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Public Storage Self-Storage Units at 7396 Grove Rd, Frederick, MD
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 39/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 39 /mo $ 51Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 45/moSmall 5'x5'- Climate Controlled
- Downstairs/elevator
$ 45 /mo $ 60Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 48/mo
Small 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 48 /mo $ 63Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 70/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 70 /mo $ 94Best Price Label+ one-time $29 admin fee2 units left! -
10'x5'Online only price$ 77/moSmall 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 77 /mo $ 102Best Price Label+ one-time $29 admin fee2 units left! -
15'x7.5'Online only price$ 112/moMedium 15'x7.5'- Climate Controlled
- Downstairs/elevator
$ 112 /mo $ 149Best Price Label+ one-time $29 admin fee1 unit left! -
7.5'x10'Online only price$ 119/moMedium 7.5'x10'- Climate Controlled
- Upstairs/elevator
$ 119 /mo $ 159Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 122/mo
Medium 10'x10'- Climate Controlled
- Downstairs/elevator
$ 122 /mo $ 162Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 220/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 220 /mo $ 293Best Price Label+ one-time $29 admin fee1 unit left! -
20'x10'Online only price$ 237/moLarge 20'x10'- Climate Controlled
- Downstairs/elevator
$ 237 /mo $ 316Best Price Label+ one-time $29 admin fee1 unit left! -
12.5'x20'Online only price$ 239/moLarge 12.5'x20'- Climate Controlled
- Upstairs/elevator
$ 239 /mo $ 319Best Price Label+ one-time $29 admin fee1 unit left! -
20'x12.5'Online only price$ 272/moLarge 20'x12.5'- Climate Controlled
- Downstairs/elevator
$ 272 /mo $ 362Best Price Label+ one-time $29 admin fee1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Frederick
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Frederick Storage Units Near I-270 and Route 85
Frederick storage units are available near I-270 and just off Route 85.
No matter what your family loves to do, keep them organized with a 5x10 storage unit, perfect for sports equipment, toys, instruments, bikes, and camping gear. If you only have a car trunk or hall closet to clean out, we also have 5x5 storage units to help you clean out those small spaces.
Don&apost trip over extra furniture when you can store bulky belongings in a 10x10 storage unit. Whether you need to clear out a garage, bedroom, attic, or living room, 10x10 storage units can free up room at home and give you the extra space you&aposve been wishing for.
Professionals in the Frederick business and industrial district can also take advantage of this location to store extra inventory, marketing materials, office furniture and supplies, and records in one of our jumbo 10x20 storage units.
Once you&aposve stored your stuff, treat yourself to a day at Rose Hill Manor Park & Museums, or head into Baltimore for family fun at the Inner Harbor.
The indoor storage units at this location are climate controlled to keep you and your belongings comfortable all year round. Self storage is even easier with our eRental program, which lets you book a contactless move-in that works for your schedule. It&aposs so simple, you&aposll wonder why you waited!
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 597)
Jenn is awesome!
Jenn is always very kind and professional. Definitely would recommend and the whole facility is clean. 10/10
Jenn the manager is amazing! I left my locker improperly closed and she hustled down 6 floors to let me know before I left!
Jenn Is Still By Far The Best Property Manager I Ever Met! We Love Storing At This Location!
I have been to several other storage places to rent spaces, but this is by far the best one. Jenn is always so helpful and goes about be and beyond to help you out! Highly recommend!
Jenn was great! She was very helpful.
I Spoke with Jenn on 10-31-24 regarding My unit avoiding late fees Jenn offered great advice to keep current. I let her know this unit would be short term! Not to mention I had My 6yr old with Me crying for a sprinkle donut! Jenn Wrapped things up quickly. Great communication and listening skills! Thanks Jenn
This is agreat place for our storage needs. Clean, well lite, temp controlled. The staff Jenn & Bob are wonderful. They have helped us with our storage needs. Very friendly and helpful.
Highly recommend .
Robert H.
I have had a great experience with Jenn as my property manager. She was professional and attentive to any concerns or issues. Her friendly and approachable demeanor makes it easy to communicate with her, and she seems like she'll always would be willing to help in any way she can. I highly recommend Jenn to anyone looking for a dedicated and reliable property manager. She truly cares about her tenants. 👏🏽👏🏽👏🏽⭐️⭐️⭐️⭐️⭐️ Best place because of JENN hands down
Jenn Was Very Helpful When I Came Here Today!
Jen is the best property manager. Always there to help. Always working so hard to keep the place in order. We love storing with Public Storage and Jen!
Woman at the front desk was friendly and helpful. Storage is safe and clean.
Someone I know just got a storage unit at this facility and I helped her move her things. She said that Jenn was the person she worked with to get the unit. I met Jenn when we were moving things into the unit and she really was amazing. The unit was very clean as well.
Facility is clean and easy to access, with competitive pricing for the area. Jenn, who works at my location, is always helpful and accommodating, which makes the experience better overall.
Very happy with this facility because it is newer, clean, easily accessible, and very customer friendly via "Jenn!" She was so nice to talk to, knowledgeable and helpful....I appreciate truly this!
Jen is great! Every time my husband and I stop by she always greet us with a friendly wave or a smile. She's very knowledgeable in her job, keeps the facility very clean, and provides excellent customer service. No matter how big or small our concerns are she always goes above and beyond to help us which we truly appreciate.
Jenn on Grove road location is the greatest asset a customer would want! She's a rock star!!!!!
Jenn was superb at assisting me with Insurance explanations and I always get a friendly smile and greeting form her.
We have had space at Public Storage in Frederick for 7 years. The customer service has always been 5 star. Always clean, easily accessible and great communication.
We moved out last month and would like to thank Jen the manager for making our final experience with Public Storage another 5 star experience.
Thank you!
Jenn at Public Storage went so far above and beyond to help me out!! I am so grateful for her helpfulness and professionalism. She is a treasure to your organization.
Jenn, the property manager is very helpful and makes everything easy!
Jenn is great and super helpful!
So happy with the decision to rent a storage unit at this location in Frederick. From beginning to end, Jenn was phenomenal to work with. Her attention to detail and helpful spirit made the process seamless. Move in was easy and the facility is immaculate. Highly recommend this location.
Jenn gave me the best customer service I've ever received from anyone anywhere .I wish all companies had employees like her.Jenn is by far the BEST!!!!
I have had a great experience with Jenn as my property manager. She was professional and attentive to any concerns or issues. Her friendly and approachable demeanor makes it easy to communicate with her, and she seems like she'll always would be willing to help in any way she can. I highly recommend Jenn to anyone looking for a dedicated and reliable property manager. She truly cares about her tenants.
Jenn is so helpful at Public Storage in Frederick - Grove Rd. She met with us & showed us available units so that we could get exactly what we needed. She is very professional and knowledgeable about her storage facility. It was very clean!!!
Jenn was fantastic, she helped our business.
Property manager called to insure I didn’t need anything and that all my needs were met.
Ms Jen the proxy manager Is the best!! she always works with us!
Amazing customer service! Ms.Jenn is the sweetest person and she will always try to help you out where she can. Highly recommended.
Jen property manager helps us greatly while moving out today!
Jenn was very helpful any time we went in to the facility. Our unit is easy to get to and convenient.
This public storage location was easy to book, easy to use and the staff was very friendly. Jenn was very helpful every time we interacted with her.
This is a clean facility. Jen was great to work with! I was going to be charged a lot of money for a space I had for a very long time but she helped me get the bet rate for my storage
Great storage facility. Helpful management, clean and secure. I selected Public Storage based on the positive reviews and can say that has been my experience as well. Jenn is amazing- the world needs more people like her!
Jen is awesome! She cares so much about her clients and does everything she can to make your storage experience exceptional! I highly recommend this storage location because of Jen.
I definitely appreciate the professional service Jennifer always do every time I come to the establishment! She help me and understand how everything work so I can get a better grasp with the storages. One of the best employees I know! Thank uou for always being A1
We have had a great experience with Public Storage on Grove Road in Frederick! Jenn is the absolute best! She made the whole rental from start to moving our things into our unit seamless! Thank you for having an amazing property manager! Jenn we appreciate everything you do! This property is spotless and perfectly maintained!
Jenn Is Great! Thanks Again
Jenn Is The Best! She Got My Rate Lowered
Jenn Keeps Very Clean And The Service Is Great Too!
Jenn Is Always Helping Her Customers! She's The Best!!
Jenn Is Always Doing Her Best For Her Customers,
Public Storage on Grove Road in Frederick, MD is clean and safe, 100%. Ms.Jenn is the best - excellent service any time I have questions.
Very clean facility, Jen is an exceptional manager. She’s professional and courteous. Very easy to access. I had a great rate on my indoor 10x10. Only moved out because I no longer needed a storage unit for work. I’ll be back if and when I need a unit in the future!
Jenn was a great help when I had to leave after many years. Made the process painless
Great location. Secure access. Climate control. Office staff was very helpful! Very reasonable prices
Jenn is a doll! She is very efficient, friendly and professional. When I made another reservation of a unit for my son who is in the Navy, she provided excellent quality service. The reservation went smoothly! This public storage is always clean!
Thank you for Jenn! She very help us!
Jenn and Ehdaa were so pleasant and nice. They helped me update my account and get adjusted to the changes at Grove Rd location.
Thank You! 😊
Update: July 5, 2024----> It's a bit since my initial reviews after our location went from EZ Storage to Public Storage and I met Jenn as new Property Staff. Jenn helped me workout some tricky problems I had with my email not syncing up properly with my Public Storage app so I could do online pay that I preferred. Jenn also helped me so much after I had some financial hardship and looked to consolidate two storage units I had before the new management took over. I'm not even sure what she may have heard that put her in problem solving mode and she gave me ideas of working solutions that helped me hold on until the end of June 2024 when I just moved out of my storage unit.
As a Disabled Veteran and Student , every little bit of assistance counts to me when someone is helpful. Jenn made all the different transitions I've went through so much easier for me and I don't take that lightly when someone goes above and beyond in what they do with a great, pleasant attitude as the icing on the cake. Even though I'm moved out, I'll always consider this location in mind above any other as a result.
Thanks, Jenn! ★★★★★
Jenn is the best, extraordinary management of the storage facility. The facility is always very clean. She is always more than willing to discuss the best available rates and solutions should you have a problem. Her public relations approach is impeccable, she has always been cordial whenever I have contacted her about any issue.
I am very satisfied with the customer service, this facility is always clean. in regard to customer satisfaction, Ms. Jenn is always there to assist me with everything Public Storage has to offer. I am truly impressed with her knowledge and expertise when it comes to keeping me as a customer, I don't want to deal with another storage company. You guys are the greatest.
Thank you
Jenn made it very easy to get set up. I'm really glad I chose this location for my storage needs.
Jenn was amazing! Very professional, helpful, and nice!
Great help from Jenn
The storage facility on Rt. S85 in Frederick is conveniently located, secured by fence and gated access. Parking lot is easily accommodating a number of tracks, pic-up tracks, other vehicles at any given time. A dozen of rolling-carts await movers/customers. Floors, elevators, those mentioned carts are always clean! Clean bathroom and clean water fountain available when office is open. Let me state that the biggest asset of this business is the property manager, Jenn. My appreciation for her professional skills I summarize the following way: perfect balance between taking care of the business and taking care of her customer needs, at the same time!
Jenn Is The Best Property Manager in The World! THANK YOU!!
Clean, the app makes access so easy, and the property managers really work with you. Jean helped me out and I am very grateful to have a property manager like her. I’m glad I’m here.
Jenn Always Helps Us Every time We Come Here! She's Awesome 😎
Jenn Is The Best Manager Ever
Jenn is great
Jenn is really helpful and informative. She helped me move and I saved a lot of money!
10/10 DO NOT recommend. Gate locks at 9, the old man helps with nothing, today is my 30th day and the price has changed 3 times, the gate works when it wants to. Go literally ANYWHERE else
I have had a storage unit for several years, and I can confidently say that Jenn is quite the professional Storage Manager. Her customer service consistently exceeds my expectations every time.
It was convenient. I wish it stayed open all night.
The lady at the desk, Jenn, was very helpful. The Public Storage app is not working and she was able to help me get to my unit.
Thank you so much
Pati
Jenn & Bob have been awesome with their help and assistance at the Public Storage facility.
Jenn has really helped me out with my storage and has been awesome with her knowledge of the facility!! The grounds are always nice and maintained very well!!
Keep up the great work Jenn!!
Jen is great in helping u find the right storage for ur needs
Jen is very helpful.... she will definitely get u right when ever u come .... she is the best
Jenn at the Frederick Public Storage on Grove Rd is Amazing. She is so helpful in answering questions and getting you accumulated with the facility. Bob is also a hard working and keeps the place very nice.
Jenn Is So Comical And Makes Me Laugh Everytime I Come Into The Office!
Came out and seen Jenn today thank you for all your help 5 stats
Jenn was very pleasant to work with. She gave me what I asked for and was courteous and professional.
Jenn is a very courteous and professional person. She truely cares about her customers. Pleasent experience using Public Storage.
Jen is great! JEN IS AWESOME!
This facility is super clean and safe. Bob was on duty when I arrived for the first time, and he is helpful and customer service oriented. You back right up to the bay doors and oversized elevators make it very easy to unload. If you install the app on your phone, it can be used to open the gates and doors- very convenient. So far my experience has been excellent.
Jenn The property manager is the best, I have never gone to the facility's without a smile from Jenn.
I had a situation with my lock not opening, and she helped me without any hesitation... I definitely would recommend public storage based on my experience thus far. Thank Jenn!
Jenn is the best!! Work with her and you won’t be disappointed!!
Jenn is an amazing property manager. Always a great interaction. The facility is spotless and well maintained. I highly recommend this location to family and friends.
Jenn is a real asset to Public Storage. She found me the perfect unit to meet my needs and saved me money. She and Bob were a huge help in the transfer of my things from a larger unit at the facility.
Jenn is so wonderful and has been so helpful! IF YOU NEED STORAGE- LOOK HERE!
My 1st experience and expenses of relying on any public storage -
5*s to the manager, Jenn; Her Consistency + explanations, direct.
V.good assistants, also.
Jenn & Bob are a wonderful couple who work hard at Public Storage on Grove Road in Frederick Md. I needed a larger storage unit and thanks to Jenn I was able to make a smooth transition. They treat me with respect and keep the property nice and clean. Jenn is a whizz at helping you to find a larger unit and it just so happens on the 29th of April a unit became available and thanks to Jenn she reminded me in the office that a unit was available and asked me if I was interested in moving. Jenn pays attention and never forgets about her customers needs. The customer service is impressive and I will always rent from Public Storage on Grove Road in Frederick Md!!!
Thank you for everything Jenn & Bob!
Sincerely,
Ms. Donna of
Frederick Md!!!
Jenn is extremely helpful and informative. She helped me move and save some money as well. I am really happy to have her walk me through my moving experience.
I also am grateful to see a really clean environment, probaby better than all other locations from my experience.Thank you Public Storage of Frederick!
Jenn has always been very helpful with questions.
Jenn is incredibly helpful and welcoming. She's so wonderful to work with. Also, I met Bob when I came recently after office hours. He was just as friendly and professional. The storage units are clean and elevator access is fast and easy. I'd definitely recommend.
Jenn was so helpful to us with our storage unit. Very pleasant to work with and very responsive. The facility is well maintained.
Thanks!
I am a first time storage renter and I was very pleased from the onset. The storage manager Jenn was very warm and friendly. She walked me through the process with ease and made me felt comfortable renting from Public Storage. Her customer service was exceptional. The electronic access gates, carts and lift system the facility has make transporting of goods to and from very easy and stress free. I love it!! I will surely recommend Public Storage to family and friends.
Jen was very helpful and efficient as usual
Staff is always cheerful and helpful. Facility is well maintained and clean.
Jenn was so kind and down to earth when I came to her office for assistance. Great area for storage in Frederick without having to battle traffic.
Jen was amazing!!!! She is very helpful and her customer service is phenomenal . She is an asset to have at public storage. Thanks Jen for all you did to get me switched to a bigger unit.
Jenn and Bob are wonderful and I've always had a very positive experience at this Public Storage, thank you!
Jenn is formidable
Jennifer was very helpful and made the process very quick and simple for me to understand because this was my first time getting a storage of my own . She was very friendly & offered different services based on my needs . Her customer service is beyond amazing & my experience was 10/10 . So that’s why I decided to rate this public storage 5 stars ☺️ !
Jenn and Bob are the best. Jenn is one of the best managers around. She knows everyone and there storage units. Its amazing. Never had any issues . Great place to use.
I recently did some reorganization of our units at the 7396 Grove Road location. Jenn was very helpful throughout this process answering questions and providing support. Jenn and Bob were also helpful resolving a minor passcode issue. The public restroom is always clean.
I recently worked with Public Storage on Grove Rd. In Frederick and it was an excellent experience. Bob was very helpful when I called their office and went to the facility. He answered all my questions and showed me exactly what I needed to know. The building is very nice, clean and well lite. I would definitely use them again.
Fantastic experience at Public Storage! Jen, the property manager, was amazing - super helpful and friendly. The facility was clean and accessible, and the unit was perfect for my needs. Highly recommend this location! Jen's top-notch service made all the difference. 5 stars! 👍
I just love Grove Rd location it’s always clean & welcoming. Jen is the best she helped me find the perfect fit for our belongings.
Jenn the property manager was very helpful. She was very knowledgeable of the storage facility. What she thought would accommodate my needs. With the world the way it is now days we need more cheerful & helpful people like Jenn. I am so glad to have meet Jenn. If anyone needs a storage unit go see Jenn at public storage on Grove Road in Frederick (Rt85).
I Wish There Were More Then 5 Stars ⭐️ To Give Jenn! She’s GREAT GREAT GREAT! I’m So Glad We Came Here To Store Our Belongings.
Jenn She Is The BEST BEST PERSON EVER! We Only Use This Location!
Jen was so helpful & friendly! Thank you, I am grateful to have such lovely staff to help me when I need.
08082: 48 Thomas Johnson dr. Jenn and Shamair bob- both are very professional and very welcoming. Definitely will recommend public storage for anyone needing to store personal belongings. Thanks so much for these 2 for helping me with my storage needs. 10/10 for sure!!!!!!
Amazing staff, especially Jenn.
Great customer service.
Jenn is awesome at the location at 7396 Grove RD she is alway very helpful when I call into the location and need assistance
This property is the best storage I have rented from! Jenn the property manager is so helpful and helped me to get the proper size storage at a good price. She always answers my questions and takes her time to help all of her customers when I come in to pay my bill, wonderful customer service! Property is always clean inside and out when I’m there, which a bonus….Thanks Jenn :)
Jenn and her staff are absolute pleasure to deal with .. Made Checking in easy ..
Jen is awesome! So helpful and kind. Would definitely recommend this storage facility.
Jen got me a great deal
Mrs Jenn is very nice, friendly and very knowledgeable about the storage units. Also the place is clean and secure with great rates for large climate control units.
Rates continue to go up faster than the cost of living... Had a rate increase on my unit not long (well less than 12 months) after signing up for it...
Update 12/30/23: in less than 6 months my original rate of $64(?) was increased to $78. A little over a year later they are hitting me for a WHOPPING 30% jump to $100! I think this is beyond obscene. It seems they'd rather lose a tenant and have an empty unit than be reasonable. And yes, we've spoken with them only to have our request be DENIED...
Similar units are showing for less than $50 all over town.
Update 12/30/23: I'm changing to 3 stars ONLY because the site manager Jen was the only positive thing there.
Jenn was always helpful and in a great mood. Area was always tidy. Only gripe is after 6 months rates go up and you have to move all the items to another unit to start the promo period. Nature of the beast but still quite annoying. So if you are renting, just know, in 6 months rates go up. Thanks again Jenn!
This place is nice . Day or night, you feel completely safe. Plenty of carts and elevators
Tracy was a delight! Extremely helpful in showing me different size units and locations within the building to ensure I got exactly what I needed, helping me complete the paperwork, and set-up payment. Very grateful for Tracy's kind assistance and terrific personality!
I highly recommend this storage facility! Its prime location, impeccable cleanliness, and seamless access make storing items a breeze. The smart entry via the phone app adds a modern touch, and the friendly manager Jenn ensures a positive experience. Top-notch service all around!
Jenn Was Excellent! She Was So Helpful Helping Me Get Storage.
Jenn is excellent to work with - so friendly and kind.
Jenn was a treat to work with! Very friendly and fast service!
I was about to leave for a cheaper storage unit, but then the manager helped me find a better one at Public Storage. Jenn is super friendly, and helped me through the process.
The property manager, Jen, is fantastic and very helpful!!
Tracy made our experience a pleasant one. She was very knowledgeable and her energy was positive and infectious. I was a little apprehensive on spending a lot of money on a unit but she gave us options that suited our needs and we ended up getting one for a reasonable price through the promotions. Fantastic customer service!
This is an updated review 11/7/2023. I closed out of our storage because we were done with it and Ms. Jenn took care of me and her customer service was so good I considered just keeping the unit just in case we needed it. Jenn and Tracy are the super stars of that Public Storage. They’re very helpful, knowledgable,and they keep the place super clean. Thanks ladies!
Jenn is an absolute joy to work with as we juggle having multiple storage units for business use. The facility is always very well kept with easy access.
Top notch service and accommodations. Don’t look further if you need storage, Jenn and her team are simply the best!
This storage facility is top notch, very clean and the employees are very friendly. I mainly deal with Jenn, she’s always very nice when I come in and makes sure I’m taken care of. Highly recommend!
Jenn Is Great! She Always Treats Us With Respect!
Jenn Was Really Helpful! Thanks For All You Do!
Ms. Jenn the property manager is extremely nice, and will go above and beyond to help you through any issue! This space is clean and has easy access to and from storage units, and there are multiple moving carts for people to use.
Carlos was extremely professional and helpful, he absolutely made the sale and made me comfortable about my decision to use public storage.
Tracy was a tremendous help, it was closing time and she stayed open to check us in. Can’t say enough good about Public Storage.
Jenn was instrumental with my move in.
Love her!
Jenn the property manager was great, and helped us chose the storage unit that would best fit our needs!
Property manager Jenn was awesome to work with, and was able to help us find the best unit for our needs! Would definitely suggest this storage company!
Jenn & Tracy was a phenomenal communicator through the entire process which made me feel at ease with the process of getting a storage space & filled with information.
Jenn was a nice lady helping with my storage unit thank you
I pay ALOT for temp control environment and all summer it was so hot in there I was sweating just from pushing the cart to my unit. I dont believe the air was on or working at all. not sure it's even been repaired yet. The rates are getting crazy. Raising a unit over $102 a month when people live paycheck to paycheck is ludacris. It was never like this when it was EZ storage.
We moved from VA to MD and after looking for many places to store our stuff for a while we found this place. We did the online booking but had some issues with it but then jenn the property manager was really really helpful with the whole situation and im really thankful for her. Highly recommend this place.
Great place to store your personal stuff..
Jenn The Property Manager has been very helpful throughout the process.
Patient and addressed our needs quickly.
The best Representative to go to.
Jenn Is Always Doing A Great Job! Thanks So Much For Your Help!
Jenn Is Always Here Helping Everyone! She's Knows Us By Our Names! That's Super Cool! Thanks For Everything!
Jenn and Tracy were both extremely helpful, friendly and provided excellent customer service. Great facility - clean and affordable. Thank you for the help !
Jenn Is Great! She’s Always Very Helpful
Jen was so helpful and friendly when we got our storage unit! She made the process super easy and is always there to answer any questions we may have. I highly recommend this Public Storage!!
Jenn was very helpful and informative. She showed me how to go online and book my storage unit. Her directions were very clear and the whole process was very simple. Thank you Jenn.
Very nice facility, I rented an unit there and inside always clean, and it’s climate control. Never encountered any problem with them. Safety code to get inside
Tracy was a huge help, helped me tremendously! 5 stars for her!
Tracy was amazingly great. Best customer service. Made it so easy for us.
Tracy was an absolute delight and definitely should be given a raise! We had so many issues while trying to reserve a unit at another location. It was literally a disaster and we ended up getting a unit at the Grove Rd location. Tracy resolved all of our issues and ensured that we were provided with exceptional service. If it wasn't for her help we honestly would have just gone with another storage company. Thanks again Tracy!!!
TRACY TRACY TRACY is all I can say!! She was a lifesaver!! So pleasant and patient, this was the best experience ever!!!! Please promote this lovely lady and give her all the money!!! I had a horrible experience at the Thomas Johnson location and dealt with an extremely rude employee but Tracy was the saving grace!!
Tracy was super helpful and accommodating. The facility is clean and easily accessible. Lots of space to move in!
Thank you so much for your help Tracy. This was my first time renting a storage unit & it was a great experience. Thank you!
I had an amazing experience at this location, Tracy was awesome! She was Friendly and helpful, really good service. 10/10
Jenn (property manager) was extremely friendly and helpful. Couldn't have been a better experience with a storage facility. Thank you Jenn!
This is a great storage place - we lost a key, had tons of questions and needed help a couple times with a complicated move and Jenn and Shamair were so helpful and patient. Problems were solved quickly and with a smile. I really appreciated that someone was always there when we needed them, the reception area was clean and COOL and had clean restrooms and plenty of supplies to lend or sell. We would definitely use them again! This is the Public Storage on Grove Road, Frederick.
By far the best experience I’ve had with a storage service. Jenn and all of the staff there are always extremely helpful and courteous. Yes the rates are high, but I’ll sacrifice price for service any day. Especially when it comes to my belongings. These folks understood the assignment! Will always recommend!
Clean and easy to access storage
Great location. Clean units and building. Jenn is amazing! She is very accommodating, courteous, and went out of her way to help me! Great and timely customer service! Thank you, Jenn!!
Jen was so helpful, from helping me decide what unit size I needed to keeping me informed on the move out process.
Jenn and Tracy are absolutely amazing ! My wife and I came in looking for a storage unit, Jenn took her time walked us through the facility .She answered all of questions as we never felt rushed . Tracy was also very helpful with getting us set up on the app . This is also the cleanest storage facility we have seen by far. We are happy to store my belongings there and can be assured they will be kept under great protection . Climate control , great prices and professional staff .
Jenn and Tracy were extremely helpful. This was the first time I’ve ever used storage and they made my experience seamless. We were given a tour of the facility and were able to see the different storage size options. They explained the billing, app, access and how everything works. Great customer service is super important to me and my wife and they provided top notch 5 star service.
MS.JENN & MS TRACY GO ABOVE AND BEYOND. THE CUSTOMER SERVICE IS TOP NOTCH! BEING ITS MY 1ST USING A STORAGE UNIT A++++ I WAS SO PLEASED AND THEY WERE GETTING SLAMMED WITH CUSTOMERS ON A SATURDAY..I JUST HAD TO GO BUY THEM LUNCH ON ME 🥰 THANKS FOR EVERYTHING LADIES
Thanks Jenn (Property Manager) for the great professional service you gave us while we had our items in storage for 1 year. She helped us find another space while there and she was always so willing to answer all questions. She always asked about our fur baby. I highly recommend Public Storage and Jenn is definitely an asset to the company.
10/10 for Jenn who was very helpful and very nice.
Jenn is Always Helps Me With Paying For My Storage! Thanks Again!
I am so impressed with the friendly, helpful and professional people that work at this location. They are extremely knowledgeable about their jobs and really care about and are oriented to true customer service. I really can’t say enough good things about Tracy, Zack and Jenn. They’re just great!
Once again, I am extremely pleased and impressed with my experience with this PS location.
I reserved a unit online when I realized I needed to upgrade to a larger unit and Jenn followed up right away with additional information, suggestions and guidance. She even left a note for Tracy to address my visit the following day. Tracy was already prepared and ready to help when I showed up. She was so very helpful, friendly and knowledgeable on the process, unit options, etc., that she made it an easy and pleasant process.
Both Tracy and Jenn go above and beyond for their customers, which is not typical in these times, so I truly appreciate them both. Excellent employees!!
Thank you Ladies and God bless you!
I just rented my storage facility. I was so impressed with how clean and easy to access the facility is. Jen was also extremely helpful answering all my questions and helping me figure out the size. Her recommendation was spot on as everything fit perfectly with a little bit of room to spare. I met Jen face to face today and she was extremely kind as well as filling me in on security features at this location. I’m so glad I choose Grove Road as I was not able to visit prior to my move date.
Tracy was incredible... Great customer service
I absolutely love this Public Storage ! It’s always clean, huge facility with great carts, and the nicest people working the office! Ms. Jenn was always so kind and helpful, and I will miss seeing her smile every time I came by! Thank you!
-Mika
Jenn and Tracy love them , they’re always saying hello and being very friendly. Always love seeing them. Could ask them any question about the place and always had answer.
The staff (Jen & Tracy) were extremely helpful in assisting us with our move in, they were a pleasure to work with, their professionalism and hospitable demeanor was comforting and made what can be a very unnerving task pleasant. Thank You both for your support.
Jenn was very kind helpful and courteous
Jenn was very helpful and polite!
Jenn has always gone above and beyond, for our first unit rented and then when we needed to downsize and get a different one. Great service always!
Miss Tracy was very helpful during my first experience with a storage unit. She explained everything in regards to completing the form online and how to access the unit via my phone. She made the entire process super easy!
I went in and was helped by Tracy. She was so helpful and had an amazing personality. I’ve never had a storage unit so she really helped me.
Tracy is amazing!! I wasn’t sure how the process worked but she explained everything and made the process smooth as silk. Thank you Tracy, you are Top Notch!
Also, the facility is very clean and organized- impressive all around.
Great service and great staff
It has been very stressful apartment hunting and the the Storage Issue has been costly adding to the stress. But Staff memberJenn provided excellent customer service and help with a new unit location and size and cost of the storage unit I had for a few years -- saving me money that I really needed for other expenses. It was a pleasure working with Jenn and Public Storage.
Jenn is great!
Jenny is great
Jenn - is amazing!! She gives you a comfortable feeling and explains e retuning that you gotta know!!
Jen was so helpful at getting a storage unit reserved for my Mom. She helped us pick the right size unit for our needs and gave a nice tour so that we could make an informed decision.
Not only was Jen helpful but she also was very kind and pleasant to work with. She was energetic, had a great attitude, and made us feel like we were valued.
We can't thank Jen enough for providing us with such great customer service. She made a stressful situation much easier to deal with and we appreciate her!
Excellent excellent. I love how clean their premises are and how wonderfully easy it is to get to your unit. The loading unloading area is super convenient and your things are SAFE.
I’ve yet to come across such good customer service experience and was happy to have been dealt by Jenn. She made the whole process of renting a storage unit easy peasy lemon squeezey.
She’s always helpful, smiling and her witty comments on practically everything is so much fun. She sure is an asset to Public storage and we would not go to any other storage probably because she’s at this one.
I highly recommend this particular location and but make sure they have one available as they go by fast. Good luck Jenn and team.
Excellent service over the past four years at the Grove Road Site. Staff are particularly knowledgable and helpful. At Grove Road, our most recent experiences and storage transitions have been masterfully handled by Jenn. Jenn is extremely helpful, setting customers at ease and showing us the best value for our storage dollars. Public Storage is fortunate to have Jenn as a member of the Public Storage Team.
The manager Ms Jenn is great. Always helpful and Courteous.
Jenn was awesome. Took the extra time to wait for me and was very helpful as I moved my items to storage. Give her a raise!
Made an online reservation for a storage unit and Manager Jenn was very pleasant and helpful with getting my questions answered and finalizing the deal.
Jenna service was prompt and excellent.
Thank you!
Jenn and Tracy, you two are a God-sent to man. Very helpful, knew what I needed, and time management. I am very grateful. Anyone who needs storage, pls go to this location even if you live across the state, it is well worth it. Thank you, ladies!!!!
Jen at Grove Road location has consistently helped me with issues re my storage unit at the Broadband Drive location. If not for her, this would've been a nightmare experience. She has gone above and beyond 4 times in the last two weeks with answering my questions. If she leaves your company for whatever reason, I guarantee I will cancel my unit on the spot.
I'm not sure who manages the other locations, but this person is MIA.
Jenn at public storage is great and the facility is very well maintained and secure! Would highly recommend!
Jen is the best ..... if u need anything she ur gurl!!
I rented 2 large storage units and my experience has been amazing. The manager Jen has been very helpful and professional. The facility is always clean, well maintained, and everything has been in working order. I feel safe when I come in the evenings. This location is also close to so much that it was very convenient to someone new to town. Access to the gate, especially with the phone app, is super easy so I don't have to press buttons to open the gate.
I moved in November 2022 and it is now February 2023. Nothing but good positive comments from me.
Miss Jenn at the front desk is amazing, I was a client for three years, great experiences especially with the move-in/move-out process. Very clean establishment, thank y'all for an awesome few years!
Jenn is awesome and was extremely helpful getting me into the right unit!
I have to give a shout out to Miss Jenn! I don't anyone who enjoys moving. But I can say she made my experience much better. She answered my 100 questions and was very patient. I appreciate all her help and I would definitely share my experience with anyone I know that needs storage.
Nice professional friendly staff clean
Jenn is absolutely amazing! She was so helpful with our recent move and communicated with us to ensure a smooth transition. We highly recommend this facility for your storage needs!
Been a customer here for over two years, and the management and staff have always been incredibly helpful. They go the extra mile to make sure that customers are satisfied with the services provided, and that they can get you the best deal to stay. I won’t be changing storage any time soon, now, thanks to Jen!
Jenn the property manager provided exceptional customer service!!!
Jenn is amazing! Her customer service and personality is 5 star.
Jenn WAS Friendly And Nice!
Great service, Clean facility, Quiet location. Staff is excellent. Love Jen always smiling
Great customer support from Property Manager Jenn. Strongly recommend for storage needs.
Jenn and the contact less service was amazing
Jenn Was The Most Professional And Curteous Person I've Ever Met! Keep Her Here Working At This Storage!
I have been extremely happy with our experience at this location! Jenn is definitely one of the best people to deal with in every situation. I would strongly recommend working with her!
Jenn was absolutely awesome, she even missed her lunch from my tardiness, best experience I’ve ever had getting a storage unit and I’ve had quite a few!!!
The storage facility is the best! It is very clean, very organized and VERY user friendly. It provides large doors and elevators along with carts for customer convenience. Jenn, the manager, is extremely customer friendly and a great pleasure to work with!
I had a fantastic experience with Jenn at Public Storage. She assisted me with setup and feeling confident about my belongings being secure there and she was a sweetheart!! She made the entire experience a smooth transition for me and I greatly appreciated it😊.
Jenn is wonderful and very helpful. She always was there to help and answer any questions or concerns I had. The place is always very clean.
Jenn is the Best!
Jen is extremely helpful. The facility is clean and well maintained.
Great staff
This is a very clean facility and Jenn has been very helpful in giving us excellent customer service!
Great customer service thanks Jen !
Jenn
I want to extend my gracious thanks to Jen at Public Storage she was so nice and helpful. And we so appreciate workers like her.
Five starts isn’t enough for Jen. The professionalism and customer service she provides should be the industry standard.
Jen - thank you for everything you do. I glad I have the opportunity to work with you for my storage needs.
Jenn, the Property Manager, went above and beyond when I had a problem with a lost key. She figured out an excellent solution that kept my property safe and saved me time and money on a locksmith. Highly recommend.
Jenn is amazing you picked the right person for your property manager she helped me out so much and understood my struggle I can’t call her anything else than an angel God bless her thank you guys for all your help I’ll always use Public Storage❤️❤️🙏
Excellent service! Super clean facilities. Great location.
Just what we needed. Easy to get into, easy to get out of, definitely safe and secure. Jenn was AMAZINGGGGGGGGG.
Good place to put your stuff and the facility manager (Jenn) is truly wonderful and will put in the extra work to make your time and money worth it. She worked with us to get our rate down after it was raised and also will make sure your unit it always properly locked up each night. Great location, would recommend this location to anyone.
It is very neat and clean storage area.They are dedicated and professional in dealing with the clients.
Just spoke with Christine ( or is it Kristin) at this location. I needed to change my information because of moving out of state, and she was so helpful.
It was such a pleasure to have her help me.
The front office is an amazing group of people, that go above and beyond to take care of their clients. Jenn, she spend time to ensure that my account was closed in a timely manner and Behare, was very calm and tolerance of people that are in chaos such as myself. Thank you ladies.
Jen the property manager is professional, courteous, and customer service oriented. She made our storage process smooth and easy. This is the best storage facility in the area by far.
Jenn was absolutely GREAT!! Customer service was EXCELLENT!! Thank you for your help and making this process as easy as it can be!!
Property Manager Jenn was a great help. She explained the difference in size and price. Also showed how the storage space looked. She also stayed a little longer than closing to perform the transaction. It's very rare to find great customer service.
Give this Manager a raise.
Jenn is awesome ! She has a great attitude and great customer service skills ! Very helpful when getting set up in unit with directions and passcode help.
Jenn, is awesome and goes above and beyond in customer service. She made the rental process so easy and quick. The facility is very well maintained and easy to access.
Very helpful, Cliff went above and beyond to help me out. Thank you!
Jen is amazing. As I moved in I realized I needed a bigger unit. She quickly moved me to the perfect unit and the access is right next to the elevator! Definitely recommend!
I had the pleasure of dealing with Jen (the manager). Not only was the storage super affordable and clean, when I moved out....I forgot to notify her that my storage was vacant. She noticed right away, called me, and helped me close my account so I could save money. Excellent service!
This was my first time getting a storage unit and I accidently got there a day earlier and Jenn (property manager) was amazing at helping me get my unit. She is very knowledgeable and patient and overall made me very comfortable since I got there a day earlier.
We never thought of storage facilities as having a 'personality', but Jenn certainly does give this place one! She's courteous, knowledgable, helpful, efficient and, well, funny! It's a pleasure doing business with her and Public Storage. Bob and Meredith
The property manager, Jen, is friendly and very reasonable! She goes above and beyond to sort out any issues. Location is convenient and facility well maintained. Highly recommended!
The manager was so kind and helpful! She let me know that my move out date would have forced me to pay for an entire month of storage for only a few days and changed the move out date for me. I never had any issues getting in to my storage unit. Also, it was a very easy process to sign up and close out. Definitely recommend!!
Jenn (Property Manager) was our first contact at Public Storage since this facility changed hands from previous ownership. Jenn patiently took time to quickly work through every question and concern we had, at every interaction, she was professional, cheerful and informative. We had a packed 10X20 storage unit to clear out in short time frame, Jenn's presence and support made our difficult task that much easier, that meant a lot to us.
Thank you very much, Jenn!
Clean, great location, easy to access, secure. The property manager Jenn has been extremely helpful to work with. I got a large unit after moving and was able to easily transfer to a smaller unit once I was able to consolidate some items. Jenn made sure it was an easy, seamless transition.
Jenn was extremely helpful in helping us navigate our very stressful move. Facility is spotless and you can conveniently pull right up to the gate and back in for easy unloading. Highly recommend
Jenn & Kristen Gave Us Great Customer Service When I Rented My Second Space Today!! Thanks For All Your Hard Work!!
Jenn and Kristen provided great customer service. They answered all my questions in reference to my storage unit. The overall building is well ventilated with climate control and clean!
Easiest time I've had ever renting a storage unit. Jenn was professional and courteous and helped me make my online reservation so I could get the best price available. I am moving my things from a different unit and was able to get the new unit close to the elevator on the next floor which is making it easy to move. I accidentally didn't lock my unit properly and they gave me a call the next day to let me know which I greatly appreciated. The lock that came with the unit had the wrong keys in it so it wasn't usable. The staff the next day were very kind and let me return the lock for a refund. I also like that if rent is late they only lock access and don't cut off your lock like EZ storage.
Weren't sure exactly what we wanted or needed but Jenn was there to walk us through everything. She was super knowledgeable and helpful.!
Clean, Secure, Quiet and great customer service. Nothing more you could ask for! Truth…. If you need A plus experience I would suggest Public Storage. Moving will always be stressful but Jenn the property manager and General Manager Ehdaa helped me to create a smooth and easy move. Jenn took her time to show me several units and both of them really cared about making it as easy as possible. Their prices are fair and their service is phenomenal!
Jenn And Christian Are The Best! Jenn Is Always Helping Get The Storage Space I Needed Today! Highly recommend! 10 Stars All Around!!
Jenn Just Rented Me A Space There And I Got Packing Supplies Too! Thanks Jenn
Jenn Is Very Helpful! Thanks For Your Help!
Jenn The Property Manager Helped Me Find The Correct Size Space I Needed To Store There! Thank You!
Easy location and convenience! Super secure and great management! Highly recommend.
Great experience. Easy check out when we no longer required a unit. The entire process was smooth. The manager was very responsive and very helpful.
Jenn 3/1/22 She was very knowledgeable about storages, time ,dates, everything. Reached out to me when I had a problem and she needs a raise! Will tell people to come to this storage
Ginny and I found Jenn and her staff to be extremely friendly, helpful and professional. The facility was very well maintained. Jenn was always available to address any of our questions. We would definitely rent from Jenn again.
Richard Beck
Thanks Jenn for great service. All questions were answered and you worked hard to give us the storage space that fit our needs. You are an asset to the company.
Very clean and organized facility. Jenn is a very knowledgeable, friendly, patient, and courteous representative of this company. Great experience using this facility long term.
JENN the property manager is positive and upbeat .
Clean areas with plenty of security. Elevators and moving carts are a HUGE plus.
I would like to thank Manager Jenny, she is great support through the move and providing storage unit.
She explained clearly all the details and helped my move smooth, she helped in moving date and booking the unit.
Jenny is super fast responsive, I recommend everyone for this storage unit.
Thanks Jenny so much for helping me throughout.
She is 5 star, happy to work with you Jenny.
Great place to rent space. Easy access and convenient. Jenn, the property manager was extremely helpful and knowledgeable! She went out of her way to help me acquire the unit I wanted as well as help with the rental insurance.
Jenn is the best, very helpful in getting and reserving the unit. Made sure the unit was the correct size , she is a true blessing .
Jenn is the best...
Wonderful customer service
Held the whole building down by herself
Plus this storage is better then all other storages in Frederick
Jenn was awesome!
JENN was great at this location. The whole process was done smoothly and quickly!
Great property manager. Goes above and beyond to help clients.
Absolutely amazing experience! Jenn the property manager was super helpful and went out of her way after hours to help me get setup and take care of any issues or questions I had.
Jenn and Kristen are very helpful to meet the needs of the customer.
Jenn went out her way during my move in as well as my move out. I'm so grateful for her help and would recommend public storage on grove rd just because of her.