Public Storage Self-Storage Units at 8354 W Hillsborough Ave, Tampa, FL

We had the best experience with our unit thank you

Contacted this property looking for some moving supplies and check their pricing. Was helped by Samantha over the phone. Although she didn’t have everything I was looking for, she was very helpful in recommending another location close by that had everything I was looking for. Wanted to give her a shoutout because she deserves it.

I had an outstanding experience with Public Storage, and I can't thank Samantha enough for making it all so seamless! From the moment I walked in, she was incredibly welcoming and knowledgeable. She helped me find the perfect storage unit for my needs, explained all the details with great clarity, and even made sure I had the best deal possible. The facility was clean, well-maintained, and secure, giving me peace of mind knowing my belongings were in good hands. Samantha's excellent customer service really stood out, and I highly recommend Public Storage to anyone looking for a reliable and stress-free storage solution!

Worked with Samantha. Very helpful, great experience.

Manager moved me out of both spaces when i only moved out of 1 space. Stopped by the office to try and correct their problem but their employees cant do anything administrative. Tried calling the support line multiple times and only get voicemail. I can no longer access my space. Owner get back to me asap. Thanks jacob. Great Christmas, having to move out all of my shit because you made a mistake.

Excellent customer service. Friendly knowledgeable & courteous

Very secure place to keep your Personal things

Sheral . H

This is actually a very nice storage facility that has many climate controlled spaces indoors as well as the regular, garage type outdoor spaces. It gets 4 stars because each time that I visit, the office is locked with no employee to be seen and sometimes the electronic gate is broken and you actually have to leave your car to go to a keypad to enter in a very long code to get the gate to open and then hope you can rush to your car and drive through the gate in time before it closes. In other words, very mixed feelings on this business.

Liz is amazing, I have stored at both of the Hillsborough locations for almost 5 years now, I stay because of her, she really cares about her customers and the properties, keeps everything clean.

Liz was very friendly and helpful, I store in Brandon and I came here for assistance since I could not get ahold of anyone at my location and she helped me tremendously, thank you again Liz.

Process was easy. Great customer service. Place was clean and nice

Grace and Liz helped me mucho

Liz very helpful

Liz is great always so friendly keeps the property very nice and clean whenever I visit the property she is alway so sweet and talks to me makes my day better 😊

Liz is awesome! The customer service he provided is top notch. He went above and beyond to help me secure a second unit and answered all my questions....he deserves a raise! She has been here a long time and is always extremely friendly and helpful!

Great option and economic offers to keep your stuff on a controlled and secure place. The service to rent an space is really quick and super easy. The people who works there is super nice and they make everything even easier for you.

Ruben was so helpful& guided me through the process & provided me with the best unit suitable for my needs!

Liz is amazing and helpful

Ruben gave excelent service !!! Fixed the issue i had

Liz was extremely helpful and is very knowledgeable of running a storage facility, my business has stored here since before public storage and it was a transition. Ever since Liz has run the property she has been so sweet, keeps the facility nice and is always happy to help. The company I work for has 5 units at the property, so having a great manager to assist us makes a world of difference. Thank you Liz!

My experience at this location should of been outstanding but due to the lack of professionalism was below standards. the heavy set female manger was outside smoking in front of the entrance on the phone which i thought was very unprofessional and did not even acknowledge me as i continued to walk inside to the other female employee for assistance. and the lingering smell of cigarette smoke was definitely not a good look but i still went in to ask about renting a unit but unfortunately the size i needed was not available clean store but they should have a smoke free property or a designated smoke area definitely not a professional look for the establishment and upper management should reprimand the property manger for that this is why i givin this location one star. the other young lady was nice and professional i think her name was morgan but hopefully in the future this issue will be corrected

I have been a customer here since April 2022. On 7/3/2024, I was called and screamed at by Rueben that my belongings would be sold next day. I told him that wasn’t true and went up there. When I arrived “Ruben” was sitting behind the desk with the door locked, 530pm. Ruben unlocked the door didn’t greet me sat back down and said “what do you need” I said remove the lock from 1410. Ruben told me to tell him “please” Ruben also said I didn’t greet him he’ll do as I ask if I said please and talk nicely…after going back and forth Ruben told me my space was delinquent $41, he said I needed to go to another facility to be assisted, etc. I called the police and the 888# and filed a complaint. The police told me he can’t make him allow me permission to access my belongings and said Ruben gave him a paper saying I’m $481 past due. The rep on the phone tried to explain to the officer I am current and should be allowed access. The officer declined. At 5:58 Ruben told the officer it’s time for him to leave work and that I will need to come back next day. I was told the district manager would follow up. Since I have called the store several times. I have call the toll free number several times. The property manager Liz has left a voicemail but now when I call back Rueben answers and the phone and I hang up each time I hear his voice. Over 2 years and I have never been anything other than professional. My rates constantly increase and I don’t complain. I pay my bill and keep it moving. 7/3 I was denied access to my belongings. I work out of town. This was a huge inconvenience. I want action taken towards this employee. I want a contact number that doesn’t require me to speak with the person I called the police for help with. I don’t want to deal with the person that told me to BEG “please” to access my belongings. Thank you.

Great Facility, Great Management. CJ and Liz are always very nice.

Liz and Morgan very helpful

This is the first time,I am using a storage facility. Very clean ,neat & organized place. Genrally staff r very polite and helpful . Sam on the front desk was very helpful and went above his call of duty to guide me. Overall had to rent out a storage unit for more than 7 months. One feedback. They need to be transparent on the lock fees(25 $). It was supposed to be refundable but on return,they told i hv to return within 30 days. That was disappointing. Additionally Lost 100$ due to lack of clear communication on insurance charge( 15$ everymonth). It is kind of force down & for the unintiated, you get stuck with that..

Megan,cj and rosemary werr gratis with helping transfer my unit! Very professional!!

Amazing customer service! Bernard & CJ were extremely patient and helpful while working with me. 10/10!!

Liz was very helpful

Liz was very helpful and friendly even after hours and after interacting with unsatisfied customer. I was present during the customer complain, but Liz was very patient and handled the situation very professional. Helped me with all my needs fast and explained all pros and cons ))) Very satisfied with the service that I’ve received. Highly recommend!!!

Was a quick and easy process to rent a unit. Staff was friendly

Great customer, very professional team off staff and I was helped by team member Alex and Morgan in a stressful situation when I locked the wrong key in the lock. Alex and Morgan became a hero and was able to get the wrong key out of the key lock and I was able to successfully move my things in make sure you come here they are number one thanks you guys

Alex was amazing! I was given excellent customer service which made my day. I highly recommend coming to this location.

Alex and Morgan helped us during the unit change great service

Alex was very helpful and professional, the place is always clean and well maintained.

Alex's service was very good! I highly recommend this place for the excellent service it offered us! Thanks Alex!

Storage price changes every month

I was very happy with Alex customer service skills. He was very helpful and knowledgeable in meeting my request.

Liz Was helpful

Exceptional Service for Consolidating Our Storage Units I recently had the pleasure of working with Liz at the Public storage facility. The expertise and dedication made a significant impact on our experience. 1. Goes Beyond the Stars: Liz not only met our expectations but exceeded them. The attention to detail and commitment to solving our storage challenges were remarkable. 2. Customer Experience: From the moment we explained our situation, Liz actively listened to and understood our needs. Patiently guided us through the process of consolidating multiple individual storage accounts into one cohesive account. 3. Liz's personalized approach made us feel valued as customers. Took the time to explain each step, ensuring we were comfortable with the transition. 4. We’ve been using this storage facility for 10+ years, and this recent consolidation has streamlined our management significantly. Liz's assistance will undoubtedly benefit us in the long run. 5. Location: The storage facility’s convenient location and Liz's exceptional service have solidified our loyalty. In summary, Liz's professionalism, knowledge, and friendly demeanor transformed what could have been a complex process into a seamless one. We highly recommend their services to anyone seeking storage solutions. Thank you, Liz, for going above and beyond to make our storage experience outstanding! Nick Pathology Coordinator Academic Alliance in Dermatology

Alex is helpful, knowledgeable and he has wonderful customer service skills! He helped me greatly in taking care of a payment in regards to my storage unit. I am rating Alex's service as 5 Stars! He truly deserves a bonus for what he has done.

Liz was great in helping me rent unit

Liz was helpful. Have storage in Texas but stopped here for help.

Ruben was amazing. Great customer service. Very clean place too. Very happy customer.

I'm rating Ruben as 5 stars! He is helpful, patient and knowledgeable. It makes me feel better knowing he's at this location! Now I have a friendly, helping hand to rely on. Thanks for all of your help Ruben!!!!!! One note I will mention is I do not like how much rates sky rocket at this location month after month but I know its above the employees so can't fault them for that!

Ruben and Liz were very helpful and were very attentive to us and answered any questions we had. They both have awesome customer service skills. Ruben helped us with bringing the box to our car and helped us put the box in as well. Liz and Ruben we very polite.

Great staff, Morgan was awesome 🙌

Liz and CJ are amazing and professional I love the service. Everyone is sweet, kind and well mannered.

I have had many storage units with other facilities (UHaul, US Storage, etc). This company and its pricing practices are despicable. The local property managers are nice and the facilities are mostly managed well. But the billing is deceptive and out sourced. I did not have an introductory rate. Within three months my rent went up by 30% which they said was “market adjustment”. My other units had also adjusted for the market but not by 30%. They are cheats and deceptive. After 3 months I left. Do not waste your time or money.

Great customer service. Cj was great very friendly and professional. Helped us with all of our questions and needs

Very clean location and the employees there are phenomenal helped me with every question I had even showed me how to use the app liz was amazing and Ruben was very help full even tho he is new will recommend this public storage location to anyone thank you so much for making my experience so easy

I store at this location for a while now. Liz is amazing and really gets to know her customers. She always speaks to me when walking the property. The property is always very clean. Thank you Liz and the other employees I sometimes see idk their names.

I really don’t understand how this location have this high of a rating when the “manager” has the worst customer service skills ever. She acts as if she is the CEO of Public Storage and doesn’t report to anybody. She is very argumentative and condescending. I had to hang up on her because she doesn’t allow anyone else to speak. I guess she just loves to hear her own voice!! Whoever hired her also needs to be fired!! I will definitely be taking a trip to Tampa to get all of my stuff out of this facility expeditiously!! I have been a customer for over 9 years and I refuse to be treated in this manner especially after spending THOUSANDS of dollars for a storage unit!!!

By far the worst public storage I’ve been to and I’ve been doing business with them awhile. There is a complete disregard or concern for that of the customer. I came in earlier in the month the make sure I’d paid my storage because I hadn’t seen a payment come out of my account the woman at the desk Liz with glasses and brown short hair. told me I was fine she’s looking at my auto payment. I come back today and the same woman is tellin me I hadn’t paid my storage bill due to no funds which Is something she yelled because she was agitated by me being agigated. Then yells like oh well. Processed outside where I was parked to continue to degrade me shame on you all

My friend rented a unit at this location, Great manager Liz and a nice unit. Due to this when I was looking for storage I came here and rented right from Liz.

Liz was simply fantastic. Had issue day prior when she was not there and came back today and she fixed everything. She is very knowledgeable and clearly a great asset to Public Storage.

They were simply TERRIBLE. I got a good promo rate by a nice lady clerk in-person at a location in Tampa, Florida. But then a few days later their computer system charged my card twice for $108, had a horrible time with "customer service," eventually got to a supervisor only be told they couldn't / wouldn't post those unauthorized charges onto my card. The guy said I'd requested Two 10" X 10" units instead of one...??!!! even though I rented only One and had the confirmation. He hung up one me. I got my money back but only through disputing the charges with the bank, so Public Storage tried to steal from me but instead stole from my bank. I got my stuff out of there well before the first 30 days were up. They have a supposedly good reputation, but I'll never trust them again.

CJ was awesome helping us today, he had the answers we needed or he knew how to get them. Really appreciate him! And I would recommend this location!

Thank you Liz and Cj

This is absolutely crazy! I came here and the place was basically closed for 1.5 hour. Called every number I saw & they told me well it should be opened. 1.5 hour late 2 sleazy guys pulled into the front parking then got in from the back and open the store. They told us they were at lunch break ( they said 45 min although 1.5 hour break elapsed before they came). If a lunch break is provided they should advertise that so people don’t go wait for nothing. YPeople were frustrated & the same sleazy guys told them well, you can wait or not wait ! Up to you. I haven’t seen anything like this before ever. This is the most unprofessional place/ employees ever! I don’t recommend this place stay away !!

Employees are very friendly and answered all our questions. They also gave us option.

Liz and JD were very helpful

I have 2 units a this location I closed the small one out… recvd email that my unit closed however ITS THE WRONG ONE they closed an no one is answering the phone… After he looked up the units and we verified which one it was he still closed around and went out and now I’m finding this out and they are closed my stuff is still in my big unit and that’s the email I received that they closed it

Liz is amazing & such a hard worker everytime I there very helpful she needs a promotion !!

Thank you Liz so much you are super helpful and always have your property very clean keep up the good work

The staff was very friendly and informative, they walked me through everything and made it very easy.

Best services ever ❤️ 👌 Kia

Really great service and prices. Kia was very helpful getting us set up and best price

Alex wood service and good man. Thank you for everything.

Alex was a good help with everything.

They don't have 24 hour access. That's the only drawback. Other then that they have great security. I left my unit unlocked and they noticed the same day and put their own locks on there for me. Helpful and friendly staff. Use the app to unlock the gate. It's much easierthan the 10 digit random code they generate for you.

Excellent customer service by Liz. I was able to get a new storage space very quickly. This is the best public storage place I know. I wouldn't choose any other storage place.

Fantastic service from Liz, Alex and CJ. They were all very helpful and accommodating in helping me find a properly sized unit.

Gracias Liz

Thank you liz, so helpful

Big thanks to CJ for making my purchase and setup quick and easy. 5 stars.

CJ was awesome great help….

Liz saved my day! I was trapped inside the wrong storage place across the street, with places to go and schedule to keep. Very friendly and cute, happy and friendly. She needs a raise. Saved my entire day from catastrophe. She also needs a cape! Lol

Kia & Liz were very awesome and very helpful. 5 star service.

Liz is fantástico

Kia and Liz were very helpful with setting up my aunts storage unit

Liz at the West Hillsborough location was extremely helpful! She navigated me thru every detail and was so kind. I give her service a 10 out of 10.

Liz and Alex where very amazing great customer service and hard working skills, give them a raise please.

Alex did a great job. Super friendly and helpful.

Customer Service ALEX amazing 👏 above & beyond, very detailed in answering our questions. Very helpful on a last minute notice. Thank you for your help.

You would think that with what they charge monthly they would have AC, but you would be wrong.

Great people on the desk thank you

Alex was very helpful!!

Liz is very helpful and determined to make sure everything is great at property and that her customer service is great.

Liz and Alex were amazing helping me get the right space and helped download the app. The facility was very clean as well. Highly recommend this location!!

Alex was awesome, great customer service.

Alex and Liz were awesome. Came first thing in the morning and got a space. Awesome staff and clean facility.

Really professional, Thanks . Helped me set up the access app quickly and it all worked

Alex and Liz were amazing and their customer service. They helped set up the app.

I store At nebraska but always come and make my payment with Liz at this location. She is always so friendly and helpful. I love coming to this location.

Great service! Thanks to Alex!

Liz is amazing and very helpful.

I came in a rush to get a storage unit since I'm leaving a bad situation, Liz was absolutely amazing! Thank you Liz!

Alex was excellent had great customer service and set up the app for me! Would highly recommend this location!

Liz was awesome. Didn’t have the space I needed and she rented right from her store for a different location! Great customer service!

Alex helped me set up the app and made the rental process so easy. Would give him 10 stars!

Alex was incredibly helpful!

Alex Liz help me out very much wonderful employees thank you guys

I used this storage facility many times and this is the first time I have had a problem with rats and mice. When you try to go into the office and file a claim through the insurance they require you to purchase the office is never actually open when it says it is open. They are supposed to open at 9am and they actually opened at 11am. There is no phone number on the door either. Unacceptable business practices collecting money and no help whatsoever with issues.

Liz and Alex were great setting up the app for me as well! Excellent service!

Great customer service . Thank you from Electrical Handyman Services.

Alex went above and beyond explaining all the sizes and pricing of the storage units .we need more people like alex in this world thank you alex for all the help you gave me today

It’s been very easy to get a room to store my things at Publix storage. Alex really made things easier.