DJ is very helpful & accommodating at the Public Storage on Lake St. we moved into a larger storage and DJ gave us one new one a few units away from our old one.
DJ was helpful on a confirmation call
Dj was fantastic! Super quick rental process and answered all my questions. In and out, easy peasy, and it's a great location!
David was very knowledgeable and a pleasant person to work with when I had questions about my unit.
Amazed by the exceptional customer service by DJ. I was so impressed in the patience and commitment he gave to me trying to solve my problem. Thank you DJ. Keep up that good work!
They had the right size for me, and the people who worked their were very nice also when moving my things out i discovered mice in my boxes 📦 which was very awkward so that was not very good over all it was ok...
Using a small space to store my household extras, convenient location.
DJ was undeterred from the questions I had about the unit, and uninterrupted to understand my situation and needs. (I like how the app can be used to open the gate. Unsure how long that's been avaliable. Undertandable that I'd know about it only now, anyway.) DJ had unoccupied time so I had my unit ready that day. It felt great having this one thing go well for me during this move. Unbound by these boxes that were narrowing my house down to goat-paths. It's uncommon for someone to match my energetic nature so it was fun being a little unhinged. When he makes 10-year he needs a unfathomable amount of money as a bonus. I would bonus him myself, but that's understandably not my say. Maybe it would be fun if it was unceremoniously dropped off like as an actual money bag, dollar sign and all? I am unappreciated for my genius.
I'll update (if I can, or make a new one) when I finish renting my unit.
THANKS! :3
Fantastic location! Easy access to my unit! DJ was incredibly helpful and kind! Ask for him when you need help.
The storage unit that I bought there was no lock inside, plus one day I forgot to lock the unit, and they thought I was moving out and threw away my alpine star stuff, ok is my fault to forgot to lock it, but a quick call it will helpful
Dj and Nicole were super nice, they helped me with my storage needs and unit!
DJ was so helpful with the process of getting the right unit for my needs. He was kind and took the time to answer all my questions. Greatly appreciated! Recommend to all!
DJs great always helpful!
Staff member DJ provides excellent customer service, he is an outstanding representative for Public Storage.
Dez was phenomenal with explaining the details of the rental unit and the many options available.
We have been using this place for years. We are extremely happy with our unit and especially with customer service of our location. DJ the property manager is amazing and very helpful when help is needed. I recommend for anyone who needs a storage unit to come here.
DJ, Sandy & Shawn are the best and they are always willing to help.
Thank you for all the help.
The manager at 1000 lake Street Hanover Park DJ is the gentleman's name was very professional to the point on everything that we covered
Excellent experience with DJ he walk me through and show me the storage and give me some good advice. I ended up getting that 10 x 10 so I feel good thank you for your help.
Extremely helpful DJ is the best right in time highly recommend
Thank you so much helping my family truly a blessing
Sandra was a perfect help she was sweet and showed use how to navigate through the app and the storage lot
Nice place to store my stuff!
Shawn was a great help very professional good customer service thank u
Caprice is the best thanks for all the hard work you did for me to get the rental keep up the great work
Caprice was awesome great service love her energy great personality
Thanks for help the caprice
Caprice was quick and friendly great customer service with my rental this morning love the service
Everything was great dj helped me find the right space
I was at your public storage yesterday at night . Security walking around .this is the best addition feels more secure and safe keep it up.
Keep security at night permanent
There is no possible way this company has 5 stars. 4 years ago, I was moving out of state and needed a place to store my things. I signed up for Public Storage and thought I had found a good storage company. Not even a year later they started increasing my rent. I even asked when I started if this was a fixed rate, and I was told that it could change in a few years due to upgrading the facility. Here we are 5 years later, and they are trying to bump my 33 payments to $100. a 196% increase. I came home to see the facility and it still is a complete dump. No cameras, no upgrades, NOTHING. I've tried a few times to call their facility and I've been on hold for 45 minutes every time. Do yourself a favor and don't trust this company. Don't give them a dollar of your money. They are crooks who won't hesitate to take advantage of your business.
DJ He helped me and he is a kind and helpful person. I am very grateful.
DJ was very friendly and extremely accommodating. Property has been there for years. So well kept I thought it was new.
Marvin
Ive used this public storage for roughly 6 months. Its been great! The property is well maintained and the people are wonderful. Lori was who ive worked with most, was very helpful and most importantly kind. I highly recommend this facility!
Dj is always very helpful and informative when I have questions or concerns.
Having your valuables away from you is already nerve-racking but after talking with the staff and seeing the entire facility my mind can be at ease. Deniz was so helpful! Thanks again
DJ followed up with me every step of the way. Helped make our move from 1 unit to another painless . Thank you!
Love the customer service!! We experience a little bit of water in our unit in which I store an Very antique Item and as soon as I notified DJ he right away made arrangements for a different unit and insured I felt my antique piece was safe by following up with me to make sure everything is well with the new unit! And this why this has been the only storage unit I come to Thank you DJ, blessing !!
Staff was super friendly and helpful...... facility is extremely clean, Dj is super helpful throughout these 2 years. Now that I’ve moved out to Gurnee I just had to move everything from storage, but if anyone is looking to rent a space talk to Dj and he will go above and beyond for you. Thanks Dj for everything.
Ms.Lori Egen
Mr. D.J
Ms.Tamyia
Great Job
Friendly
Professional
Thanks love them all🙏❤️
This location is the best fast service Im very happy thank you dj
I went in today with questions about an unit i spoke with Tamyia she was very helpful and nice.
Every time I have had to visit this facility it has been raddled with difficulties. There was one instance where the lock broke to my storage unit and we had to get help from management, but they were no where to be found. I have written to/called Public Storage HQ describing my experience and received EVEN LESS help!