Public Storage Self-Storage Units at 10402 30th Street, Tampa, FL

best customer service experiences

Paid insurance for three years and walked into this after they told me they were “remolding” never received compensation for things I lost

Would rate it 0 stars if I could this place is disgusting and infested with rats the smell in there is nauseating from the rat feces and the supposed air conditioned spaces aren’t it’s hot in there to I didn’t even have my space opened because you can see the horrible conditions walking through the hallway don’t rent a space because if you try to get a refund they won’t give it to you or they’ll give you less than half what you paid back.

Tasha…. Was definitely a huge help with assisting getting a unit fast and accessible to store my car! Would recommend stopping by and leasing a unit here!

The ladies were extremely helpful, had applied on line and reserveed a unit but couldn't get it finished. So the Ladies running it got it all taking care of and made sure my discounts were included. Actually had a joyable time. They were very friendly and took care of everything Should be 6 stars instead of only 5😎👍 Thank you Ladies for getting everything taking care of me ❣️

Agent gave me the wrong locker

If I could gave you zero stars I would. Emailing stating we have access for hurricane prep till 3pm and locking up the gate before that is wrong!!! Unprofessional and I'm so angry. Wasted time and gas to go there for nothing!!!!!!

Great management great personaty great service and great place

Megan and Belinda were amazing!!! And knowledgeable helped with my rental setup my app and provided outstanding customer service.

Belinda and Jadean were great, and awesome customer service.

Megan and Belinda are absolutely amazing at 30th st.. I came in asking questions about needing to store my stuff and they answered everything and even showed me a couple units! I will be back in a few weeks to get my unit! I recommend this public storage

Came in rented my space with Belinda it was so easy and smooth thanks for your help

Megan was great!

Price is great for the size unitbI have so no complaints there. Staff was helpful and amazing during my visits. My only complaint is the smell of the building the units are in cus It literally smells like old urine and I'm praying the items in my unit don't catch that smell.

Everyone was very helpful and quick getting me a reservation !

Belinda was great helped with my rental got me all set up with my app, very pleasant and easy going.

Wonderful service. Megan was very kind, helpful, and informative. Very smooth process getting my storage unit set up.

I receive awesome service from Mr Jaedan each time I come & make a payment. He is very respectful and professional & gets you in and out.

Great guy

Jesenia was so nice and flexible with my work schedule. Very informative and professional. Clean environment. Call and make your spot today!!!

They steal my stuff

Belinda was great made my move very simple

Jesenia was a great help and was full of smiles. I would definitely recommend her if you come up there !!

Jesenia is the best...she was very helpful

Jesenia Did a great job with her customer service skills she went above and beyond to help me today. The unit was clean and she smiled showing great skills to get the job done. Everything was above and beyond my expectations. What a wonderful person

Storage unit was infested with rats so everyone had to move their stuff out so they could renovate the place. It was disgusting.

I'm giving 3 stars because of the facility, but they are currently resolving the issues. The interior had a really bad rodent infestation. The staff was great! Always kind and respectful. They were the saving grace to this location

Rats! Infestation! This can cause diseases Smells! All bad! Go to Store Space down the street! Much better

PUBLIC STORAGE RAISES THE RENT YEARLY, LONG TIME USERS BEWARE. I moved OUT of a Public Storage unit that was rat infested and leaky on 30th Street to get away from this company. Unfortunately, these units were bought out by Public Storage about a year after I moved in. My rent has tripled! My last increase for a 5 x 5 unit was almost $30, bringing it up to around $125 so I moved out. I looked up a move-in ready 5 x 5 unit at this same location and it is advertised for $61 online. So, why is my same unit double the price? Because they can raise the rent and they count on you not moving out. Originally, there were 9 carts at that location. When P.S. bought it, they moved all but 2 carts to their other locations. (The manager told me this). The 2 carts left have rotten wheels that don't turn so well and they are constantly in use. Originally your move in date was the same as your move out date, throughout the month but they changed the rent due date to the first of the month which means people moving out are trying to do so at the end of the month. Everyone needs parking, the elevator and carts at the same time, end of the month. And, if you just want to access your stuff at the end of the month, you'll be also trying for those 2 carts, parking and so on. The garage doors are left open all the time during business hours. Not sure why, since we have codes to use both. This was one of the nice things about that location is you could drive in and have privacy and not worry about your well-being. But now, anyone can walk in (along with rats and mice). It is supposed to be climate controlled but with the heat or A/C pouring out these huge doors, they are NOT climate controlled. I gave my 2 days notice, as required (actually 3 days) but I complained. Strangely, my elevator code did not work when I came to move out. It still said, "Welcome Debbie" so it should have worked. Another couple watched me try for about 10 minutes, and went to the manager who casually said, "The elevator works." I went to the manager and told him it does not work so he got off his butt and came and put in his code. He then told that couple it was user error. I've been using the elevator for many years now, never had a problem. I needed the elevator one more time so the same nice couple used their code since my code still did not work. I had plenty of time to warn them to not move in. As for cleanliness, you can decide for yourself. It's not as filthy as the Public Storage on 30th street, but it is not as clean as the place I'm moving to. If I have to say something nice about this place, I suppose it might work for you if you only plan to stay less than a year.

One word... Horrible!

I have been a customer for many years paid over 200 a month and Rats destoryed all my thing there is rat poop all over every thing this place is a rat trap .

I receive great service from Jaedan each time I come. I can say he is a great face for public storage because he is professional and always gets the job done.

Good and convenient storage. Don't like problems with the staff.

Very happy with the service over at 30th street went in to make my payment and the ladies Belinda, Lisa, & Jesenia were very pleasant and helpful!!!

Noel and Belinda were great! Had very good conversations :)

They CLOSE EARLY SO THEY CAN CHARGE A LATE FEE .

La muchacha muy amable y servicial...lugar limpio buen horario y precios

I had a great experience here with jesenia she was very helpful and very fast with check in . She has great customer service and a smile to remember. Would recommend this store to family and friends.

I came into today and jesenia and Belinda was great, they have great customer service and very knowledgeable about what size unit was needed thanks

It smells like a demented pet shop. There is rat poop everywhere you can hear the rats in the walls and the rats are humongous (Darn near the size of cats) if it were not for a woman who is currently getting her things out of there right now we would’ve still been in the shed with everything new that we owned destroyed or eaten up, you can see the poop on the floor when you first walk in we have called property managers and they have not been on property. You can literally see the rats bursting out of the indoor storage units wall it smells like people are living in here. The stores was disgusting when we first looked in there, which was today. We will never come here again. pro tip: if you are homeless this is the place to go. Your fellows are here. Any special they have EVEN IF IT IS FREE DO NOT COME HERE UNLESS YOU WANNA START FRESH ENTIRELY.

RATS RATS RATS RATS. PLEASE SAVE YOURSELF THE TROUBLE AND STORE YOUR THINGS ELSEWHERE!

Had no problem getting a storage unit. Belinda was very helpful and kind

Massive rat infestation, AC units not working at all. Exterior doors ajar. Ways to add fees hunted for consistently, rent increases which is normal in this industry and I wouldn't have minded except for the damage to my items I paid for inside, air conditioned units to preserve. I stored no food etc Funko Pop collection chewed on and has rat feces and urine on them, ruined. Go elsewhere, this is your fair warning.

I received great service from Jaedan very professional and the place was nice and clean

There is never anyone in the office

Belinda and Jaedqn were very helpful and made my move in very smooth

Ordered online… once I got here they claimed the smell was from spraying but in reality RATS RATS RATS! They are so infested with rats all my brand new stuff was chewed through and pissed on.. there’s ray poop everywhere… and they blame the tenants.

Belinda was nice.

It was easy. Had an emergency to where I needed to pack and go. Best customer service. Very knowledgeable knew right away the storage space was needed. Couldn't ask for anywhere better.

Great customer service, very friendly. Answered every question we had. Very happy

GREAT EMPLOYEES BELINDA AND HER PARTNER TODAY AS USUAL VERY POLITE AND HELPFUL AT ADDRESSING ANY ISSUES OR QUESTIONS I WOULD ABSOLUTELY HIRE BOTH OF THEM IF I WAS HIRING KEEP IT UP LADIES

Belinda was super helpful and got us every single thing we needed. So thankful and had such an enjoyable swift & easy experience! Thank you Belinda :)

What amazing customer service, the 2 young lady that help me where delightful & knowledgeable. Its always great to go into a business where the employees know true know the company. Thanks again

Vermin infestation...It's terrible. This place needs to be shut down. Absolutely disgusting, and they blame it on the tenants.

Have rented here multiple times. Belinda is so delightful!

The staffs are amazing

Came to the store and Belinda was excellent and provided superb customer service. She is phenomenal and I can tell she is working hard on the property.

Absolutely awful. I rented a space here for three months. In those three months a rat was present in my unit, there was rat poop everywhere. There were also bed bugs that got into my mattress cover, & it was a brand new mattress. Do NOT store your things here. Additionally, the “air conditioned” units are often warm or hot. The office is well aware of the issues too. Please save yourself the stress & time & go somewhere else.

Expensive storage. No carts 2 help load and no restrooms.

Belinda was extremely kind and helpful. You’re lucky to have her

Great customer service by Jaden and Kira. They do amazing job with this facility

Had my stuff in a unit here for less than a month and when I got everything out it was infested with rats, spiders, and ants. Please don’t put your stuff in here. The office knows and continues to allow people to rent here.

Gate is often down...

Jasmine & Kira Was Great , Nice Customer Service

Kiara and jasmine where helpful. there internet was down and still walked me though the e rental process. It was super convent and helpful . I would highly recommend doing a rental unless you need to see the unit . 500/10

Kira has been nothing but incredible and so thankful for her customer service. Thank you for your help with e rental and setting up the app

It’s rat infested and the office can’t do anything but tell you to go through your insurance

Jose was great

Kira and Joe were super friendly! Kira was very helpful, knowledgeable and thorough. They treated me more as a person/guest as opposed to just a transaction, I wish every experience was like this!

It's a really nice place to put your things. Price was right and location. I highly recommend!!!

I reserved the unit online. Right away I receive a call from Kira. I had so many questions because I’m moving to Tampa and needed the space but couldn’t get down to the facility for a week. She let me know I can finish the rental online and even walked me through it. It was so easy and she was so nice about it. When I went down to the unit a week later the storage was clean and I even got greeted by kira as she was walking by. I have rented storages in the past but by far I was so surprised and the great customer service provided here. Knowledgeable staff and super friendly. Thanks kira for all the help. Highly recommend it.

My mom rented here a few weeks ago and Kira was super helpful, she suggested how to pack to be able to fit more stuff in the unit. Even though there was a language barrier she went above and beyond ! Thank you 🙏

There’s a lot of storages and I always go back to this location. Kira has been nothing but awesome, I would recommend anyone looking for storage to go here.

Had a wonderful experience with our rental unit! Kira was friendly and very knowledgeable, everything went smooth! Very clean facility!!

Kira was so helpful when looking for my storage needs. Thank you so much

Geeat

Kyra was very helpful with renting my space online. She’s doing a great job here

Kira has been such a good employee. Ever since she’s been here you can tell the property has been better. Keep up the good work!

I received great and exceptional service from Kira today. Kira went above and beyond to make the process of renting super easy. Kira is a great manager as the property was clean and she was super friendly with other customers.

I absolutely love the staff here at public storage especially the new lady karima but this place has a serious rat issue!! When I rented the storage unit everything seemed to be fine, my rate was $108 now its $176 and i really don’t feel Comfortable paying that fee because the eats their has eating up EVERYTHING their are rat droppings all Over my $2800 dollar bedroom set I have over $1,000 dollar worth of baby clothes in there and it makes me sick to my stomach to even go inside to see what I could possibly save! The smell there is horrendously horrible! I have insurance, I took e few pictures but my stomach is two week to go back to take more! I’m so upset that my kids and I things are ruined! I’m a single mother of 6 kids, it’s not easy to just go out and replace everything so easily

Jasmine was very helpful

I’m awesome

I loved my experience. Karimab was great! I was so stressed on last minute accomodations on where to put my stuff and my truck, but worked it out.bhelped me find another location with a smile and patience. Very greatful!

The office staff is great…but the overwhelming amount of rat infestation is a bit much for me. It wasn’t always like that I’m going on two years with this storage location. They have raised rent which is understandable with inflation but haven’t taken care of the problem with the rats. I have an inside unit and I’m afraid not knowing it my tv boxes have been eaten through or not. I’m currently looking for a new storage with

Jasmin has great customer service and keeps the grounds clean. She is great!

Jasmine was amazing! She helped me with my storage space and was super friendly! Thank you oh so much. Furthermore, she was oh so patient with me in this process.

Jasmine was so helpful and I really appreciate her because my u it wasn't what is was suppose to be I had extra uhaul gees and she put in a refund for me and all was well. Gooooo Jasmine thanks for your great customer service

Jasmine was incredibly helpful and sweet. Made the entire moving process easier for me!

Jasmin was great and very helpful

Jasmine was wonderful and a great help

Karima was truly amazing she welcomed me and my baby girl . She explained everything to me and made sure I understood everything.

Jasmine was awesome

Jasmine Was Great

I had a pleasant experience. Jasmine was very knowledgeable and helpful.

Jasmine has great customer service

This place is awesome jasmine the best

The rental process was very smooth. Jasmine explained everything to me clearly and thoroughly and provided excellent customer service! So happy I chose to do business with this location. The unit was clean and grounds are well kept.

Jasmine took care of all of my needs and even walked me to my unit. She has made storing my items a delight and is always so friendly when I come in.

Katrina was a great help. Very fast service and explained everything well. I enjoyed receiving service from her today.

Mrs. Karima Was Such A Blessing To Me And My Sister Today We We’re Looking All Morning For The Best Prices To Move Furniture And She Helpped With Just That She Was Very Professional Sweet And Took Her Time With Us She Is Definitely Some One I Would Like To See If I Ever Had To Move Again Highly Recommended For Your Service

Ms Karima was very nice and professional and she was very patient

Jasmine was great she took good care of me

Jasmine is the ultimate professional and set the right expectations. Didn't oversell but explained the benefits of what they could do.

jose did a great job taking care of my late fee after no one was in store on 9 6 thank you Jose keep up the great customerservice

Jose was very helpful

Joe was great in helping me transfer units.

Jasmine was very helpful and professional in helping me to set up my unit. 5 stars for sure. She took me to a couple different storage units to see which one would accommodate what I needed and was very thoughtful with helping in the selection of the storage unit she asked all the appropriate questions and made sure that all the documentation was filled out and complete and I had an overall great experience.

Jose had great service

Jasmine and Jose were awesome. Great customer service.

Jose helped me open my lock he was very helpful

Jose y Jennifer y jazmín did a great Jobs helping me today

Jenn, Jose, jasmine were absolutely awesome! Great customer service highly recommend

Jennifer & Jose were very plesent nice understanding very helpful with sizes & units & prices !

Jennifer and Jose Was amazing how there if you need storage..

Jose provided excellent customer service.

José was very kind and helped us move a heavy dresser into our truck. We’re very thankful he took the time out of day to help us. Thanks so much José!

Jennifer and Jose are the best. Gave great service and 100% helpful. Highly recommend.

Jasmine she was great and very helpful and helped with storage needs asap . I will definitely come back and have her help me again

Jennifer was awesome! She was so friendly and accommodating. Clean facility and smooth moving process.

3x returning customer Public storage staff is always nice & professional Thanks Jen !

jennifer and jasmine are absolutely amazing hands down

Jasmine went above & beyond. She was very nice. Highly recommend.

Good service from Jasmine ✅ will definitely come back

Jasmine is the best anyone who go there get at Jasmine

Jasmine was amazing. Went above and beyond for me. She even missed her lunch to make sure my needs were met. We need more Jasmines.

Jasmine Was Amazing , Thanks For Showing Me The Units I Needed Help With best service ever!!!!

Jasmine did a great job helping me out

Jasmine has excellent customer service and very good communication skills ☺️

First time there went there with a friend Rat dropping every where it was brought to the manager attention and they could care less please stay away from this location.

Jennifer and jasmine was very helpful I love it here already.

jasmine and Jennifer was such a great help

Go in and visit Jennifer and Jasmine they are wonderful and a really big help with helping with the right units needed for family size storage and awesome on customer service.

Great people very friendly

Nyssa was so helpful and sweet As far as the CEO'S of public storage, Shows nothing but greed as they're price gouging Continues to soar every two to three months " People hurting right now gas, rent, house's are Way to high " I'm a senior citizen on a fixed income, it's apparent to me that all this CEO cares about is the money and they could care Less about any struggling human being. It's not fare nor is it right, no one should be treated like this. This is a disgrace and it makes no cents!!

Greatly appreciate Nyssa for being helpful by lending me her jumper cable and making my vacate process easy. Thanks for your kindness and making my experience at Public Storage great!

Jennifer at N 30th near Busch Gardens Blvd is just the B.E.S.T!

Bin using this location 2 years now .. always a great experience. Jennifer is such a nice person. So helpful. Goes above and beyond her dutys . She most definitely needs to get a raise. 🤑🤑🤑🤑🤑 And everytime I walk in she has a smile that will brighten your darkest day. Thank you again . 😁

Some people really make a difference, This Public Storage is by far one of the best that I have dealt with and the workers surely make a difference, Today I had the pleasure of interacting with Nyssa, She truly understood the meaning of customer service, well organized and very professional, I have dealt with this agent before and each time she was very Wonderful so I had to take the time out to Commend her for the awesome job she has been doing, Nyssa is always working whenever I see her. I remember once I had reported to her about some insect droppings that was left in the hallway and by the time I went to my storage unit and pass back that way the entire hallway was clean as a whistle.

Jennifer was very helpful. She was great helped me handle everything I needed.

Nyssa was the best, very helpful, best customer service

Ms Jennifer was very helpful to me and my dad

Probably the best service I ever had with a storage company thanks Nysa for the great service

Nicole did a super great job checking me in and being efficient!

Very, very courteous and she was very caring and she was directing gave us exactly what we were asking for. Thanks , Jennifer

The lady at counter was very nice and explained everything in great detail .

Very Nice, clean! Mrs.jennifer & Mrs. Nicole was very professional, polite, has awesome customer service.

Jennifer and Nicole were fantastic! Very helpful and made sure I had an easy move in to the storage space.

Jennifer was absolutely amazing! I called her for one thing that wasn't even a problem but she was able to help me more than I could even imagine! I've been a customer since 2019 and I've never had any issues. Thanks Jennifer!

Mrs. Jennifer is a very great person truly understand the needs of her customers and values your concerns come one come all

Jennifer was amazing. Very helpful, professional and friendly. She needs a promotion!

Jennifer is the best at what she does. Very helpful , kind and quick in and out!

Jennifer is very kind and professional person

BEWARE of LATE FEE for the confuse monthly prorate that staff wont explain to you. Regard what they you start, the rate will charge to the end of month but they only take the payment for your next month. (See picture below) So I come in on Jan 28, 2022, they charge for the month which you will assume it end on Feb 27, 2022. However, from Feb 1 to 4, I got 3 calls for late payment after 3 days rent. After talk to manager, she finally explain the proration after 30 min questioning. Staff will nice enough not taking the 3 days payment now. I forgot to make the 10.93 prorate by Feb 27, it cost me 40.93 now. Just beware of this billing system. Billing payment online is not easy either.

Victoria and Jennifer were awesome. They even helped my mom tech self register online to save money!!!

Angell was very sweet and Patient with me I will definitely be recommending my friends to this public storage

Ms. JENNIFER, was very knowledgeable and professional. Very helpful and a pleasure doing business with her.

Jennifer and Amber were the best very good costumer service

Andrea was so sweet I'm an elderly women and she was very patient with me when she showed me the unit I can't walk that fast and she made sure she waited on me and made me feel like I was important Thank u Andrea u made my day

Jennifer was amazing! She welcomed us and treated us so professionally.She represented Public Storage better than Public Storage itself! 👏👏

I like the arge storage unit but $313 a month is too much especially after I have had the unit for a few years, but I am downsizing and hopefully when we get a home, I won't need them anymore.

Jennifer & Amber was amazing I almost went to a different storage place but I’m sure I would’ve regretted it. They was very nice and friendly and Amber kept the most beautiful smile on her face I love it here in Tampa already 🥰🥰🥰

Amber & Jennifer were excellent loved there customer service I will definitely come again .

Today I had the MOST amazing experience at the Public Storage on 30th. Amber was knowledgeable, courteous and treated the best I have EVER been treated at a storage facility. Greeted me with a smile when I entered and made sure to tell me to have a nice day on my exit!!! 5 stars plus for Amber

Jennifer was extremely helpful and helped us get the unit we wanted at a very respectable price. Glad to have stopped in

Jennifer is a great person very informative & helpful