What a pleasure to work with John - excellent customer service!!! John listens to your customer needs, places you in the right storage unit for your needs and does all of this with happiness! Superb customer care!
This location, has been one of the best storage experiences I have ever had. Very clean and well taken care of. Customer service from John was excellent.
John was so helpful at helping find my companies unit, he even reset our gate code ensured it worked properly! I was treated with a friendly smile & provided professional services. The property was clean and had plenty of carts available to use.
Thanks John! We appreciate your kindness and cheerfulness when listening to our needs and helping us get the right storage unit. Thanks again for making the encounter pleasant. you’re a gem! Because of you we will gladly recommend PS to our friends and neighbors!
The leader ship at Public Storage was always pleasant, wonderful, and helpful. I am thankful for a wonderful experience.
Maurice is a great at communication and helped me find what I was looking for.
I’m so glad I chose this location! John, the manager, ensured everything went smoothly. The facility is always very clean, and as a woman, I felt safe every time I visited my storage unit. Thank you, John, for all that you do
Moving to atlanta. Using Public Storage. John was extremely helpful. He made our move that much easier. Thanks John!!!!!
What I dreaded turned out to be a pleasant and memorable experience. I have rented storage space before from Extra Space Storage, UHaul Storage and others but I don’t remember anyone ever saying “thank you for your business “ or let me help you find the unit that best fits your needs and budget “ or even act like they cared enough for me to come back.
Recently I found myself again in need of storage space and 11220 Medlock Bridge Road Public Storage was near my home, so I stopped by to check it out. I was greeted by John who was professional, friendly, and easy to talk with.
John was extremely helpful explaining how everything worked as he showed me around the very clean and orderly facility.
John helped me find the perfect unit for my stuff and even provided me with a pair of work gloves for my wounded hand! As a new customer I could not have been treated better!
I will happily recommend John and Public Storage to my friends and family!
John helped me and brother so much and walked up through each and every step ! Thank you so much .
The manager John is so helpful and easy to work with. I appreciate his help
The manager John is great. He even helped us disassemble a few items to get them to fit into the U-Haul. Would highly recommend if you’re looking for storage in John’s Creek.
Thanks John‘s recommendation,we found a good place to storage. very nice service here!
John is a great manager. He is always professional and very helpful and he has a good personality. The facility is always clean with carts available as needed. It makes such a difference having someone like John at a location.
Got a space at the 10860 State Bridge Rd facility with the help of John, manager at nearby facility at 11220 Medlock Bridge Rd, as there is only a kiosk at State Bridge Rd. A nicer man you will not find! Like someone wrote below, John is a legend!
Worker with John to secure my unit. Great guy and great personality. Really enjoyed meeting him as he went above and beyond to help me secure my unit.
I never imagined leaving a storage review, but here it is. I’ve been a customer here for over a year, and I always work with John. In fact, if I don’t see his car there, I’ll wait til he’s there to stop in. John has always been super helpful, he’s kind, and he’s quite entertaining. The owners of this place should be happy to have an employee that consistently delivers a high level of service and super easy to work with. Thank you John for being a great example of what customer service is.
Oh these units are well kept and super clean which is also what I love.
Tamara
Great Service and Clean Property! John is very helpful and always gives me fantastic service.
I recommend going to him if you need storage space!
Needless to say this is by far the cleanest most professional storage facility I’ve ever seen. John the manager took care of me and even helped me judge the size of my unit for the best price. John has gone above and beyond for me and my family and we are forever grateful. 5 stars
Trying to change to a larger storage unit, I could not find a seamless solution online. Luckily, I met John at this site. John helped me through the process and paperwork smoothly. He also told me many tips of using the storage facility. He had been with the company for many years and worked on quite a few sites around. No doubt this is my go-to-guy for my public storage. Thanks, John!
The manager John from this location was super helpful and was very knowledgably. He made our experience very pleasurable. I would recommend this location and any other locations that he manages to anyone. Thank you John!
John is a legend and provides excellent customer service. Makes the whole experience very human.
Stay Clear Warning!!
The manager John on more than one occasion was very rude, condescending, and discriminative towards myself and my family, that even my child mentioned it
He said smart remarks under his breath
He gave off a very threatening looks at my family, he was very unprofessional
I do not feel safe here anymore.
The facility is very clean and nice
But with a very dirty attitude from John
I will be looking to move out of Public Storage Soon.
I feel very racially profiled.!!!!!!
I even called the district manager and
He basically took up for him
How Would he know his racial views
So he did nothing but apologize
And give John a talking to
Wow that helps.... not
And they Raised my Rate
Sorry Public Storage but you lost a Paying Customer 😞
The manager John at 11220 Medlock Bridge, Johns Creek, GA, was very professional. He explained the process for me to transfer to a larger unit and showed me the unit my belongings would occupy. The facility is very clean and well maintained. Great customer service. I would definitely recommend this facility to friends and family. Thanks John😊
I was so happy to meet Tabitha today at this location. She was extremely helpful to me. I appreciate great customer service. Thank you so much.
Tabitha an associate at the storage was more than helpful when I came to help a friend move out of her unit today. She is warm, kind and patient. I'm so grateful for her great customer service.
This locations manager John was amazing. He was super helpful with my reservation when everyone else was giving me the run around. He kept me laughing when I was already having a hard/long day.
Marge was helpful and professional. Best customer service I’ve ever had!
Great Customer Service by John. He explained everything I needed to know. Nice looking and clean facility. I love the covered area for loading and unloading. Great experience so far.
Great experience here. Marge was so helpful, absolutely great customer service! She goes above and beyond to assist everyone here!
Marge was very nice and pleasant. Great service.
John was wonderful to work with and the reason we went with PS. Marge was also extremely helpful! They make a great team!!
Had issue with booking online, so went to storage directly. John got it fixed and helped me with the booking. He was very patient and explained everything in detail.
John is outstanding! Made our move in fast and easy.
John assisted me with transitioning to a smaller unit. John was so very knowledgeable and patient. John made the process less stressful than I thought. John gave me the best package that helped me to save some money.
John you are Awesome. Thank you for your kindness and professionalism.
The manager John is awesome, he is a pleasure to work with, facility is the best I've seen any storage place.
I had an extremely great experience with this location! Ms. Tabitha was phenomenal! She was very patient with me, as this was my fist time renting! I came in the day before at around closing time, just in a rush to get some info, she provided the amount of information she could, she didn’t have an attitude or anything when I asked if she could still show me around, and that is rare, so I did appreciate that! She had a bubbly attitude and was very concerned! All in all, it was a great experience, thank you Tabitha again!
John is an absolute champion!! He is the nicest most helpful manager I’ve ever worked with at any storage facility our company has ever used. Thank you!!
John got us started with 2 units and gave us excellent customer service.
This is a great storage place. It is clean and the loading area is covered in the case of rain. John at the front desk was super helpful!
I had a larger unit at this facility and needed to downsize. I spoke with John, and he assisted me with securing a smaller unit. He was very knowledgeable and provided outstanding service. He steered me to a unit that met my needs in a smaller package than I envisioned and saved us money as well! I would highly recommend John at this facility should you need personal assistance in obtaining a storage unit.
I recently rented a storage unit from John and had a great experience. The unit was clean and well-maintained, and John was very helpful and accommodating. He was able to answer all of my questions and made the process of renting the unit very smooth. I would highly recommend John and his storage units to anyone in need of extra storage space. He is reliable, efficient, and goes above and beyond to ensure that his customers are satisfied. I have had no issues with my belongings being safe and secure in the unit, and I appreciate John's attention to detail and dedication to providing top-notch service. Overall, I am extremely happy with my experience and would not hesitate to use them again in the future.
Whoever work today. I don't know what is his problem. He need to think before he said. I been here for 3 years.
May be polite folk however, they lose potential customers everytime they fail to keep appointments. I waited for more than 20 minutes outside their office only to receive a phone call after the fact, to be told "sorry can't make it." Why not give people a heads up at least 1 or 2 hours before the appt so that we don't waste our time and gas just getting there only to be let down by your incompetence?
This year "Missing items out of storage unit", so disappointed!!
John was VERY HELPFUL to me and my wife. We rented a larger unit and John made the process so easy !!
Awesome experience dealing with John at this location. Extremely helpful and friendly.
Absolutely love the location. The manger and staff makes sure everything works. They communicate well and are here to assist in anyway to make your day easier.
I had a last minute move and I needed to put all of my belongings in storage. The property manager John was phenomenal! He walked me through the whole process, answered all of my questions and my move as smooth as possible.
Great facility, had to rent another unit at this location and John was the bomb 💣!!! He was very friendly, easy to talk to, professional, and went above and beyond to accommodate my needs. Considering todays climate as far as customer service, he was a ten out of five. Public Storage struck gold with John, ya'll need to clone him and put him at all your locations.
Nothing but easy. John treated us like family and it was a clean and easy to use storage. Happy we went here. If you speak to John, make sure to ask about Rosie.
I had my stuff stored here when it was owned/operated by CubeSmart. When Public Storage took over I wasn't sure what to expect. I have been pleasantly surprised, I needed to move into a bigger unit and John (property manager) was excellent at walking me through the process and it was a breeze. I highly recommended this facility for safety, cleanliness and customer service.
Highly recomend this location. Clean, well maintained and friendly, efficient staff. I had the pleasure of working with John who was very professional, friendly and knowledgeable. He listened to my needs and advised me on the best storage units to fit my belongings. I felt confident that my items were secure. Thank you John for all your help.
Mr. John is a super customer service person. He made everything so simple and patiently narrowed down every detail. With him it was a total service satisfaction for me. Thank you.
Follow up review-7/29/22
John was even more awesome than Lisa. Helped me transition into a new unit in 15 mins, no hassles. This property is run very well.
Lisa was awesome and extremely helpful in setting up the new unit and making sure my insurance was taken care of appropriately.
I rented multiple spaces to ease a move out-of-state. Owner John and his crew cheerfully made sure I got what I needed, even advising on different choices for spaces and access. The huge bay at the main door made moving things in and out very easy -- UHauls and PODS containers fit very well. Their service and good humor helped me keep my stress level down during a frustrating phase of my move. Good folks I recommend highly!
As Public Storage facilities go, this one is pretty good. I've worked with PS before where I was strongarmed into buying their insurance, their locks, etc. and that hasn't occurred at this facility. All of the office staff I've worked with have been polite, helpful, and refrained from trying to sell me stuff.
The facility itself is generally clean and well maintained, although the overhead doors have been an issue from time to time, and the automatic door opener on the phone app has never worked for me. First world problems.
John provided a top-tier customer experience. He went above and beyond to ensure my experience was pleasant. The location is convenient, secure, and clean. We appreciated the covered loading/unloading area, especially in the 95 degree weather and rain!
Convenient, clean and very well maintained units.
Particularly since the arrival of John as Manager, this clean and modern facility has been a pleasure to use. John has advised me on any questions I've had, and I've felt that my storage items have been in the best of hands. Thanks, John, for the first-rate customer service!
John is kind, professional, knowledgeable and willing to help. It's a pleasure working with him.
This particular location is very nice and super clean. Mr. John is sooo awesome!. He makes me laugh every time I’m up there. Definitely a good choice if you’re looking for a storage space.
Very nice and clean Great storage facility. John gave excellent service. Highly recommend if you need storage.
Lisa went above and beyond to help me virtually as I am deployed. Great facility. Drive in bays allow you to pack even when its raining. Super clean, super safe. Easy access.
Great customer service! Moved out today & it went very smoothly.