Pleasant and helpful staff . Very clean . Accessible for disabilities. I love the contactless move in works great for me and my work schedule. The phone app helps me to pay my bill every month with auto pay which is a plus . I recommend this location .
I booked a room here, but I wanted to see if there was enough space. This morning, I went to the warehouse to have a look. I politely asked for help from a customer service agent, a white lady with glasses. Unexpectedly, she responded to me very impatiently and told me to leave because she needed to lock the door. I felt very uncomfortable, as if I was discriminated against.
I am a loyal customer here and I have rented with your company for more than three years. I really don't understand what I did wrong to be treated like this. This employee should be retrained because her behavior may have a negative impact on the reputation of your company!
Nikki was very helpful with transferring my storage. Great Customer Care Nikki. Thank you
Dominique took great care are of me the service was exceptional and will be back
Excellent Customer Service!
At times there are no hand carts for carrying large items, but lately that has been improving. The facility is normally clean at the entrance area inside and on the upper storage level floor. The temperature has been comfortable as well.
Paula and Tina made the process so easy and simple. I was in and out within 15 minutes and felt very appreciated the entire time 😊
I was very pleased with Chris customer service. He made swapping units easy. He was very pleasant and warm. I really appreciate your assistance!
I came to look for a storage unit and Ms Peggy & Mr Mac helped me out a lot I would recommend anyone to go to them
I would like to thank Mr. Shaun for being a good help for me I was able to get my deposit back when I left and i also was able to keep my key and lock which was good because I am now currently using them still I 10/10 recommended storage unit
Amazing service. When you stop in ask for Shaun. Great guy!!!
This Ridgley location happens to be the best location I have ever dealt with and I’ve dealt with many. Paula is amazing. She’s personable and goes above and beyond. I must say she represents the company very well. I’ve never given a review and have dealt with at least 10 Public Storage facilities around the country. I highly recommend this location and I want to express my sincere thank you to Paula and your benevolence
Allen
Rent has gone up on the storage unit 81% in less than two years. Be aware of that when you rent here.
I have been with public storage for about 5 years and and every thing is so clean since mr charles have been at this location. very good customer service and have respect for his customer and his self good person
I Franklin Copeland, would like to thank, Miss, Paula, for her outstanding customer service. very pleasant smile, and very nice. Thank you,
PARBATE..... WAS EXCELLENT.... In all aspects of service and I really appreciate that attention to details. I highly recommend using this location.
Paula was a huge help at getting moved in. Will continue to rent from them in the future
Wonderful location! Very professional and easy to work with staff, and super clean.
Insects, rodents no available Dollies, urine smell near elevators. Don’t rent here
Excellent Customer service and attention to detail.
Upon coming to this particular storage to purchase a unit. Employee Sylvia had shown me a unit. The unit was to small. I asked if I could see another larger unit. Employee Sylvia became very agitated and asked me to sit for a second. Which took about 20 min for her to return. She was not helpful at all once I asked what I was waiting for. She displayed a very negative attitude which caused me not to purchase a unit from Public Storage. She needs to be more pleasant to customers.
Hi little English! Nice lady and man at storage place. Ok bye!
So I visited this storage location and let me tell you that Chris and Sylvia are so nice and helpful. They are funny and go out of there way to help a customer out. Great team and great clean location. Keep up the good work guys. Yall deserve a raise!
I had a great experience with speaking with Chris to gather information about potentially renting a storage unit within the company. Chris was incredibly knowledgeable and helpful throughout the entire process. He patiently answered all my questions, provided valuable insights, and made the decision-making process easy. I appreciated his professionalism and dedication to assisting me.
Their prices are affordable great customer service
This is a great place to have a storage they have really worked with me( SYLVIA )I'm pretty sure she is one of the managers at front desk she saved my storage unit from going on auction I am highly appreciative to have chosen this location
The customer service was really good Miss Dominique was kind and very helpful. This was my first time getting a storage unit and Miss Dominique Helped me get my first storage unit. Thank you Miss Dominique
Awesome customer service Silvia .
Very friendly and curious. I needed a storage unit immediately and was able to get setup with no issues. I recommend this company for your storage needs.
Silvia has helped me a few times so far and she a very helpful thank you!
Staff is always so kind and helpful. Never have any issues when I go there and need to check my unit. I wouldn’t go anywhere else!
Tamieka was so easy going and kind and made getting set up super easy and understandable. Seems like a great storage with good prices. Thanks!
Tamieka always gives me great customer service when coming to pay my bill.
Tamieka is very friendly and helpful, come see her for your storage needs
Today I was overwhelmed with the level of service that Tamieka provide me. She was very professional, knowledgeable & a very pleasant employee. Public Storage is lucky to have her as an employee.
Tamieka was very pretty. Cute little frame 🥰
All good and yes if I have to come back I will
Tamieka always looks out for me.
They have a roach infestation. A ROACH INFESTATION. It’s not their fault, likely from renters, but that doesn’t matter. You will have roaches in your belongings. Even if your unit looks roach-free, you will leave with roaches. Thought it was safe since it was a new facility. After moving in, bathroom was often inoperable, as was the water fountain. Elevator was falling apart…roaches EVERYWHERE in our stuff. Once we realized, it was too late. Our stuff was already impacted. And they raise the price on you after 4 months. Don’t do it. They say it’s a $1 for the first month, but you end up paying $50 for insurance, administrative fees, and their lock. Choose a different public storage. They have roaches. They have roaches. They have roaches. Look at the other review that was posted referring to the roaches. Protect your stuff.
Tamieka gave great customer service while helping me complete My rental
Tameka helped me today with all my needs for my bill
Roaches! Bomb your unit before moving in! I am not knocking the employees or public storage, because this is a fairly new facility. I believe a dirty customer put their roach infested belongs from their roach infested home in one of the units on 2nd floor! I am hoping public storage do their due diligence to get it under control.
Kyaliah showed me a clean building with clean units. Also has great customer service as well as answered any questions I had.
John was helpful and he made sure I got the best unit for my needs as this is my first time using public storage thank you so much for your help
Paul offered great customer service and was very helpful
Kyaliah Ridgely good customer service
Good facility, with a sufficiently large loading area situated right next to the elevators. John was super helpful finding us what the space we needed - on a Sunday, no less.
Kyaliah was great to work with. She made the process so simple and easy. Great frontline representation of Public Storage. Great representation of what great customer service is. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
If you need storage come see my girl Tamieka
Tamieka gave me a warm smile when I came into the office. She was very helpful with assisting me into getting a rental.
Tamieka and Marissa helped me find the right fit for my items. Great customer service, I would recommend them to my family and friends.
Kyaliah gave me great service seen a great building great everything
Tamieka was very helpful assisting me and my wife with our storage needs.