Public Storage Self-Storage Units at 1904 West Street, Annapolis, MD

I am renting from the 1904 west st location… I got my storage in sept 23 and they have randomly requested to raise my storage for double the price that it’s on market for at the moment… when u have questions or concerns u never can get anyone until days later and it’s NEVER anyone on site to address issues either.. this is by far the worst storage I’ve ever rented from

Excellent property. Very clean. The property manager, Pat, is super friendly.

I've dealt with these folks for a while and Pat, with whom I interacted today, really hits the high bar for quality service.

The customer service from Pat was superior! He patiently explained every detail of the storage units at his location as well as the content of the contract. He was friendly and courteous and very helpful when it came to solving my storage needs. I would definitely recommend Public Storage in Annapolis.

Pat was great

Getting ahold of the property manager is a challenge when there’s an issue. Cost of rental increased x2 over 2 years. No call backs to customers.

Zero stars. RENT HIKE: They raise your rent by $20 every other month. When I first started renting, it was $141. A year later it was $280. WATER AND MOLD PROBLEMS: I have a third floor inside unit which they charge extra for. I checked on my unit after a couple months of not seeing it to find standing water and mold growing. The water completely ruined a pottery barn dresser and a shelf. Mold was growing on the entire back wall of the unit and growing on anything touching. ***This was an inch of standing water. Not a little condensation or sweating*** See photos. POOR CUSTOMER SERVICE: No one ever answers the phone, no one is ever in the office. When I finally got a hold of the property manager, he told me it’s not their fault. I promptly moved all my stuff out of this facility and to the edgewater public storage location, which is much newer and seems nicer so far. They must also have a rat problem because they kept shoving rat poison in my unit too.

Great service super fast was able to get what I needed done and get out!

1904 West. Street | Annapolis, Maryland ' hospital clean' _courteous & compitent staff [special attention directed: to an employee who's last escapes but His 1st name is Pat] for his attentiveness. drmc '24

Whether you're moving, decluttering, or just need a place to hide your questionable fashion choices from college, these guys have got you covered.

Great customer service and a beautiful location.

Pat was very helpful

Raised my rent from $142 in 11/19 to finally $335 in 10/23. The last increase went from $247 in 9/23 to $335 in 10/23. Went to get stuff out of storage last week and my unit looks like this. (see pic) Left a message about it (because no one was in the office and no one answered the phone). Went back a few days later and it still looks like this. Also, the gate has been open the last 2 times so anyone can enter the facility. Zero stars.

Great facility - guy who runs it is super helpful and friendly

Great property, great service, and the prices are good.

Thank you for your assistance in finding the right storage solution for my needs. Very helpful and professional. It's been a pleasure doing business with you.

Perfect place to store my stuff when I am out of town tbh

Never returns phone calls and they will raise your rent. Current customer who will be moving on. I don't recommend.

Wow, excellent !!!

The folks working here have been super attentive and an incredible help. Circumstances have me needing to lean on multiple storage facilities in the area, and I have to say the staff have been communicative and flexible while I coordinate moving things between two Annapolis locations as I believe they are owned by the same people.

Most storage places are a get what you pay for kind of place. But this Public Storage is clean, quiet, and easy to get in and out of. The rent is affordable and there's an employee named Pat who really works hard for his customers, including helping them find their way around that part of Annapolis. I appreciate it.

Service was great. Had a small issue and Pat immediately solved it.

very friendly and professional

Perfect

Excellent customer service

Great place. nice and secure. very well managed

Manager really helpful and organized. Clean and well lit .

Good storage facility, run by a great guy. Climate controlled, and easy to get to on West St in Annapolis.

I canceled with them 2 months ago and they're still charging me. Getting a hold of a representative has been terrible.

I have been at Public Storage on West Street in Annapolis, Maryland since 2019. I have had up to three units at a time now down to one. Pat has been with me since the beginning. He keeps the grounds and facilities immaculate. He is always available for questions or help with anything else I may need. He always greets me with a smile & kind words. As a company you should be very thankful that he is your representative. He is why I am loyal to Public Storage. Thank you- Rebecca Lindsay

Property is very clean and customer service is exelent.

Mellaney , was very helpful and provided great Customer Service !!

Love the costumer service from Pat he always is there to help me in any way possible would recommend for your storage needs.

UPDATED I have had a unit here at 1904 West Street since November 2019. The service was good from day 1 and I've had no problems. I did have an increase during the pandemic that came as a surprise, but once explained I understood. The latest increase that came really shocked me, but after calling and speaking to Mellany she resolved the issue pleasantly and professionally. My issues started in December, I received ANOTHER increase notification via email and contacted the location again. Once Mellany got back to me she explained that the delayed response time was due to the holiday and her being out. She said that she would put in the request and it would be no problem. I called and called trying to get a response before my payment was due. I finally got a call back from the property manager who said that there was nothing He could do and that Mellany shouldn’t have told me that because she wasn’t the manager. He continued to overtalk me as if he already knew what I was about to say. So I was left to pay a $97 increase for the month. I received an email shortly thereafter stating that the request was denied. This was in December…so for January and February I’ve paid almost $200 more than what I’d pay if I was a new customer going into a larger unit (imagine that). Now just last week I receive another notice that ANOTHER increase of $53 is coming beginning April 1st. So after one increase just 3 months ago another one…for a total of $411 a month for a 10x15 unit——absolutely ridiculous!!!! So much for being an on-time paying customer for the last 3 years!

Melleny was extremely easy! Purchased some boxes too. Thank you Melleny for making my experience easy and fast.

Melleny was great!! Would give 10 stars if I could. She welcomed us in with a smile and answered all of our questions with details, she also explained the differences in prices and showed us how to use the app. Thank you Melleny for being so great today, it’s very rare to get good customer service now a days!

Perfect service today, thank you so much Melleny!

Melleny was amazing and very helpful. She knows her stuff!!!

Melleny & Pat are amazing. We’ve been at this storage unit for a long time now and their customer service is great. Always look forward to saying hi to them :)

Very nice location it is clean and secure

Cloran lo atino easy accesos.

Melleny did a excellent job in helping me today.

Friendly, Helpful, Professional. Melleny and Pat made the experience relays easy and pleasant.

Public Storage at 1904 West Street, Annapolis, MD. 21401 is a great facility. The manager, Melleny was very professional, helpful and friendly. She provided great customer service when I needed to move to a larger unit. She answered all my questions and addressed my concerns. Fantastic Job Melleny!!! Five star 🌟 service. Thank you.

The manager was exceptional!

My first experience ever with a storage facility, Evan was helpful and explained everything thoroughly. I feel I got a great price! So this is my updated review, they doubled the monthly price after they claimed I had a locked in price. Was never informed of any increase, poor customer service regarding that! 7/22 they increased my monthly rate again. I’m currently paying triple what my original rate was!!! AVOID the company completely!

Here great service

Melleny was outstanding!!! I never knew that Public Storage could have such outstanding service!! Thank you!

I have been using this location for over a year and would recommend to everyone. This location is VERY safe, the staff is respectful and helpful. My unit is very accessible, perfect size, and priced very fairly. If you need a storage unit this is your place! Also, recently I had a few questions and needed assistance and Syrita was extremely helpful, kind, and knowledgeable!

Spoke with an extremely rude young man at the front desk by the name of Pat. He repeatedly told me to “learn the English language” after he said I needed to be out by the first of the month and then said it needed to be by the 31st at 9pm to not be charged for the entire month. He stated I needed to be out by the first but that meant everything needed to be out by the 31st at 9pm. If you tell someone to be out by the 1st that means 11:59pm. Not 9pm on the 31st.

Friendly, professional and helpful. Ryan and Pat made our storage experience easy and it fit our needs perfectly.

It was a life changing experience going to this store. I am crying tears of joy. Thank you Mt heroes Patt and Ryan, please give them big raises and don't fire them.