I was in last week and Jenny the property manager was amazing with helping me with a storage unit. I would only recommend working with her. The man that works there is rude and mean.
Jenny is absolutely amazing. She is very friendly and helpful
Neal ended up coming through for me. I had a bad day and was pretty rough with him, he didnt hold it against me and was still nice and professional the next day! Thank you.
Jenn was amazing with getting my unit rented
Neal was super super super amazing. Helped me so much. What a stellar employee. What a beautiful facility. So accommodating. Thank you Neal for everything!!
Neal is the best, we've had several storage units over a decade now and couldn't be happier!
Jenny helped me today. She was great. She answered all my questions with ease. And once she realized I was looking for something a little different was eager to point me in the right direction. She even found me a great deal where I was able to get the second month free
I had a great experience with Neal and Jenny! Helped me and answered all my questions!
I had a unit within 10 minutes of walking in the office and I love how helpful they are in the office while you struggling and going through stuff I needed to get in the unit and didn’t have my key and they were very understanding and helpful.
Neal has great communication skills and wonderful with customers
Great service from Neal and Jenny…. Everything was wonderful… very successful
Jenny is so personable and caring. She cares about customers and doesn’t make us feel like just a number.
Neal Abrams was great from beginning to end of my storage unit needs
JENNY IS AMAZING. She is the main manager at this property. She is always so nice and helpful.
There is a man that work's there when she is not there Neil and he is always rude. I have never had a good visit when he is there. I came in earlier this month to make my payment and Jenny's location was closed so I went to his property next to her's and he was extremely rude and said he was to busy to take a payment from me and I would have to come back when Jenny was at her office. When I came back and talked to Jenny she apologized and got me all fixed up. She explained when it is her day off her property is open a half day. I will only deal with her from now on. He really does not need to be working for your company. I wasn't the only one in his office that day he was rude to. He made 2 other people leave that day and refused to take their payment. I don't know why he is an employee
There was or is a man that works there that is very false and rude.
Perfect service! Neal was extremely helpful and very knowledgeable and friendly!
Jenny is awesome. She was very helpful and very knowledgeable
Jenny got me checked in today and was ABSOLUTELY amazing! The world needs more Jenny's. Thank you! 🫶👍💪
Jenny is such a sweetheart. Very knowledgeable, professional and kind. It's my pleasure to do business at this location with her. I highly recommend this location for storage.
I have to give a high review for an employee at this Public Storage. I walked in to get help fixing a billing issue and there was a lady yelling at the employee with horrible words, and the employee motions that she would be right with me after fixing the Lady's issue. Jenny, the said employee was so calm and working on the issue with someone, who I am going to assume was corporate on the phone. What seem to be a long time. The lady kept on Jenny like she was a Drill Sargeant and Jenny was polite stating a multitude of times that she and the person on the phone are trying to accommodate her. Even asked if she would stop the name calling. The lady finally left. I stepped up, Jenny greeted me again and apologized for having to see that scene. My issue was resolved in like seconds. In Conclusion, a big shout out to Jenny for staying so calm and collective. Finding good employees like her, is like finding a diamond in the rough. Please keep Jenny, I will in the future, if problems arrive will make sure I only deal with Jenny. Because of the way she handled herself with the other customer.
I have dealt with Neil for several years and have never had any issues! I will continue to store all my items here for years to come!
Jen was wonderful!! She listened and guided us to exactly what we needed. She is an asset to your organization.
The customer service was the best I ever needed . One of the coworkers Jocelyn, helped me so much with the online process and etc .
Jenny was super helpful and did a fantastic job taking our needs.
Jenny helped me with all my information
Amazing establishment. Friendly service. Managers are so nice
Phyneice at the front desk is the the best! She was very nice and helpful. Excellent customer service.
Jenny is amazing, she is always so helpful
I'm extremely satisfied with my experience with Public Storage! Jenny is the absolute best. Her expertise, and willingness to go the extra mile for customers is the one reason that I continue to use this facility!
Great storage place. Super friendly staff, especially Jenny. She goes above and beyond every time I see her working!
GREAT SERVICE AND SAFE STORAGE, JENNIFER EXPLAINED EVERYTHING I NEEDED TO KNOW ABOUT SIZES AND PRICE,I RECOMMEND IT TO ALL!
jenny was super nice and super helpful!
highly recommend
Great place friendly staff, the worker jenny was super friendly and helpful. Definitely recommend using them for all of your storage needs.
Great storage place. Jenny is very helpful and nice. Highly recommend.
Jenny was very nice and I got the best deal.
I love this place! Jenn was very helpful! She went over and beyond to make sure I understood everything about the facility and its amenities. I was having trouble with the lock on my storage unit and was running late for work so I left without locking my unit. I received not 1 but 2 calls from Jenn letting me know there was no lock on my unit. When I arrived at the facility, Jenn showed me how to take the lock off and had me do it a few times to ensure I knew what to do. I would recommend this place hands down, especially if Jenn is there!
Jenny in Merrillville did a great job of getting me set-up.
Good company to work with! Jenny was very helpful and sweet. She provided me all the information to me I would need for potential storage rental!
The lady Jen is awesome I will always do business with you guys !
Went in for something simple and left knowing I would come back again for more. Was helped by a lady named Jenny, she was very knowledgeable and nice as well. Will be back to rent more space soon. Highly recommend making the office visit to meet the staff.
The facility was nice and clean and well lit.
Thank you Jenny for always being super nice and helpful!
Jenny was nice and friendly answering my questions I had about rentals that were available. Her customer service was welcoming and I will pass on info to friends and family when they need a storage place.
The assistance & help from Jenny was above & beyond.
Neal was very helpful. We had our storage for a year and he was always there to help. Very appreciative to him. Great Job.
Michelle was great. Thank you!!!
Neal was #1
Fantastic 👏!!!! Thank you Thank you!!!!
Michelle and Trialla were super helpful when I went in to check in and see my unit. The space is still very new and clean (opened in July, still great in December).
Had the best experience. Jenny showed me around and was very professional. The unit she showed me was nice and I couldn't be more happy to have my items stored here. THANK YOU JENNY
Rented out a storage unit and a woman named Jenny was unbelievably kind and helpful and awesome!
Staff was great and helpful.
Excellent customer service, Michelle was a big help!
Michelle was a big help! Found me what I needed for a great price! Will be recommending!
Extremely friendly staff! Always polite and puts us customers first.
This place is amazing, The staff is super friendly. I spoke to Jenny a few days ago about a storage she was very friendly and knew what she was talking about. I will definitely recommend this property to friends and family.
This is the most accommodating, clean and well kept storage facility I've ever dealt with! Jenny is awesome, she really does rock. I had lost my key and was certain it was going to cost an arm n a leg to get old lock off n new one on.. but nope! Was only a matter of filling out a request form! Although a small gesture, it was actually a bright light in the dark for me and her great service and friendly demeanor made it even brighter. Thank you for that Jenny, you made my day! Highly recommend
This storage facility is very nice, clean, secure and the prices are the best in the area. Jenny was very helpful she provided me and my wife with great customer service, process was very simple and quick, I would definitely recommend to family and friends or anybody who wants to rent a top quality storage unit for the right price and service.
Neal has been a great manager, he’s always been very helpful and nice, I’ve had my storage for almost a year in climate control and everything looks new, just like when I moved in.
I’ve been here since January 2017…5 years…Neal is the best and most responsive property manager. I would rent here again.
Michelle was very nice and informative! A delight!
I just want to give a shout out to Michelle she was very friendly and I kept asking questions at the questions she wasn’t getting upset with me she was explaining it to me I gave her five stars thank you very much
Jenny was awesome give her raise 👏👏
Michelle made this experience amazing! She was so helpful and answered all the questions I had, as this is my first storage unit experience.
Neal was a great help. Give him a raise!!!!!
Michelle, made this experience wonderful. Such piece of mind and she really put my mind at ease during this process
Michelle was an absolute godsend that worked miracles to make it possible for me to get my storage unit at the very last minute not to mention the extra complications that popped up during an emergency.
Very helpful and informative! Jenny was able to answer all of the questions I had and assist me with all of my concerns. She was great!