Public Storage Self-Storage Units at 12315 Largo Dr, Savannah, GA

Vacated my climate controlled unit and found rat feces all over my belongings. There was also a hole in the ceiling where the rats had come through. I called to tell the property manager and see if there was anything they could do for me since all of my stuff was covered in this. I had been renting a unit for almost two years. She said no, and proceeded to charge a service fee claiming I had left boxes behind (which is false). I was then hung up on by the property manager. When I called back I was told to contact corporate and told to google the number when I asked for it. I was then hung up on a second time.

I have rented from Public storage for years for my business and it was clean then after the new management things changed I have new furniture wrapped in plastic and box’s of art and rolls of fabric All covered in mold with roaches and rats live running through my unit when we moved out I spoke to the person there and she said it was my problem I have no idea what will happen but I assume paying for a controlled unit would mean safe and clean not full of live rats roaches and water damage

I have rented from Public storage for years for my business and it was clean then after the new management things changed I have new furniture wrapped in plastic and box’s of art and rolls of fabric All covered in mold with roaches and rats live running through my unit when we moved out I spoke to the person there and she said it was my problem I have no idea what will happen but I assume paying for a controlled unit would mean safe and clean not full of live rats roaches and water damage

Rebecca did a great job helping me with the app and in my space very sweet ❣️🎂 young lady

She was very friendly and helpful!

When I first got in touch with this company, my main concern was if payments would stay the same. I was told if you do automatic payments your price will never change. THAT WAS A LIE! Every year my payment went up. This year I went and got my stuff out, there was rat poop and urine all over my stuff. I was livid, I was paying 270.00 a month for my stuff to be ruined. I will NEVER use this storage company again.

Rebecca!!!! Omg I really appreciate how you accommodated me. I was having the worst weekend of my life and you changed things around . You are a Gift from God. Thank you so much!!

I have never had an issue out of this place but the rent keeps going up like crazy. I called and expressed my concerns and Rebecca was great help to me. Thanks so much.

The team at Public storage is very friendly, professional and customer oriented. Everything from reserving the unit to dropping off my luggage was seamless. Thank you

Thanks Brittany for staying late

Largo Drive Savannah Climate control broken. Moving out.

Rebecca helped me get my Aunt squared away in unit. She was very polite and friendly.

Rebecca was amazing

Continuous rate increases. Constant lies about the climate control and Infestation issues. Faulty or non operational AC unit. The gate is another joke and horrible communication. Would not care if it burned to the ground. Store anywhere else but this place. Bedbugs, roaches, and liars. Be careful of all on this property.

Paying almost 200 a month for the past 9 month for the smallest unit .When I arrived to get my stuff it was rat infested and moldy

Seriously...if you are looking for a place to store your sentimental and valuable stuff...consider anyplace else. We moved furniture and boxes into our climate controlled unit in Feb. of 2022. Everything seemed ok at first. At the time, we lived 6 hours away, so we were not able to make too many trips to the unit. In the Fall of 2023, we stopped by to get some of our items, and noticed there has been a rat infestation, as well as water damage. Several of our items were destroyed, and most everything was covered in rat feces. It was determined that the infestation had been from a neighboring unit, and the rats had spread over to our unit. Same with the water damage. A phone call and message to the regional manager went unanswered. We were livid to find out that it is not policy to notify tenants in regard to a known infestation and water damage that was discovered near your unit. We cleaned up the unit ourselves. This was in the fall. Today, the middle of Feb, we vacated the property for good. Upon entering the unit today, there were more rat feces over our belongings. Clearly, no effort is made to control rodents, and even less effort is made to notify tenants of possible infestations when they are discovered.

Rebecca was super helpful and very knowledgeable about her property. We are excited to have our storage in a place that feels safe.

Rebecca Murphy was a great help awesome personality

Appreciate all your help Brittany

Thanks Brittany

Thanks Brittany for everything

Big mistake renting from Public Storage, 12315 Largo Dr 12315 Largo Dr., Savannah GA. No we didn't pay for their insurance but who would think that our items would get wet TWICE from their faulty AC units leaking water into the corridor? Lots of rat droppings as well. Had to throw away a perfectly good king mattress and box springs. UPDATE: every box on the floor was wet. Ruined art, family photos and furniture. Basically we were paying Public Storage $300 a month to ruin our stuff. Climate-controlled obviously doesn’t mean water right.

Thank you Morgan for helping me pick the best unit for what I needed! This was my 1st time buying a storage unit and he really made it easy and understandable.

Thanks Brittany

It was great

very bad service, units are not really climate controlled as advertised. Most of my item shoe have peeled and molded. No compensation whatsoever and they keep charging for ridiculous late fee. They keep saying a work order has been put in but it's been about 4 months or more now.

Thanks Brittany

Jessica was very helpful, answered all my questions and seemed very pleasant.

Convenient with a friendly and helpful staff. The only downside is the driveway.

Alyssa

Lashanda was very professional and helpful. I have a unit at another location and she was able to help.

Wow this is the place to rent for storage! Dana went above and beyond to ensure my needs we’re taking care of!

After having to deal with a very stressful time in my life I was forced to put all my things in storage. I’m so happy I decided on this place because Dana was so kind to me when I needed it most, she was professional at the same time felt like a friend 5 star customer service.

I recently had to unexpectedly move & needed storage ASAP, Dana was nothing short of amazing from the first phone call to the when I came in. Very friendly, helpful & patient. Thank you sooo much again Dana for making this process so easy & actually enjoyable!

Management is always kind and helpful. I have stored and bought units at this location several times. Always nice to see familiar friendly faces.

Well where can I start? I have been in my unit over 5 years . I have seen the reps/managers come and go. I get used to them the next time I go back in their gone. However, one day I went in the largo drive location and low and behold there was this breathe of fresh sunshine . Dana is her name. She was not only professional and had answers to everything I needed to know, she is now I consider a friend: she and I jus clicked , she could tell I had something on my mind and I was very upset, see my son was jus found unexpectedly dead he is my only son jus turned 26 had the entire world at his fingers. Well, we started talking I felt nothing but sorrow and compassion from her, we both cried again, and some more, she’s jus a Great person all around. Not only will she provide outstanding customer service, you will have a friend for life. My experience with public storage has been pretty good except a few that should never be in customer service from the get go, the customer service dept is always so nice and they try real hard to be accommodating. Go see Dana @ she will fix you right up and if you need a friend she will be that too. Thanks Dana love ya

Firstly, Mrs. Dana represented The Public Storage Brand with Professionalism and Pride. Today, Customer Service has been obliterated from the Menu of Most Companies, it was great to see Customer Service still being practiced at this Establishment! However, Ms. Dana ensured that the Customer still has value. She went above the call of duty to assist with our transition from one storage unit to another on the other side of the Facility. Very clean, and well kept Facility. The Bathroom was very clean, cool, and tidy. For all Your Storage needs visit Public Storage on Largo Drive. Ms. Dana will greet You at the Door!

I went in to get an quote on a unit. Dana was so cheerful and happy while greeting me. She went above and beyond on helping me secure a unit in the state I’m moving to. Very helpful and great personality!

First off, dimensions of the units are estimated. 5x10 unit is approximately 4x8, my 10ft kayaks had to be stored diagonally. Secondly, rent went from $65 a month, nearly doubled to $110 a month due to covid. Ridiculous business practice during such pressing times. Third, the entrance to this facility is a significant incline. Ball hitch trailer setup WILL drag when pulling a trailer into/out of the area. Lastly, I purchased renters insurance on my own behalf, and notified PS before signing the agreement that I am waiving their insurance fees. After several conversations with an employee , I was told there is no such option to waive PS insurance. Potential renters, beware!

This place is a rip off. Every few months they go up on the price. My unit started at $127 now its $204. I'm not sure if all storage places are like this but this place is ridiculous!!! And it has roaches.

Thank you very much for your help and cheerful disposition, Dana at The Largo location. Just opened my account and moved in a month ago and expressed interest in a larger unit. One became available and Dana helped me smoothly change my account.

Friendly staff.