Public Storage Self-Storage Units at 7202 W Victory Rd, Boise, ID

GAGE WAS VERY HELPFUL

I want to give a big shout out to Valerie for all of her help with my unit. Very knowledgeable and a amazing employee. She is most definitely one of the biggest assets to your team and I don't know what we would do without her!!!! My wife and I appreciate you.

Quick and easy, excellent help from the staff!

Such a positive experience working with Valerie. She really goes the extra mile to help keep things on track when there is any sort of problem. She’s sympathetic and knowledgeable. This is why this is my favorite storage location. I hope she is treated well by her superiors!

I just want to thank Mark and Valerie up there in the front office for always being so friendly and stopping by to visit with me when I'm out at my unit and checking in and asking if I need any help. Wonderful people.

Public Storage on Victory They Jack prices up every 6-12 months We moved into the place when it was Victory Storage, in 2017 it was 10x24 space for $96 great price. Extra space took over in 2019 and upped our rent to $117, understandable and we didn’t have issue with it. Public took over in 2021 In May 2021 rent went to $132 In Nov 2021 rent went to $176 =25% In Dec 2022 rent went to $206 =17% In Nov 2023 rent went to $274 =33.3% In 2 of the cases above we called to complain and got a 6 month extension before having to pay the new rent. I called and talked to Corporate and complained that I could rent the same space new for $125 a month, but of course that would require moving units. The person on the phone point blank told me it will continue to go up every 6-12 months even if I did move. So we used our 6 months to find another space, luckily we were able to downsize and there were no space the same size. So we got a 10x18 for $118. They also did the same on my daughters unit, which was size 12x10 started @ 100 in 2023 it went up to $201 in Aug 2024

I ended up losing my job and getting behind on my storage, right as they increased their rates. Not even a full 2 months into being behind, they wouldn't accept payments, which was all I could do at the time. Finally had the money, by the last day I was allowed to pay, went into office and paid my 2 month overdue balance including $100+ in fees. To find they had already cut the lock and went into my storage. I haven't been able to dig through my belongings to see if anything was taken.. I was there to pay by the last day available, as stated in the email, and you guys cut into my storage AND charged me over $100 in fees? I will continue complaining on this matter. Pretty shady way to run business.

Ashley was absolutely amazing! She was super helpful through out the whole process, thank you Ashley for all your help!

This place is great. The unit was so clean and it’s just a really nice place. I also like the fact that I can enter the place using my cell phone. It’s quiet and clean, and I recommend it to anyone looking for storage.

Ashley is an amazing employee. She was so helpful and friendly. Thank you Ashley!

The start up was super easy, however they increased the rent 40% in less than 6 months of starting to rent from them. And just to be clear we weren't given a promotional rate. That being said the property is clean and easy to access

Easy gate access with the app. No drama always clean.

Miss Valerie is amazing. She helped me figure out what I would need unit wise and explained everything amazingly. She was beyond patient with me and I look forward to working with her as soon as we get a unit. Thank you for being great and going above and beyond

Valerie is very good at her job and has always put up with me. Bobby.

Valerie has been nothing but helpful since my time renting.She makes it won't pleasant to come in.She always asks how I'm doing.She is a precious stone

That gal in the office is something else! Thank you Valerie for your time and assistance.

Excellent service provided by Mark & Valerie. Very helpful in assisting anytime I need help with something. Made my renting process as easy and smooth as it could be. Thanks again!

Thank you so much Valerie for taking such good care of us!! You have been a tremendous help!!

We love val

I had an amazing experience with this company. The customer service Valerie gave me was outstanding, and the unit was exactly what I was looking for! Absloutely pleased with the service I received from Public storage and to top it off I got a great deal!! They went above and beyond to help me find the perfect space! Highly recommend for all your storage needs!

Renting a storage space online was so simple, and Valerie made the check-in process a breeze.

They made me pay a full month after a vacated.

Valerie is awesome. She is always super nice, knowledgeable and helpful. It's great to have a place where you can call and someone picks up the phone and not just a robot.

I stored here for 2+ years. I ran into an issue towards the end when I was vacating but they were amazing and responded to me immediately! I am highly satisfied and if I ever need storage again I will definitely rent with them again.

Don't understand all the positive reviews for this place - it's a self-storage facility like any other. If you choose to use them, proceed with caution and be prepared for your rate to increase by 50% every 6mo. You'll be paying twice as much within a year, that's my experience with them.

Stacy and Valerie are two of the most honest, ethical, decent people I have ever had the pleasure of dealing with! They go above and way beyond the normal fantastic customer service. I can’t say enough about Stacy and Valerie! They are AMAZING!

Clean awesome staff Valerie and Ashley go above and beyond. Will use again and recommend to friends and family.

Ashley was extremely helpful with all the questions I had! Love the location, the customer service & all unit options. highly recommend using as public storage.

Valerie has been incredible to work with. I'm not used to this kind of professionalism and service. I would highly recommend Public Storage due to my experience working with Valerie!..

I want to thank valerie, she really helped me out in a crunch. She got me the perfect space for the best price! She’s fantastic and going above and beyond !

Great location for what I need. That's all the good I can say about this storage company. Long story short, they can not read numbers. Was told that my unit was emptied to be called later to be told they read the numbers wrong and that my unit was not empty... then offer nothing more than an apology for missed work time and a panic attack. They lack the ability to precisely tell if someone is breaking into a unit, or the courtesy to right their ineptitudes beyond words.

I want to thank Valerie for all the help and understanding in helping me lower my unit price. I been in unit for over 8 yes. With her help I will stay a loyal customer. Thanks again for great customer service. Willie Arausa

What's there to say about a storage unit facility? Lock it, leave it. Valerie in the front office is amazing though. Probably one of the best customer service reps this company could ask for.

Excellent service! I was havinf a very day after my garage flooded. Mark was so kind and helped me get set up quickly and efficiently with a temporary storage solution. Thank you Mark !

Val, best property manager and associates were great and very helpful and friendly would recommend to all my friends and family

Thank you Valerie and Mark for your help!

Ashley was exceptional. She was knowledgeable and very friendly. She worked with me to get the best deal for the money and size unit needed. Highly recommend going to Public Storage.

The constant rent increases are honestly outrageous. Definitely taking my business elsewhere 👎🏻

Easy to use facility. I love the fact I can access the gate from my app. The site is clean and secure which I all you can desire in a storage facility.

Scott provided exceptional service and is very knowledgeable!

Stacey was amazing and helped us out when we were in dire straits. THANK YOU!

Just signed up for the space, Mark was very helpful, in it it very clean.

Toni and Mark were both very helpful in setting up my RV storage. Toni held it for a month for me since I didn’t need it at the time. When it was time to check in Mark helped me out and it was a smooth process and he was very friendly. He made sure I got everything I wanted and had some good suggestions. I highly recommend Public Storage. Oh and a cool bonus is that through their app I can do everything even open the gate.

Great service. Very helpful with everything I needed. In this day and age finding costumer service that's not extremely rude is incredibly rare. The lady that was there was amazing.

Horrible place. Horrible customer service. My contract was bought out by these new owners. I had no choice but sign or move my things. I am paying more for my unit than if I rented a new one today. The employees know how messed up it is. To the point that they just follow a script like every customer is upset. Probably because every customer is upset. Never store here.

Tony at Public Storage on Victory in Boise was great! She helped me through the whole process. It wasn’t complicated but wanted to get through it quickly. Super nice and very helpful.