Public Storage Self-Storage Units at 830 Steel St, Elgin, IL
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6
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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4'x4'Online only price$ 31/moSmall 4'x4'- Climate Controlled
- Upstairs/elevator
$ 31/mo $41Best Price LabelHurry! -
5'x5'Online only price$ 31/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 31/mo $41Best Price LabelHurry! -
5'x9'Online only price$ 47/moSmall 5'x9'- Climate Controlled
- Upstairs/elevator
$ 47/mo $62Best Price Label1 unit left! -
5'x10'Online only price$ 50/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 50/mo $66Best Price Label -
10'x20'Online only price$ 74/moParking 10'x20'- Uncovered parking
$ 74/mo $99Best Price Label1 unit left! -
10'x10'Online only price$ 85/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 85/mo $113Best Price Label1 unit left! -
10'x15'Online only price$ 113/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 113/mo $151Best Price LabelHurry!
Nearby Self-Storage Locations
Self Storage Near
665 Big Timber Road
Elgin
IL
60123
Self Storage Near
1300 East Chicago Street
Elgin
IL
60120
Self Storage Near
243 North Western Ave
Carpentersville
IL
60110
Self Storage Near
1550 Old Church Road
Streamwood
IL
60107
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Elgin Storage Units Along State Street
It's easy to find the perfect self storage unit for any occasion at this Public Storage in Elgin.
Conveniently located on the east side of State Street just south of Big Timber Road and roughly a mile from Interstate 90, this facility offers indoor storage units, outdoor storage units and climate controlled storage units in all different sizes. There are also rental parking spaces for vehicle storage.
A 5x5 storage unit is a great place to keep recreational gear, including baseball equipment for all of those Little League games at Wing Park.
Just west of the banks of the Fox River, a 10x10 storage unit is great for businesses along State Route 31 to keep extra office supplies, equipment or inventory nearby.
Families on the north side of town, as well as near Almora or Kimball Middle School, can take advantage of a 10x20 storage unit to empty out all of those boxes from the garage, basement, spare bedroom or home office, with plenty of room to spare.
The rental office, open 7 days a week, also sells packing supplies for customers who may also need moving boxes, bubble wrap and other assorted items. The property manager also lives on site at this location.
Often called "The City in the Suburbs," Elgin is a wonderful blend of small-town charm and big city amenities. It's easy to see what makes Elgin such a unique place to call home, and Public Storage is delighted to be a part of the Elgin community.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 404)
Paula was amazingly helpful through the process of getting my storage unit !
Okay seriously when they say “service with a smile” they started that phrase over people like Paula! 100% a people person, and she really cares about the job she’s doing! Organized, smart, and charismatic all in one is hard to find! Great job Paula, and Public Storage team
Paula helped me today & she was such a blessing!! I’ve been to other storage places and the staff just did not care. Paula needs to be protected at all costs. Literally the best.
Paula was super helpful!
Store it up till spring 🌱
Paula was very helpful. She took us all around showing various units and found us the best one. So happy to rent here. Thank you Paula.
Stopped in at the Steele Street location in Elgin where Paula helped me find the best price and a unit near my location. Thank you Paula.
I've had a unit here for I think going on 4 years and previously posted a review criticizing their higher up district manager who I think wants people to have a family type feel but I just don't think his actions reflect that. However, the manager at this location completely saves the day. Paula is a completely genuine person who is always warm and inviting when communicating with her and seems to have a good rapport with other customers I've seen her talk to. I hope they realize what an asset they have with her as a manager at this location👍
Stored the contents of my entire house here while we relocated from IL to FL, a total of 8 months. Upon picking up our things, everything was covered in mold, and some electronics are broken due to high heat. So this place claims to be climate controlled, but it is far from it. Would not recommend that you store anything here that you don't want to throw away. We've now spent hundreds trying to mend the damage and Public Storage couldn't care less.
I have been a customer for two years. Paula has always been helpful, especially recently when I changed storage units.
Paula, thanks so much for your help, you guys are the best. See you in Mexico will take a few language classes hah
As being a 20 year customer and have rented. 10,20,s for my sports cars , I’ve been at the Elgin location since March past winter , Paula and Deniz have very accommodating as I visit to take my sports car out Paula was and is very accommodating very friendly and has always addressed any concerns I have had . I feel my car is in a very safe location , and the security is adequate .
Paula is the sweetest lady! So helpful every time I come to the storage. Her and Alyizah have the best attitudes! Thank you Paula and Alyizah for being kind and very helpful.
Omg ! Caprice was super friendly outstanding job with customer service and multi tasking with everyone
Great job Caprice Keep it up
Amanda and Paula were so helpful and we're able to help all 5 of the customers like nothing! Very professional and helpful in every way
Paula is always friendly and helpful. I pay my storage bill at this location ,I’m also in customer service so I know when I see someone who genuinely cares for their customers like she does. I’ve seen her go the extra mile more then once. Appreciate this young long lady so much
Paula and Irene are an awesome team. They really helped save me some money at a time that I needed. Thanks again ladies. 10 stars if I could.
Paula and Irene were the best
Paula is awsome sauce !!!!
Irene and Paula were the best and so effeciant. I would recommend them to everyone.
Irene as always was very kind and always take care of her customers.
Paula, Lori, Dez have been a great help with everything from navigating me though the store and also making my team and I feel welcomed since the second we opened the door. Grade A people. Not everyday you get a staff that is as awesome as them. Highly recommend this location.
Piper and Lori were awesome! Loved the service and the property
Absolutely despicable company. Stay Away!! I was guaranteed a rate for 12 months and 5 months in I got a notice saying my rate was going up 63% and they refused to lower it. Don’t be fooled by them.
Was the smoothest & the easiest rent experiment. Paula is the best. She helped me even to select the best plan.
Paula is so great at doing her business. I love the way she works!!!!! Ten stars if I could.
Stop at a public storage while out of town to pay a bill. Paula & Piper was extremely helpful and so polite and had a smile's that light's up the room . Paula & Piper made me feel very welcome.
Paula and Amanda are awesome with efficiency and organizational flair. Paula streamlined the move for me. Amanda’s detailed info concerning my move in we’re spectacular. Who knew moving could be a picnic
Smooth in-person experience, I was able to review the space, Piper walked me through all of the details and got me all set to move my stuff. Piper was very friendly and informative, and answered all my questions as I was signing up!
Caprice, was so helpful and informative about the business. She's a wonderful employee as well as a person. Thank you Ms. Caprice
Paula Is the best! She is always so friendly! And kind If you ever visit this location make sure to ask for Paula
Paula is very tentative and very helpful. Excellent customer service.
Very friendly thank you paula
Paula is very helpful. For me Debra McKinley
Paula muy buena persona y muy amable
Paula is always friendly,knowlageable and helpful. The property is clean. .
I had a fantastic experience at this location, specifically because of Paula! She was so kind, and helpful during a very rushed, large move into one of the units. Could not have asked for anyone more helpful. Thank you Paula!
Paula was great at helping us move everything in and dealing with the elevator. 10/10 service.
Lori was off great help I appreciate i appreciate her
Wonderful people and very clean place, Thanks Paula and Amanda!
Paula and Sandra gave me excellent service.
Paula was able to help us secure a storage unit very quickly with pricing options that fit my need. Will be back again! Thanks Paula
Paula is always ready to help. Very nice and friendly.
Went to sign up online. Received call from Property Manager (Paula) and she helped me through the whole e rental process. Told me all about remote access with phone. SO VERY HELPFUL!
Paula is the best Associate for Public Storage. She was and is out going and cares for what she does as well as the clients. Our interaction was great and thorough. Thanks Paula !!
UPDATE: After being a faithful customer for 2 years+, the greedy management wanted to impose a single year's increase of $80/month!! Needless to say, I moved out. PREVIOUSLY: Exactly what we needed. Paula was more than helpful and friendly; she made it a pleasure to get the right unit at the right price!
Paula help me a lot
Paula She’s very helpful with questions really appreciate it
Paula is just Wonderful
Paula was wonderful, she went above and beyond to accommodate my rental space. She took her time and her kindness is amazing.
Paula was super helpful and sweet! Been storing my stuff here for a while now and never had any issues
Paula the best property manager on Public Storage unit we ever met!!!! She provides best customer service, she solves problems very easy and with the smile on her face!!! Today we gained our NEW FRIEND!!!!))) By simply talking to her you feel like she is part of your family! It’s better to drive extra miles, but get unit in the facility she is manager. You always will have the best service! Always ask ONLY for Paula!!!)
Very cordial. Helped with my needs & saved some money. Thank you Paula
Paula was my Asistance in this place. She is detail oriented and presented highly communication skills. She is talented and kind. She is great. I recommend coming to this place. You will be pleased.
Fabulous last minute assistance from Paula to get a storage unit and provided no contact transaction. Provided a terrific solid lock too saving me time in picking one up to get my job down. Paula walked me through all of the details seamlessly. Thanks so much. I’ll call again when I need storage.
People that work there very nice and helpful
Mrs. Paula is AMAZINGGGGGG!! She has an awesome personality, she’s been great over the phone and to help me in person is indescribable. We talked about family, kids, work and everything else in between….if you’re looking for a storage place I DEFINITELY RECOMMEND THIS LOCATION AND ASK FOR PAULA!! ❤️ my new Bestfriend ❤️
Paula was great she helped me out and was very kind and very helpful.
Paula ( the manager) went above amd beyond to help me out! She was great and had an amazing attitude and made me feel at home! Thanks Paula for your help!
Lori was a great help and she was awesome
Paula good. She helped me out with what ever we need. She’s very accommodating.
Paula is great, awesome. When I came here she was so helpful. I recommend this place and ask for Paula.
Sherise was excellent
Sherise was excellent great customer service
Thank you Lori for helping us so much!!! ⭐️ ⭐️⭐️⭐️⭐️
Thank you Lydia for helping set up my auto pay and public storage app.
Accidentally left a valuable framed jersey outside of my rental space. Lori got a hold of me and told me. She was able to place it behind the counter until I arrived. Thank you!!!!!
Yasenia
Yasenia was great
Lori was a 5 star @ my assistance needed!! Helped me with everything I needed. She is a great person an very helpful!! Thanks Again. LORI.!!
Paula was very helpful
Paula is great ,friendly and very helpful . Highly recommend this location. Just ask for Paula!!!!!!!!
Paula He was a very kind person, he helped me in every possible way, excellent person, super kind and very helpful.
Paula was great, very informative and I was able to get a great deal. I definitely recommend
This is the second time I came back and it was because of Paula. Great, friendly and informative service.
My experience was good. Paula is extremely helpful. When I need storage, I will most likely be back. Would recommend to others.
Great customer service
Paula is great at the public storage on steel street. She did a wonderful job helping me.
I rented for 4 1/2 yrs and had no issues. I was out of state too and never worried about my storage unit. Paula was always there to help and provided me with guidance on moving out. I would definitely rent there again
I URGENTLY REQUIRED A STORAGE SPACE FOR A FORD E-250 CARGO VAN, AND PAULA, THE PROPERTY MANAGER ARRANGED THE RESERVATIONS FOR THE VEHICLE SPACE EVERY TIME I NEEDED A NEW STORAGE PLACE FOR THIS LARGE E-250 TRUCK.
I have to say that I have had a storage unit here and one of the big reasons is because of Paula in the office. She is just amazing! She truly cares about the customers at this facility, she remembers everyone and genuinely takes care of any questions or concerns and you never feel like a number or just another renter. Thank you so much! I had to single her out because I believe a business is only as good as the people who represent it and she is superior!
Paula goes above and beyond to help. She is kind and always smiling. The facility is clean. I would definitely recommend using this location.
I recently was at this store and had incredible service. Paula was very helpful and knowledgeable. The facility was very clean, the atmosphere was inviting and I will definitely recommend. I recently stopped back in because I needed some more supplies. As always, Paula was very knowledgeable and helpful. She is a pleasure to do business with.
Paula is the best! She is always so friendly and helpful and I really appreciate the times she’s helped me out. If you’re looking for a place to go, I would recommend this location and make sure to ask for Paula!
My parents have a unit and got to meet Paula. Thought I would take the time to give her a shout out for helping my parents.
This location in particular is always ran beautifully. They have great, friendly workers that always help me find what fits best and others I recommend to Public Storage. There is one worker that always helps me alot , her name is Paula. She always helps me and is extremely friendly and great to talk to! Ive recently visited this loaction again where tamyia and paula were both very helpful with finding and moving me to a unit that works best. They were both attentive to my specific needs and were really patient with them as well. I highly recommend coming to this location as you will always get great service and friendly faces. This location is always helpful a d has great smiling faces. It's always a pleasure coming in to pay and having a nice, quick chat
My church was looking for an affordable and spacious storage and we found it here. This place has great customer service thanks to Paula who was very helpful during the process and she always greets you with a smile.
My interaction with Paula was top notch and I feel like I made a new friend!! Paula went above and beyond to accommodate my needs and many inquiries as well as answer my many phone calls!! I typically do not write reviews but had to make this exception. Thanks for making such a dreaded task that much easier. Thanks again!
I was with my dad who owns a construction business and he is very picky, Paula the very sweet front desk lady was able to find the perfect unit for him to store his things!
I have bought packing materials from this location several times now. Paula in the office is always very helpful and pleasant.
Paula is professional and kind. She was informative at the time I came to rent and gave examples on how we should stack up everything to get more in my unit. I knew I liked this place and wanted to rent because When we were walking around all the customers knew her and she knew them by name. Property is clean and so are the restrooms. 10 stars if I could.
I was looking for a place to store my mothers items. I read the reviews for this location and knew this was the place for me.. I came here with my parents and could not have been happier. Paula's just like her reviews said she is. I found her Pleasant, knowledgeable and very willing to answer all of our questions. Paula gave us a class on the best ways to place my moms items to get as much as possible in our unit .The property is clean and well lit. There is an app that we downloaded which allows us to come on the property without getting out of my car. 5 stars for sure! Go there and ask for Paula!
Paula, the manager, is very helpful and knowledgeable. Clean area!
Paula was so helpful and very nice :) I give a 5 star
They never answer their phone or return anybody's phone calls about questions
Best customer service ! Thanks to Taishima very friendly and helpful! Love it, definitely recommend this storage 👍👍
I love paula she had gave me a decent storge everytime i come get one. The office is clean and she gave me a decent prices on the second storge. I am getting teady to update my one unit soon paula is be the one that can pick out the right size for my big unit. Thank you paula to answer my questions
I had the best experience at this facility Paula was very down to earth and very informative
This facility was extremely clean and secure. My top two criteria. The on sight mgr. Paula was an ombudsmen for Public Storage, in that she was super friendly and soooo helpful. Would absolutely use in the future if the need arose. Ed & Luanne King
By far the best storage facility around! Paula did such an amazing job helping me figure out which unit was a good fit . Nice job 👍
Walked right in and Paula took good care of me. Very polite and efficient.
Paula the Manager is just awesome. I will definitely come back and do business again.
I meet a lovely lady who has a great smile and excellent attention to the customers very friendly she explains everything I need to know about it. I do have 3 units. The service and location are great her name is Paula. She’s the best
Excelent service, recommended, 5 starts for sure
Paula and her team (shout out to Sara) are awesome! I have rented off and on for years strictly because of them! I could have rented closer to home but chose this facility. They are knowledgeable, kind and appreciate the customer! I'll miss them but not Public Storage and their constant rate increases. 5 stars is strictly for Paula and crew.
I’ve been renting at this location for about 6 months now, Paula the manager is more then knowledgeable. She is super helpful and answers any questions I have about my unit. So if you’re in the process of looking to rent a storage unit, Steel St is the place to go. The facility is clean and cameras are visible, I know my items are safe here. Thank you Paula!! If could give her 10’s⭐️Star’s I would !! P.S. The Public Storage app is a must
Thank you to Paula, for her help, very friendly and suggest the app so now I can open the gate with out typing the code!
Paula was a great help very pleasant
Miss Paula was very helpful with her customer service. She explained the remote Access app. which is very beneficial.
Paula was wonderful while assisting us obtain a unit and recommend the their new app!!
The customer service was great. Paula was wonderful to work with.
Paula is awesome! Best customer service experience! Our 3rd year here, we're fans.
Paula was professional and did great job helping me rent a unit
I have to convey that this facility has the best prices and the best service available. Paula is the manager I have interacted with the most, and one couldn't ask for a more kind or helpful on site representative. You can't go wrong with this place.
Paula is very nice and polite women very helpful made my day!!!
My experience here was wonderful. Paula was very helpful.
I just want to say ‘thank you’ to Paula for her courteous and professional attitude these last couple of years l been a customer of Public Storage. I’m a full time RV’er with storage units elsewhere around the country, for clothing and other items, as I drive Coast to Coast. Paula’s smiling face and helpful attitude is something I wish all those looking for storage place could experience by speaking to her at your Steel St. location in Elgin. Thanks Paula.
Paula is the best, she made my day. Looking forward go doing more business with public storage.
Was storing my non essentials at public storage on 31 in elgin and I have to say it was great. Everything was simple and pain free. Paula was great helping me and informing about any changes. Great to talk too as well. Although I had to move my storage to another location Paula was greatfull for staying with them for so long. If there was another PS near where I was moving I would store with them again. Thank you Paula!
Paula was super helpful in arrangements for a cross country move.
Paula was great and friendly
Awesome job ladies amazing Jesse &Puala
Puala was such a good help. Very good service. If you ever come to this location ask for Paula and she'll give you great customer service.
Paula was very kind, helpful, informative and funny. Great service at this property.
Lori did a great job helping us get everything sorted out to rent our storage space!
Paula where have you been? So glad your back. Best manager EVER!
Had a great experience with Paula. She was very informative and helpful. It was the first time ever renting out a storage unit and she gave me great advice that I will use!! Highly recommend seeing her.
I absolutely loved my experience. Taishima was super helpful & a joy to talk to. I would recommend anyone to use this facility.
Paula was amazing. Super nice and helpful! Helped me figure some stuff out and was a great person! Highly recommend!
Yasenia very nice and great prices... i recommend
This review is for Taishima, this young lady went beyond to help me with an unit. She was professional, helpful, and patient with me throughout the process thank you Taishima for your service!!!
Extremely nice and helpful. Thank you Taishima
I came there to upgrade my unit and I got it bigger and better rate! Thanks to Jesse! She was very helpful and genuinely cares for the clients! It’s always a pleasure dealing with this team at this location!
Very very helpful very nice would recommend to everyone
Sara was extremely helpful in guiding me through the process. She was very professional, friendly and happy to help. I had a GREAT experience working with her, she's definitely worth more than 5 stars! 100% EXCELLENT JOB TO YOU SARA! THANK YOU SO VERY MUCH FOR MAKING THIS VERY DIFFICULT TIME IN MY LIFE SOOOO MUCH EASIER, STELLAR JOB! DON'T LET HER GO!! Thank you so very much again Sara!! Cathy Casado
I was easy
AWESOME service from Anthony, and the best rates around that I’ve seen. I definitely recommend!
Great people. The only problem I have here, is they need a camera in the elevator to catch whoever keeps urinating in there. I am now the proud owner of a new pair of New Balance shoes that smell like pee.
I visited the facility and Sara was very helpful and professional. She answered all my questions and gave me tons of options. I will definitely be back after my partner and I figure out what size unit we need!
Just had the most incredible experience in dealing with Sara. She was super helpful and made the whole experience delightful, as it should be.
Sara and especially Philip were very helpful. Renting a unit was simple, and the complex is very clean and secure. Highly recommended!
Friendly staff! Great customer service by Sara! She answered all my questions. Unit was clean. I was looking for the least expensive unit I could find due to my moving situation. Renting the unit was a breeze. All units seemed to be in great condition with clean hallways.
Originally checked out their facility across the street but the storage unit that we checked out didn't seem secure and could easily be broken into. We were advise to check out the units at this facility instead. We were greeted by Sara who was very helpful with all the questions that i had at the time. We checked out the unit and my overall impression of this facility was very clean. Sara is very knowledgeable and provided answers to all my questions. I initially reserved the unit online and the following morning Sara called to follow up. She's was absolutely amazing and made my experience memorable. Thanks you Sara!
Sara was a great help with my storage decisions. She was very polite as well as professional. Place was very clean and welcoming. Thank you for a pleasant visit to the location 23058 830 steel st elgin ILL
We just rented a storage unit here. Sara was very helpful and professional! I appreciated to respect for Covid also through their precautions. It looks like a nice, well kept and safe storage facility. Excellent.
We had a great experience! Sarah was a great help. She swiftly navigated us through the maze of storage units to one that was well suited for our needs. She was fast with the keys are even had anti-dampness inventions available for us to buy. We never thought to protect our belongings in that way but thank goodness Sarah had our backs! Overall I'd give this establishment a 10/10.
I had a severe case of indecisiveness, coupled with misunderstanding... The team at Steel St public storage was phenomenal!! Philip was my tour guide and was extremely helpful in explaining the site and pricing.. Sara was understanding and patient when I explained my situation.. Paula, the location manager, listened to EVERYTHING I shared and went above and beyond to resolve my issue with professionalism and empathy. I highly recommend these individuals for their exceptional customer service by surpassing expectations to meet the customer needs in a thoughtful and kind manner. Thanks for your help team steel st!!
Phillip was great ! Waited until we got there & helped us with everything
Paula was great she helped us out a lot and at a great price! Anyone looking for storage space in Elgin area go here you wont regret it. Elevator, climate controlled storage, you name it. Very convenient and easy.
Keypad at entrance is set back too far. Hard to enter code needed for entry. Elevator floor is filthy; looks like it hasn't been mopped in years.
Paula was very helpful in getting everything set up for my rental!
I was enticed by the ad that stated the first month was free and after looking for a small unit found one for $37 per month which was within my budget. When I reserved it I found out there was a $25 registration fee which negated the first month free idea. They did a hard sell for insurance & purchase on an overpriced lock. I managed to decline both offers after much distress. When weather was windy or cold they would lock the main access door to the storage units greatly limiting access. Within 6 months they raised the rate to $49. This was a significant increase & outside my budget. Of course this occurred just before the Thanksgiving & Christmas holidays making it a challenge to make arrangements to remove my items. I’ve rented storage units before but will never rent again from Public storage.
Lulu is the girl to see when you come here.
Paula was extreamly helpful and very polite. Need I say more.
Paula and Lulu are AWESOME. Their always helpful, friendly and ready to take care of all your needs. Great place to rent. Highly recommended.
Jasmine is the best!!! Helped me out super fast right before closing, super nice and helpful!!!
Jasmine and Paula were so helpful. Great experience!!
Paula is awesome very nice and friendly and location is clean and spacious. Great customer service and clean environment!
It was a get place to store my.......
I’ve had my space for over a year and Paula has been so helpful. As I travel a lot and cannot always get my packages on the day it is delivered, she makes sure to keep them safe until I can get them. She’s absolutely awesome and kind!
The Employee Paula is a amazing person, she was very sweet and friendly,
We are so thankful ,Paula gave us the help we needed for our needs .Her custumer service is great, she also helped us file the water intrusion paperwork we had in our unit and moved us to another one.keep the excellent custumer service employees
Great experience moving in. Paula was extremely helpful with everything from setting up, moving in, any questions I had. Would highly recommend this location.
paula is very friendly and helfull helped us with everything
Paula was really helpful and helped us with all of our questions. She showed us what we were looking for. We definitely recommend people to come here and ask for Paula!!!
Paula has the best customer service
The office did not open on time it was a hole half hour late on a Saturday!!! but lady Kari she was nice. ...
Paula was great and super easy to work with
Best public storage around! Paula is incredibly helpful and knowledgeable. Always clean and taken care of.
Paula was friendly and helpful while setting up my storage account.
Paula was great with wonderful customer service
Easy to find. Paula was so helpful in answering all my questions!
Paula is an excellent property manager, a pleasure to do business with! This property is always very clean & well maintained.
Paula was so helpful and super kind! She helped me get set up with a unit super fast. Very informative and super through in her explanations! Wonderful experience!
Paula always goes above and beyond to provide great service!
Paula is the best friendly and helpful. Really goes the extra mile. Thanks!
Brynn was super helpful, and professional. Great service
Nice facility, great service! Paula was very helpful.
Mrs Paula is Attentive, Efficient, Very Friendly, And Never Frustrated. Thank You For Such A Wonderful Employee!
Paula was extremely helpful great service
We are the Ellisons and we would love to say that Paula made our storage move in so easy and smooth very accurate helpful and informative. Thank you Public storage for your service and the awesome employees like Paula❤️
First time renting a storage unit, and Taishima was really helpful, nice, and overall great service.
Paula was a complete doll very helpful with our packing needs
Paula was very helpful. she made sure that we were getting a storage unit that works for us. explained everything to us and suggested that we put and purchase a moisture control thing in our unit to keep our personal belongings from getting mole and mildew. second time renting from this place.
Very great service at this location! It is clean and well kept. The application and moving process went very smoothly. Paula was very helpful and had no trouble with accommodating to my needs and helped make the process easier and enjoyable.
Security cameras do not hit all angles. There are no lights in the drive up units
Great customer service and very clean. Thank you
I originally chose this location because it was close to my daughter's school. I needed to store my daughter's dorm belongings, but after meeting Paula and she made the application, check in and move in process effortlessly. This is a great choice and thank you so much.
Sterling was awesome! Helped with all my questions. Such an easy process. Great customer service
This place has the best customer service , they will treat you like KING
I just had incredibly great service at this location. The service Paula and Trista gave me was more than I ever expected. I felt like I just got a personalized service which is very hard get nowadays. Thank you for your service!
The staff is very friendly and extreemly fast to help, we had a great experience, deffinately would recomend this place
Great public service friendly and professional
First time meeting the ladies and walked into smiles and laughter, I already knew I was in the right place to store my items. Glad to meet u both Paula and Christina
Great place. Nice and clean. Paula & Christina are very helpful. Was greeted as soon as I walked through the doors with smiles and laughter.
Paula was an amazing property manager facility was clean everything was handled professionally
Sarah was friendly and helpful when I checked out. Paula was great to work with as well.
Love this location, very good customer service will refer this location to all my friends and family. Please ask for Paula , she is a very nice lady.
I love this location! The ladies working there are so sweet and know their business. Thank you Paula and Kelly for your help today!!!
Paula was very helpful and nice. Definitely would recommend this location.
Paula was very helpful and nice she made sure everything was ready for me upon my phone call
Nice place to keep your stuff but it is pricey
Paula and Kelly are the best. No questions asked. They were both so helpful. Made getting a storage unit stress free, fast and easy. Thank u both.
I waited like 15 minutes for someone to show up, it was past the time the sign said it would be open.finally when the girl showed up she opened the door and just walked in ,I was right behing her she pretty much let the door close right in front of my face .I thought that was rude because she could've held the door for me to come in since I was a waiting customer. I ended up not getting a storage.👎
Excellent staff. Helped me find the exact unit i needed Paula and Kelly thank you
Kelly and paula were very helpful and informative
Paula and Kelly are extreamly helpful I came into discus my acoumt and they went out of their way to answer all my questions. They are always smiling, very friendly and accommodating. Facility is well lit and clean. I highly recommend this location.
ZERO STARS! The elevator to the second floor has been down for over 2 weeks with no time frame for the elevator to be fixed. Earlier this year (2018) the facility had reduced hours because the gate was also broken. Spoke to Dan (Would not give last name) and his solution to the broken elevator was to use the stairs. He gave me his regional managers name and number (Alberto Saldana - funny he would let me know Alberto's last name). Called and left a message. DO NOT RENT HERE!!!
Irene was the most professional and amazing lady.She got us just what we needed.
My wife and I highly recommend this location. We worked with Kelly to get our storage unit rental set up, and she took us through the process efficiently and seamlessly. She was a pleasure to work with. We feel confident in storing our possessions at this Public Storage facility! Thanks, Kelly, for all your help.
This is a great facility. I always felt totally safe there and Paula and Kelly are awesome!
Taishima and Paula provided me and my younger brother with excellent customer service
Kelly and Paula are the best. The facility is always well kept and clean.
Kelly and Pauly were very helpful at this location good humor.
Excellent Storage facility! Paula is extremely helpful.
Having an unexpected move, I was in a hurry to find a storage unit in a short time and was referred to Public Storage in Elgin by my mom. They made her move extremely easy that she highly recommended for me to have my stuff stored here temporarily until I moved into my new place in a few months. Paula went above and beyond to make sure I had the best of the best and was extremely warm and welcoming when I met her. As stressful as a move is, Paula and Public Storage made me felt more as ease knowing my stuff what going to be safe in storage and well protected in a climate controlled facility. The storage unit itself was extremely clean and well kept. Thank you again Paula and Public Storage in Elgin for making this a such a wonderful experience! I’d give 10 stars if it would let me.
Was looking for a easy location to store some furniture till we could relocate it to it's new home. Kelly was super helpful showing me different units. It was an easy choice from there. Thanks. Great staff!
Would highly recommend this facility. Paula is very nice, helpful, and easy to talk to. One time I went in to move a bunch of stuff in and out of the unit, but all of the carts were currently in use. Paula loaned me her own personal cart to help me out, because that's just the kind of person she is. As long as you communicate with the staff, they'll work with you.
Paula helped me the other day and she was great! I came in to upgrade my unit to a bigger one and she made the transaction so smooth. She was knowledgeable and helped me with an great, positive attitude!
Never had a issue with anything n Paula is great !!
Paula is wonderful! Very professional and helpful.
Paula and Kelly were very helpful!
No es muy recomendable
Great customer service. Paula was very helpful and informative. Paula went above and beyond to help me with all my needs, the best customer service ever!!!!
Our storage unit is in Chicago, but we were in Elgin and having difficulty finding anyone from Public Storage that would help us locate the correct information for us to make a payment. Paula took extensive time to help us locate our information, finalize our payments and set up our account for auto pay. All of the previous people we spoke to gave us an attitude and brushed us off, refusing to help us. This was no easy task and Paula took the necessary time to help us. She was patient, kind, and diligent about putting our needs first. She is AMAZING!
Rude
Rented a space today for Kelly. She made everything so eazy! She knows her stuff. Glad we rented a space with her help.
Kelly was very helpful and cheerful!
The customer service greater/receptionist Kelly was awesome at this location! she helped me find the perfect size I needed and thoroughly explained all the details and price options. There is great access to the elevator and doors. Excited to finally get stuff organized! Thank you Kelly!
Paula is an amazing person.
Kelly was very kind and informative. Great customer service
Paula got me a great deal on a large size unit! nice clean facility couldn"t be happier!
Public Storage at that location is very clean Paula's very professional and informative person she'll help you through anything that you need help with very professional very pleasant person satisfaction guaranteed you won't be disappointed
I have been a customer for over four years and came in today with a problem. Paula helped me tremendously with everything and resolved my issue. She is very personable and a pleasure to talk to
Property Manager Paula was so very helpful and friendly. Absolutely wonderful experience!
Kelly was super nice and gave a lot of good info
I like paula she answers my questions everytime i asked. I been with public storge for 10 yrs. Paula keeps the place clean and bathrooms clean every time i come.
Overall experience, 5 stars 🌟! The manager (Paula) is knowledgeable, understanding, helpful and most importantly friendly!
Great service, nice people:) Paula is an awesome worker and very helpful that knows what she's doing.
Paula was awesome with support during the move out. Used storage for 4 years and always found it clean and well kept. Our unit was non-climate controlled. Never has issues with any pests/mold etc. Highly recommend! Important thing to note- the rent change on annual basis and there is not much one can do about it - initial rates may be teaser.
Kelly was very helpful and kind with helping me ...... she's rock's
Paula was very kind even though I went to the wrong location. She helped direct me to the correct location down the street and called ahead so the representative at the other location knew I was coming.
Daniel was very diligent in contacting us about our storage unit not being secured. When I spoke with him at the facility I told him he is the only person to have contacted us about it. Our unit was not properly secured for at least 2 weeks by mistake.
Very bad service ! Kelly was very rude and flustered with everything. She was more concentrated on leaving for the day then to help me with informing me with the proper information on my rental agreement. The worst service I ever had. Safe guard is a lot more helpful and friendly.
I usually come when the office is closed and because of the locked cart system, have learned to haul my own cart. Terribly inconvenient. They recently upgraded their entrance keypad and changed my pin number. My husband went to retrieve some stuff & luckily was there before the office closed, as he had to go in and find out what the new code was. They didn't even bother to notify their clients.
I rented a unit months ago and Paula was the one who helped me get situated, now I down sized and she was such a help to find one, she explained it all made sure everything was signed and expedited as I was running around doing errands to get to work. She is the type of customer service you want in any company!!! Keep her!!!
Paula has been incredibly helpful to me in my transfer today. She went the extra mile on everything and got me the best price. I have been storing my things here for 3 years and today this transfer cut my costs in half! Thanks Paula!
Kelly was very helpful in helping resolve my issues and very supportive. Thanks
Kelly and Kaylee were phenominal!! Very polite, friendly, observant and offered suggestions for us to consider. Made process so easy as well! Great experience!!
Kelly did a great job and was very helpful in getting me the right size space for our needs. Definitely would recommend!
Paula is very helpful, nice and friendly. Customer service was great.
I had to move out even before I completely moved in - because I didn't like their system for cart use. They have three carts that are chained and locked. To get the key, you enter the office and present your driver's license. When you are done, you return the key to the office and get your license back. There is only one person working the office and that person takes a half hour meal break, shows units to new clients, helps people outside the office, etc. The first time I needed a cart, I waited 10 minutes for a key. The second time there was a 25 minute wait. That's when I knew this was not going to work for me. I moved to a new storage place and have not had this problem, as they do not lock up their carts. If you bring your own hand cart, you can alleviate this problem but if you can't, prepare yourself for a likely wait.
Leslie when above an beyond to help get the best deal, an he knew exactly what he was doing. He got me in an out real fast thank you.
great price very clean service was amazing kelly u rock
Kelly and Lauren Jo were very helpful and nice, and I recommend this location.
Clean property! Paula is always cheerful when I stop in and always helps my mom when ever she sees her. Paula and Kaylee are great together. Great customer service.
Thank You Paula & Kaylee for GREAT service. You guy's really give a new meaning to outstanding customer satisfaction!!!!
Great! place friendly customer service I would recommend it.
Paula was very welcoming, nice, and helpful. I was able to get the space I needed for an amazing price and laughed the whole time... Best customer service I have had in a long time...
Paula is aweseome with amazing customer service. She kept her eye open to help us find our storage unit.
Debbie and Angela service was great!
Angela and Leslee were awesome. VERY helpful and professional. Great rates and easy access to the unit. Thank you Public Storage.
Paula was excellent. She was very professional and helpful. Great customer service! She was able to multi task! I have had the pleasure to deal with Leslie yesterday. What a Wonderful Happy Greetings when I walked into the office! I wish every place I went to welcomed their customers like Leslie did! He's a keeper for an employee!
Debbie and Angela give such wonderful service. They are so knowledgeable and helped to answer all of my questions. They spent time getting me the best unit size for my needs. I really appreciated all the service with a smile. Thank you.
I would highly recommend this facility for storage. It has every thing you need for storage and packaging at discounted rates. Debbie was so helpful to advise on the best packaging solutions for moving.
Leslie and Debbie were very helpful when he came to my selection. They asked me all the right questions for me to decide what size to go with. Very friendly attitude and they carried themselves very well.
Debbie and angela had great service
Great facility Debbie and Angela are amazing! Very nice and helpful! Definitely will recommend this place
Debbie and Angela are very pleasant to work with. They made this experience quick and simple. Facility is clean and well lit. In addition, they provide a wide variety of packaging supplies for use in any situation. I would highly recommend service at this facility to might all your storage needs.
Leslee was really helpful and knowledgeable.
Hector the gentleman at the counter was very courtious explained all aspects of the rental and made ig very comfortable.
Angela and paula best people kind and curtious always very helpfull
Amazing customer service from Angela, the sign up process was quick and painless and She was extremely helpful with all of my questions and needs for the move in process! 10/10 would use again!
Wonderful service. A nice lady very professional and caring and this you don't find at most places. I was going to go with another storage service but Angela took care of me and I was amazed at what she did for me. Thanks Ed
Angela and Paula r wonderful employee for your company
Angela and Debbie grate customer service recommend this location .
Angela and Debbie were awesome! Great help
Angela and Paula's customer service is great! We recommend this clean property to store your belongings. We won't go anywhere else! Thank ladies for your help.
Angela N Debbie were so much help N friendly they welcome me with a big smile
Great service from Angela and Paula always friendly and happy
Angela and Paula are wonderful. I was inquiring about parking and they helped me find one at another location. Great customer service and would recommend their property
Angela is verry friendly ,and thorough, great job.
Renting a unit at Public Storage in Elgin was a breeze. I filled out the reservation online and then met Angela at the office 30 minutes later. I completed the lease process in 15 minutes and was out the door and ready to move in. Could't have been easier or a nicer experience.
It has been a pleasure to work with Angela and Paula.
Excellent service definitely would go there!! Good job Paula and Angela
I want to thank the ladies, Angela and Paula, for their wonderful customer service and efficiency during the rental process and having to move my belongings into storage. I will definitely recommend this public storage to anyone in need!
I rented a storage here today and Paula was so helpful in getting things done. She was detail oriented and knew each and everything and tried her best to do things as quick as possible. Great Job Paula!!
Angela, Paula and Laura Jo are great! Their friendly and professional. The service here is 5 star. This facility is always clean and well lit so happy I chose this location . Big Timber's Laura Jo is the only other place I would ever go..
Angela and Puala are the best, always helpful and friendly!
Angela was great she walked me through the whole process. This place has excellent customer service and great prices!
The workers of Angela and Paula, helped my mother get a storage it was clean and acceptable, me and my mother are very grateful for there help.
Angela and Paula are personal, friendly and oh so very helpful. The units are well kept and clean. Any questions that I have had, have been answered to my satisfaction. Thank you Angela and Paula.
Angela and Paula this and nice persons and thanks.
Paula is such a lovely individual and made renting a storage unit quick, painless and effective.
Paula was very informative and all around great customer service! Clean n secure facility! Loved the experience! Thanks P.S
Angela and Paula were very helpful they answered all my questions and reassured any doubts I may have had. I've never used a storeage company before but after seeing the facility and how clean everything is I will recommend and be back. Angela and Paula 5 stars....
I have had the most amazing experience at this facility. I dealt with Angela and Paula they were very pleasant and very professional. Each time I had an issue, they were most accommodating. Whether I needed them to stay a few minutes after closing or if it was something else I was dealing. They are great people.
Having to get a storage unit for items that were not taken in my move, which is stressful in itself, can be a process. How do you know where to go? What kind of unit do I need? How do I know which size I need? So many stressful questions that I did not have answers to before showing up at Public Storage. This location was not only prime location for me and my fiancé, but it was so clean and big, and very easy to access. Not only within the building but from where we were coming from and where we go on a regular basis. When we got there, Angela was beyond helpful. Explained everything perfectly which helped me feel better about this process but she was very social with us. Definitely joked around with us making us feel comfortable and gave us a very helpful tour. Especially when you walk in the door and you can't remember which way you need to go to get to your unit. I would most definitely recommend this location and Angela as the assist for finding the right storage unit for anyone. Thank you for all of your help in this process Angela!!!
Went in this afternoon and was help by Paula, wonderful lady! Very helpful answering any and all of our questions, no hassle or rushing us. She knew I had clients at starting at 2:30 and got us in and out, but made sure we had our questions answered, showed us our space, everything was clean and she also went over all concerns we had. Happy we chose this spot and are dealing with wonderful and fun people!
We used this location for our seasonal business. Not only did Angela and Paula make our use of this facility easy, but they went out of their way to help us with another Public Storage facility that wasn't as easy to work with. Highly recommended! Thanks so much! HR Imaging
My grandmother needed storage without any notice so we came to this location because it was so close to her home. Paula at the front desk made a very stressful situation go as smooth as possible. Its nice to see a company as big as public storage have someone with such great customer service skills working for them. I will be recommending anyone that needs storage to go see Paula. Thanks Paula for all your help.
When I walked into public storage I saw 2 big smiles welcoming me in. I've never been to such a great facility. Paula and Angela helped me right away when they realized I came to the wrong facility. I came to meet up with a cousin of mine but I was actually happy with what I came to! I continued to ask questions about public storage and renting a unit (because I realized how neat and clean the place was) and they gave me all of the answers I needed. I'm actually thinking about coming back and renting from you guys. Thank you a great experience!
Angela and Paula work great together. When we walked into the office they were very friendly and cheerful. We're moving and have never stored before so we had alot of questions, they had all the answers.... great job ladies.
The facility was neat and clean. Angela and Paula were very helpful and friendly. It was an easy and pleasant check in.
Great service and costumer support. Easy access and boxes on hand for storage.
Very clean,great customers service speacialy by the manager Angela for cheap price.
Very clean. Paula was extremely helpful with discussions on what size, location, etc. of unit. She also recommended certain boxes - I bought 5 picture boxes - perfect, and I wouldn't have known about them if she hadn't had them on display and discussed with me. Went out of her way to show me units. My "stuff" fit perfectly in 10x10.
From the initial phone inquiry where a bright business savvy rep suggested the wonderful Memorial Day Sale (which I did for a great deal!) to the friendly, helpful and engaging staff A+ experience. Everyone I interacted with knew their stuff and were able to expertly communicate my options and their available solutions. Paula & Angela were tops. Katrina was a star! I was in a jam with truck and trailer and she expedited my solution wonderfully. I keep my best stuff right there with these professionals and that says it all I think. Keep up the great work! Stefan Levy President Management Seach
Stephanie was a pleasure meeting while going in to pay my bill. Her customer service was fantastic!
great costumer service. Paula was very informative, friendly and enthusiastic. represented this company very well. I'm glad I chose this place for business.
Great customer service from Paula always
Very pleasant experience. Clean facilities.
Wonderful service. Very clean. Angela & Paula are a great team. Keep up the good work ladies.
Angela works hard to help me
Angela is very pleasant to deal with.
Angela was very informative she was able to answer all my questions with a smile. Even though my wife being a bit much. Thank you and hope to store my belongings with you when the time comes.
So much to say!! I have never written a review but this time I just had to! Well let me start off by saying Paula and Angela are PHENOMENAL. She they were very helpful, friendly, understanding and thoughtful the whole time i was there. They both gave me a tour of the different spaces that met my needs, and gave various tips on storing a vehicle. They actually cared for my things and did not treat me like just another customer storing away his things. I felt very appreciated. At the end of the day, it was because of them that this place got my business. People like Paula and Angela who put that much care and effort in their job should be appreciated and acknowledged.
Angela & Paula were amazing!!! They went through all the details clearly with a friendly attitude and answered all of my questions quickly and thoroughly!!! I couldnt have asked for a better experience! They were AWESOME!!!!
I love the way I was received, in the most awesome and respectful and understanding way.., the manager 'ANGELA' is by far one of the best I've ever had.!!. I did not have any trouble with anything and helped me out choose the right unit I was looking for at the price I was expecting. I already recommended plenty of people... I definitely giving this place a 2 BIG THUMBS UP DO TO HER!!!!! (ANGELA)
it was a fun and enjoyable experience. i was a little shy about helping my brother leaving his stuff there BUT angela explained everything for me and my brother so are first time with a storage place wasn't scary or nervous
Greg is such a nice and helpful man. I absolutely love him. such a good worker
I had a great customer service and assistance my last visit to this establishment!! Ms. Paula made my experience fun, easy, and fast!!!
I had a wonderful experience. Angela, the property manager, was so friendly. she gave me a guided tour of the properly and not only was she informative, she was a great person to conversate with.
ok.angel
Angela rock i think
Angela is great. she is very nice and very friendly. costumer service is great. overall she is awesome on what she do! :)
Angela is the best, and she is very helpful and very friendly, she kept the place very clean and neat. I will recommend this place to all my friends.
Excellent customer service and the it's a clean facility
Angela was very nice and respectful and i love when there's a problem she calls right away and lets me know what has happened and i love how clean eveything is and the hospitality is wonderful i love doing business with public storage and plane on staying with public storage
My experience was very good. The young lady at the desk, Samantha, was so kind and informative. She was extremely personable; a real asset to this company. The place seemed clean and well kept.
Samantha was great at checking me in.She show me how to access my unit.Great customer service!
Samantha is a joy to work with: I have so many positive things to remark about her and my hassle-free experience with this PS location, I must contain it to the relevant ones for this review. The rental transaction was flawless and efficient, with Samantha taking me through the lease paperwork, insurance details, and daily operations with ease and accuracy. She spent time ensuring the unit I had reserved would be the right size for the items I would be storing, and was very helpful in reminding me of things I may forget over time (how the lights turn on, how to navigate the hallways, etc). She smiled the moment I met her, and maintained it throughout the transaction. I'm glad I selected this location to temporarily store my things as I await the vacancy of my rental property! Thanks, Samantha!
Excellent place! Clean, good price and amazing service. I will recommend it!
Just a shout out to the folks at PS and especially Samantha for making my move super easy...Samantha is very knowledgeable and always positive and has a big smile when I stop in...wish everyone took as much pride in doing a great job as she does !! Thanks again, -Eric Maines
I've been a customer for over 4 yrs. Samantha does a great job. Very professional, knowledgeable, informative and friendly. The site and bathrooms are always clean. Thank you!
We were storing stuff for our church. Samantha was very helpful, cheerful, and showed us everything we needed to make our moving-day easy and convenient. I would recommend this site to any friends. Clean, easy access, helpful dollies, etc.
Samantha was very helpful!!!
Samantha did great job
Excellent samathia was amazing helpful
Nice place to keep my furnitures safe.. no complaints at all.. Samantha the receptionist very friendly and nice all the time..
Wonderful!! Samantha did a wonderful job taking care of me !! :)
Loved samantha ...great customer service
Samantha was a great help and a wonderful customer service
Customer service is great at this location. It's very nice and clean
I really like the personal touch and the welcoming environment. Although, I never had to stored lots of stuff, I sure did not know that it was going to be so easy to do it especially with the personal touch that everyone had in the services area, thanks to the location of the I-90 and the main entrance to the street every thing is available and also clean, thanks
Samantha is excellent. Always very helpful
Excellent
Easy to lease space. Friendly staff!
Angela and Samantha are the best in the business. They are always friendly and know what they are doing, making the whole process as quick and easy as possible...good clean facility. Low traffic location. Thanks again ladies!
Great service from Samantha. She was very helpful.
Smatha was very helpful with all my needs and very friendly
Great service!
Samantha was very friendly, helpful and quick. Thanks Samantha!
Always polite, always prompt service.
Wonderful service! Thank you!
Samantha is wonderful great place to store your items! !
I like the storage place and samantha is very helpful and when I needed a dolly she unlock at least one for me when I needed it.
Samantha is always very helpful and nice.
Very helpful and clean! Thank You!
Samantha listen to your needs complete the deal keep 7. Very clean facility. & a friendly attitude.
Great people working there. Clean and easily accessed.
This is actually my second time using public storage and both times the customer service given by Samantha was great, she makes your visit a very pleasant one.
I went into this facility to buy some boxes and packing material to send dishes to my daughter. The front office was very clean and the products was displayed for easy access. I was immediately greeted with a smile which I do find rare these days. Samantha was very friendly, professional and helpful. I found all the material I needed and was in and out quickly. I would recommend this store for all your packing needs. Thanks, Samantha!
I store my antique convertible here during the winter. The facility is conveniently located just off I-90, very secure with 24-hour security cameras, lighting and perimeter fencing. The units are exceptionally clean and the office new, well-lit, well organized and stocked with just about any item you may need to purchase. The best part of all is the professional staff. Samantha assisted me during my check in and she was well organized, knowledgeable, personable and professional. I highly recommend this facility.
Jason was very helpful when I called to get information. He directed me to the local store where Samantha continued the excellent service. Everything was well explained, all questions answered, and very professional. I would highly recommend Public Storage on Steel Street in Elgin.