Good morning, I thank you for the good service and patience in the communication that Michelle gave me today since I only speak Spanish and her attention was very pleasant. Grateful Michelle, many blessings to you. God bless you.
Great experience with VINCENT today, he help me through all I needed to know and the explanation was so professional and easy to follow step by step and he provide me all information I need. Will be please to recommend him to anyone else need a storage at this facility. Full 5 stars. Will add more if possible. Thanks VINCENT, Blessed times.
YOU HAVE A PERSON LIVING HERE AND CREATING A FIRE HAZARD BY RUNNING CHEAP POWER CABLES.
I don’t want my stuff going up in flames. FIX THIS.
1 year later - rent has doubled. Nothing has improved.
And as an added bonus, there are roaches mow! Because I see food debris around. DONT RENT HERE…
I’ve called them 3 times about this. NO CHANGE.
And now all the lights are dead, and been dead for weeks. I’m moving out as soon as I can…
This is the worst Storage company I’ve ever had to deal with . They raise their prices on units whenever they want . No explanation provided ! I’ve been with the company for a year and the price has gone up 3 times . The kicker is the price is going up in December for the Holidays. That’s real convenient !
I recently had the pleasure of working with David at Public Storage on Pleasant Hill, and I cannot say enough good things about him! As someone in the military, I was behind on my storage payments and feeling pretty stressed about it. David was absolutely superb—he took the time to thoroughly explain my options, helping me understand everything clearly. His professionalism, patience, and friendly demeanor really stood out. He made what could have been a difficult situation so much easier. If you’re looking for excellent customer service, ask for David. Highly recommend!
92 in a parking payment . it's too much I increase $20 from one month to the other.
Vincent was super kind and very helpful in getting me a space last minute. I highly recommend this location it is the most one affordable one on that road.
I had the best costumer service today renting a unit with Vincent he did an excellent job
This location is horrible please don't do business with them. They will make you pay for a full month even though you're not there for that full month. Please take your business somewhere else. The rate hikes are astronomical as well. There are competitors not far from this location that will give you better customer service for sure trust me I know. I will not be recommending anyone to this location.If I could give zero stars I would.
The staff(Ginger)was amazing & friendly. Ginger resolved my needs with professionalism and patience. I will gladly recommend this storage to family & friends.
Very friendly and informative!
Ms. Ginger,
Beautiful personality and an expert at what she does. I appreciate her patience and empathy. I visited this location twice and received the same service but better. I only come here for my storage needs.
She is definitely ginger spice and everything nice!!!😊
Not friendly at all. Don’t waste your time.
Boss Supreme love everything about this location
Thanks, Miss Ginger!! We were on site today to do some work in this newly renovated facility, can’t wait to see the facelift continue outside. The unique lighthouse construction would really draw people in like a lighthouse is supposed to once its shining clean for everyone to see… kinda like Miss Ginger, she was super pleasant and helpful with me and any customer that came through. Thanks for a great visit and keep up the good work! 👍🏽
I have an space on this location and I highly recommended. Thanks Fay and Ginger the office management for your professionalism.
The lady nAmed Ginger who was the manager there and she is a diamond in the rough ."She helped me with all the information and hen some I wish all places had employees like her. She deserves a thumbs up for sure. Thank you Ginger. Gary K.
Have had a unit for years. It's always clean and they are always friendly.
Ms. Ginger was amazing and helpful. I misjudged my spce, but helped accommodate me to proper unit quickly. Came back to check up on me. She's just the nicest and I needed that because moving can is stressful. Thank you.
Ginger is amazing and always has a helping heart..
Ginger is a sweet and very helpful lady. The facility is cleaned and secured and it's located near busy intersection of Pleasant Hill and Clubb Drive.
Ginger was the most wonderful host I had a problem with uhaul storage and Ginger made me feel really welcome to Georgia after my long move from Colorado ginger was a breath of fresh air so accommodating and loving
This was an ez and very quick process. I was in a pinch and needed to change my storage from a different provider. The public storage leasing process was paperless and handled mostly online! When I arrived, this kind lady helped me get a few more supplies and we enjoyed a lighthearted conversation! 😊Ginger is so sweet! If I could do one thing differently it would be to have better instructions on how to open unit! I used youtube university to discover you had to step on the foot pedal 1st!!! Lol, I'm just a girl, don't judge me😅 Ty Public Storage for making a stressful situation less complicated! Bonus: They have a 50% Off 1st Months rent special going on now! My unit is huge! 10x25 plenty of space & smaller options available👌 😎 ✨
Latrice is very professional and Kind to her customers. Made my move so much easier. Definitely 5 stars!
I've had my things at thus property for a couple yrs now and I must say Ginger is great! Always courteous and professional plus down to earth! Love chatting with her whenever I stop by!
Its Always Pleaseure whether I call in or come into facility. Ginger is knowledgeable and handles many task at one time...
This is what world class customer service looks like ..
My sales representative mrs. Ginger is so helpful and courteous! She was patient with my family and I and I’m sure she will give anyone else at that location the same experience I had! If you go to this location ask for Mrs. Ginger she is the best!!
I want to reach out to representative Lewis today he really helped me with many of my problems that I've had and I recommend them to anyone that might want to use them at Public Storage thank you to all C's this and have a great day
I was in and out with no issue.. Great customer service thanks to Ginger!
I attempted to make a payment for a friend who is in the intensive care unit and was informed that would be a $20 charge to take the payment over the phone even though their automated system would not work. When I called back and asked to be transferred to a supervisor I was sent to voicemail and have not received a call back. Very unpleasant people. I would definitely try to find someone else to do business with. If my issue is resolved within 72 hours I will update this review. i only leave bad reviews if people are next level difficult to work with.
Excellent customer care by Ginger the property manager. She makes getting a unit so pleasant
Ginger was so helpful and explained to us everything we need to know about public storage and how we can save some money.And the location is very accessible for us.