Public Storage Self-Storage Units at 3687 Flat Shoals Road, Decatur, GA

Natasha went about and beyond to help us this weekend with our needs!!! And the restroom was superb 👌.

Yes I had good experience at this location

Natasha was very helpful. She was kind and understanding. She went above and beyond to help me. I will definitely use the storage facility for all my needs.

I appreciate the great customer service. Lauren was polite, knowledgeable, and professional. She also made a follow up call to make sure the reservation was correct. She even remebered my name when I came in. ⭐️⭐️⭐️⭐️⭐️Considering I haven’t had a storage in some years Lauren was able to help me understand new policy’s and make my process an easy one. She also gave me a card with contact information and times available for storage unit. Definitely will recommend.

Natasha and Annetta were so nice and attentive. My time in the office was very fast and both were very nice and gave me all the proper information needed. Thank you to these two ladies for helping me with signing up for my storage.

Annetta and Tasha was very professional and nice spoken. Thank you Annetta and Tasha for taken care of my concerns

The reps was friendly and very professional

5 star customer service from Annetta and Lauren

The only star here is for Annetta and Lauren. They are truly gems. Incredibly sweet, helpful, patient, and professional! With that being said, the condition of my unit at this location is enough to make my partners and I cancel our contracts with all Public Storage facilities across Georgia. We only left our things there Thursday because we had to return a UHaul on time, but we'll be back Monday to remove our items and then speak with corporate because - The ceiling looks like instant Mesothelioma - The door latch required about 20 minutes of staff's time while they took turns trying to get it to "catch" and secure (and yes it was the door, not the lock) - I can see into neighboring units bc of the gaps in the poorly slapped up plywood I can't help but notice the stark difference between this and my unit in a more "affluent" area. Very disappointing. If a part of town is good enough to put a storage unit and charge, it's nice enough to maintain. Do better PS.

Annette was very helpful she help me rent a space over the phone and her personality was very professional 👏

Annetta i had good visit. She took care of me

Great customer service willing to work with you always professional

This is the best public storage location miss Annetta was really helpful and my unit was nice and clean, best customer service ever.

Hey my name Ms cannon and Ms Annetta was a big help on getting rope for moving and had great customer services every helpful on my stressful day

My experience with Anetta was nothing less than amazing! She was very knowledgeable and helpful when it came to me finding the perfect storage unit! I am very appreciative of Anetta.

Annetta is the best. She is professional and efficient and has the best customer service. Give her a raise!

Annetta Taylor is always the best she could be. Always remind me to make my payments on times. Great attitude.

Annetta was great! She helped me throughout the whole processs, moving in and moving out ! She made it a great experience.

Annetta was very helpful with my rental great customer service

ms.anetta is the truth, this is not one of those storages where they treat you any type of way. If you are anywhere on the east side and need storage, go here! I've been living in georgia my whole life, never had an experience like this. plus, i dont leave reviews but this one was worth it.

Annetta was absolutely amazing! I love her! She has the best customer service ever!! Not only is she is very knowledgeable and hands on, she is also very professional plus she is big on security, which i love. She shows so much empathy for all who come there. I adore her, She helped me get a unit with a smile even when i was a little upset she was very patient and understanding with me. I can tell she loves her job and does it very well. I recommend friends and family here because of her as well as any of you reading this today, this is the storage you wanna go to. Trust me!

Annetta was very professional while working with me! I thought that I would lose my storage but I was very fortunate to have someone on staff so companionate for the needs of the people! I Thank God for Annetta, definitely a 5 star professional!

RARELY ATTENDANT ON DUTY FOR QUESTIONS OR CONCERNS ON THE DAYS I AM ONSITE. ALSO OFFICE DOOR IS LOCKED AND NO ATTENDANT IS SEEN ON PREMISES NO ACCESS TO RESTROOMS. IT WOULD HELP IF INSTRUCTIONS ARE POSTED ONSITE FOR RESTOOM ACCESS.

Been for years and have not had mouse issues like previous public storages. The manager is nice and helpful.

Lymia was great ! Thank you !!!

My rent was due on the 1st of February made arrangements and my stuff got removed after anyways.

Hello. Wanted to send a Kudos to Annetta (hope I spelled it correctly) for her awesome customer service. She is friendly and efficient. She helped me to her fullest extent. Truly appreciated.

Greetings All! I just want to say that I received nothing less than excellent customer service from Ms. Taiwan Carmichael!! On Sunday, December 3rd, I literally spent almost 3 hours with Ms. Carmichael trying to access my unit; she was actually not slated to work the Flat Shoals location, and left her location to assist. She made every call and text possible, from the employees working at the location to the district manager; she did not leave me until I was able to access my unit. She remained patient, vigilant and focused during the entire time. Ms. Carmichael, please forgive me for taking such an extended time to write this review, and I still say that I owe you dinner! Thank you for providing more than amazing customer service, the company is blessed to have you!! Ms. Bo.

I have used this storage for my family many times and miss Annetta and miss Natasha have always been congenial and hospitable in assisting with providing the best storage unit suitable for my needs.

Vey helpful and polite! All stars for Annetta!!!

Annette great customer service. Very professional.

Horrible units are being broken into and nothing is being said or done about it.

Office is never open when it’s supposed to be an the hours for access is ridiculous.

The lady is here did a great job under the circumstances. But there's no lights in the buildings but everything looks secure

Anetta was very helpful and as usual very accommodating

What a great young lady with an awesome personality 🙌 Annetta Rocks!!

Annetta was very help this young lady went over and above to assist me with my account great job 👏

Annetta was amazing! She made sure I got everything situated with my account before I left and was very helpful.

Annetta is very courteous, professional and helpful. She always welcomes us with a smile. We continue to utilize this facility primarily because of her

Annetta, is the best she goes above and beyond with her customer service, always willing to do what’s in her power to help. Her staff is a reflection of her for the most part. No complaints and I have been using my unit almost a year now she also made the move in so easy breezy

Annetta was exact with helping me She was very professional love her personality

Annetta and Malana we’re extremely helpful, and answered all my questions. Definitely recommend.

Annetta was very outstanding and helpful with the knowledge of my rental

Annetta was a great person friendly and fast get you in and out

Annetta was very awesome and professional with knowledgeable information on the storeage

The women in this office is so ghetto they will see you trying to get in the gate and will not open it they need to realize some times the codes don't work

Went to Public Storage and met Annetta. She was EXCELLENT. She helped me with an issue. Wonderful Person!!!! 💯💯💯

Kiaran great customer service she very helpful thank you for service

Annetta was awesome! Very helpful

Ms. Annetta really help me out today. She is wonderful thank you love storing here thanks to her

This Is The Greatest Storage Facility I Have Ever Rented From Regina & Qiana Are The Best Very Professional Polite Knowledgeable & Honest I Recommend This Location Hands Up

Ms. Annetta was so very supportive and helpful with my issue, I wish we had more people that’s in the workplace to be like her. May God continue to bless her. 😘😘😘

Kiaran and Annetta are the truth,I truly enjoyed my experience and service

Kiaran and Annetta did a wonderful job at helping me through my process and reassuring me through my move in. Thank you so much!

Customer service is meh. Most business is done electronically. You can actually do your entire rental without dealing with another person.

Innovative and great seevice

Kiaran, Tarniece, and Annetta Good I am apostle Ralph Robinson SR APOSTLE. Temple of deliverance ministry Inc 5087 west street forest park Georgia 300297. I have had a great experience in public storage. These great women's really help me with every question I ask them. Please let them know I truly appreciate them. Please give give them a bonus SINCERELY CHIEF APOSTLE RALPH ROBINSON.

Amazing. The employee! Kiaran and Annetta

Annetta was very helpful from me moving in to me moving out. Was a great experience at this location I'll definitely recommend.

Thank you malana for you great help. Appreciate the great customer service.

L231 service was the best phenomenal

Annetta & Kiaran was a great help today , they helped me move in safely in a timely manner .

This place was absolutely 💯 gave me great service. It's not even my location but I was able to pay my bill there and Annette was fantastic.

Annetta was very professional she helped me rent my space and took the time out to help set my mobile app up. Beautiful young lady with great customer service

Awesome experience with Annetta.She was very patience and very knowledgeable and very helpful. Her customer service was remarkable.She deserved a raise. Thank you!!!

Pretty decent place!

Malana was great! She made the process smooth. Thanks 🙂

Annetta is the best great customer service I’m not sure if I’m spelling her name correctly but she has a great personality always polite and friendly thanks

She has great customer service.....friendly atmosphere..very helpful #!! Annett

Can't get to my storage box,. And I am paying $300 a month. With his feet I should have access after 6:00 pm.

Annette has excellent customer service thank you so much 💓

Malana was INCREDIBLY Helpful and Friendly. Solved my issues with a few clicks from her computer and walked me through my entire rental process.

Ok place

Antta was soo helpful best in the business!?!?

Good

FIRST THING MS. ANNETTA WAS MOST HELPFUL IN GETTING ME THE INFORMATION I NEEDED. WE COULD NOT FIND INFORMATION ON A SOME THINGS , SHE STAYED IN THE COMPUTER UNTIL SHE FOUND THE CORRECT DETAILS I NEEDED. IN THE MIDDLE OF ALL THE MISHAPS, SHE WAS VERY RESPECTFUL IN HANDLING THE ENTIRE ENCOUNTER TO MAKE ME ...THE CUSTOMER..VERY HAPPY .I THANK PUBLIC STORAGE FOR HAVING MS. ANNETTA IN PLACE TO HELP ME AS WELL AS OTHERS.

This has been the easiest best experience of great customer service experience coming

Annette, was very helpful. She went above and beyond to make sure I left satisfied. I will always choose this storage facility over any other location.

The visit and service was great. Annetta gave customer service.

Customer service with excellent very good service Annetta was very polite will come back

Annetta has been very very helpful and professional

Annette a great 👍 service she is loved by the community keep her in management to help Decatur residents we wanna give her 10 stars great person for public storage management thanks

Annette was amazing she helped my mom get her storage.

Annetta is very helpful

Annette was absolutely amazing, her customer service was delightful, we need more people in the world like her. God bless you and keep smiling,

Annetta is an amazing help. she was kind, professional, and she really knows her stuff. She works great with customers and she is understanding. Although I was unsure of what I really needed, she made sure that I left with a smile on my face. Annetta for the win and making all of her customers happy. Thank you for this experience and making it a pleasant one.

Annetta be was very helpful

Annetta was great and has amazing customer service

Shenera is always a big help. She is very friendly and never gives me a hard time.

Excellent attitudes and atmosphere

Shenera was great. She did not have the promo I was looking for so went out of her way to find me one at a different location and even completed the paperwork to save me time when I got to the location. Excellent customer service and I would recommend her to anyone.

Very helpful staff

She era was so helpful. She helped me set up autopay through the app

AUCTION BUYERS BEWARE !!Staff was unprofessional, rude they shut my storage treasures account before I could empty it out. They tried to lock me in the facility because they wanted to “make sure it was clean”. Mind you I had to unload my truck and bring it back the same day. Julie I believe her name is is the worst. Called corporate and district manager on her because of how rude she was.

Shenera got me in and out quickly

Shenera was AMAZING. She made a unfortunate situation so much better and even was able to help me with some moving direction. She worked out the whole experience for me and I'm so grateful. I will definitely recommend her to others.

Shenera and Tay were awesome. They helped me with my transfer and to get the right size. I truly appreciate the service.

Shenera is always so pleasant and helpful.

Shenera was very nice and helped us find the right size space and explained the app.

Shenera was so sweet and helpful. Great job!

Shenwra was a great big help. I had a issue at one location and she got me taken care of over the phone and then i ended up going to rent at her property.