Public Storage Self-Storage Units at 5830 Howard St, Skokie, IL

New, heated, and clean, but none of that matters when there's ALWAYS a problem with locating a cart to move your things around with, and rude staff members who tell you "There's nothing they can do about it, you just have to go search for one!" If I'm not mistaken, there's 4 floors there, REALLY!? SMH .....

Roger was very nice, accomodating and we had fast transaction.

Updating my review: 8 November 2024 (Last was four years ago) Just had a wonderful phone conversation with Pat (Manager) and she is the latest reason why I am staying with this facility.

Very clean and convenient location. Roger was super helpful and was able to help me get the unit I needed in just a few minutes.

Roger was very helpful.

Roger was very helpfull he answered all my questions great customer service

Says climate controlled but 4th floor is always a sauna.

Roger is super helpful. He was professional and patient answering all my questions as well as assisting in registering for a rental. He should get more than 5 stars.

Manager Roger has excellent communications and walked me through my entire rental in a way easy to understand. He taught me how to use the very convenient app that allows me to open the bay door from my phone and helped me sign up for Auto-pay to help avoid missing payments. Wonderful employee that goes above and beyond. Edit: Rogersisted me today and was supper helpful with scheduling my vacate since I won't need any storage at the end of the month.

Pat was excellent!! So kind, patient, helpful, and she worked at a speedy pace! I’m so glad I chose to come to this location!!✨✨✨✨✨

Disappointed at this facility. Lately every time you walk in it feels like a swamp. I have hydrometers in my units and it's been over 65% humidity. Anything over 60% causes mold to grow. This facility is NOT cheap, at least turn on the AC if you are "claiming" to be climate controlled. If you like to store your stuff in a moist basement like environment...this is the place for you.

UPDATE 2024: This Used To Be Owned By "Extra Space Storage" & it was a Clean, Safe & Affordable, managed by a wonderful company that trained the staff to be Helpful & Professional. NOW it is owned by "Public Storage" a Nation wide company that is not only Outrageously Expensive...they do not keep the property Clean or SAFE....they hire Anyone! I used to be able to come in & out of my storage unit all times of the day or night for my supplies & feel safe....now I can't even go into the building during the day alone! NOT because of the neighborhood, but the STAFF who run the place! The management doesn't care the employees are using the place for "Party Central" or whatever! Be very Aware they allow unsafe people INSIDE the property who will approach you for money! It happened to me & also my 6'2 250lb husband....they have no fear so we are out-of-there! ------------------------------------------------------------------------------------------ Original Review 5 years ago: I don't do reviews (I do read them religiously) or give out compliments easily or often unless I think it's someone or something "Exceptional". Melissa Zamojcin, is the store manager at Extra Space Storage in Skokie, IL. Besides having a very pleasant personality, she help make our moving & storage process so much easier & Less Stressful. Melissa is very knowledgeable, she was able to answer all of our questions, she gave us great tips about storage, she was extremely thorough explaining their policies, pricing, & the whole storage process. Melissa was even empathetic to our situation (she just moved). We were very impressed with this young lady, as a professional, she is on top of her game. We were also impressed with the facilities at Extra Space Storage in Skokie. Their prices are comparable to all the storage places in the area. Besides being brand new, it is well maintained. They also have wider hallways, higher ceilings, structurally securer storage units. Their storage unit locking system is so much better than the other places we visited. But the icing on the cake is that the moving trucks, vans, cars, etc, can back right into the storage facility common area where it is climate controlled, well lit up, & CLEAN, CLEAN, CLEAN! It sure makes a difference when you, have to load or unload "stuff" yourself. (especially at night by yourself) The crew from the moving company were even impressed. After visiting 3 other places in the same or lower price range, that had Filthy facilities, less Structurally Secure storage units & locking systems. Rude & or Very Unprofessional staff, we couldn't get back to Melissa at Extra Space Storage fast enough to secure our unit. I definitely recommend them. Go check them out for yourself. Thank You Melissa!

Rodger was very helpful. Help this find the perfect spot five stars

We stored our equipment in a 5'x15' unit at their skokie facility for over 3 years. It was the cheapest unit we found initially. Over the years we stored with them they increased the monthly rent from the initial $108, then $128 then $148 to $173 a month. We moved our equipment out when they stated they were going to increase it again to $221 a month. What was disturbing was that when using a different browser for their webpage I was able to find larger 10'x10' units in the exact same building for less than half the proposed new monthly rate of $221. We were contacted by their service team after we scheduled our move out date. They stated they saw an "error" in our rate change and they would return our rate to the $173 a month for three months. They were unwilling reduce the rate further even after I discussed how larger units in their space were currently cheaper than our 5'x15' unit and we had been with them for over 3 years. There is no guarantee that this company will keep your unit affordable if you are planning on storing long term. They are abusing their contract to get as much money as they can before you call it quit and move to a different storage company.

Pat is really amazing and made sure getting the storage was really easy for me since it was my first time. She made me feel very happy and came with energetic energy to brighten up my day. Pat is an amazing worker and a blessing in disguise.

There's a bit of lack of instructions, but once one figures out how to navigate this storage, it's quite convenient. The opening of doors by the app does not really work so one has to use the access code. Nonetheless, it's still quite convenient and the price is reasonable. My friend and I are sharing, and for this purpose it makes sense to use this storage facility. The administrator is also quite helpful. The locks on the storage cells aren't the best to be honest, insufficient I think, though the lock charge is charged even if you bring your own I think.

Roger great man and my new at this location. He is welcoming and kind greeting was great. He was very helpful and nice nature. It was a perfect experience I and im happy to be storing my belongings here...

Laura, the property manager, was very courteous and helpful. Highly recommend.

Sue outstanding service friendly

The Best Public Storage in the area. The staff are very professional and helpful, especially Roger the manager .Facility is clean and well lit. Affordable rates, highly recommended. A+

Roger and Evelyn were very helpful with all the details of my new storage rental.

Clean place and safe

Laura was very knowledgeable and helpful with all information about renting a space here! Hard worker and very friendly! The space is clean and well maintained inside and out!

Roger, who was the person That showed me the layout Of the storage, was very courteous and professional. Great person.

Natalia was Awesome, Even with a confirmation number I couldn't finished my on line process but Natalia not only that she showed me my now storage unit but also finished my on line process and further explained all about codes, locks and insurance. Thank you .

Rodger is a great person he helped me a lot. Best property manger of public storage.

Roger has helped me a lot. Very friendly and great manager

Roger was so helpful and friendly! Space was very clean and exactly as advertised. It was our first time renting a storage space and he answered all of our questions kindly and with all the detail needed.

roger wss very kind and its a nice place and clean

Roger was very helpful when I purchased a storage pack and three bubble wraps for my friend and even helped me put in the car. Need more people like him

Rhonda is the BEST!!!!!! Super helpful in all ways you could think of!!!! Make sure to go here if you need to have the cleanest and most reliable storage in Skokie!!!!

Rhonda is over the top with enthusaiasm with, joyful, product challege and pure pleasure.

Rhonda was a great help today she helped me get my rate lowered thank you so much for your help I would give you 10 Stars if I could thank you again

Rhonda was a great help. She was very professional. She showed me where my unit was and how to access everything easily and help me download the app. Thank you you’re awesome.

The worker here named Laura gave me a very thorough explanation on how everything works and E-rental! Made it a very easy going experience here for me. Very kind and attentive!

Was in the office to ask about storing something and Maria was as professional and friendly as I could have hoped for

Great professional service by rhonda

Roger is one of a kind! He's exceptional, and I really enjoy working with him. He has been a huge help to me, a pleasure, kind and courtesy! He always has the i can do attitude with your customers! He knows how to get he job done!

Wow, wish I could leave a NEGATIVE STAR RATING! Don't ever rent a space here unless you want your storage space rent to go up considerably twice a year!!! Absolutely terribly managed with price increases! They suck you in with the $1 for first month and $49 there after...for very few months, then they jack it up about $10 twice a year. AND I only have a 5x5'!!! INSANE!!!

A kind lady !

This man right here is the best around town! Saved my car, took care of all my needs & gave me the best unit in the house! There’s always carts to use for when you’re hauling all your things in and out of the unit! Call for Rodger for all your storage needs! 🥳

I’m a student and stored stuff here with a friend, it’s a bit of a drive from Evanston but it’s much cheaper and easy enough to get here with a rental car. No hidden fees, negative experiences, or anything like that. I had an issue once with my code not working, but the lady at the desk was incredibly kind and helpful. Move out was a breeze as well. I would plan to store her again in the future if I need to.

Sue is the best!

Lovely staff Sue was so nice! Thank you so much! Huge space and you can drive into the spot right next to the door with a secure code. Convenient and easy! If you didn’t bring a lock you can buy one for $20 and if you bring your own lock within 30 days of your first month you can get this $20 refund. I love it here and it’s climate controlled. Open Seven days a week it’s 6am to 9pm.

App NEVER works.

Roger was terrific. He was very knowledgeable, helpful and answered all of my questions. I have rented a space at this specific Public Storage facility many times over the years. Always a great experience.

Shanali was very helpful. Thank you so much for your assistance and helping us get set up!!

Sarita was very helpful

The Property Manager Roger is AMAZING!! He provides the best customer service and his property cleanliness and standards are excellent. Thank you Roger for your hard work!! If you need storage, this is the place to go!! 😎

Sarita, was a wonderful, competent worker who was very easy to talk to. She really understands her job and knows how to talk to the clients

Melanie was Incredible! She was very sweet and accommodating. She made things super convenient for me and my move and gave me a walk through tour of the location and also of my unit. I am glad I chose this location! 5/5

Sarita, is an amazing agent. Made the checking process so simple

Sarita was awesome with helping with whatever needs I needed!

Shanali is so nice, very pleasant experience 😊

Sarita such a good help!! She did a lot of computers work that I could not. She was helping and showing me how to use the app.

Place is spotlessly clean, all brand new, and has a great location on Lincoln Ave 2 blocks North of Devon. My friend lost his lock while sorting thru his storage space, if was almost closing tome, so he shut it and returned the next morning, assuming and hoping nobody would steal from his storage place because everything was stored in Garbage bags. Someone went in to his storage unit and stole a folding chair. Mgmt wouldn't allow the victim to see the security video unless he first filed a police report. Seriously, that's less than minimal support to protecy customers against thieves. I will think very carefully before storing anything in Public Storage.

Amazing customer service and great location! The property manager at the Howard street building in Skokie, Shauali, really came through when I needed help switching units at the last minute because my couch wouldn’t fit in the elevator. Shauali went above and beyond to help find another unit in the limited amount of time I had available. In addition to the excellent customer service, the facility is very clean and easy to access without any traffic congestion. I definitely recommend 5/5 stars.

Very friendly and helpful. Made the whole process quick and painless

I am so disappointed how they have a promotion for monthly rent and once you sign up rent changes drastically. Expect to pay more than the intro rates

Thank you to manager Roger for the great service! It was very smooth process. Affordable moving supplies. I was referred by other Manager Carol, very clean facility. Thanks public storage

Shanali just helped me with the rental and explained well. Thank you

Shana at Howard location helped me when I was moving. Thank you

Rogers been super helpful when renting my unit at Public Storage. I plan on renting another unit and he provided a few options to look at.

Very clean, very helpful, I would like to thank Brandi, for helping me!

Big Thank you to Roger for second time helping me to switch my unit. Professional and very helpful! Thank you so much 😊😊😊

Roger is always willing to lend a helping hand with any of my needs!!! Great hospitality.

Sarita has been very helpful and answered all of my question. She help me pick the right size storage unit and showed me the location of unit. Thank you very much for you help.

Sarita was very helpful in getting everything setup.

Sarita, was very helpful and polite. 5 stars easily.

Clean storage storage space, helpful people and reasonable price

Beautiful

Great place roger has help me with all the question I needed friendly people would recommend to other people

Roger and Natalie very helpful.

Roger was very helpful and informative appreciate his help

I came here looking for unit the rep Jin was the most friendly and customer service oriented I’ve never dealt with a great rep of a business so friendly answered all my questions everyone should rent here because of him

Wanted to take this opp to recognize Melanie, the super sweet and super nice lady that was working @ the Public Storage @ 5830 W Howard St in Skokie, IL a few weeks back. Public Storage decided to jack up my monthly rate from $30 to $50. I was not going to pay one penny more. I went in there, and expressed my discontent with Public Storage, and Melanie was able to work her behind the desk magic and get a price adjustment for a few months for my unit. Melanie was super professional, empathetic, and just very kind and understanding. I will be going back there BECAUSE OF HER. Im listed on my account with PS as "Eduardo."

Went to make my daughter payment this week and Melanie was very friendly she answered all my questions great customer service

Roger was great to work with! Easy and quick rental.

GREAT SERVICE from ROGER! Roger was very patient and explained everything to me!!! You should store your stuff w/PUBLIC STORAGE on Howard in Skokie!

Dario helped me with everything for my move in. I would definitely recommend.

Steven provided excellent service!

Melanie was great good customer service

Very easy and accessible. Friendly staff. Stairs was very nice.

Ran into some elevator issues at the facility and ended up having to reschedule my mom’s movers. Melony was very understanding, helpful, reliable, and truly did everything she could to resolve the situation. I cannot thank her enough for all of her help. She sets an excellent example for others!

Melanie was super friendly and help me out on what I needed great customer service

Roger is the man. Gave me a great tour of the place. Explained every thing very thoroghly.

Big thank for Roger for helping me out with everything was super amazing 🙏🙏🙏🙏🙏

Sarita is very very nice and helpful! She went above and beyond my expectations.

I got married last year and moved into my wife’s apartment. I needed a place for a lot of my stuff until we found a larger place to live. This place really helped. Whenhen it came time to move out. Sarita was great in helping me get the paperwork done. Very friendly and courteous.

A Mixed Review: 5 stars for the Skokie Public Storage facility and their very professional ONSITE team, Roger(Manager) and Assistant Jin on Howard street. They have been extremely courteous and supportive on the phone while i cannot get through to the higher corporate phone robotics that requires only certain questions to be asked. My beef with this upper management is the 60% increase in my storage units cost in the last 8 months because of "current supply and demand". "ONE STAR" for the Public Storage Customer Service received from their automated answering robot, "ONE STAR" for the two short-noticed rent increases received and "THREE STARS" for having to HOPE that, as a long term customer, Public Storage won't hike me up anymore because they can right now. Thanks for the gouging! Robert E. Szyka

New and clean location. Roger has been awesome 5 star service!👍🏽

Jin …Great service…really appreciated it.

Jasmine was super nice in explaning to my mom and i on a rental showed us the unit and the plus was i didnt have to translate to my mom she did all that for me. Def a clean place to rent!

I would love to express my appriciation to Mr Roger at this locetion, who has been extreemely helpfull abd understanding as well as fine proffesional who assistet me today as well as past times. Please, make sure that he is happy so he can take care of all of your customers. Thank you so much Mr Roger!!!! My experience with Jeff was super fantastic, excellent customer service as well as fine people skills. It was a very easy decision for me to choose this place. Very nice facility with 24/7 access. I have an outside unit. I'm strongly suggesting this location. Thank you Jeff!!! Galia

Good air conditioning. Great service.

ROGER DID A magnificent job!

Sarita was so helpful in moving me out! She gave us such great service.

Sarita was great! Very helpful and friendly.

This public was fascinating, the security is great on that you are able to drive into the building and unload and also remove your stuff.

Roger and Anthony gave the best customer service ever

Santari was just absolutely awesome so very helpful and knowledgeable

Excellent customer service by Nico. Thank you so much!

Mr. Nico was very nice and per light and he explan everything to me.

Jayda did a wonderful job assisting us with getting a storage and showing us the unit! I recommend this place to everyone!👍😎

Nick was very nice and a tremendous help when we were moving, so had to vacate the storage site. Thanks Nick!

Very clean environment. Nic and Rebecca provide awesome customer service. They are friendly and professional and greet you with the biggest smile. Highly recommend them@

Nic is one of the best employees left. He's very helpful and attentive. He keeps the place clean and addresses any concerns.

Jayda was very helpful in setting us up a locker and very understanding towards my dad. Was happy to show us around and patient to our many questions. Very happy!

Nico was very helpful and helped me find my unit! Thanks Nico

Nico was exceptionally helpful in getting me the info I needed today. He was warm, caring, and provided me with excellent information that I needed in order to get access to my storage unit. Thanks so much, Nico!

Nic is a great manager and so helpful.

Jayda was the best ever ! Thank you

Adrian was friendly, professional, and extremely helpful and informative. Thank you, Adrian!

Nico was very helpful

This storage facility is spacious, very well maintained and awesome customer service! Adrian was very helpful and friendly, which helped make my customer experience an enjoyable one.

Had a fantastic experience with both Nic and Adrian. Nic was extremely patient on the phone explaining the access process. Thank you, Nic! Adrian was our property manager on our day of arrival. Low-key, polite, professional , patient, made sure my move-in was seamless. Can not thank these two gentlemen enough for making my move as stress-free as possible.

My buddy Nic was an amazing help, he keeps this place running like a well oiled machine and is a very nice guy. Best storage building of all time, thanks Nic!

Nic is very helpful and nice.

Nic was very helpful Thanks for having employees like Nic.

Adrian was very helpful and knowledgeable. Will be recommending this location to my friends and family.

It was a first time for us to visit a Public Storage and Nico walked us through the entire process. It was hassle free and i would definitely recommend Nico at Public Storage Howard. Keep up the great work. Thanks

I moved into the storage unit, it was Extra Space Storage. Public Storage acquired it and the rent doubled in less than 2 years.

Adrian and Dario are keeping property clean

Great place very clean kept up facility. Friendly staff.

Nic is God help me

Nic is helpful and polite and professional.