Mike’s customer service this morning answering my questions was fabulous. Thank you for taking the time to speak with me!
Its a great location right off 96th st. with reasonable prices. Thanks to Mike for helping me out today!
The experience you receive with Mike is just phenomenal. He goes above and behind. Always giving the best customer service & also helping with any and all needs that he can.
Great customer service, and the facility was very clean
Madge is fantastic at Public Storage on Fitness Lane. She helped my wife with a problem with her unit and saved us money in the process. She goes above and beyond to help her customers.
I recently needed a storage unit and had the pleasure of working with Madge, the property manager. She was extremely helpful and explained everything thoroughly, that we needed to know to get us done. I received great customer service and a great price at this Public Storage. Thanks Madge!
Facilities were very clean and Madge was very nice and helpful. She showed me the unit and explained all the paperwork and billing process and even ensured the gate code worked prior to me leaving
This was such a easy and seamless process to get my storage unit, and the woman in the office was very helpful all throughout the process and with answering all my questions. I would definitely recommend this place!
Just moved out of my unit and had to leave a review because we had the best experience. The units were clean and easy to get to. We had a few mishaps on our end, and Madge from the office helped us out each time out of the goodness of her heart by recommending people she knew, and helping us figure things out.
Absolutely would rent here again. It’s secure and clean, and the communication from the office was amazing the entire time I was renting.
Called to inquire about storage for my daughters business, madge was so sweet and answered all my questions, definitely made the right choice and the right location. Thank you for all your assistance madge
Very nice service. The man who waited on me was exceptional!
An amazing experience compared to my last rental. Madge was wonderful helping me get the best price and location for or my unit. Would highly recommend.
Great customer service, and great experience.
Madge helped us today and she was incredibly friendly and informative!!
Very clean facility and Manager very helpful.
Madge was very helpful, informative, and kind. The process was quick and easy. I would definitely recommend to others.
Kia was so professional and pleasant I loved working with her . Thank you Kia
Madge was very helpful and so very friendly assisting me when I visit this storage location. She was very informative and made this decision easy to secure my selection for storage at this location! This level of customer service is highly commendable and Public Storage / Fitness Lane in Fishers should be thankful for her.
We utilized 2 Public Storage climate controlled units at Fitness Lane for 7 years. Throughout that time, Madge, Property Manager, was extremely helpful and always very responsive whenever we had a need. We could not have been happier with her service and this facility. Only wish it was closer to our prior home. We highly recommend the climate controlled units. Upon moving into our new larger home, we found our furniture, clothing and household goods were all in great condition after 7 years! No bugs nor pests nor mildew of any kind. We certainly would not hesitate in using this facility again. Thanks, Madge, for your years of friendly, responsive service!
Mary helped me with an impending 25% rate increase after only 4 months at my current rate. She called me back within ~ 15 minutes to report that my current rate would remain in effect for 6 months. Great job Mary! Thanks!
Madge was the most helpful today in help us (COLT MOVING) move our customers out to their new home. Thanks Madge.
Zack was super helpful and got me in/out! Would recommend!
The manager and staff are friendly and helpful. The cost is good and the location is convenient.
I purchased an auctioned storage unit from this location and had a pleasant experience. I usually find that storage facility employees are indifferent and sometimes rude, but Madge was a joy to work with. She helped me get in and out in four trips and worked with me on the time requirements. I really appreciate it!
Easy to use. Madge was very helpful!!
Wow! Mary made my storage needs easy! What a clean place ! Thank you
Thanks Miss Mary for the nice service.
Miss Mary was very nice understanding very patient and very helpful I would recommend this storage to my friends and cuz I like stuff like that too
Madge is great! So helpful and knowledgeable. Highly recommend.
Last year I rented a 10'x10' for $120/month. After six months the price had increased to $156/month - told inflation. I then looked online and noticed the current price was only $68/month. I asked if I could get that price and informed no. Contacted the Home Office and again told no since this was only available if I secured via online. Well I rented another 10'x10' same location overlapping months with my other unit for just $68/month. Asked if I could just change the old unit number with the new number thus saving me the hassle of moving everything. Told no way this can be done. I moved everything and after six months paying the rate of $68/month the price increased to now $89/month. Asked why and told inflation just like last year. Just noticed the new units online are renting for 10'x10' at just $72/month. I guess I will again need to move everything again to secure the lower price for JUST six months.
Mary was amazing, looking forward to storing our gear here!
Madge has been helpful at every interaction since we began renting in 2018. She is always friendly and answers questions throughly!
MADGE WAS LOVELY VERY NICE TO ME SHE HAD A NICE SMILE
Madge, Linda, and Beau and team have been very helpful every time I work with them. They are always instrumental and speedy at their job, and super friendly!
Madge was extremely nice and helpful
I have had the pleasure of Mary assisting me this month and last month with take my storage unit payments. She is such a pleasure, sweet, kind and friendly person. She provides excellent service. Thank you Public Storge for good customer service..
Convenient and accessible and reasonably priced. The app works great to open the gate
This place is great - my storage rental was quick and easy, thanks to the expert help from Mary. The storage unit is clean and spacious. Thanks again, Mary, for excellent customer service and assistance 🙂
Mary was very helpful and professional!
Mary helped me today and she was awesome!
Madge was very helpful and professional in helping lease a unit.
I will pretty much only store with public storage anymore. The facility is easy to enter and exit and was reasonably priced. The move in and move out process is easy and I felt like the staff were always there to help if I had questions.
Thanks again for the storage experience Madge!
I had a great experience at this location. Mary was a very kind and helpful!
Great experience with this location between moves. Easy, helpful, friendly. Mary and Madge were the best and I'll use this location in the future.
Very patient in helping us get a unit transferred, Thankyou for great customer service skills.
Made at public storage is vary helpful.
Madge was super informative, super friendly, and quick to help. The facility is clean, and well kept.
Madge was very helpful with finding me a good storage unit and accommodating all my needs. Signing for it was very quick and easy too!
Clean, friendly and helpful staff. I use again.
Madge is wonderful to work with and very helpful when signing up, so she gets a 5 out 5 stars! The 4 stars are for the public storage business raising your monthly rates for no reason after being there for a period of time. I get that it’s a business, but there should be some incentive for individuals that never never miss a payment and plan on staying there a long time. The overall property is very clean and safe.
After a lot of research, we decided to go with this specific location - I’m glad we did! It’s my first time using storage and knowing that my belongings are safe is a great feeling. Madge is wonderful and is definitely the reason that this location is so great. I definitely recommend this location.
Mrs Terri was very welcoming and has a nice attitude, and she is very nice and welcoming.and took her time.
Best storage experience I have ever had. My husband and I needed relatively short-term storage and we were glad that Public Storage didn't require any long-term contracts. The prices were reasonable for the area and the online process for renting was really easy. The staff was always incredibly friendly and helpful. One lady in particular, I believe her name is Marge, was especially sweet and helpful!
I understand the need for rate increases. And they make sense from a business perspective. However, those increases should be reasonable (10-15%), maybe every 9 months to a year. And the first increase was just that. The second was higher, but not unreasonable. However the latest was nearly a 40% increase!!! This facility is convenient, but old looking and not that well kept. And some are sort of dangerous… look at the high curbs at some of the outside units. Not worth the insane prices. The only reason I didn’t give just one star was because of the ability to access via the app. That was a nice option. And please, spare me the canned response. They add insult to injury.
Madge was very informative,and more than willing to accommodate my needs. I would strongly recommend this facility