Public Storage Self-Storage Units at 5010 Jimmy Carter Blvd, Norcross, GA

They say the first month is $1, but then they charge you a $30 administrative fee. They told me that if I rented it for more than three months, they would charge me $32/month for the small storage, but they are charging me $39/—dollars. What you see online and what they charge in the book is different.

Great place.all went smoothly

Mary was amazing, really nice and helpful person, wiling to recommend this place.

The manager did an amazing job helping me get through the App . The public storage app is truly convenient and saves so much time going into the office .

Tomeko is the best !

Property Manager has superb customer service and the store is always clean

I was double charged and received partial refund. I got tired of calling to get it straightened out. I moved out on the first and was charged full amount. They denied proration. Never again.

I wish I could leave a review with zero stars but 1 will have to suffice. I moved into a 10x20 in November 2022. That was 16 months ago from the time I'm writing this review. In those 16 months my rent has increased almost 70% over my original rental price. In those 16 months here is what I've dealt with. No power, not just to my unit but the entire block of units. I addressed ny concern for this when I initially moved in, they told me the power to that building had been cut and they didn't really plan on fixing it. That means no lights inside the unit as well as no outward facing lights for access after sundown. Sometime within the last 2 or so months it appears as though power was finally returned. My unit sits against a tree line. During fall/winter months I would find copious amounts of lawn debris blown under my door by whatever landscaping crew takes care of the property. At somepoint they appear to have pressure washed then painted the building. I can only assess this as I found the 1st 12" of my storage unit under about an inch of water with lots of orange paint flakes that matched the door floating in the mess. They also seem to be renting out the fence line in front of my unit for people to park heavy equipment which heavily restricts access to my door. The final nail in the coffin for my review was moving out. The last price hike was enough. I'm paying just shy of $300 for a 10x20 space, over $300 if you include subscription costs for the GPS locators on the items in my unit. This is the week I'm trying to move out. I received an email in early March stating that maintenance would have access to the property restricted between today (March 25) through Sunday March 31st. I called the property manager to express my concern with being able to get my stuff out and they assured me that they had figured out a way to not restrict access and I would be able to move out as intended, even discussing the size truck I would be using just to make sure I would have room. That was 2 days ago. Today, I showed up after work to find my unit 100% taped off and inaccessible. I tried to concat the property manager as I had a truck en-route to move my stuff and at the time of this review have still not received a call back regarding the matter. They are essentially forcing me to occupy my storage unit through the 1st week of April and I will flat out not pay as its not my fault I can't move out.

During my time renting a unit. The property manager; Tamiko has been a ease to communicate with and getting things done in a timely manner. From the time i had rats to a leaky roof and everything else around the property. If I'm ever in need or know someone who is looking for a storage unit. I will recommend Public Storage 5010 Jmmy Carter Blvd. Thanks you

surveillance system isn’t good in some areas, got my stuff stolen from a vehicle i left parked and cameras do not reach the area where it was

Used them in new jersey about the same but I don't like their rental policy which is unfair for anyone check before you use them ok

This is has terrible customer service also the elevator does not working so everything is extremely physical.

Ko

Thank you meko

Thanks Meko, she did great.

Neko was very nice and helpful to me when I visited public storage today. Your the best.

Horrible service. One of the property managers are rude and unprofessional. Calling customer service doesn’t work, they do nothing to help. A supervisor told me and I quote “the district manager will give you a call back if he feels like it”. If I could give 0 stars I would.

Excellent customer service from Meko! Thank you for all your help.

I love this location! The property is very clean, easy access to my storage unit, and the property manager here is Top Notch! She's very kind and approachable, available and willing to answer any questions I may have. Always greets with a smile, and welcoming demeanor. Very professional; perfect property manager for a site where your personal valuables and intimate processions are stored. I always feel safe and valued on and off the property. Thank you guys for a wonderful experience!

Meko was the best, professional, and kind!!!

Meko was so helpful during the process of a getting a unit. She showed me the difference sizes they have so I can get an idea of what they look like. I am so glad I chose this location.

meko

Tomeko has such great customer service, it was such a pleasure storing her.....

2017 Water damage n large Palmetto bugs always. I am just moving out been a long time since I've been in my unit. Crazy thing I seen like 10 visa card in my unit yet I didn't put them in there .Wonder how they got there..

Meko is the best. Thank you for helping me.

Tomeko is the best.

Tomeko,, She was so helpful with everything during my move out. Sweet personality . ( Sharon Simmons ) I greatly appreciate the time and service. Stay safe and blessed.👍🏼❤️ Definitely will rent from here again , Tomeko you are very professional.

Victoria me ayudó me atendió súper bien gracias por el servicio muy amables

Tomeko was absolutely wonderful. Not only did she make sure I was taken care of, she followed up with questions at the end to make sure I was covered and nothing was forgotten. I deeply appreciate the detail that was put into the time for my service and I WILL be back again!

Wow! Samaria really was an amazing help. She was patient, informative and very attentive during my whole process. Having a stressful day and coming in to make one of my errands go by with ease was more than I could ask for. She got me in and out in a timely manner and didn’t make me feel like a bother. I appreciate all the help she gave and will definitely refer my friends. I can’t say thank you enough for the best moving experience I’ve had!!!

Lou!! Thank you. 😊 He answered every question with patience and understanding! Lou has a personality that makes you want to stay and conversate some more! Very friendly..I forgot my issue that I came in for!! A keeper😀.. my fav location!!

Ms. Gwen at Jimmy Carter Blvd. location was such a wonderland helpful person. She made our reservation and storage experience a swift and superbly pleasant one!! Thanks, Srinivas Vadde

Ms Victoria is such a pleasant lady, very patient and understanding she helped me and my grandmother today at the storage.

The customer services lady Victoria was so helpful today! She really went above and beyond to explain and show me different storage spaces, I would give her 6 stars if I could

Mr. LOU & MS. GWEN WHER VERY FRIENDLY AND HELPFUL .THANK YOU.

Mrs Victoria is a very good person ,she help me a lot to take my storage . Thanks

Great Service attention! the Lady Gwen took real care of me and gave me a better price then other storage facilities i’ve went too! 👍🏽