Not sure if anyone available at front desk, made reservation online and went to check in no one available and rental office closed all day, tried calling them and no response. One of the worst public storage facility
We are very happy the way we were treated Dell is a great guy and really pleasant guy to work with, he was very knowledgeable and helpful.
Thanks Dell !!!
Angie should get more than 5 stars cause she wasn’t even in the door yet and helped me out really fast with an issue with my unit door not closing. She didn’t even go in the office to put her stuff down. She went right to my unit and showed me a trick and it worked perfectly. I wish there more nice humans like Angie she’s always so nice and always has a smile on her face. Thank you Angie for all your help again.
Angie and Dell were fantastic at helping me today. They are both very kind and helpful. They didn’t mind answering all my questions I had and it was a lot. I love the name they made for them as a team DNA very cute.
This would have been a 1 star review if it weren’t for Angie. I was locked out of my unit for almost 4 months and never was able to get ahold of anyone to help. My sentimental holiday items were in there and it was important to me that I get them back. When my messages reached Angie she took it upon herself to text me from her own personal number and let me know next steps and within a week I was back into my unit!
Great experience and wonderful customer service
My daughter been a customer for a long time both locations and Angie is always there to help me And My daughter. We are forever grateful for her and her help over the years!!! Public storage is lucky to have her!!!
Great place. I store all of my keepsakes here or miscellaneous items. Angie, the lot supervisor is amazing and very helpful. She makes the renting process go smoothly and efficiently. Recently upgraded units and was guided by Angie on what options best met our needs. Thanks. Long term customer.
Angie provides amazing customer service! She was incredibly helpful after a reservation mishap that occurred. Angie was communicative and made the correction process a breeze! I appreciate her willingness to help and provide information regarding the rental process, her customer service skills allowed me to feel comfortable asking questions or requesting clarification. I’m very happy to be renting from a company with employees that take such good care of their customers ☺️ Thank you Angie for all that you do!
Dell did a great job helping us get all set up with our storage unit. Thank you!
GREAT customer service! Angie had most all the paperwork ready to go, so it was an in and out experience. Dell also, stepped it up and got me in the system two days later without hesitation. Thank you, BOTH for a job well done.
Angie is the best manager I ever met she knows her stuff!!!
Al principio me sentí incómodo porque no pude acceder a la instalación después que tenía todo allí pero cuando se lo comenté a los representantes del lugar me di cuenta que todo era por el desastre que dejó el huracán y hoy me siento muy contento y por la preocupación y la atención brindada.Es un lugar espectacular se los recomiendo a todos y le doy gracias nuevamente por la atención que prestan a sus clientes,por la preocupación y ayuda brindada.Felicidades por mantener a los clientes bien atendidos y gracias por su ayuda y en especial al señor MANUEL,más conocido por mane que ocupo mucho de su tiempo para brindarme una buena atención.
Angie,is AWESOME!!!She is a superb worker, has helped me alot. Always has a smile which means alot!
Dell was very kind and helpful. Customer service was excellent!! Dell solved my issue in no time. Very efficient with his job and most importantly deserves a raise. Keep up the great work!!!!
Angie is an absolutely wonderful manager here - I’ve been a customer for going on a year now and she’s always so attentive and checks in on me. Love that I can open the gates from an app on my phone and the hours have been very convenient. Even won a good customer discount on rent during the holidays which was wonderful! Great place and convenient location as well.
I am a senior and never rented a storage unit at this age. Angie walked me through the whole process. She was absolutely wonderful and patient. If I could give her 10 stars I would. Thank you so so much Angie!!!
Avoid this place! Once you rent a place they will jack your rent significantly. Mine has more than tripled in a couple of years. Will be moving to a new place for a much better rate.
Dell was amazing and extremely helpful with my move!!
Angie is honestly the best !!! 10/10 ❤️
My husband and I have been renting a storage unit at this public Storage location for the past 2 years, and we have been consistently impressed with the office manager Angie. She has gone above and beyond to ensure that our experience has been smooth and hassle-free. From helping us with the initial rental process to addressing any concerns or issues that have come up during our time here, Angie has always been professional, friendly, and extremely helpful. I truly appreciate her dedication to providing excellent customer service, she is definitely the reason we have continued to stay at this location and I highly recommend this facility to anyone in need of storage space.
Angie is my Girl. Whenever I have any questions about anything regarding my storage unit she's always there to help me. I'll always make sure to store things here if needed because of the security of my things and the great communication Angie and the team Is always making sure to keep their tenants informed. Love this location and all the help they have been to me.
I highly recommend this Public Storage location! It’s clean, safe, and has friendly staff! Special recognition to Angie who has always provided me with excellent customer service and always has a smile! Contact Angie for all your storage needs!
Angie was a lovely person and gave us a great deal for are storage, she was helpful, sweet, and does a amazing job. Thanks Angie!
Angie and Dell are great. Angie always does a really good job helping with any question and concerns i have. The move in here at the storage was smooth and easy. I am grateful for the amazing customer service that is provided here. I definitely recommend renting a storage here you won’t regret it.
Great storage facility.. Angie the property manager … AWESOME.. very helpful and friendly… very satisfy with the service here….
Mr. Dell is a person who can solve problems and his customer service skills are the best! Thank you for your great staff!
Good safe place to store your personal property. Angela is extremely helpful whenever you need anything. Highly recommend.
Angie is amazing! Showed me a few units, very patient and professional. Come to see her!
I probably won't use this location again. The door didn't close all the way, and it allowed leaves, animals, and bugs in the unit. Other than that, it was ok.
Dell was so helpful. Found us a unit that matched out needs. Fast and friendly service.
Dell and Angie were great! They made the whole experience seamless, easy and painless. Dell really got everything squared away for me very quickly. Please make sure you pay them a visit when you walk-in
I park my business truck at this Public Storage facility on North Dale Mabry. It is clean and a safe location. The manager, Angie is very professional and has supported all of my requests. If you're looking for a storage facility I highly recommend this location.
I highly recommend this Public Storage facility for anybody needing additional storage room. Angela is always professional and gives a great deal of knowledge and assistance in choosing the right storage unit size for your particular needs.
Always polite, professional, and a pleasure to deal with. The grounds are always clean and free of debris. Easy entry in and out as well, using the Public Storage app.
Today, I had the wonderful opportunity to work with Dell and Angie, who made my transition to a smaller unit to save money a smooth and pleasant experience. The prices had gone up, prompting me to seek a more affordable option, and Mr. Dell went above and beyond to assist me in finding a new unit in the same area at a significantly improved price. His accommodating nature and helpful demeanor truly made the process stress-free and enjoyable. I am grateful for his dedication to customer satisfaction and for going the extra mile to ensure that I was taken care of. Working with Dale and Angie was a true pleasure, and I am thrilled with the outcome of securing a new, more affordable unit in a convenient location.
Dell, great service very helpful will definitely come back if needed again
Angie was so helpful and accommodating as a new customer.
Dell and Angie provided great service and find me what I need it, that is highly appreciate it
Angie and Dell did a great job helping me. These two work very well together.
Very nice customer service ! Thanks to Dell !
We had an issue when we got into our storage unit where we felt like it wasn’t quite as many square feet. We came into the office and worked with Dell and let me tell you this guy is absolutely freaking amazing. He figures it all out bends over backwards. Looks across multiple properties to get you just what he needs. Most company should have a guy like Dell working for them. The world would be a better place.
I have to say I’ve been renting at Carrollwood for over 2 years. Angie has been absolutely amazing 💯. She knew the unit I was renting. She called me to let me know during her rounds she found it unlocked. Thats customer service. It’s safe and immaculate here. Highly recommend it! Thank you so much! Hugs your way Angie!
(DNA)
Dell and Angie are a sensational team and an asset to Public Storage. CUSTOMER SERVICE WAS THE BEST I HAVE EVER HAD OR SEEN IN A VERY LONG TIME. GOOD JOB GUYS.
Angie did an excellent job showing me around and helping pick the right size unit am gonna need. Thanks miss Angie
Angie is amazing, she goes above and beyond to ensure I had everything taken care of.
Angie was fantastic. Walked me through the process and very knowledgable. Friendly and glad I'm storing at this place!
I received exceptional customer service today as this is my first time packing all my things away and I was nervous after just having a painful experience with your competitors rough and unpolished Customper service sept. . Dell was able to quickly put me at ease and to offer his expert advice on exactly what size unit would fit it all in easily. It will take multiple trips to get all the loads for sure. He gave me a tour and offered some advice of how to package up my most prized possessions. especially regarding those larger tools that always end up being thrown hard to the floor out of frustration which makes it difficult to get them up later when needed. I asked about flooding in my unit as my furniture bottoms are made of soft wood, and was assured my boxes temaining secure was a top priority. he explained ways to access my unit more easily, as I plan on being in and out if it a great deal. He is well versed in his field and had some packing and unloading advice to make the transition to a larger unit easier. If his well polished service delivery is common among your employees, I know I will enjoy my experience with your company.
I would recommend public storage to anyone in need of additional space for their. Dell suggested the perfect size unit for me. I was going to get a smaller unit that would never have been able to accommodate my belongings. Dell was extremely professional and had was very easy to talk to. If you have any questions about public storage on Dale Mabry in north Tampa , Dell is the man to see. Thanks Dell
My experience with this facility has been outstanding. Dell was most helpful in determining the amount of space I needed without being wasteful, yet having enough space so I could access my things without having to yank everything out of the unit. This facility is very clean and easy to access. A shout out to Dell for being so helpful and on point!
I wanted to say that Dell was awesome he located the exact size unit storage that I needed and was so professional and I really appreciate all of his help.
I had a great experience with a very friendly and knowledgeable staff member of Public Storage. He spoke very professional and understanding of my current situation. He went through the entire process of the down payment and monthly payment and he even walked with me showing me each of the different types and sizes of unit. Since this was my first time ever using this type of service. I just wish everyone would be as helpful as Dell. Can't say enough except to say Thank you for your help and support. I hope that this company Appreciates
Awful. There are many other locations located extremely close to this. Save yourself the headache & go to any one of them first.
Angie did a great job helping me with my move in and out. You need more workers like her they hard to come by. When I need to rent a unit again I will go here and only if Angie works here she’s fire great personality.
I opened the door and was immediately greeted by Angie. She let me know she would be with me in a moment once she was done with the customer in front of me. She then helped me and was polite and friendly. Even gave me directions to me locker. Great job in hiring her she is an asset to the company
ANGIE NEEDS TO BE RE TRAINED/FIRED SHE IS NOT UP TO DATE ON COMPANY POLICY AT ALL COST ME OVER $100 IN ADDITIONAL FEES BECAUSE SHE WAS IGNORANT TO HER OWN STORE POLICIES AND MISINFORMED ME SHE DOES NOT HAVE INFORMATION ON DISTRICT MANAGER SAYS SHE IS HIGHEST HIGHER UP VERY DISAPPOINTED WITH THE CUSTOMER SERVICE AT THIS STORE DEFINITELY NEED TO HIRE NEW PEOPLE
I’ve been calling these people for DAAYYYSSSSS and NOBODY is picking up the phone and I know they are there cause I heard the phone pick up and immediately hang up one time. EXTREMELY UNPROFESSIONAL!!!
I do not usually write reviews however my experience today with Dale was so awesome I felt I needed to write a review. He absolutely went above and beyond in helping my wife and I with a new reservation. We had a few issues setting up but he made sure he helped us get it all sorted out. Took an hour of his time but he did it. Thank you Dale for your help.
Excellent customer service from Dell.
Angie is awesome she always takes care of me and helps me whenever I need her! You can ALWAYS count on Angie!
Terrible experience, from Angie the property manager all the way to the gates not working correctly, being locked in being locked out all the way to no one available when you need them. Might I add there's no restroom facility to wash your hands or use the restroom. However they do make up for that by not having a water fountain or drinking receptacle in which one would think it would be commonplace in a hot non-air-conditioned environment as most would think. Good luck in reaching someone if you're in need of their assistance. Don't worry they will return tomorrow and so will the help available to you always tomorrow. Worst storage experience I have encountered. Thank you Angie for making it the worst.
I was Very unhappy with Angie. Without notice my written contract was changed and the hours in which the facility was available to me suddenly changed. The availability was changed from what was advertised to 9am-6pm. One time I was next door using the restroom & getting a drink at Shell gas station,as there's no restroom available at the storage facility, I was locked out of the facility and uable to return and get my vehicle. At 5:37pm. Angie would not return and open the gate. Leaving me locked out as previously I had been locked in.Very inconvenient for anyone who is employed. I need a facility that is available to me when it is not during my work hours. Like most I'm busy with work during the day. The hours Angie made were unacceptable. After 29 days I found a facility for working people. I was told my hours were modified due to my putting 2 candy wrappers and a water bottle in the dumpster and that I could be fined $10,000 for placing garbage in the dumpster. I suppose I could have left garbage on the grounds rather than be responsible and throw it in the dumpster? Bad experience all the way! From being locked in, locked out ,hours changed and Angie not returning to the facility so I can get my vehicle are all reasons why I moved after 29 days. Terrible experience! Dell however was great he was helpful and the only reason people should consider renting their.
Dell at public storage was great very informative received all my documents
Angie did a really great job helping me find the right unit! Thanks for your time and help Angie! You need more workers like her!
Angie did a really great job taking care of me. She went out her way for me and Dell was very helpful as well. Angie is great!
ZERO STARS - TAMPERED WITH MY PAYMENT AND STOLE MY VEHICLE! DO NOT USE!!!!!!!
The units are terrible and no one is ever at the property during the hours they’re supposed to be. No one ever answers the phone. Worst service ever!!!
I use them for a year and I have to say the lady Angie at my location was awesome she goes over and beyond to give you the best service thanks Angie I really appreciate you
All my boxes were filled with huge Roachs
I have called 3 times to speak to someone about my unit and have heard nothing back. The office hours are listed as if the location has been open with someone there who could at least return my call for the past WEEK. This location is unprofessional nor do they care about customer service. Very disappointed. Do not store with them.
Angela was awesome very good at her job
Jose help me with his great service and clean facility
Jose me Ayudo en rental lá unidad muy professional
Public Store,es un muy buen súper mercado,pero no para mí bolsillo,es muy caro,y le doy las cuatro estrellas en limpieza y organización,y muy amables y respetuosos empleados.
Jose and Angie were very helpful
Jose gave me great service for the questions I had for him
I booked & pd online, realized it was too far from where I needed. Called 10 min after nooking. Would not refund admin $29.00 for 10 min. Will never use again!
Jose was great with helping me get a unit for my father thanks jose
We sat there for over an hour waiting for someone to help us called many times with no answer
Jose and Angela really have great customer service and clean property
José and Angela the best !
Joe gave me amazing service today! Joe was thorough and transparent!
Joe was great helping me with my questions and he had a great attitude that all employees must have thank you joe
Wow so clean joe was amazing and knowledgeable about all my questions
This location is the best ! Everyone was extremely helpful and friendly!
Joe and Angela did a great job.Great customer service. Stop in they will help with your storage needs
Jose was very helpful helping me get my unit
Jose was great helping my mom and I fix our broken door. He went above and beyond notifying us immediately and staying to sure everything was fixed. Thank you Joe!
Joe was most helpful . Very knowledgeable. Helped my dad and I find the right storage unit that fit our budget. Would recommend getting storage at this location. The best
Joe did a amazing job helping me out
Angie and Jose were very helpful. Great service!
Jose was great helping me out suggest u visit great property
Joe Was great with customer service
Joe and Angela really made my experience a wonderful one recommend visiting the location and clean property
Joe was very helpful today
Angela and Jose were awesome
Jose and Angela were great!
Jose was great at helping me get my rental and great personality loved setting up with him ☺️
I appreciate Angie the store manager good customer service is hard to come by these days very through and clearly does this job with good intentions only this is public storage needs to remember the importance of human presence for new customers
Angie and Joe are the best team I ever seen they always help me when I need it. Angie saved my life in some many ways. Am a forever customer thank you Angie and Joe
Jose and Angela are amazing and we’re very helpful. They made the process quick and simple to rent storage.
Angie n joe were awesome very helpful I would recommend them
Joe was very helpful and very efficient. Helped us save time and money. And I never leave reviews. So great job!
Great service Jose n Angela
Jose and Angela were great I suggest you come and check them out I am very satisfied with the service I received
Jose was very helpful and knowledgeable when getting a new unit.
Jose (Joe) was fantastic with helping us get started renting out unit! Very friendly and informative.
Jose and Angela made my public storage experience a great one would store again need more people like them
Jose me ayudo en mi mudanza y en un excelente servicio lo recomiendo al 100%
Angie and Joe were very friendly with my reservation and set up for my car trailer storage. They explained everything I needed and there were no hidden fees and their price was the best for the Wesley Chapel, Land O Lakes area. Their customer service was outstanding. i would highly recommend this area for your storage needs.
This is a crisp, clean property with courteous, professional customer service. Easy access with Bluetooth technology, fair pricing and online savings are also attractive to this property.
Angie and Joe where excellent and hilarious.
I needed a storage unit at short notice, I’m so happy that Angie was there to help me through the process. She was very helpful selecting which size I needed, processing my reservation and gave me good tips on storing my things. The location is great as well.
Joe was great. Helped us transition to a new unit and made the process really easy for us!
Jose was awesome and very informative!! Great personality!!!
Joe is amazing. Very friendly and effective services.. I was having a hard time understanding everything with the new process but Joe made sure to get me right. This is the go to location. Thanks Joe.
Jose y angie me isieron mi visita alegre con el servicio exelente
Angela & José were awesome made our move in easy and great. Thanks so Much.
Jose and Angela were awesome they helped me so much. Made my first experience so easy
great customer service from jose
Angie is absolutely amazing!!! She was so accommodating and helpful! She made me a loyal customer for life!!
Great customer service from Jose he made thing very easy please check them out
Jose was very helpful and happy going please go check them out great people
Joe and Angela were great and lots of help . Go see them
Jose and Angela we're absolutely amazing.They went above and beyond to help me and my husband.
Miss Jennifer was amazing at this public unit facility I give her 100 stars.
Muy buena atencion. Silvina y Jenifer. Agradable recepcion.. y sobre muy amables, bien explicado el sistema de rentas del storage y su recorrido en Las instalaciones fue estupendo. Muy ageadecido.
Carla is awesome! She went above and beyond to assist me on her lunch break, she didn't even hesitate to open the doors. Very Knowledgeable with rates and spaces, I highly recommend her and this location for your storage needs
Great staff and great storage. I got moved up to a larger storage space when they ran out of the size I reserved, but I payed the lower rate for what I reserved. The staff has been very accommodating with hours, and has helped me move an item that was to big to lift on my own. Great experience all around.
Carla, the best! Quick and very very nice and professional.
Adam was very helpful and punctual. I would highly recommend this location and their staff! Thanks again!
These guys were great. Alan was absolutely awsome and completely helped me out.
I recently needed to downsize my unit at a nearby location while still maintaining a rental space for a bit longer. Adam and Carla helped me make this happen after trying to do it myself online. I needed to do a transfer in actuality and there is no online option and I could not access the rental kiosk where my unit was actually located. These two amazing employees helped me through a difficult and stressful situation at a facility that they are also in charge of. They were both kind and patient, happy to share their knowledge to make my transition go more smoothly.
Carla and the staff over at public storage are top notch! They helped me switch units and are extremely attentive. I can’t speak enough on how easy she and the rest of the staff have been on making my move that much less stressful!! Thank you so so much!
Best place I’ve ever rented a space from. The 2 managers Adam and Carla are amazing! They have been extremely helpful since they came here. Adam helped me with some billing issues that Adam help me out with great people just great service overall couldn’t ask for a better team
Nice clean location. Good price with first month free. Adam is very friendly and helpful. Made the whole sign up process simple and easy.
Carla is awesome, professional and patience rock on Carla✌.
We have had an excellent experience at this location. Carla, the office manager, has been so accommodating. We were looking for a specific unit and were willing to wait for one to become available. As soon as it came available, she without hesitation reached out to let us know. I was surprised that she even remembered what we were looking for, and she actually reached out more than once to make sure that we got her message. We cannot say enough about service like that!
Carla was amazing and helped me switch my units quick and easy! She had such a positive attitude and really made this experience great! Thanks Carla!
This place always takes care of me and has been amazing since I have been storing my stuff here. Adam does a great job here and is always hustling to make things look great!