Reserving a space was super easy. When I went to get my keys, nobody was there. I called the office and left a message. About half an hour later, I received a call from a call center that was able to activate the app on my phone so I could open the gate. He told me my unit number and that if I pull off the green tag on the handle, a new lock would be inside. A bit strange to not be able to speak with someone onsite, but it was easy to make the reservation and to move into the unit.
Unit is clean. Only note on the facilities is that the bathroom was locked ever time I visited, so there is no bathroom onsite…
Emmanuel was very professional and informative...he made sure I had the right storage unit and took extra time to make sure I understood the app.
Emmanuel was a great help will always recommend thanks a lot.
Laquitha was very helpful, in regards to getting my hasp fixed and was very attentive.. thank you for all of your help
Emmanuel was great help me with my move in
Emmanuel was awesome! Very professional, thanks so much!
It's really secure, and I've never had problems getting in or out.
Brittney was incredibly helpful and super friendly!!
Emmanuel was very great with customer service
Emmanuel is so helpful and very kind. Helped a lot. He guided me very well. Thank you so much Emmanuel.
Emmanuel was super helpfully will always recommend
Emmanuel was super helpful and accommodating during a quick turnaround move. Would definitely recommend using here if you’re in the area and are looking for a low-stress experience.
Thanks Emmanuel! Very easy process
EMMANUEL WAS VERY HELPFUL AND Courteous.
I made a reservation to view a storage unit before purchasing to make sure I got the size I needed. Emmanuel the property manager was helpful and nice. He also put together a shipping box I needed. Overall clean store and helpful staff.
Emmanuel was very helpful!
Laquitha helped me with getting a storage. She was so patient with me and helped me each step of the way. I’m so happy I picked Public Storage.
Emmanuel helped me complete my rental process made it very easy.
Emmual and Stephanie got setup to go.
Thanks
Emmanuel made my rental easy
Wow! just wow ! I was blessed! but cheers to Stephanie she lowered my fees and etc, (district manager) I made the payment in person with a beautiful human, named Brittney, she was a great amazing person to take care of me during this time, amazed! team public storage !
Cheers to all.
Tiffany R.
Emmanuel the manager doses an excellent job the only problem is that my rent keeps going up, will like something done about that thanks.
Emmanuel was very helpful.
Emmanuel was such a great help he helped me with my move in thanks alot
EMMANUEL WAS SUPER HELPFUL I'LL DEFINITELY RECOMMEND.
Emmanuel was very helpful and professional!
Emmanuel excellent help with opening a storage unit for me
Customer Service at its finest when dealing with Brittany + Emmanuelle at Public Storage on Broadway in Chicago.
I was in this storage facility longer than anticipated after a move across the country and each time I had a question, I was responded to immediately, kindly, professionally, and with positive results with every inquiry.
If you appreciate excellent personal customer service and need a storage facility, Public Storage is the place to go. Make sure to tell Brittany + Emmanuelle, the extraordinaire duo team, that Traci from Colorado said hello : )
Emmanuel was very helpful and thorough with the process.
Emmanuel sky considerate services is very good thank you
Emmanuel made my movein very easy
Emmanuel was a very great guy I’ll definitely recommend thanks
Emmanuel was a great help thanks alot
Emmanuel was very helpful and really nice
Emmanuel was helpful and professional.
Emmanuel was very helpful he showed me the unit and was a great help
Emmanuel was helpful, communicative and professional
Terry was great and very helpful!
Emmanuel and brittany made it very easy
Emmanuel was great helping me out setting up my account, showed me the space and how to navigate the app. 100% recommend!
Great service from Emmanuel
Emmanuel did incredible job assisting me store my items.
Emmanuel is an amazing guy great customer service
Emmanuel made the sign in process very easy and efficient. He provided great customer service and took the street away from putting my items in storage. Would definitely recommend this service.
Emmanuel was a great guy will totally recommend
Great customer service from Emmanuel
Emmanuel was very helpful and made this process very easy! Thank you so much
Emmanuel was very helpful and professional!
Emmanuel was great and professional. Highly recommend going in person.
Is office ever open? Tried twice and it's always closed, that's during official office hours....
Emmanuel took care of us and did an amazing job!
Emmanuel was very helpful and professional. And explained everything!
Wonderful experience with Emmanuel. Patient and very knowledgeable. Helped us through the registration process and guided us through the app to make things really easier for us
Great customer service by Emmanuel
It rained a lot so items got damp from humidity. Not very well protected from the elements.
I went to Public Storage today to pick up a bed. Unfortunately the base board would not fit into my car. Luckily I was able to go and speak with Angel in the office about how to transport the board. She gave me multiple different options and ideas. Her advice was incredibly helpful and I ended up successfully transporting the board with the help of her advice and great customer service!
Angel help me today and she was super sweet and helpful and she made me a big fan of Shrink Wrap. Thank you, Angel!
Emmanuel was very help and explained everything is well made everything easy thax Emmanuel ✔️
Emmanuel was great. He was professional in his manner. He assisted me with troubleshooting issues I had with the PS app so I could use the convenience of entering the gate yard via Bluetooth. Which I can’t wait to put to use.
Emmanuel was a great help! Patient and knowledgeable. Thanks!
Came in today to rent a storage space and Emmanuel was a great help.
Emmanuel made my experience very easy. He was very helpful and thorough with everything.
Emmanuel help me with my rental process. He did a great job!!!
Emanuel showed me around and was very helpful. Easy enough spot to store your stuff
I was serviced by Emmanuel, he did an amazing job with making sure I understood everything and made the process seamless. Thanks
Great place to rent a storage unit and Emmanuel the manager was very helpful.
Great service from Emmanuel
Emmanuel was a huge help!
Emmanuel great and fast job, would highly recommend.
Today I came in to rent a storage space and the manager Emmanuel was so helpful and professional he answered all of my questions a very great guy will definitely recommend.
Emmanuel was wonderful and very helpful. Definitely the storage place to go. Thanks so much for everything!
Emmanuel was very helpful and got me everything I need!
Emmanuel was very professional and very helpful . My move in was so smooth ! Thank you
Very helpful and friendly. Emmanuel.
Emmanuel is always helpful here. We have a few units at this location, and he has always made everything easy.
Came in and Emmanuel was very helpful and professional.
Emmanuel gives great service.
Emmanuel was very helpful!
Emmanuel was very professional and helpful! Highly recommend.
Emmanuel was great. Thanks!
Emmanuel was the prop mgr and was very pleasant and patient with mundane (but important) questions. He was helpful and an asset!
Came in today and my mobile app wasn't working Emmanuel was able to help me set it back up so that I don't have to get out of my car to open the gate thanks was a great help and very convenient
Emmanuel was SO helpful. Stayed later than his intended shift & helped carry my belongings. Thank you so much!!
Came in today to rent a storage space an Emmanuel was very very helpful he helped me setup my account made it so easy.
Emmanuel is awesome! Stayed back an extra hour till 7pm to help us move in past hours
Emmanuel was wonderful and helpful with my storage reservation and setup. Very professional.
emmanuel thank you so much for helping us
Emmanuel helped me set up my account and made it super easy for my move in date! Bravo!
Emmanuel was great. Very professional and helpful.
Emmanuel made me visit here quick and easy. I had already put my unit on hold before entering. He showed me the unit and answered all the questions I had for him. I appreciate his help!
Emmanuel helped me out and answered all my questions very well, great service
Emmanuel was very helpful and professional.
Emmanuel was a rockstar thank you for everything
Thank you Manuel for helping me out!! Very smooth process. 🫡🫡🫡
Emmanuel very friendly and professional!
Emmanuel helped me out with my unit, and made the process super easy!
Emmanuel is great. Very helpful. I recommend highly
Came to rent a storage unit today and Emmanuel was a great help
Emanuel was very pleasant and helped my elderly friend setup his app and exceeded his help past closing hours highly recommended!
Came in today to get a storage unit and Emmanuel was a great help.
Emmanuel was very very helpful in arranging my unit and helping me keeping the price low.
Emmanuel good job all the way around
Emmanuel was very helpful with my move-in and very nice.
Emmanuel was great helping me
Emmanuel made everything so easy.
Emanuel was a great employee at Public Storage! Very helpful and professional during my quick move of storing items in between apartments. Highly recommend for a long term or short term stay.
Emmanuel is amazing, awesome service.
Emanuel was very helpful he made the process very easy and helped from start to finish. It was great
Public Storage
Lock up your stuff that won't fit in the crib.
Emmanuel was very helpful he got me a great deal thanks a lot.
Great experience and even better customer service. Emmanuel at the Broadway street location was courteous and helped me a lot. Thank you so much!
Great easy service by Emmanuel, signed and out the door in less than 15mins. Thanks!
Emmanuel is a great guy. He made my rental very easy. He knows his job.
Came in And Emmanuel was very helpful
Came in today to rent a storage space an Emmanuel was a great help made me very comfortable with doing business with this company thanks alot.
Enamel was amazing and very professional with all my questions being the first time Storager
Emmanuel was a great help thanks
Came in today to get some boxes an Emmanuel was a great help.
Emmanuel is a great help!
I have to move a great distance in a short time and I can't take all my belongings with me. A medium sized storage space would have been ideal, but a facility (different company) much closer was only offering too small or too large spaces. Thankfully this Public Storage location had what I was looking for, and Richere was very helpful, answering questions I didn't even realize I wanted to ask and making sure I fully understood what I was signing up for. I haven't moved my things in yet (and obviously, I haven't come back some time later to retrieve them) so this is only a review of the sign-up process. If I don't update this review, most likely everything has gone well and I don't feel a need to say more.
Emmanuel was highly knowledgeable and truly helpful in the processing of my rent. He made it a whole lot easy and efficient.
Emmanuel is so helpful and attentive, making sure we got the right size for all of our stuff.
The manager is a rude, condescending, bully who has no clue how to deal with people. He'll tell you to move your truck only to tell you you're blocking the door with your belongings (because you can't get them in your truck he just told you to move because someone else is in the spot from where you just moved!) He also likes to call people names...This are a few instances of many and will be reported to the corporate office.
Emmanuel was extremely helpful. He is an excellent manager abd very friendly.
Emmanuel was fantastic - everything was professional and smooth for my storage space rental.
Emmanuel was great and incredibly helpful!
Emmanuel was very, very helpful. Made a stressful day easy!
Emmanuel was a huge help and really friendly. His commitment to customer service and security was what convinced me to rent out this space compared to other options in the area!
Emmanuel was great! Easy process
Came in today to close my account Emmanuel is been very helpful through out my rental time being here.
I came in to rent a storage space today and Emmanuel was wonderful thanks alot.
Emmanuel helped me with my move made process so easy. Thank you for great customer service
Emmanuel was super helpful and friendly. He made the rental process easy and walked me to my unit to show me everything.
Emmanuel was very helpful! I was in a bind and needed a storage unit ASAP and he helped me get one quickly and efficiently
Emanuel was very helpful, quick service.
Emmanuel was helpful and kind. Made over in very easy.
Emmanuel is Awesome! Thanks for al the help.
Emmanuel was super helpful and everything was smooth and easy
Emmanuel was a great help when I came in and will definitely come back thanks!
Emmanuel was a great help, very friendly and thoughtful. Made checking in a breeze!
Closed out my storage unit today and Emmanuel was very helpful I will definitely recommend thanks.
Emmanuel was great he helped me setup my storage space
Emmanuel was very helpful!!!!!
Emanuel is so helpful and everything was nice and clean and was very helpful getting me situated!
Emmanuel is a great guy he gave me a good service
Emmanuel was so helpful getting me oriented to my new spot! Super efficient and answered all my questions!
Emmanuel is great! He was very professional. I am very happy with my experience!
Emanual was great. Thank you for staying late to get me set up!
Came in to make a payment and Emmanuel was great i will always recommend.
easy access. emmanuel was very helpful and efficient!
Emmanuel was very helpful!
I come to rent today and Emmanuel was very helpful
Emmanuel was really great and appreciate his help in finding the best space!
Emmmanuel help me with the mobile app he was a very helpful employee and I’ll definitely recommend him
Emmanuel helped me set up my storage locker and was extremely helpful and kind!! Thank you!
Emanuel was great at helping me set up the account.
Emmanuel was very helpful.
Emmanuel, the manager, is wonderful -- patient, very helpful, friendly -- definitely makes this place an easy and worry free choice.
Emmanuel was very helpful and gave me a tour! Very professional!
Emmanuel was very helpful with my move in and setting up the app.
Emmanuel is amazing helped my lock cut and reattached. He got me into a new storage locker to lower my payments. Is always friendly and helpful!
Give him a raise!
Emmanuel stayed late to help me!
Now I have to move out due to the rude staff at 4072 N Broadway Chicago. 25 Years I have paid for this location. This month you have raised my rent from $455.00 to $615.00 and I have 2 units with you. Turns out the same size unit going for $615.00 to me is being offered for $330.00! Why have you been over charging me? The longer you stay, the higher they increase your rent. I highly recommend not using this over a long period of time. The bathroom has been permanently locked out all patrons. Evening Hours have been reduced from 8pm to 5pm. No more 24 hour access. Staff is now rude and demeaning to others. Where's Terry?! We miss him. He was the best! The new guy is just an ordinary bully. Basically this facility has gone down hill slowly over 25 years and the new Regional manager does not keep her word. So, for those reasons I AM OUT!
Emmanuel was helpful in assisting me getting a storage unit.
Emmanuel helped me set up storage. This was quick and easy!! Highly recommend!
Emmanuel help set up app. He was great.
Emmanuel was very helpful thanks.
Emanuel made our move effortless, very helpful and explained everything through and through!
Emmanuel Gives Great Service anytime i Come in And Helps me With. My storage unit
Emmanuel was great at assisting me with questions concerning my unit. I highly recommend this location!
Charles Williams was very helpful in my moving process... i came by hoping to find some boxes & he was able to get what i needed right away. super fast customer service & will definitely be going back for more. being in the moving industry, i will absolutely be recommending this location, but more specific Charles. he made my experience seamless. Ask for Charles !
Emmanuel helped me set up the mobile app.
Emmanuel helped me out with my moving he was really patient with us and helpful
Emmanuel helped me out! Thanks!
I had a great experience at this Public Storage! Emmanuel is the representative who helped us. I reserved a space online and came to view it the next day. He was very professional and patient with us. Emmanuel showed us many different options and helped us choose the storage space that worked best for us. He made the registration process very smooth and explained everything. He also told us about the public storage app that makes it easy to pay your bill and enter/exit the Public Storage site safely. I am so happy that I chose to rent a storage space at this site and I am even happier that I had the opportunity to work with Emmanuel! Emmanuel offered some of the best customer service that I have experienced in a very long time! If you want a reasonably priced storage space in a safe and clean environment, go to the Public Storage at 4072 N. Broadway and ask for Emmanuel. He will take good care of you!
Emmanuel and Charles are great and super helpful.
Emmanuel was incredibly helpful and professional. Thank you!
Emmanuel is a great guy I’m happy to store with this compay thanks a lot
Emmanuel was very helpful he is always ready to help.