Public Storage Self-Storage Units at 820 Fairburn Road SW, Atlanta, GA

India was great and very knowledgeable

I highly recommend this storage location to anyone in need of a reliable and well-maintained facility my belongings were kept in such great condition.

Great customer service

Carlos is always superb with customer service.

Carlos and Aaliyah were so helpful today. Moving can be overwhelming but they made it easy. Super fast and proficiency I was in and out. Great customer service these 2 made my day so much smoother

Great service from Carlos and the team. Thank you so much for your help and I appreciate the tour of the units.

This was my first time getting a unit and Carlos was so helpful. He made the entire process super easy and explained everything. Great customer service!

Aaliyah was the best customer service representative I have ever met. My situation was really bad and once Aaliyah gain control of things it became the best experience at Public Storage. I want to thanked Public Storage for hiring professionals like Aaliyah to deal with actual people and when a problem occurs. Aaliyah have a great day and thank you so much for being an experienced professional customer service representative!

This crew is AMAZING! I worked with Niesha and Aaliyah and they made my day! So professional and Jeff is the best ever!

Price gauging. I went from 98 to now 253 pre month. This is ridiculous. I work three jobs to keep up with things. Stop raising the rates. This is approximately what I pay. I'm furious. I'm at different location. Talked to the district manager and he was really helpful and gave me a discount.

Customer service is always great here! They're always giving great advice to my storage needs. Looking forward to continue my business with Fairburn Rd. Public Storage. Ask for Niesha! She is very knowledgeable and always gives great customer service.

Keep these girls Aliyah, Jane’s, Shinika. They are the best!

The best public storage in the state hands down!!! Professional helpful clean respectful.

The staff @ the fairburn rd location is stellar. They are very professional and they go over and beyond to cater to the customers needs. Aaliyah and shanicka are the bomb. Thanks for everything and continue to be great!! A very satisfied customer!!!!

I have had a great experience from the on line reservation experience to the office staff. I had to make a last minute change to my storage size and Aaliyah was a great help. The facility is clean, well lit and has security! I recommend this storage space to anyone looking for good customer service

Big shoutout to Niesha for her help and her services! Great employee at Public Storage

Jeff , Shinika, Aaliyah they were very nice and gave excellent customer service. We had issues with the unit but they were very helpful and assisted and any way they could. Thanks guys

Exceptionally great service from Jeff to Ms. Shinika. Thank you for helping to make my storage stay a smooth process!

I have been a Public Storage customer for months now and my experience has been sincerely TOP NOTCH! Starting from Upper Management Jeff S and Derek L, Property Manager(s) Aaliyah B, Shinika W and Nekoz J. When I tell you these people are amazing in their own right, I have NEVER received such service at a storage facility in my entire life and I am 54 years of age! Usually when you call a company for assistance, you are taking a 50/50 chance but not at the Fairburn Facility 820 Fairburn RD, you are GUARANTEED the BEST SERVICE from anyone who picks up the phone at that location!!!! KUDOS TEAM!!!!! Clone each one of them if you can! LOL! I work in hospitality and have for 33 years, so to receive this type of service from a storage facility apparently, you guys are doing something right! All the other Public Storage Facilities better watch out!!! 820 Fairburn RD is NUMBER ONE so PLEASE, take great care of these Public Storage Employees because they sure take great care of each and every one of their customers!!! I wish GOOGLE had infinite stars!!! They deserve them all!!! :)

Aaliyah

Aaliyah was and outstanding sales Pearson to work with as well as Carlos he was a great person as well . My prayer I have his name right.

Roaches will infest your stuff and rats and your belongings will mildew even if in climate controlled they should be shut down asap

Aaliyah Was extremely helpful. And I had a kind personality

A newly established facility with highly competent and experienced property management professionals.

Came to this location and was amazed by the level of professionalism and service I recieved. I was greeted by Ms. Shinika as soon as I walked in and she was so friendly, and professional and had the most positive attitude. They didn't have the size I was looking for but she went the extra mile to help me find the size at another location. I would recommend this location definitely.

You all have a up coming senior in college Carlos who is amazing, has great customer services skills and is a all around pleasant person answered every question I had he took care of just wanted to say thank you for making my public storage Experience a great one.

James was very helpful and looked out for me and my unit!

I recently, by accident, drove away and left my unit open. I was contacted within a reasonable amount of time alerting me of this and my property was secured before anything was lost. Thank you to your staff for looking out for me.

Aaliyah she was very nice and professional and her customer service was AMAZING!!

Aaliyah was really great. She was friendly and answered all my questions, she even assisted me with finding other locations because they didn’t have my needed size. I was pleasantly surprised been in an area that area of town. Keep up the great customer service it’s really appreciated.

Every time this location the staff is always professional and respectful and cursity Janea,Niesha,Allah and properly is always clean

I was actually in today and both the ladies that were in the store were nice and helpful. The person that helped me was Ms. Neisha and she was very knowledgeable, she explained everything very well and answered any questions I had. I highly recommend this location if anyone is in need of a storage unit.

Met a young lady by the name Neisha she was very pleasant and professional I will recommend this office very nice and clean plus customer service with a smile.....

I'm at public storage and Aaliyah customer service was excellent and supreme, she where very diligent with me I was a little disgruntled, an she com me down I thank her so much may God bless her and she needs a raise.....

Spoke to Ms. Aliyah at the Fairburn Road location. Her customer service was phenomenal

Aaliyah is a wonderful employee, she really helped me out today. She went above and beyond to assist with my move-in and I know if she did it for me, she's doing it for everybody. Five stars for her!

I have to give praise to Dora at the Public Storage at 1844 Mountain Industrial Blvd. She was so pleasant and helpful, and she had amazing energy. I think customer service like this should be recognized. Thank you, Dora for all that you do.

I don’t like to feel claustrophobic; I didn’t feel this way in this storage, and it didn’t feel shaky. I like that they have climate control, but I would like to see more rolling carts to put my stuff on. Most of the time, I have to wait for one, and that can take a while. 03/09/2024 Update This facility was recently constructed, but it's already showing signs of neglect due to poor maintenance. The main entrance had a note directing us to use the back door, which was quite inconvenient for my family and me. The grounds are consistently littered with various types of trash, discarded furniture, and leftover food from restaurants. I once needed to use the restroom but immediately exited due to its condition. Despite the high cost of storing personal items here, I fear that rodents and insects may infest the storage units.

These storages are too dam expensive!!! **I'm paying350$ monthly*"!!!

Unsafe location.No on property manager and it's a waste of time trying to reach them by phone even when prompted to be connected to manager.Break ins and vandalism.Restroom not close to front and you will spend 20 minutes trying to find it No clear display of directions.Iys convient for many but sometimes that's not always best..

Aaliyah and Carlos were very professional, knowledgeable, and great customer service. I would definitely refer my friends to this location.

The people was very helpful,and the place was big, clean and smell really good

I reserved a unit on Thursday for Sunday, went in the office on Sunday to make sure every thing was in order. I payed for moving help only to get there and notice a lock on the unit that took 15 minutes to locate. I called public storage and after being transfered stayed on hold for a while. I was told that I would have to come back tomorrow when the office was opened. My problem is who's going to find and pay more movers? Whose going to stay up and watch the unlocked truck with all my belongings?. This truck is to be returned by q2am. Why do I have to call off with no sick time left. I was offered 25 dollars after I asked these questions.

Aaliyah is awesome!

Aliyah, was a great representative today, very helpful and knowledgeable. Everything done in timely manner. Would recommend recommend her anytime

Niesha was awesome great personality very very helpful and knew exactly what I needed was on target with the prices.

The price increase is ridiculous. 40 extraordinary monthly payments

This is my 1st time ever having to rent a storage. Ms. J (nickname)I gave her since I'm not good with names, was my Rep and she was awesome. Her customer service was on point. She answered any and every question I had concerning the unit I wished for as far as climate control, cameras onsite etc. She made the experience less nerve wrecking. I appreciated her services.

Good service!!

How’s this for custom service? I pull up at 3pm and I see the associate locking up the office. I asked if they were closed and she said “No, but I’m going on my 30 minute break”. Lock the office and got in her car and drove off. I was there to buy boxes for an upcoming move. I have been an online paying customer for over 2 years. She was not concerned about whatever my issue was (which literally would have only taken a few minutes to but some boxes), she never asked. Just locked up and got in her car. I’ll be very happy to leave this place. This is not the first incidence of poor customer service, just the one I finally got frustrated enough to write about. Public storage as a company may be OK but every location if different. Choose wisely.

Public Storage is trying to rip me off. I have had my storage since June 2022. I have never been late. I moved out of my storage on Sept 1 2023 before 1130AM. I left the storage clean and ready for the next customer.I was told I owe for the entire month of Sept because I should have moved the day before Aug 31. I understand if you are charging a prorated amount, but it is unfair to charge for an entire month.

sa

It okay

The 3 young ladies who were at the front were so professional and made my experience smooth and easy. Thanks Aaliyah!!!

Aaliyah showed great customer service and great attitude,I was very impressed with the service I received and will be coming back in the future when needed

2023 Had some billing concerns and spoke with a young lady named Chanel. She was able to address my concerns satisfactorily and quickly. Thanks, Chanel! 2022 A little pricey. Uhaul has the same size space WITH climate control for less. Move-in process was seamless.

Very professional, knowledgeable and helpful!!!

Aaliyah and Niesha were ABSOLUTELY AMAZING!!! Both ladies were courteous, knowledgeable and personable. If you need storage space go talk to them!!!!!

Aaliyah and Niesha were great, thanks ladies!

The staff here is great! Thanks Niesha, Horace and Aaliyah!

It is a great location, Staff is very nice and friendly! Spacious storage’s love it!!!

AALIYAH was awesome and very knowledgeable. I'll continue to recommend Public Storage Fairburn Rd location.

Best experience every Aaliyah went a love and beyond to make my experience easy. I was very stress when I arrived but she made everything much better. Thank you for and awesome experience. We need more ppl like her.

I was greeted by Aaliyah with a beautiful smile and she was very helpful and even saved me a few dollars. The facility is well clean and well kept.

Ms. Danielle offered GREAT service, she was quick, efficient, and informative. There was no wait whatsoever, we truly appreciate all her help, patience, and kindness. Thank you!!!!

I ran into Chanel while visiting my unit. She was very helpful and gave me a lot of advice about my unit and the upkeep. I will be reaching out for her help again!

The woman that was at front desk was excellent, great personality and on point.

Niesha was AWESOME. Great customer service very amazing personality. She was willing to go above and beyond to assist us with our needs.

Friendly, patient staff. The process of renting a storage was made very simple.

I want to honestly say that you all are this location are awesome I really been having hards times you always go over beyond to help me maintain.They definitely have been Good sent for me I would love to thank you all at the fairburn road location.

I came in to down size my storage space and staff was polite and helpful especially the lock smith lady.

It's clean

Love the storage space nice and clean friendly staff.

Go to Cube Smart! They do free reservations unlike Public Storage. They keep your money if you cancel and have countless break-ins! Terrible place to do business with! Run while you can!

Magically it’s ppl in the office if your payment is late but when your property is destroyed due to mold that developed in their climate controlled unit they are nowhere to be found…

This place was my worst experience in all my life! The first encounter was great but that person apparently left shortly after and everything went downhill from there. My lock was cut off of my unit and a new lock replaced it. At the office they told me I was using the wrong unit. After that was resolved, I STILL had to pay another $25 for a new lock. I was on autopay so my payments were automatically deducted. The following month (2), I received a notice that I had not paid. A new person was at the counter and she was very pleasant and knowledgeable. (I never saw her again!) She looked over my account and found that I was being charged for two units. So she corrected that error. I decided it was time to end this nightmare. On my day off, I went to the location to remove my items. I could not enter my code to open the door so I went to the front office. The manager from hell was at the desk and said something was wrong with the door entry system so no one was able to enter the building. There were numerous people in the room and she was yelling for everyone "get out" so she could find out what to do. It was not corrected until the next day. I returned to retrieve my things. It was clothing because I don't have enough closet space at home. Upon removing my things, I found that my leather coat was missing. I didn't even bother going to speak with her considering I had to pay for a new lock that I did not destroy, she definitely was not going to do anything about my stolen item. There may have been more missing but I was just disgusted at that point. I have used Public Storage before and it was NOT like this one. Steer clear of this place if you are looking for storage!!!!!

BEWARE BEWARE of enrolling online. Enrollment online forces an AUTOPAY enrollment with whatever method of payment you use during online enrollment. Call customer service immediately after enrollment to opt out of AUTOPAY, if you wish to opt out. I opted out and their trap system still enrolled me. Bring a broom My unit was also dirty upon move in.

Shaundra and Kymara were absolutely amazing. They gave me the best customer service ever! They were so pleasant and so helpful. They made my day.

I really hate Public Storage.

Great Representation!!! Awesome!!! FDA carle, Kay AWESOME!!!!

This is a newly built facility but it.is.dirty and down right nasty. The pictures I’ve included are from two different visits on the same day. They don’t clean up daily. The elevator smelled of urine and the carts were no where to be found the first time so I had to come back later that day. This would be a great location if they kept it clean. The standard for how the customers treat the property are set by the staff. Every single time I come, there is trash everywhere. Whether it’s morning or evening.

Ms.Gidget was very helpful with assisting me with logging into the link and walking me through the steps process.

Sabrina was amazing to me this morning. She was very patient && answered every question I asked. I really appreciate the customer service.

This place is wonderful and it was just what I was looking for and that young lady that was on duty was great and I would tell anyone to go to public storage because they are the best.

Great and clean atmosphere

The person who helps you get your rental together did a phenomenal job with assisting me.

I Did A Reservation On Line When I Got There They Had All My Information So All We Had To Do Was Complete It And Pay And The Storage Units Are Nice It's Up To The Individual To It Keep Clean 🙂🙂

Costumer service was everything to me. The young lady really heeled me to understand and even walked me thru the maze to find the unit.

Leon is great customer service very informative.

Demetrius and JuJu was best customer service ever!!!

Julia is very very awesome she gave me all the assistance that I need thank you very much and then hit me

Today I secured a storage space at 820 Fairburn Rd Atlanta I was assisted by Demetrius who was more than accommodating! He helped me more than I ever anticipated. He made this an exceptional experience! Thank you so much Demetrius!😃❗️

They were able to help resolve the issue I was having with a refund. Been going through it so I appreciate it!

Bad communication, they just want the money.

Heather was awesome! The facility was new, clean and easily accessible! Don't hesitate to store your stuff here...and ask for Heather!

Jameelah and Heather had great customer service! Definitely would recommend this location. Tggggf

Demetris was a wonder help and got me a great deal.He even helped me pick out storage for my things. And told me about the current $1 special. 😀

Jamellah was extremely pleasant during my short notice reservation. I appreciate everyone's customer service and kindness. The facility is really clean and easy to navigate. Thank you all very much.

Heather was awesome today!! This is ny first time using storage and Heather was a god sent angel!!

Heather gave me OUTSTANDING 5 star service today and gave me all the information on storing my items. Thanks Heather!

Heather definitely help make a difficult situation easier to get through. My unit was broken into. Heather was patient, pleasant, well informed and helpful.

Heather did good she is the best

I rented online and had to switch to a bigger unit Michael related the message to Heather they were both very polite and transparent with my upgrade she went the extra mile to make this experience as easy as possible cause moving is very stressful and I'm in the new climate control facility it's so nice , Thank you Heather and Micheal at the Fairburn Rd location

Service was great with Heather who broke down in details what was owed and all the terms. I will recommend to others. Thanks!

Heather was super friendly patient and knowledgeable!! I appreciate everything she has made this move a breeze for my client!! Thank you Heather so so much!

Heather and Jameelah were very patient and understanding through the process !! Definitely recommend this location !! Thanks for providing exceptional customer service !!!

Heather and Jameelah gave us all the info on the spaces today! Great 5 star service!

Came in to location greeted by Shaundra very nice lady love her attitude great customer service

On point great professional attitudes

Nice courteous customer service and a very clean facility! Jamilia Mike and the rest very helpful!

Heather was very nice and helpful.....thanks Heather

Heather was awesome so helpful

BEWARE of price gauging.... I rented a unit about 3 months ago. The contracted rate was 349.00. They raised the rent to 427.00 just because they can. DO NOT RENT FROM HERE. You may budget for the rate quoted, and they can continue to raise the rate as much as they want. The contract means NOTHING. If you rent from here, be prepared for rate changes at any time.

Ariana is the best she has worked at two locations and every time she always make sure everything is correct and fixed I love her service you can’t find a better person to help you when it comes to Publix storage she is friendly knowledgeable and does everything in her power to help you with what you need y’all need to go ahead and make her a manger ASAP