Public Storage Self-Storage Units at 12 Goodhue Street, Salem, MA

'We met Ana from Public Storage in Salem her customer service skills were spot on, my girlfriend moved to a smaller storage unit , Ana made it easy for us, I will come back again to your storage facility, Ana,was awesome

Been to a few storage in the past but public storage is top rated for us, the customer service personnel Ann was so professional took care of everything in record time was amazing definitely using public storage AGAIN!!!!!! 😀

Ana was/is extremely helpful. Very patient and professional. Easily the best storage manager I've had the privilege of working with. Uniquely positive and constructive attitude.

Public Storage in Salem, Massachusetts is great mainly because of Anna, the manager - she is always ready with the correct answer, or if per chance, she doesn’t have an immediate answer, she researches, and gets back to me promptly - her lovely personality always makes dealing with her a joy - she maintains a spotless building which allows me to know I’ve made the correct decision in choosing Public Storage - if you are in the area, you will be doing yourself a great favor by choosing the Salem, MA facility, and dealing with Anna - I cannot imagine a better decision, or a cleaner storage environment - thank you, Anna, for making my storage experience as easy as I believe is possible - you rock the Public Storage world!!!

Ana, gracias por tu excelente servicio y buena atención 👍

Ana was great!

La propiedad siempre está limpia, ana gracias por servicio eres la mejor 👍🏻

Excelente servicio ana

Ana me ayudó bastante, muy buen servicio !! 100% recomendable

Anna was great polite helpful And got the transaction done smoothly thanks

The manager Ana is awesome and very friendly :)

Ana helped me transfer to a bigger unit, very good customer service

Ana is the best when it comes to creating an amazing experience for a new customer, would definitely recommend this location, especially Ana. Thank you

property always clean

very good property ana

Ana is the best. She helped me a lot. She is so patient and answered all my questions

Ana was the person who helped me find the Best unit, very organized and convenient for me and other people close to me. Very good experience!

Ana helped me to find a clean space that doesn’t cost much and she was also very nice about it

Ana gracias por tu servicio estoy muy agradecido

Ana tiene muy buen servicio al cliente

Ana exelent

Ana was amazing! She is incredibly kind, patient, and excellent at her job. Be sure to ask for Ana if you want a great customer experience.

Ana tienes un buen servicio al cliente

Im so happy with the service provided by Ana. She is wonderful! I definitely recommend this company. ⭐️

Ana excelent costumer's service

Muy atentos a brindar un buen servicio, especialmente Ana que es todo un amor

Ana was very friendly, kinf and helpfull. Best manager in the world.🎉

Obrigado ana pelo serviço vc é a melhor

Ana Helped me figured out what size unit I needed, thak you Ana

Ana was very helpful in changing my credit card for payment. She is also very customer friendly and guided me through the process!!!

Amazing customer service! Ana was such a good help with everything, would definitely recommend for future references!

Ana is such a good employee, every time I come to this property she’s been so helpful and attentive, Thank you

Ana offers excellent customer service 🙏🏼

If you are ever in need of storage don’t hesitate to come see Ana, She’s the Best 🎉🎉🙌🏼🙌🏼

Ana, is an amazing person and has outstanding customer service skills. She is dedicated and goes above and beyond to help her customers achieve their needs. Thank you so much for your patience and helping navigate a difficult situation. I appreciate all that you do!

Dealt with Ana, she was fabulous , great cust service!!!

Muy buena experiencia. Me atendió Ana y siempre muy amable

Ana es la mejor en lo que hace, excelente empleada y super servicial, muchas gracias por tu ayuda 🤩🤩🤩🤩🤩🤩🤩🤩

I went to public storage because my app was not working properly and Ana helped me out ! She was so nice to me, and was patient with me . Thank you do much Ana for your help

Thank you ana you're doing good job

Wonderful job ana

Thank you Ana you are doing a Good job

Ana was wonderful. I came in hot, frustrated from moving, and she was warm, helpful and knowledgeable! Super impressed with how she handled me as an initially “disgruntled” customer! I will absolutely come to her for anything else I need. Happy I picked PS.

Just emptied my unit. Ana helped me set it up and take care of me when it was done. She was fantastic!

Muy buena la experiencia ,muy profesional y respetuosa muy buena atención gracias Ana .

Ana is the go too

Ana Is the best 10 ⭐️⭐️⭐️

Ana is amazing 🙌🏼

Ana made out move out process such a breeze, thank you

Gracias ana por tu servicio

Ana its the best and tanks for every thing 20 stars for you service

Ana was amazing , thank you

Ana was such a great help at the storage

Ana has been most helpful, efficient and kind. It’s a pleasure working with her!

To whom it may concern, I have been to this location in Salem, MA. Many times to pay my bill. Ana an employee at this location, is very friendly, Professional and always very knowledgeable. She is always eager to answer your question and to help out in any way possible. Whenever I have been to this location the Desk and Lobby are always clean and welcoming. Thank you Again Ana! I appreciate your quick response in helping me with my billing increase questions and resolving this matter as promptly as you did.

I had incredibly good support from Ana to set up my new storage unit. When I learned I needed a bigger unit she quickly helped me make the change to minimize my movers waiting time. Bruce was also helpful during the weekend. Very happy I am renting from. Public Storage Salem Mass.

Ana was amazing, I had trouble accessing my unit and Ana made my experience really easy, thank you Ana. 🙏🏽🙏🏽

Ana!!! You saved my life….literally. Thank you so much for calling me to sort out my lock issue. Not only were you kind enough to call and explain the process, but you also patiently waited for me to make it to the facility. I am truly grateful for your help and kindness. You went above and beyond. I would say, you deserve a raise and then some!! All the best, Candace

Anna was so helpful and nice! Even waited for me when I was running a bit late for my move in. Thank you Anna!

I’ve used Public Storage for two years now. My experiences there have been pleasant. Move in and out has been very easy. The facility seems well maintained, and easy for college students to use. I was considering switching services, until the end of my rental this year. I had an issue, and called the facility. Anna (I assume that’s how it’s spelt), an employee there, answered. Anna was very accommodating and provided excellent customer service. She went above and beyond to assist me. It made me change my mind. I will definitely be using public storage again next year!

I highly recommend Ana, the Manager, and Public Storage. The facility is clean and safely managed. I have been a customer for several years as I am currently living out of state. It’s a comfort to know my items are safe. Thank you Ana!

Excellent customer service by Ana, she was able to answer all of my questions 🙌

The service was wonderful especially Ana who helped me alot. I really recommend this facility

Ana was fantastic and very patient helping me open my new storage unit today!!

Thanks Ana Excellent service, very polite and knowledgeable to help me with my questions..👍

Ana was so hopeful and so polite, And I help my aunt to the bathroom.She's a older lady. She helped us up to our storage.Helped us figure out locks.She's a very great person.She needs a raise asap.

Ana, the manager, was kind, and so helpful. She’s the best!! Nice clean and safe storage facility!

Excellent customer service by Ana 20🌟🌟

Thank you Ana for taking the time out of your busy day to answer all my question!!! 5 stars! Got a 10x30. Unit! Amazing service.

Ana was exceptionally friendly and helpful throughout our visit. She patiently walked us through all our options and even offered to show us the unit's size. Her dedication and professionalism make her a valuable asset to this location.

Ana is an amazing property manager, she always treated us with respect, love and kindness. She is always in a good mood, very friendly! She is hard worker! ❤️❤️❤️❤️

Had a storage unit for 5 years too long, but when it came time downgrade my storage space, I was very pleased. Ana helped with all the things needed. She was very friendly and knowledgeable! I'm happy doing business with this storage facility 😀

I have had the absolute best experience with Public Storage on Goodhue St in Salem!! As someone who was new to having a storage unit I was unsure of how everything worked, but the team has been so helpful, kind, and accommodating in the 2 years I’ve stored here. I especially appreciate Anna at this location - she goes above and beyond to help customers and give them an amazing experience!! I recently had an issue with my rental and she helped me immediately and was extremely quick in her communication and turnaround. I cannot thank her enough for everything she has done! I am moving (otherwise would still be storing here) - it is already a stressful process but because of Anna’s help I haven’t had to worry at all about my items or the rental process.

ANA, FROM SALEM ,MA. IS SOOOOO AWESOME TO DEAL WITH, TO TALK TO, TO COMMUNICATE!!!! WHAT A GREAT EMPLOYEE 👍 👌 👏 🙌 😀 ❤️!

Ana was very professional and helpful when I called with an issue with my account. Very quick response and resolution!

Great work working tirelessly through her lunch just to make my moment possible thank you very much Ana!!!

We dealt with Ana and she was fantastic. Even walked us to different size units to see what we needed. I recommend her and this business.

Ana was great to work with. Very helpful, understanding and communicative. We truly appreciate and give all thanks to her. If you need anything from Public Storage, she is the one to ask for, and will be outstanding. Thanks Ana! :)

Anna is very helpful person! Great service!

Ana is amazing, service was efficient and hassle free. I even paid less than I expected when transferring units. Been here for a while and I highly recommend renting a unit from here. I wish I could give more stars. ⭐️⭐️🌟

I came in to pick up my storage that I bid for ! Ana was there , greeted me nicely, very positive attitude, professional, kind lady , couldn’t ask for a better person than Ana, not sure who monitors these comments, but Ana deserves a high pay for how professional and nice she is !! I would give her bunch of stars not just five!! Thank you Ana very much for all of your help today !

Anna se merece 50 estrellas 👍

Ana muy buen servicio al cliente muy amable me ayudó bastante muchas gracias por tu atención .

An amazing service, thank you for the customer service Ana

Horrible storage facility. No staff present, creepy and not climate controlled. Can’t wait to be done with storage unit. Only using it because of location.

I was very satisfied with Ana and Steve. They both took their time to help me . Very friendly

Very good attention from Ana, very polite and very kind ✌🏽

excellent customer service Ana very professional and know what she’s doing

If you want an excellent customer service, ask for Ana. She answers all your questions and is super friendly and professional. Thank you so much for all your help. Si quieren un exente ser al cliente, pregunten por Ana. Te resuelve todas tus dudas y es súper amable y profesional. Muchas gracias por toda tu ayuda.

Ana is the go to person for all your storage needs . Clean and safe place . Ana was excellent and answered all my questions and got me the right unit size for my belongings . Thank you again for the great service !

Ana was extremely helpful, I appreciate people like her who are exited and passionate about their job

My experience with Public Storage has been pleasant because of the professional people they employ. My current unit is in a building with low vacancy, so the price is steep, but it’s clean and cool and my belongings are safe. Five stars to Bruce in Danvers and Anna in Salem. They have made my experience pleasant and put me at ease. My 5yr old would give Anna 10/5 stars!!! 😂

Beware! Even if you're waiting for your movers on the property they call this loitering and a 'security risk'. You are constantly monitored and thought to be suspicious for simply going to your storage unit which you are paying high prices for! I was told by Stephanie, the manager, that Ana, an employee, "caught" me SLEEPING in my unit! This NEVER HAPPENED! When I approached Ana with this she denied ever saying that! It's hard enough upending your life, losing a mother, and having to store her precious belongings in these places, but then to be abruptly thrown out on top of this is inhumane, unjust and I would hope illegal! I've done nothing wrong here and quite frankly I'll be glad to be rid of public storage and their constant lies and harassment!! Oh and good luck trying to find someone in the office! It's like a ghost town run on cameras! Useless! Kathy McLaughlin

Ana has been very resolutive and friendly. She knows everything about the business and is the best person to get storage! 100% recommended.

Easiest experience. Clean and secure facility. Ana is amazing with help.

ana was amazing! i really enjoyed her help!

Ana was the best and helped us figure out everything that went into our college storage needs! 10/10!!

Ana was awsome at the Salem location helping me find what I needed and polite !

Heat experience with Ana as she was great and with my kids

Ana is great. Very knowledgeable. Helped us out. Very friendly.

I am urging you to avoid Public Storage on 12 Goodhue Street in Salem, MA. One employee was completely unprofessional and incredibly rude and oblivious. Long story short, I spoke to a gentleman named Steve after being left an email. Afyer attempting to explain that I never moved in due to last minute changes, and that the unit was vacant, he then proceeded to call me a "cocky prick", due to me having to repeat myself a few times due to him talking over me as I was explaining the reasoning for me not needing the storage unit. Therefore, that said unit being vacant because I never moved in. I'm counting my lucky stars I ended up not needing them, and will proceed to avoid them in the future.

Great service, Ana was a terrific help and assisted in everything I needed and was extre Informetive

So I had a great experience today. Ana was amazing in helping me manage my accounts with Public Storage. I’ve been a tenant for some 10 plus years and have always had a good experience and today Ana brought her A game! Thank you 🤗

Ana was so helpful and nice you should hiring more people like her !!!!

Ana is GREAT! I had a few things I needed to do with my units and was able to help beyond me expectations!! Thank you Ana for having such a great customer service!!

Clean and convenient location. Well lit. Easy access. Ana, the onsite rep, is professional and very friendly. Made signing up super easy.

Ana was extremely helpful showing me storage space and orienting me to unit and access etc. Great customer service and answered all my questions!

Ana gracias por su servicio estoy muy agradecido Dios la bendiga

Anna at Public Storage in Salem, MA was a tremendous help in showing us and getting us set up with our units. She is absolutely great and highly recommend talking with her about your storage needs

Did my dual diligence and looked at all local storage facilities. From cost to customer reviews Publics Storage won hands down! When I arrived to complete the rental and see the space, Anna lived up to her reviews 😂 The process was quick and easy! Most importantly when I was feeling stupid about the lock, she 💯 did not make me feel that way! Appreciate you!

Anna was very helpful and polite with all my questions and even showed me 2 different units so I could compare the sizes thank you

Anna is such an asset to ur facility! She was kind & helpful & just with a wonderful spirit. We appreciated her assistance in getting us started with our storage unit here!!! TYSM!

Great service by Ana

Ana is the absolute best! Everytime i accompany my mother she has been super helpful, and thanks to her my mom feels comfortable going alone as well because she has a nice person who speaks spanish who she can rely on! my mother and i are super grateful for her! Thank you Ana!

Ana is amazing!! she is so helpful and friendly.

Stopped by for some inquiries, Ana was amazing, super helpful and understanding.

Great costumer service by Ana, she’s bilingual and she’s very friendly. Loved her!!

I went in with my mom and this super nice girl name Ana give us an amazing customer service and it was a plus because she could explain better to my mom.

I went in to ask for prices and Ana helped me out. Her customer service was incredible i really enjoyed talking to her.

Ana, at Public Storage in Salem was amazing. Excellent customer service!

Ana was most helpful and pleasant helping me out with my storage needs.

Ana has great customer service skill ,very friendly and makes sure any issues or concerns are taken care of.

Ana at Salem ma public storage super helpful and really great!! Ensured us good pricing!!!!!

Ana is amazing - she is so helpful and friendly, and made the entire process so much easier!

Ana was fantastic. she was extremely helpful and effective. As a long time customer, I appreciate that customer service was excellent.

Ana is a delight, Very friendly and helpful. A pleasure to interact with.

Un trato fenomenal ana

Thank you to Ana for helping me pay my bill for another PS location. a pleasure to deal with

Ana really helpful person, she made my day as i walk into the door for service.

I came into the PS in Salem MA and was met by Ana. What a joy to be met by an enthusiastic person . My small issue was solved in a nanosecond and off I went. If there were more stars on the rating system I’d use them…

Ana is a great person she is good at helping people out

Give her 20 stars. Very nice lady. She sad to call her if any probs. Ana.

Thank you Ana for your professional attention.

Ana was very helpful & quick to help with my accounts.

Anna was great she was supernice fixed my problem waited while i had to go put money on my card all this when she was leaving to go to lunch

I will give 5 stars to Anna at Salem public storage Salem Mass she saved me in troubled time from losing my life's memories and my daily belongings since I Lost my home and the public storage went up on rent for 2nd time Dec 1st Anna rescued me above and beyond a super Star thank you AnnA 🙏

Excellent customer service by Ana

Excellent help from Ana at the Salem, MA store. Thank you!

Ana is fantastic! She is very professional and goes out of her way to assist her customers. We have had a great experience with our move in and our time with public storage. Ana represents Public Storage very well.

Ana has great customer service skills and has been an awesome source of supporting me with my account and providing additional help I never received before. Great employees are very important to any organization. Hope she is acknowledged for her hard work. Thank you

ANA is the aboslute BEST!!!!!!! Thank you for making my Public Storage experience fruitful with you fun/upbeat personality, quick communication & follow-up.

Ana was super helpful getting me a great unit at a very short notice!!! She showed me my unit and how to use the app and was super friendly !

Amazing customer service! She spoke spanish , which made my father understand everything said! We loved her!!!!!

The girl working today was extremely nice and very helpful. Made purchasing the unit easy and even walked us to the unit

Had an amazing experience today, The girl I believe her name was Venessa answered all my questions and helped me pick the perfect unit.

BRUCE at your places at Salem sit Great if I own my business I would take him in a minute you have great employer .you do not fine great person to day mr Leo Corr

Good

Bruce is my actual hero. He helped me find someone to get my stuck locker open, I believe his name is rick, but I know for absolute sure that Bruce helped me open my unit after I REALLY messed it up. I hope both of you have the best week. Thanks for being my heros

You should give Bruce a raise... he's fantastic! We used this location for about a year. Never had a problem. Climate controlled and clean.

Living out of the country, I have had all my personal possessions and art work in this location for 10 years. I've never experienced any issues. Security, climate control and unit cleanliness (no animal droppings, etc.) is very important to me. (I have someone who checked up on my unit regularly.) I recently returned to the US and need to move my stuff to another state. The move will entail some special arrangements, and Ana (a Manager at this location), came to my rescue! She was extremely understanding and advocated on my behalf to make sure that my upcoming move would go smoothly. I am most appreciative for her commitment to providing great customer service! Thank you Ana!

What makes this encounter today even more impressive is that I hate (as in H-A-T-E) Public Storage Corporation & more specifically, how they do business. They take advantage of employees, storage tenants (MOST ESPECIALLY long time tenants) ...and they do it with arrogance knowing your tenant agreement permits their cavalier abuse. Through a unique set of circumstances, I was forced to rent a unit today at the Goodhue Street location in Salem, MA... where I met an amazing property manager named Bruce. Almost immediately I was defused with his amazing, helpful assistance and attitude. To say Bruce is a special person is gross understatement... and as a seasoned management consultant, frankly I'm not easily impressed. Prior to meeting Bruce this morning, I wouldn't have thought it was possible to have such a positive experience... but to my astonishment, I actually left happy. Bruce is smart, super funny and went out of his way to make sure that I had a good experience... and thanks entirely to him, I did.

Outstanding service! Visited to enquire about our storage need at short notice and were greeted by Bruce. He listened to what we needed, advised, and then to be sure showed us a couple of units to help us determine the right size. Signed-up there and then. The contract was well explained, options, plus a few recommendations - thank you Bruce

Bruce & Ana awhere awesome took great care of me and helping switch my unit

Excelente ubicación y atención Ana se ganó sus 10 ⭐️ me informó cada duda.

This storage location was very odd to me. There’s not much professionalism or customer service. Never any workers around. The app never works to retrieve access in and out the gates. I had to physically get out of my car every time. The hours aren’t the best. I just minded my business and dropped off my things when I was there because I didn’t want to see or know anything more. Take pictures of how you left it. Also, there is no pro rate. If you enter a new month, you must pay rent for the entire month.

I cant believe how expensive it has gotten. We are a non profit and they give no discounts and that's fine. But I called 3 other places in Salem and their prices were a bit less. Our rent went up about $80. So I found a place on Highland Ave that $85 cheaper.

Excellent customer service from front office, always a clean and safe storage facility with plenty of carts and easy access. Highly recommend!

I can't say enough good things about my experiences with this place. Bruce is always friendly and very helpful! I highly recommend them!

Called today with a billing issue and Bruce was WAY beyond helpful. walked me through my issues And even prevented me from hanging up the phone abroughly so that he could further help me. I was honestly thinking about switching Storage facilities to one with slightly better hours but because of Bruce I am staying because I know if there is an issue in the future Bruce will take care of it for me. Would highly recommend.

Staff is very approachable.

I called last minute with several issues. I was frantic. Bruce helped me figure it all out within ten minutes, and even lowered my price a bit. Great guy. Very friendly and knows his stuff! The place is clean, and I’ve had a good experience every time I’ve been to my unit. Would recommend.

We were brand new customers who live right here in Salem the place is clean well located and easy to get to. Within a week of opening our account with them we ordered a 10x10 unit we lost the key to our lock. We were told that they don't keep cut off locking device on premise that someone would need to come in to cut the lock for us and that we would have to buy a new lock. So we purchased the new lock we went in we signed the order to have them remove the old lock and they put a zip tie on the lock to identify the one that was to be cut off. The person at the desk said that the person who does the lock cutting would be in the following week. We received a phone call that the person cuts the locks would be there on Friday last week. We went in today to bring some stuff over to store there and mind you it's empty at this point we've rented it for 3 . In any event the person didn't take the lock off on Friday and we were told today that we needed to be there while he was taking off the lock. However we received a phone call last week to state if you need to call us back please do but the lock will be taken off on Friday. When we got there today the person gave us another song and dance. We were so frustrated that we walked out we went to another place in town who provided above and beyond customer service and were able to bring our things we wanted to store right over.. their customer service was very bad and we were so disappointed I wish I could say something better but I can't.

Easy to get started and easy to maintain.

Jason was friendly and informative, and got us set up with our first storage unit.

Facilities are easy to access and clean. As far as customer service goes, I was very dissatisfied with the level of communication and professionalism from the onsite manager. I paid for a storage unit that upon arrival I discovered it had piping inside that took away from the square footage I was able to use. I was in a time crunch as I was moving state and discussed with the manager I was unhappy with the circumstances. I was moved out of the unit before the end of the month and then was charged another whole month after my things had been gone already for one week. I called and spoke to Jim and told him I wasnt happy and that I was hoping he could meet me in the middle on a deal for the inconveniences. He was unable to make up for the inconveniences that were caused and I remain dissatisfied with how business was dealt with. Unfortunately I am left to leaving a poor review which is not in my nature, but I am from a world of hospitality and this was no way to handle this situation. So here it is. Best of luck to whomever has any future problems with this storage facility. It won't be resolved.

Jim was super helpful, easy to book, convenient location and user friendly app. Plus the facility is very clean!

Bruce and Jim were so helpful in resolving my insurance issue! Very friendly and efficient. Would recommend the facility!

Bruce and Jim are very friendly and helpful. Property is always clean.

Really a great experience ! Bruce and Jim We’re very helpfull and contentious ,two great helpfull gentlemen. They teamed well,, helping me find the best way to my unit,with suggestions on the best route to follow. They were careful to check my id’s to be sure I was the renter,I liked that my stuff was safely ,in their care. A clean well run facilit,with helpfull caring staff, worth using ,easy convenient location.

Great customer service team...