The service I experienced at this facility was great and the associate walked me around to look at different spaces and made me feel at ease I truly appreciate Phyneice and her great customer service
Phyneice was extremely helpful and took her time out to make me feel comfortable with the storage process I definitely recommend this location
Phyneice answered all my questions and made me feel comfortable and reassured me about storing my belongings at this facility
Phyneice was extremely helpful and I appreciate it so much
Phyneice was very helpful and extremely supportive
Public storage is horrible. They went from 90 dollars in October to 155 a few months later then they were going to charge me 214 this October. I talked to the manager she said as long as yr KEYS are turned in and yr storage is cleaned out by sept 30th you are good and won’t get charged. I cleaned it completely out swept everything and turned in my keys the lady that I never saw before was there on the 27th when I turned in the keys and the code to her and she said is the lock still on the storage I said yes I asked do I need to go get it she said no that’s fine . I said do I have to do anything else to close out my account she said no I said ok thank u have a good day and today they charge my debit card 214 dollars told me that everyday the lock was on my account is still open . So I went up there and told them what happened and they said well we don’t know where yr keys are so we will go out and have them take the lock out and it’s no charge but they won’t give me my reimbursement for this month of 214 since I’ve been out since last month on the 27th. This is crazy.
Phyneice is very very helpful and nice. Need more people like her. So professional!!
Phyneice Very Nice Helpful l will recommend
Phyneice was very helpful and walked me thru the whole process
Phyneice great customer service
Phyneice was very helpful and kind helping me with the process of renting a unit.
Phyneice was very informative and , wasn't misleading , unlike the from Sparefoot who I spoke with initially.
Phyneice was very helpful. She answered all my questions. She did a great job.
Phyneice was very kind and fully informative and extremely helpful. She even pulled up a chair for my sister in law who without hesitation when she noticed my sister in law’s physical needs. Five star definitely.
The customer service was phenomenal. Phyneice was very hands on and very knowledgeable about the prices. She helped me pick best storage unit for me and my family. Highly recommend
Phyneice helped me wit e rental process and is awesome
Phyneice was very helpful when i came in today looking to rent a storage
phyneice made me feel very comfortable and she was very helpful with helping me rent a storage space 10/10 would recommend to all
Phyneice great person to work with thanks for your time
The property manager, Phyniece she’s very kind, helpful understanding and very professional. I give her ⭐️⭐️⭐️⭐️⭐️
But, for the this area the company needs to do more like, have more work on their inside storage units with the damp smell, pest & replace the installation in the ceiling also, having the code box too far away from your vehicle, where you have to get out of your vehicle to put in your code.
These are just minor things that I see need attending to. Overall what makes it okay is the Manager & the other young lady Jocelyn (J) that works there, they both have a beautiful & professional character & I love that they are happy to make the customers happy 🥰❤️🥰
Phyneice is the best she was about to leave out and go home. Phyneice took some extra time out her day to satisfy a customers needs so I say thank you Phyneice
Phyneice was amazing at helping me get my unit. She was extremely friendly, helpful and made getting in super easy!
Phayneice was very helpfull solved all my problems and was a great assistant to my problem
Excelente storage y buena atención, gracias
Crystal is amazing! She is so friendly, patient, and knowledgeable!
Crystal was amazing, had to help a family member when I came into town and she was very patient and helped us get a problem resolved A+++ service.
My storage experience has been so effortless, I visit monthly and the facilities are clean and secure.
Crystal is super friendly and helpful with all my questions!
Crystal is the absolute best! She is so friendly, knowledgeable and patient. Very professional and approachable.
Jocelyn was very nice and made it a stress free process
They staff is amazing. Crystal was fantastic she was patient,understanding and very sweet. It was comforting to know my property was in a safe place. The price reasonable and hours are so convenient. I would highly recommend this establishment!
Amazing customer service from these girls! Will definitely recommend to others!
Crystal was AMAZING!!! So sweet and really listened when I explained my situation to her and she was very respectful and deserves a huge raise, she truly cares about her customers. Couldn't ask for a better experience.
Super friendly staff, very secure. Just unreasonably pricey.
I'm giving to his place two stars which pains me to do so. The staff is wonderful, the place is clean and safe. But the rates just keep going up. I'm going to miss you guys but this is our last month.
This facility has the BEST workers I appreciate the representative her name was jocelyn
Crystal was very helpful today when I came in a bit confused on how to navigate through the PS app....thanks for clearing things up and teaching me how to use it properly❣️
I had to terminate my lease early and move out quickly due to water damage in my apartment. It’s been a really frustrating process trying to secure a place for my stuff. I cannot thank Crystal enough for listening to my concerns, providing excellent customer service, and giving me helpful information.
I wish it stayed open or have access 24 hours or at least till midnight
The customer service was excellent . Jocelyn was a great help, she was informative and enthusiastic.
Rented a new unit with Lauren and she was amazing! She explained everything throughly and gave me helpful suggestions on how to pack the items in my unit to utilize the space better. Great customer service!
Fantastic customer service great app clean units thanks for everything Lauren
I stopped by today and was greeted and taken care of by Lauren. The service was exceptional. Very courteous and helpful. I highly recommend the Hobart location for your storage needs.
Lauren has been nothing but kind and helpful throughout my storage journey. I have rented here for about 2 years and it has always been a pleasure working with her. No matter if I have a question or if I need to make a payment, Lauren is there with a smile to help me out. Great example of what customer service should be!
Joselyn was very helpful and understanding
I like how they have codes to get in
Amazing staff and storage. Extremely helpful and professional hands down only storage place I will go to. Love them!!!
Phyneice was helpful and showed me how to work the app
Phyneice was amazing help me out so much. Thank you again
The lady in Indiana was very helpful. We need more people like her. Although I was in St. Louis, that beautiful lady did all my paperwork. Thank God for people like her.
Great customer service and assistance in getting a unit.
Called in to find out about renting a unit. I was told about the difference between climate controlled units and outdoor units. The difference in the sizes of the units. It's mandatory for you to have insurance. This is a good idea for me to feel comfortable about leaving my belongings there. She explained the access hours and about the app. No matter how many questions I had she answered them all. She was polite and informative.
Phyneice was very helpful
Phyneice was very helpful with my renting a storage experience
Phyneice Casey was wonderful and helped me out when I needed it most ,great customer service
Jocelyn was very... Very help and a very sweet person to deal with.... Very informative and patient🥲
Phyneice was great to us today! She helped us with all our needs and got a good deal!
Jocelyn was great helping me to get settled in. Awesome experience!!
Very reasonable and great prices
Phyneice Casey is so helpful! She is very patient and answered all my questions! Phyneice is a pleasant woman
Great customer & she was very nice plus helepful! Even saved me some money on my unit! Her name was Phyneice Casey
I enjoyed my first time experience with phyneice I will tell my friends
Phyneice wad a wonderful person, very happy to be here
I stopped by the store today and had a few questions and Phyneice handle me with so much care and she had a lot of compassion I guess she seen on my face that I was a little stressed out. It was the best customer service I’ve had in along time… thank you
Me and My Sister visited the location today, my sister was making a payment spoke with Patrialla very helpful very sweet. Came and held the door open for us as we were coming in. My sister makes her payment leaves out and in getting in the van she lost her card. Patrialla came out helped us look and even picked up the card from under the van. She is amazing and attentive.
Came in and my hands was full I was overwhelmed but Briante came in and not only helped me physically but was able to quickly help me assist other customers and get back to me in timely fashion.
Briante provided me with its excellent service. She was attentive, answered all of my questions and was patient with me through the process.
I've had a great experience at this public storage, every question I've had was answered by this nice young lady named Briante. She was very helpful and patient with me I Highly recommend this location they have great customer service.
Monday, October 3rd. I stopped by this location to secure a storage unit. I could no longer afford to keep my personal items in a PODS container and was looking for somewhat affordable options. I was assisted by Brionte. It's been over 10 yrs since I've had a storage unit but this young lady made it a very easy, relaxed experience. Online I originally reserved a 5x10 but when I saw it in person, I just knew I needed wider space. She went above and beyond by checking the computer to see which bigger units were available. It was a no pressure encounter on selecting a unit. After comparing pricing and location to A1-U-Stor-It Storage. I decided to go with Public Storage. Again, it was a pleasure visiting the property and doing future business at this location.
Briante was great to speak with and she answered all of my questions and concerns. Such a great help!
Called in for storage prices and Briante was so polite and helped me get the answers I needed swiftly
Always polite reminding me when my payment is coming up with a phone call every month. I appreciate it! The girls at Hobart are very helpful. Lauren was very thorough explaining everything last time I was there.
Lauren is real real nice and answered all of my questions and even put a little smile on my gate code card.
I am so satisfied I chose this facility to store my items in. Lauren is nothing short of FANTASTIC. She took her time showing me the space and making sure it was right for me. Customer service like hers is so rare nowadays. My experience here was great!!
Not only a great storage facility but the staff is amazing.
Briante was very nice and helpful
Great units but would like to see more friendly staff, no complaints but the workers on duty don't talk to you much
Lauren was great and very pleasant. Thanks for the help
Briante was an amazing help! Public Storage has a bright young employee on their hands!!
Lauren has been very helpful
I had a great experience here. Girls in the office are great.
My experience was very nice and polite. Lauren was very helpful and very informative. I appreciated her very much ❤️
A secure place to store your belongings
Looking into public storage while I move locations. Called and spoke to briante, was very kind and took the time to answer all my questions in detail as I know nothing about storage companies. Highly considering this location thanks to the interaction!
I went into the public storage place in Hobart and met with this incredible young lady by the name of Briante was a gracious help! I was looking for a storage unit to fit my 2 bed room apartment furniture and she gave me the run down on what unit was in my budget and what would be perfect for my belongs. More employee should aim to be as welcoming and insightful as her! I will definitely recommend this place as long as Briante is around!
I am only rating to give the wonderful employee who helped me with my storage concerns a very deserving shoutout. Briante went above and beyond to make sure that I understood which storage unit was the best for me. Not only did she help me pick the correct unit, but she also let me know of the deals that were going on for specific units. As long as Briante is working there, I would definitely recommend Public Storage to anyone looking for a professional and safe place to store their things.
Briante was a great help. Very patient and informational. Great service!
Robert Lindsay from Magnolia Tx. What a delight to work with Lauren at the Hobart IN. Public Storage. She / they were awesome very very respectful kind professional ready to help in any way. She did exactly what she said she would do honoring my requests. I would encourage anyone to use the facility there , what a Blessing they are. Thank you again for all your help. RL.