Pat is super amazing and helpful when it comes to public storage! Answered all my questions about it and when all was said and done, I now have a safe space for my comic book collection and it doesn't take two rooms in my house!!
Do not use this service. I saw the owner trying on my wife's coats while eating an egg mayo sandwich. When i confronted him he ran to his car shouting something about having to check for mouse damage. About half of my LPs are missing and there are holes burnt into my sofa. When I told them I wouldn't pay they threatened me with legal action.
Pat was so unbelievably kind, friendly, and HELPFUL! He went over and above to find a solution (to a problem caused by another user, not Public Storage itself), was overly apologetic, and solved the hiccup quickly and efficiently. Everyone should be like Pat!!☺️
Thank you for the storage, I will need to continue into January if possible. Please contact me for further costs.
I've used a lot of different storage facilities over the years, and they generally all have horrible service. This place is an exception. When Pat is working he goes above and beyond that's for sure.
Clean. Easy. What more could you want?
Excellent property. Very clean. The property manager, Pat, is super helpful.
Pat at Public Storage is awesome and invaluable. He helped us last year with the move into our first unit and this year with the move to a larger inside unit. He made the process of transferring between units simple and seamless. He took care of us and helped us with every step of the process. He gets to know his customers, their needs and then goes out of his way to ensure they have a good experience with public storage. We often see him walking the property and greeting tenants. We can’t express enough how wonderful Pat is and how amazing our experience with him has been.
Super helpful and friendly when needing to upgrade my unit. Even called to help during non office hours when I had a question. The gate is super easy to use and open with the app. Definitely recommend.
It's nice to know I can get help even though it isn't technically a manned location.
I may be a little biased but this is the best storage property I’ve ever used. Make sure to talk to Pat for all your needs.
It is a really good storage. It stores like nothing else around.
Staff was very knowledgeable and helpful. Thank you for a great experience.
The folks working here have been super attentive and an incredible help. Circumstances have me needing to lean on multiple storage facilities in the area, and I have to say the staff have been communicative and flexible while I coordinate moving things between two Annapolis locations as I believe they are owned by the same people.
Location is clean and conveniently located, what more could you really ask for?
I really liked the live specialist. She was very nice and incredibly helpful.
Exterior lights don’t come on when the suns not out which leads to an easily avoided annoyance when moving etc.
Bathroom locked. No key is provided. No one here to help bc it’s a self serve facility.
Quick, easy. Was helped right away
As someone who works with several conventions, I utilize several Public Storage facilities throughout the U.S. This is the cleanest Public Storage I have been in, and the staff seem to actually care about your experience. Bonus, the app works here, which can't be said for every location.
Manager on site is very kind profesional and
Easy accesos clean and secure.
Good locación clean secure Good service .
Excellent customer service.
Easy and quick to setup a space. Would recommend
Pat is the greatest. Always so kind and helpful with anything I need.
I went for the first time and it was a horrible experience. I look at my text message to see which is my unit. It clearly states numbers for the building, but the outside of the buildings are letters. As I am wondering around trying to figure out where I belong. I call the toll-free number. As I explain what my issue is, I am directed to speak with the manager on duty. Kicker is there was NO ONE there! No, was there a sign to say on lunch or be right back. So I walk around more. 15 minutes later, here comes someone pulled up in her PT Cruiser without a care in the world. I ask if she works there. She says ,"Yes." A bit rudely. I explained to her my issue & and told her how I have been walking around looking for help. She says,"O." Then proceeded to show me where my unit was located. Customer service was TRASH!
Melleny was so patient while helping download and sign into the app. She's AWESOME!!
Nice location clean and secure and manager is very professional.
Very good customer service clean location.
Melleny was fantastic! Highly recommend her!
There are two Public Storage facilities within a short distance of each other on West St. in Annapolis. Fortunately, I arrived at the wrong one after completing my rental agreement online. It was a happy accident because I had a chance to meet and chat with Melleny at the front desk. Melleny guided me to the right location and told me which lobby to park near. I used the app to gain access through the front gate and elevators. The facility was sparkling clean and well-lit, and there were carts at the elevators just as Melleny promised. I was in and out in two quick trips and the entire process was simple and efficient. Thanks Melleny.
Melleny did a fantastic job assisting me with entry and exit out of the facility.
Melleny was so helpful. She is very patient.
Crean property Goodyear acess,very Goodyear customer seevice.
Nice customer service professional clean location .
The customer service is amazing! And this facility is very clean as well!
This facility is very clean and has great service!
Excellent service, loved the place!
The service was amazing. Great Facility.
Service is great and the staff made me feel welcome. I expect to be using them for a while.
Great experience! He was very helpful with our contract details, he explained every little thing to us to make sure we understood every detail. He even helped us accommodate our things.
Thank you very much!!!
THEY INCREASED OUR RENT AFTER ONLY 6 MONTHS!!!! We rented our unit here in January and today (June 8th) we received a notice that they are increasing our rent from $160 to $217.... 6 MONTHS LATER!!! I think it's very unfair & poor business practice to lure people in with one price only to increase it dramatically a few months later. I think this used to be called Bait & Switch!!
Melleny was awesome! Excellent service. She quickly and professionally resolved my questions. I hardly ever write things like this but I would highly recommend her. Thank you again, Melleny!
I love it here! I moved in with Melanie we had some issues however she was a ROCKSTAR!!! Our move in was seemingly successful. Until I came back almost 2weeks later to unpack more things and there was a lock that did NOT BELONG TO ME! I called the facility as I continued to unpack. Pat informed me my unit had been lockless and the STAFF at public storage put a lock on he came down unlocked me and gave me a temporary lock!😆 They are AWSOME!! Thank you Public Storage!!!PURE QUALITY CUSTOMER SERVICE!!!👌🏾💯
I had a fantastic experience at the West Street location in Annapolis. Meleny was running the place when I stopped in to check it out. She took the time to show me around, and look at several different size units to be sure the one I was most interested in was the best bet. She was very kind and gave me the direct number, so I could reach her with any questions I had. I called a couple of times and Meleny was there. She answered my calls and my questions. I now have a great storage unit and the clutter is no more. This is a great location with excellent customer service.