Public Storage Self-Storage Units at 5838 N Pulaski Road, Chicago, IL

Gary, is an outstanding manager, even when I was a bit mad, he resolved my issues and made the day! Love this place!!

Where do I begin. This was my first time obtaining a storage unit, with that being said, I went to a couple different locations to weigh out options. Alfonso, by far, was the most empathetic person I have ever met. From covering the basics to walking me through everything, answering every question I had. I felt as if I was communicating with a best friend. So thank you for being there and guiding me. He is what everyone should aspire to be. I will only continue to be a customer at this location solely because of Alfonso and the help that was given at this location. Thank you!!

Even with the rate increases they still work diligently to assist you, I’m comfortable with my storage facilities.

Been here for a bit so far love the crew, they are amazing!!!

Booking our new storage unit was a fast, concise, and non-worrying experience thanks to the assistance of Alfonso. He is knowledgeable about not just his public storage facility, but about the facilities in the area, in general. His expertise, as a property manager, made our booking experience a great experience. Thank you, Sir!

Great facility, staff is very friendly… still happy customer

Gerard provides great service. Really efficient and answered all my questions

I had a great experience with Alfonso! This was my first time renting a storage unit and he made this process so much easier. His customer service was exceptional and he went above and beyond to ensure that I received the best experience. Thank you for all of your kind words and advice!

Alfonso was outstanding! His custuserbixe is the best that I have experienced. I try appreciate him helping me find my unit and ensuring it was exactly what I needed. I will definitely recommend this location to others.

I've had a good experience storing things at this location. The manager is attentive, friendly, and helpful. You could say he's all that and a bag of chips. The location and layout of the facility makes loading and unloading easy. 5/5 for customer service.

Alfonso is a pleasure to work with! Super knowledgeable, efficient, and friendly.

Muy buen servicio, muchas seguridad sin duda volveré a buscar a público storage en un futuro si lo necesito. Y sin duda lo recomendaría.

The gentle man was very helpful.was pleasant to talk too.thx guy.think his name was Alfred ☺️

Thanks for the help Alfonso. Alfonso deserves much more, that person deserves at least to be a district manager

Alfonso has been very pleasant and kind and help out in everything that was needed for us to get the storage space. The processes was very easy and quick thanks to him truly appreciate him.

My gal Laura thank you so much for getting me in all is good! Pulaski unit is perfect!

Amazing customer service Alfonso is the best !!!

Loving all the new upgrades and Alfonso is still the best customer service 👍🏼

We have been here at this location for several years the old gentleman that works here is very kind keeps the place very clean and safe for everyone

Excellent facility manager - made the whole process of moving in and out a breeze.

Thanks Rhonda you were great thanks for helping us upgrade get my unit and auto pay...need people like you with great service...thanks...

Rhonda was great she saw I was moving out and I didn't k ow how to go about it. She was a huge help.

Stellar, customer service Alfonso is great!!!! helped me with everything storage

Great Customer service, Mr Alfanzo is always a great person to see, i recommended a buddy and he told me best experience.

Alfonso the manager was great showing the units and provided a great service.

We’ve been customer for a couple years now. Best customer service hands down! Alfonso at the front desk always make sure to take care of any little problem we have. From old locks to tough sliding doors they get on top of it. Even offer a better unit if things don’t work out. You can’t go wrong with this location.

I was quite pleased with the customer service and up keep of this location. Super professional, Great job!

Units are well kept. Manager is incredibly attentive and helpful with the move in process.

Alfonso was great at assisting me. It is always a pleasure to see him around and will go above and beyond to help customers. Friendly and always professional. Much appreciated!

Alfonso was quick and helpful in getting Me a storage unit. Thank You!

Muy buen servicio muy amable quede muy satisfecho con el servicio gracias

Well knowledge. Great customer service. Remembers everyone by name.

Get service! All my questions were answer. Best of all the manager is very personal and professional. Being greeted upon entrance and acknowledged after departure makes everything feel more safe.

Alfonso is the best manager ever!!!

Great place!!!! Haven’t been in a while - I stupidly broke my key in my lock!!! Love always being able to reach someone!! Way above and beyond!!! Alfonso and Public Storage All The Way!!!!!!! Thank you!

Alfonso was awesom helpwas very helpful and very pleasant. Great attitude and a wonderful personality.

Alfonso was very helpful with the moving in process. It was a nice and smoothe process where I was in and out without any issues. Always good to have great customer service. Thanks Alfonso and keep up the awesome work!

The property manager Alfonso was awesome! We had trouble with our car starting and he jumped in to help. He was so friendly, and made a stressful moving situation no problem at all. Clearly cares about the place and the customers. Thanks Alfonso!

Alfonso is really nice and he is above and beyond. I highly recommend this place!

It was great working with Alfonso at the Pulaski Public Storage facility. He is so knowledgeable and takes his time in finding the perfect solution for your storage needs. It's apparent that his goal is customer satisfaction.

Best customer service ever, polite, courteous, and helpful. Alfonso is always eager to make sure the customers leave with a smile and even willing to to help if needed, public storage i commend you for having these managers ones who care!!

I rented a storage space at this location for 14 months. The location was close, the grounds were always clean and the service provided by Alfonso was second to none. Only knock against the place was that the rent increases (10x20 unit started at 266/month, then 366/month after 6 months, then 450/month after 12 months) were rather aggressive and definitely motivated us to get out sooner.

Alfonso, the manager of this location, is fantastic. Not only is he friendly and personable, but he is always there to help us out with whatever we need when we come by. His customer service and knowledge is outstanding. Thank you for your help Alfonso!

Friendly atmosphere very helpful with basically everything. They're very thorough with what you need to know. They take the time to call you back and let you know they are at your service. To Alice, and the rest of the staff and most of all to Alfonso Thank you for all the help. An excellent and exceptional customer service.

Alfonso is the best I have been dealing with him for years now he always accommodates my storage needs and makes it very easy for me 🙏 thank you Alfonso

Alfonso is a lifesaver! He went above and beyond (and I had many requests) all with a smile. Helped me into the perfect locker close to another one I have, answered all of my questions, was an expert on the PS system and navigating the huge facility. Go to Alfonso for your storage needs!

Alfonso at Public Storage provided exceptional service, guiding me effortlessly through the rental process. His professionalism, knowledge, and friendly demeanor made it a stress-free experience. Highly recommended!

Excelent servicio Alfonso

I’ve been storing my items at this location for over a year, fell on some hard times and Alfonso was always there to help me out and make sure my items were always safe. Great customer service couldn’t ask for any better.

Very friendly and patient. Made my day less stressful.

Great customer service and office is very neat and clean. Alfonso always goes Above and beyond to help me. He even helped me pack my last things in the van while it was raining 🌧. Amazing customer service.

My concerns have been addressed by the property manager and I have been told new carts are ordered. Hopefully, in the near future, carts won't be so hard to find. Thanks for your help and addressing any issues I had.

I have been using this facility for several years for my business. Alphonso and his staff have always been such a great help, providing great service and always having such a great attitude to the customers, Don't plan on leaving this facility anytime soon.

Fantastic customer service from Alyssa and Alfonso who went above and beyond to make sure I was able to get the unit I needed and a great price too. They really went the extra mile to help out.

Service was AMAZING Alfonso was FABULOUS

Best help I could have I would come here and get my storage space

Best customer service highly recommended

Excellent Storage Company, the manager Alfonso is a wonderful and kind professional person who is there to help you out. I've always had a good experience there. It is my number one place to go for storage, and I hope you make it yours!

Simple, convenient, and the people who work there are super nice

Great and secured storage. Nice staff

He is very funny and helpful

They are raising the prices 3 times after you put your stuff in the unit the first time, have to think twice before you rent a unit.

Alfonso was so helpful and very courteous.

Alfonso is the best. He was very very patient with me. He helped me from A to Z, even that I gave him hard time. I challenged him and he came up with a solution. I recommend you ask for him when you need help. Honestly no one can help you better than Mr Alfonso.

Betty helped me pay my bill for6 months very patient great customer service

Betty was extremely helpful and friendly.

Betty was very nice and was very patient, My move in went fast and very smoothly she deserves 10 star, very good location and well secure I recommend this location

Helped us out right away and found us a storage that benefited us to our needs. Good people to work with!

Great place easy to deal with never had any missed information. Always get emails on my storage unit.before its due..also he do call when it's passed the time..great guy.very much appreciate the notice..always so helpful and polite.

So far the best public storage location i have used . Alfonso there is amazing guy , super helpful and nice . Thanks guys for making everything easy over there .

I came in needed help with my gate code and Betty helped me gain access to my gate code very professional very nice lady i recommend this public storage to my friends

Betty was great! She was the best customer service helped us get our first storage unit!

Alfonso was the best always helping people find what they want at public storage I recommend it coming here.

Alfonso was the best customer service he help me a lot love this place I recommend it coming here

This company takes advantage of their customers. We've had a unit for over 4 years, always paid on time, have always dealt with the increases, until now. We received a notice that our rent was going up 30%. When we called to ask for a waiver, we were told sure, you'll definitely get it because of your history with us. They continuously use the term "valued customer", which is clearly a joke. We never heard back, even though we were supposed to receive an email verifying the waiver / decrease back to what we have been paying. The going rate for a unit right next door is way lower than what we pay. When we asked them how this is fair, that new customers are more "valued" than us, we were told that moving next door and starting a new account is an option. Seriously? They're vultures. They never bothered to tell us that the increase would remain, and now we have half a month to move, when we could have had the full month. DO NOT rent from them. Customer service is garbage, and they don't "value" anything about their customers.

The best Worker I’ve ever met at public storage Alfonso aka Gary is crazy friendly, great customer service and clean facility although he will get on if you late with payments!!! LoL he’s a good Person!

Came into location was trying to do eRental it wasn't going through betty assisted me and helped me finish the process great customer service shes excellent

Great storage place, would recommend to anyone, very flexible and great customer service.

One word - Alfonso. Or, as i call him, Mr. Wizard. He helped me professionally and co.passionately as a human to another human at a really tough time when i needed to put my life in storage. He is just a pleasure to be around and he makes you feel valued and always is rocking a smile = ] Oh yeah, and the storage is legit, well maintained, and even without cli.ate control my storage doesn't get melty hot on those crazy days.

Best place to go to rent a unit! Alfonso has gone beyond to help me!! Any problem I have alfonso is there to help! Great customer service! Very friendly! If I can give more than a 5 stars I would!!

Couldn't have found a better and more accommodating storage facility. They have went above and beyond to meet our requirements. Easy access, friendly staff, fair prices, and above all customer service is excellent. 5 Stars. Highly recommend

Cannot wait to move my items from this company’s possession!

Location and access. If you are close and a non heated place works this place will work. Remember some more heated and urban location you will wait your turn to unload or used a elevator. Harder to use on bad weather aka during heavy rain or heavy snow or 1 day after blizzard.

Was around the neighborhood and wanted to check out other units and possibly upgrade my space. Alfonso was great at getting my me first rental, and letting me know all of my options for upgrades!

thank you for al the help Alfonso!

All I gotta say is Alfonso is great! Attentive , funny as hell and a great employee. Have been to other locations and have not had a good experience but this will be the one I come back to. Hopefully someone sees this and let’s him know. I’ll be back for sure Update from recent visit: Alfonso is da man! That’s it lol ty for helping

Went to this location and not only got everything I needed but Alfonso even showed me how the app worked and how beneficial it would be going forward! If you need to go to public storage please come here and ask for Alfonso ! If you reading this thank you so much for the help and the laughs Updating my review! Got reminded due to an email I got that this review has been helpful to some others. Went in last weekend and is always good to see the manager Alfonso ! Just like last time he was funny as hell and nice! And even remembers me lol anyways thanks for being so cool man Updating my review once again as I want to recognize my guy Alfonso! Came back for some packing materials and again had a great time just saying hi and getting what I needed! Thanks!