Office was empty and the place was very cold.
Samantha gave us great customer service and was very helpful and renting a new storage space highly recommended
Samantha hizo un excelente trabajo al ayudarnos en nuestras inquietudes y resolvió nuestros problemas
Samantha was incredible, very fast and warm, she attended us very well, very friendly, we really liked her attention without a doubt the best customer service
Sam is the. best manager! She is very friendly, professional and always willing to help!
Samantha is always very helpful and does a very good job at keeping the place clean and organized. I do appreciate her
I love how Samantha helped me with all the queries I have and she’s the best. I highly recommend using this facility to store all of your stuff. Excellent customer service ✨
Adam really took care of us he was very friendly and polite
Samantha is the best!! Great customer service!!!
Samantha is awesome.
Extremely friendly & helpful
Best place to rent a storage space from
Samantha was very helpful and very nice thanks very much.
Samantha was great with customer service and help me with my app and also help with my account
Samantha was very helpful in finding me a unit. Highly recomended
Samantha was very friendly. Very pleasant experience at public storage.
Samantha is the best!! Great customer service!!
Samantha it’s the best friendly nais person graeat attention I’m very happy
Wonderful service Thank you so much
Samantha is a rock star and really went above n beyond to get my unit working for me. Super nice and great follow up.
Samantha is the best helped a lot and was very easy and very nice with me👍💥
Samantha gave great customer service!!!
They start with a good price and every couple of months they increase it. In a year or so you end up paying triple or more. The place is not well maintained, lights are burnt out and not fixed for months, ventilation makes so much noise that you feel it’s going to fall on your head and some doors and walls have holes and it is a real hustle now that they only allow entrance from only one door. I ended emptying my unit and went somewhere else. Not recommended for long term storage. It could be a good solution if you’re looking to store for just a few months.
Very helpful and easy set up.samantha was very helpful. Great experience
Samantha was extremely patient, thorough, and stayed with me until I located my unit and successfully got my brochures. Unit located and locked. She was the difference for success!
Samantha was great, made it quick and easy for me to get my unit.
Samantha is by far the best customer service agent I have interacted with. I had so many questions, since this was my first time opening up a storage unit and she answered all my questions and concerns and made me feel at ease. At first I didn’t realize I had booked an outside unit and wanted a climate controlled unit. She looked into different locations to accommodate my needs and was so patient and friendly. Once again thank you for all your help!
Samenta has a great personality and working attitude
I was having a problem with the door on my storage unit and Samantha was extremely helpful in getting the door fixed.
Samantha is the Best !! She is friendly and kind! You all luck to have her ! Working in you Firm! Elisabeth Slobins
Fantastic, friendly service provided by Samantha-- she went above and beyond to help us identify a perfect unit for us at a nearby Public Storage that was a better fit for a very specific set of needs. She made it easy for us to secure a great storage space for a very fair price. Highly recommend!
Samantha is the best property manager! She help me saved $205 a monthly rent. Highly recommended!! Great customer service!!!
GREAT Staff at this location! Samantha was soooo accommodating and super helpful!!! When I made my reservation I didn’t realize it would be on a second floor and I didn’t want that. Samantha was willing to check other locations but then found a unit that was just outside of the elevator. My unit is way better than a first floor unit, it’s super easy to access and they provide carts 😊 I was almost ready to go to another storage facility but Samantha saved me from having to shop around! So glad for her and Public Storage 👍
Great customer service, Samantha. Thank you
Samantha is great !! She called me when unit is available, make sure my unit from far away is moved to her location. Taking care of refund , transfers and great customer service . Never seen such service anywhere .. kudos !!
Samantha was extremely helpful!!!!
Samantha has great customer service
Samantha IS the BEST EMPLOYEE I'VE ENCOUNTER HER@ WHEELING PUBLIC STORAGE FACILITY.SHE'S THE BEST CUSTOMER SERVICE REPRESENTATIVE I'VE EVER ENCOUNTER@ THIS LOCATION &I WISH SHE'S PROMOTED&KEPT FOR HER EXPERIENCE & KNOWLEDGE OF CUSTOMER SERVICE DUTIES.THE MOST PART OF HER DUTIES IS THE SMILE.
This place is very unprofessional. I had an appointment. I even called ahead to make sure they would be open because I didn't want to make that drive in vain (I had some questions about the forms I didn't want to sign, something I didn't understand). The person on the phone assured me the office was open until six just to drive there and have the person living on the property tell me that she left early. I canceled my reservation right after.
The machine doesn't work, I have the code and the machine doesn't work. I spent 30 minutes trying to open it and it didn't respond. The worker was in her car outside. I asked a question and she said she couldn't help me until tomorrow at 9:30 because she had already finished her hours and She was sitting outside in her car, it was hard for her to help.
Samantha was awesome! Very helpful.
Big thanks to Debbie at Public Storage in Wheeling —helpful and she guided us through a move out after 9 year rental. 5 stars all the way.
Expensive.
There are many double doors in the corridors. Have you tried going through these doors with a cart loaded with your things?
Samantha is very good person
Came in with questions about storage prices and recent changes. Debbie was very friendly and informative. I enjoyed her customer service very much!
David was very nice and helpful for finding me a storage unit. He gave me tour of the area where my unit was and all the was to access it. He was very helpful with payment plan and explaining all info I need and helped out with app features.
Great place to keep your stuff, Debbie is world class and also a pleasure to speak with. Highly recommend 👍👍👍
I went in cause my rent went up and Debbie helped me out she’s very nice and helpful I really recommend this storage
Debbie at the front desk was so helpful an amazing! Great customer service!
This is a clean facility. The manager on duty, Brent, was very helpful and professional.
This is a very convenient location. The manager Brent is very friendly.
I came with my husband to tour the property and the manager on duty Brent was very helpful in going over prices and options. The grounds were very clean and we were told about all the safety features so we feel comfortable being here even when the office is closed. We have been in touch with the office staff at Wheeling as we assess our storage needs and both Debbie and Brent have been very helpful as we navigate figuring out moving to a new apartment. Debbie answers any questions we have if we stop by and Brent calls to check in on us every so often.
The units were clean and a good value. Brent was very helpful!
Brent was Awesome! The Units were well priced and fantastic for their size! Will widely recommend!
Best deal in the neighborhood easy in and out carts available to move your stuff Thank you Brent !
Recently purchased a unit from Debbie: she was so sweet and helpful.
Good price and decent location off Milwaukee Ave.
I needed boxes and moving supplies for an upcoming trip and Brent was able to help me get exactly what I needed quickly and cheaply!
Only issues I would say is that they need to have more carts available to carry your storage. At least 3 per building. Last time I went there was only one cart and it was being used. I checked the other buildings and found nothing. No cars where around too. Only me and the other couple who were using the cart were around
Samantha and Chris were wonderful in helping me out with my request. I'm happy to be associated with them.
Samantha and Debbie was great today. Customer service was awesome
5 stars Samantha. Great customer service.
Very helpful. I had some trouble with a company across the street and I walked over and Samantha had helped me out in no time. No issues like the first place n easy goin... thank you so much
Worked with Debbie who was very helpful.
Great space for great price! Highly recommend!
I walked in needing a unit immediately and Sam was friendly and was able to help me and answer all of my questions.
I love the Mr. Sam help me!
Thank you FOR YOUR Help Sam! He is bery nice and polite, he helped us even after hours!