Public Storage Self-Storage Units at 460 Beaver Ruin Road NW, Lilburn, GA

Don’t do business with this location they will scam you charging you twice and even if you have proofs of you pay your monthly payment they will Charge you late fees also I got robbed at this location over a 3k on tools and the property manager didn’t want to talk to the police and the reason why bc she did have a lock on back door of my unit asked her 3 times to remove hers so I can put my mine she never show office it’s always close you can’t even complain at costumer service they will do nothing about it take this review on mind also what they say about they make they onwn reviews it’s true they asks for your phone and review their self’s with a 5 start

I came to Public Storage look for a unit, I was greeted by LaMiiko and Darlene, told LaMiiko what I was storing, and she took me to a few different units to show me how they was made and the difference between them. I figured that I would go with the 24 hour unit. Came back to the office and LaMiiko helped me complete my rental and even help me set up my mobile app. LaMiiko was very nice and helpful to my needs and wants. Thank you very much.

9/6/24 I wrote to 3 federal agencies to complain about this Public Storage. This location is a rip off. I signed up for a Storage unit and the price shown on the advertisement was $50. I had a hard time to reach a representative at the Public Storage location : 460 Beaver Ruin Road NW Unit • Unit Size 10' x 15'. Finally the person arrived and NEVER MENTIONED THE DATE THE RENTAL WOULD BE LATE. THERE IS ALWAYS A GRACE PERIOD TO PAY THE RENTAL. My son rents storage from this company in Indian trail and pays on the 9th without a late fee. I signed the contract and this awful company is charging a late fee after the third, continuously. I just made a payment of $72 . That includes a late fee of $22. Because their employee never stated when the storage WOULD BE LATE charged 2 weeks after I claimed 1 month fee. I am requesting this company to return the two consecutive late fees they charged me. Corresponding to August and September, 2024. They are abusing me charging late fees one day after the payment is due. There is a grace period they never stated anything about that during the check in process. I truly regret doing business with this company. They are a rip off, a scam type of company. Unit E308.

Great Customer Service spot with Dolly she help me with all my questions and got everything taken care of

Kenny Littleton was amazing, he’s very knowledgeable and polite

Miiko is very helpful when it come to helping her customers, if you are in need of a unit come and see her. Thanks a lot for you help

Mojo was very professional, and extremely accommodating. I made a mistake and moved into the wrong unit. She was kind of enough to get my account switched over with no hassle whatsoever. I am grateful for her knowledge, and patience.

Thsnks for yoyr help with getting me a unit at the location i wanted, LaMiiko you were very helpful

Website gave lot of problems. It was hard to finish the application. Miiko helped to resolve the issues.

When it comes to help LaMiiko is the one to talk to. She is sweet and willing to help you. Thanks for all your help LaMiiko

Anytime I come in to this Public storage LiMiiko is always friendly and always a big help. Thank you for everything you have helped me with.

Miiko is Absolutely Fantastic!! She’s extremely Professional, knows the property inside and out, and can teach you a thing or two as well. I love her vybe and I ALWAYS have the most Pleasant Experience!!! 10 out of 10!!!!!

Was very helpful and moved fast to get me in the space that I needed

Thank you Miiko for your help with lowering my rent that was very helpful of you.

Miiko she is very helpful . I like to her customer service

Thank you Miiko for your help with downloading and setting up the app for me.

Miiko was great and very helpful

Don't be fooled by this "good and honest" reviews. The staff ask for your phone and they review themselves with your phone without you even knowing. After i removed their review and rated them 3 stars because there was never anyone working to help with any problems i had, they sent me an email 2 days later saying my rent had gone up by $50 a month. That's the reason most people just leave the fake review on.

My rent went up and whwn i came in Ms. Miiko was a le to bring in back down from 134 to 110 for the next six months. Thank you so much

Thank you so much Ms Mary for your amazing customer service. We all really appreciate you helping us. You truly rock 5 million stars.

Miiko is a very helpful person.. if you need help with something she is the one to talk to. Thanks for helping me with getting another unit.

Thank you Miiko for helping me get the right si?e storage for the right price. You was very helpful

Very professional and courtesy. La'Miiko is very knowledgeable and helpful everytime I need assistance at this location. Always makes me feel welcomed and has answers to any questions I have. I would strongly recommend this location. They are very customer focused and happy to help with anything you need.

Mary was very good and she is very awesome 😎

Had wonderful experience with the property Manager Miiko! Thank you for your service!

LaMiko is awesome

Miiko got me in and out thanks so much

Miiko is very helpful and gets me in and out thanks so much

Key was amazing! She made the whole precoces quick and easy. Very friendly service.

Thanks for your help Miiko and nice to meet you

Thanks for your help Miiko

Thank you Miiko for all your help to get me in a space.

La Mikko was great. She helped me figure out how to pay with my debit card.

I have been coming to public storage just to see Shanta smiling face. She is always helpful and will go above her job just to make sure I was happy with my unit. Thank you Shanta please continue to bring joy to public storage.

Thanks for your help

Great service from LaMiiko.

It was a great experience no drama my products felt same with the structure of the business and what I had to do just to access the site. Miiko was a doll very Profesional and helpful at all times. I can't say I ever felt unwelcome and would definitely refer to others

Thank you for helping me as the app. This makes it so much easy to open the gate

Mi Iko is one of the best. Thank you for your help

Miiko thank you very much for your time and patience I would highly recommend this facility to anyone that's looking for a space to store your belongings.... Absolutely the best customer service I received... Thank you Miiko

5 star very very helpful she did everything in her power to get me the best rate and she did excellent! I would recommend anyone I know to come to this public storage. she made my day I feel so much better thank you to Lamiiko

Miiko was very knowledgeable and helpful. She was able to explain the process to me. Very professional. I will refer others to this location. Bonnie

Ms Miiko is very helpful and knowledgeable.

5/5 experience

Thank you for your help Miiko

Thank you for all your help

Today Miiko give me very good customer service. I was very happy with today. I will be letting my friends where to come when they need storage. Thank you Miiko for all your help.

Miiko is the best manager by far!!!! She has helped me so many times and even working at different locations she makes sure all my needs were taken care of professionally and with the up most respect. I have never received better service in a business than public storage!!!! Thank you Miiko your the best😁😁

Miiko was wonderful and made my process very smooth, i was ablt to complete the renting process very fast and easy. Thanks so much 😊

Thank you Miiko for all your help

Miiko was very helpful with making my move-in smooth and easy. Thank you Miiko for your help

Miiko Is a very wonderful person she was very pleasant very detailed and allow me to move into my unit with a smooth transaction she is very helpful when it comes down to keeping the property clean and looking out for personal you know people and their items I Would recommend anyone that is looking for a storage unit to come see her at the lilburn location you won’t be disappointed

Ms LaMiiko gave me excellent customer service. She helped me to download the app on my ph. Very nice.

Miiko was the best! I appreciate her so much, she’s the property manager at this location and she was so respectful, she went above and beyond for me regarding a issue I had. I recommend this location to anyone. It makes you feel good to know your items will be good also with a AWESOME property manager! What more can you ask for?

Great facility.! Great prices.! And Miiko was amazing.! helping us with whatever we needed.

She was very nice!!! Her name is Miiko😊. Very friendly and gave me important information about my space.

Every time I come to pay Ms. Miiko is very friendly and helps me understand how much I need to pay and just a pleasure to interact with. Thank you for being so friendly.

Thank you for helping me find a parking spot for my car you are the best

Nice customer service , miiko great PM

Miiko was fast and showed me exactly what I needed the rental was fast and had me on my way. Thank you so much for your help.

Great storage. I love the 24/7 units. The best part is dealing with Miiko. She goes above and beyond to get you taken care of and settled in.

Miiko was very professional and personable and was a big help she will be there to help anyone if they come up to her store !!!

Miiko at the Beaver Ruin location is awesome. She is very knowledgeable and helpful. She really knows her jobs. I would recommend that customer come out and ask for her if your looking for storage and boxes for your next move.

I would like to thank Miiko for helping reduce my fees down; she was so helpful & professional.... She explained everything to me from beginning to end! I'm glad I picked this location.

I must say that my experience over at 460 beaver ruin has been an awesome experience Lamiiko is amazing she’s always helpful goes above and beyond to make sure ur satisfied and always follow up to make sure ur needs are met I love her

I will never rent here again. For starters the unit was filthy when I moved in. The access hours are only till 9:00 and if you exit 1 minute after 9:00 they're emailing and messaging you about it. The late fees they charge are outrageous. I had a partial unpaid late fee of $27 and they locked me out of my unit even though my rent was paid current...

Great place to rent storage. Customer service is above good and has been perfect to rent with all these years. Thanks Mark

Lamiko was very helpful when I stopped by, to inquire about renting a storage space, she answered all my questions and was very nice, I highly recommend this public storage. Thank you for all your help!!!

Moving to Georgia and was looking for a space to put my items. Not only did Miko provide my with excellent service she went above and beyond to make sure I was well informed of prices and times of the location. Thank you so much you made my move so much better with less stress.

Miiko from another office came to assist me. Her attitude and knowledge were awesome. Thank you Miiko 😊

She was great and treated with great customer service. Answered all our questions 🙂

Miiko was a great person to work with if i could give her a 10 out pf 10 i would

Thank you for holding me even through you did not undersatnd you did your Best in traslating what you was trying to say. Thank you a lot

Service is very good

Lamiiko was absolutely wonderful and helpful. Very professional.

Thanks for help moving me in my space you are very helpful

Thanks for your help

This location gets a 10 star 🌟. I made an online reservation here and instantly received a confirmation call back from a beautiful soul named Miico before even finishing the reservation. On that a same call, she assisted and resolved a current issue I was having with an existing storage unit account (different location). She also assisted in gracefully answering or explaining any questions or concerns I had about storage. I definitely recommend this location to anyone seeking. Top notch service here.

Donald and Lamikko were absolutely helpful. I had an issue and they resolved the problem quickly and efficiently. I look forward to doing business with the both of them in the future. Highly recommend the customer service from Donald and Lamiiko.

LaMiiko is a very nice woman she has helped me every since i have i moved here. I feel like she could be one of my friends. I thank her so much for her help

Lamiiko went above and beyond to get me the storage i needed. Excellent customer service and i highly recommended for anyone looking for storage. I wish i could give more stars because it's well deserved.

Miiko was wonderful helping us getting the storage open. She went over and beyond in making sure we had a delightful experience. Thank you!

Miiko has been a real help. From call the property manager to calling the Dm at my location to see what I can do to close my account out

Awesome ladies working here!!!!

Very nice lady polite good customer service

It was a great experience and very helpful with the rental experience. I would recommend.

Luis🌟🌟🌟🌟🌟 That man brightened my day with his happiness and good service!!!!!

Great service with very friendly staff

Very nice person own this place , I'm happy to end up here. Thanks Rene .

The best customer service I have ever encounter. LaMiiko is phenomenal.

Thank you for your help you were very helpful with helping us find what we needed. Thanks again LaMiiko

You’re talking about the most professional, most courteous, the most helpful, and a time of need thank you so much La’Miiko

Thank you for all you help i k ow it was Hard but thank you for understanding

Thank you for your help

Miiko was so pleasant and very helpful. I rented my storage space with ease. Thanks so much for your friendly service.

Thank you for your help

Muy buen servicio.y atención y muy contento

Thank you for helping with my needs and finding me that right space. Thanke you very much

They do a great job

It was a pleasure working with miiko and her helping with moving into another unit. Thanks for the help

Great customer service....

Thank you for helping get what I needed and helping me find someone to help me understand

Thank you Miiko for helping me with the storage space and calling Joyce to help me translate what I needed and wanted thank you public storage

Really good with explaining everything to me Really nice and really helpful no complain at all

Muy buena

Very nice

I had a good experience and if I needed to come to public storage again I would thank you public storage

Very good service

Despite numerous issues over the phone Miiko was able to take care of all my issues at this location in person with no problem at all.

Miiko coming in to public storage I was lost and did not know how to do it find my unit. Came in and asked Miiko who when and where and she helped me out with no problem she even helped me with the app. Thank you so much.

It is very good to have an experience with Miiko We make it as at home we solve everything quickly and I highly recommend this place all for the good kindness they have with the people.

Buen servicio👍👍👍👍

Im renting a space here and Ms Miiko was very helpful and pleasant she made everything very smooth and easy that day great customer skills thank you