Public Storage Self-Storage Units at 10728 Reisterstown Road, Owings Mills, MD

Today my rental rate went up I let the property manager know and Mr Charles took care of it on the spot that’s what I call quick good customer service

Ever since Charles took over as manager a few years ago-this storage place has been great. Charles made so many improvements and keeps it neat and clean. And ensures that there are carts right at the door for you to make it easy to load and unload. I have been using this place for 6 years-very happy now that Charles is there. He cares 😊

Charles save me some money on my rental today nice man

Charles was very helpful

Charles was amazing so helpful and professional got me my unit explained everything very well will return if i ever need a unit again just because of his customer service

Mr Charles have help me from day 1 a very good customer service at this location

Charles save me some money on my rent thank Charles

Charles helped me with I online retail very nice guy

My mom made her payment today charles gave her good customer service nice young man

Charles was spectacular with me today. Such a darling man, who was professional and went over thing with me. Thank you for your patience.

Mr Charles is a very good property manager that’s why I came back and rented another storage unit

Charles made this experience effortless. His professionalism and kindness made this experience the best. I will be sure to refer him to others.

Charles today help me with a lower monthly payment for my units a very nice manager public storage needs more like him

Mr Charles today help my with storage it fast and the service was very good.

Great experience, came to this location cause the Dolfield location was closed And Charles was extremely helpful and inciteful with his information He helped us transfer units to a bigger unit 5 stars for Charles

It has been a pleasure meeting Mr. Charles. He has been nothing but helpful, and the facility is super clean!!

For years I have used this specific storage site not just for the location or the price but for the elite customer service that is provided by Charles. He always has an answer to every question and solve all of the glitches that comes about. Superb Location

I been renting a public storage fir 6 years mr charles help so many was saving money on units transfer to big unit to smaller to save money. he is a asset to public storage. very nice young man

The customer service here was phenomenal Mr.Roosevelt Nelson went above and beyond making sure everything was right. I had such a hard time getting anything accomplished on the phone ended up going to another public storage the service sucked so when I came to this location I was in a horrible mood but Mr. Nelson was always professional and knowledgeable.

Mr Charles save me today $110.00by transfer to a lower monthly price unit that's the same size. Thanks Mr Charles very good customer service

My rental experience with me Charles was superb very good customer service and a very nice man

If I could I would give 6 starts, Charles Debbie and nick ate some of the nicest people I've met in my life. I am in good hands.

I came to rent a 10×10 today Charles help me with my rental everything went smoothly he has very good customer service skills we need more man like him

I received my bill for June and noticed it was a substantial increase in my payment. I contacted public storage and spoke with Charles and he took care of my concerns. I am very pleased with the outcome, and would recommend this location to anyone looking for a storage unit.

I was thinking about renting a unit and Mr. Charles was very knowledgeable in helping me with my move in.

Charles was great and very helpful. He was able to get me a unit and explain the process. Would recommend this place

Charles was very nice and he made my storage experience very easy good customer service

Charles is a helpful individual, enlightens me with each visit. Always attentive to my storage needs, and a sweet heart who cares. 100% five stars from my family & I!

Charles was spectacular! He was able to help me and my mother get into a unit to prepare for our move. Great customer service and super helpful! Would definitely recommend for anyone to come here!

Mr Charles help me today had late property manager waive fee save me money good person thanks

Mr Charles help on the phone with my online rental he made it very easy for me. Very good person

Charles help me today with my rental a very nice property manager need more like him

In the automated world of apps and AI, Charles brought back outstanding service and class to my rental experience. He was attentive, informative, and professional - an absolute joy!

Absolutely deserves an excellent review. The facility is very clean and the property manager Mr. Charles provided excellent customer service. I give thanks 😊

Mr Charles made my storage experience very non stressful. Very good person

Mr Charles help with my transfer to save me money a very nice person

My move-in was absolutely easy and affordable. Thanks to Charles for making my day turn from bad to good. He was very friendly, available and helpful.

Charles always gives me good customer service and the location is always very clean

I rented a unit today mr charles was very nice and the location was clean

I rented a unit today and Mr Charles was wonderful nice customer service

Charles was great / answered my questions and saved me some dollars :-)

Im very happy with me Charles service at publica storage very good person

It was my first time getting a storage & Charles was really nice & helpful he walked me through the process of getting my storage .

Ryan was extremely helpful and patient.

Came in to 10 7 2 8 reisterstown rd.Public storage met up with Charles completely satisfied. Took great care of Me. He took care of allmy needs answer all my questions completely efficient. Reliable good guy. I might stay here for a while.

Charles was very helpful and pleasant. I was very unsatisfied with the electronic calling system. He was able to help me very quickly.

Charles was extremely helpful and knowledgeable about how to best help me and my future storage needs. Thank you so much.

Charles is a pleasure to talk to. He is always patient, helpful and polite. Customer Service can be hit or miss but wth Charles and his staff it's been a hit!

Charles was phenomenal and provided exceptional customer service. He made the process quick and easy to understand. Thank you Charles.

I am very annoyed and disappointed with the service I have received in the last 3months at this location. I arrived this evening to put items in my unit only to find I was locked out. My account is current. After calling the emergency number several times and having my girlfriend call I still did not receive a call back. This is not the first time this has happened. It very difficult to contact corporate unless you use the app email or chat. Was a customer what are you supposed to do when received poor customer service and can’t get it resolved. I own a business and have been in business for over 25years. I am not perfect but I never leave my customers in a position where their concerns cant be addressed immediately by myself or a responsible person in the chain of command. I will pursue this issue tomorrow and return with an update. I also am very dissatisfied with the accuracy and functionality of the app when it comes to insurance cancellation… it is all pretty suspicious to me how the process works and how there is a disclaimer on the app informing you of forfeiture of legal action in so many words when attempting to access certain areas of the insurance area. I will not refer anyone to this business more importantly this location and I will pursue the necessary legal actions if my problem is not resolved and more importantly if it happens again. Be very aware of the contract as well as they clearly will try to raise your original rent for any reason at all. I am so disgusted with the storage industry… I would never be part of such a scam and unethical industry. I will follow up this post with an update as well as inform the general public about the resolution to protect and prevent this from happening to others. Everything posted is very factual and honest. I am anxious to see the outcome and see if someone from corporate cares enough to address this situation.

Charles Brown is very friendly, knowledgeable, professional and helpful as we really appreciated our experiences and interactions with him everytime we came to this Public Storage location. Charles has excellent customer service skills and we certainly thank him for his consistent help and service.

Charles was very professional and friendly. Every time I have an issue he's always attentive to my needs. I appreciate him for taking the time to address my concerns. Thank you for all that you do.

Today I was looking for storage and Mr Charles help with the online rental he just took all the stress from me but making it so easy very good men public storage needs more managers like him

Mr. Charles made me feel welcome from day one 🤗. Very friendly and professional 🥰. 💕💕💕 his mad skills on customer service. Your the 💣💣💯💯💯 Mr Charles 😜🤗🥰

Charles was fabulous, he has great customer service skills he's an expert and very concise and explaining the different type of rental units. I am most thankful that he was here to help me since he was helping out another location off of Owings Mills, and because of his great customer service I reserve my spot today thank you so much Charles continue to deliver due diligence in your position

I came into public storage and a gentleman by the name of Charles helped me with every question and the process of renting a storage unit. He was very pleasant to deal with.

Charles gave me excellent service! Clean-Fast service-helpful-and respectful.

BUYER BEWARE MY RENT WAS RAISED BY 23% AT 6 MONTHS FROM 260 TO 320. the staff is very nice, the fellow renters do not put the carts back where they are supposed to.

I had the pleasure of having Mr Charles assist me with all my needs and concerns, he was very pleasant and patience with me. Excellent service I would recommend anybody to come to this location.

Charles was very helpful and respectful clean location good man

Charles very nice helpful good customer service

Broken elevators never any staff at the desk. Here now and have been waiting for someone to resume back to the desk! What a train wreck. Save yourself the headache and don’t rent from Public Storage at AL!!

Neat environment with superior customer service

Charles the supervisor is the best. I am all about customer service. This gentleman keeps a clean storage unit. He makes sure his staff operates in a professional manner.

Charles handled my situation professionally and efficiently. He was able to bring my storage fee from $125 down to $101. I'm on a fixed income. Thank you Charles

Charles always give me very good customer service you need to really give this young man a promotion because his location always clean all the time

Charles was phenomenalVery professional very helpfulHe even helped me set up The storage app because I was having problems Thank you Charles for your help.

Tiara and Trevor were a great help!!

Today me charles save me some money and i got a bigger unit playing less then i was for the small unit.now thats customer service and he all ways in a good mind set good man public storage need more

Charles is so friendly and helpful! He knows all there is to know about Public Storage so made the process super easy! Thank you, Charles!

So public storage took over the existing company that owned the units prior. If you are a customer then you need to know that after public charges you for late fees and when u go into the second month they cut your lock off and you are responsible for putting another one on. They do not own the contents of your unit until your forfeit after nonpayment for 3 months. So how do they gain the right to violate your property before its even truly in their possession. There are many stirage companies that dont do this and i hope you support those companies and not public

Charles have been helping me for about a year now always give me super customer service needs A big raise

Charles at the 10728 Reisterstown Rd Owings Mills location has come to my rescue twice in recent months. The office at the S Dolfield location has been closed on several occasions. Charles has always been more than willing to help me.

Charles was awesome and extremely helpful with my move into the unit!! He is the best!!

Charles gives me good customer service today when I made my payment

Clean and nice. Sales associate was very professional and kind.

Want to pay my bill today Charles help with p/Sapp to make my payment in the future. Good guy

i paid my bill to day charles is a very nice manager he save me with my rate today save me $84.00

Charles was very helpful

Mr. Charles is helpful and friendly. Knowledgable about the storage space that will fit my need. The space is spacious and fulfill my need for what I stored. Highly recommend Public Storage and ask for Mr. Charles.

Charles is freaking AWEESOME!!!!! This facility is one of the CLEANEST that I have encountered since utilizing any storage facility. Not only that, his customer service is 10/10. Now how many facilities have 10/10 customer service AND are clean....I'll wait⏳️⏳️? I did however look at other facilities for a better price due to me paying about $180 for my 10 x 10 unit. Other facilities in the area are a little cheaper. If it wasn't for Charles, I'd definitely be gone. 🚗💨

Charles is a very good manager keep his location nice and clean and always looking to help me when I come to the location

Charles is THE BEST EVER! I Love the staff that’s at this Owings Mills location! Charles has exemplified Friendliness, Honesty, Integrity, and good ole ‘Old Fashion’ Professionalism!!! I enjoy seeing him when I’m there to handle my storage business! Thanks for allowing him to manage this facility, wish there were more businesses with people like him running them!

Charlie’s give me great service outstanding and very clear with details thank you Shane Fitzgerald

Great service from mr.Charles and clean safe environment

Charles the property manager give me good customer service every time I come to the location good guy

Very smooth operation

I had a great experience with Charles. He was very accommodating and personable. He had a great personality, was very professional and positive. Great experience renting from this location!

This is a very nice and cleanly kept storage. I opened a storage here for a friend and was impressed with the location and site. The gentleman name Charles was super helpful and made the process very easy. He was very thorough about the contract, the size, took me on a tour, gave information to read, explained the gate hours and he had a very pleasant personality....I declare what more is there to GOOD CUSTOMER SERVICE. I LOVE that you have gate access until 9pm and as early as 6 am, which in my opinion is a HUGE PLUS for my early bird fans. YES, I would recommend this location AND there is a nice sky high sign that you can see from a distance.

Bliss was amazing! Very professional with a positive attitude. Thanks so much!!

During my long dreaded task of cleaning and straightening my storage space. I encountered Mr.Charles who was extremely helpful and polite . He had wonderful customer service .

I was highly informed about the the price and the size that was need for my belongings. I appreciate it everything Mr. Charles was a wonderful help. I highly recommend this location.

Charles the manager help today wlth some supplies save me $ some money today good customer service

Charles was very helpful in explaining how to rent the storage units and how to go on line to rent them. He gave great customer service.

I had the pleasure of speaking with such a professional and caring individual. Bliss helped me with all my questions and concerns in getting a storage space for my stuff. Unfortunately I won't be storing my stuff at her location but will be storing with public storage. Thank you so much for all your help Bliss. I would recommend anyone that needs a space in that area to go there.

I really enjoyed the service that Bliss the store manager gave me and wish that she can bhe store manager at that site

Mr. Charles. I am so glad he is back at Our Public Storage here. He is the most caring person and friend. Please he need a rise and please please don't bring those other my employees back here. Thank you.

Charles gave me excellent customer service and made my experience 10 times easier !

The environment was clean and it took no time to get my things in storage. Bliss was amazing at helping me get everything done and put in my unit. Thanks again Bliss!!

Clean, good customer service from staff and knowledgeable and easy on process of a move.

I have been twice as I am preparing to move. The transactions are easy and customer service is beyond excellent. Mr Charles is always pleasant and very professional. 1000% recommend!!!!

Today I received some of the best service I’ve had during this new era. Keona(hope I didn’t X her name😔) and Tierra were such a joy to work with! Service like this makes you feel a little better about paying the late fee.lol😂

Made my payment today and mr Charles was nice he had very good customer service we more like him very nice young man

Charles the Manager did a great job today and has guided me step by step to get my storage set up. Very patient.