Public Storage Self-Storage Units at 3900 W Colonial Drive, Orlando, FL

Thanks Rosemary and Makhalia !!!

Makhalia Was super awesome and extremely helpful it came right on time when the door was locked. I did not have to wait long and I was able to catch back up on my payments and she was able to take two different forms of payments with no problem so that was a blessing and all my questions and answers were taken care of thank you all for all that you do and for reminding me to come and make my payment Ms Rosemary and letting me use the restroom when I need to use it with no issues. Great job everyone

Thank you Mrs. Rosemary.

Thanks again Rosemary for helping me and your great customer service.

Thanks Rosemary for always being there.

Thanks Rosemary for all you do every time it's a pleasure keep up the good work.

Makhalia was great . thank you

Makhalia gave exceptional customer service. She was knowledgeable and kind. I would recommend here for your storage needs

Makhalia and Sarah wonderful customer service I would recommend people to come here

Rosemary you are such an amazing person and I will refer anyone I know looking for a storage to you. Keep up the good work.

Thank you missy for all you're help

Great Customer Service Rosemery keep up the good work.

Makhalia never fails to provide me with great customer service, love to see her face when I come!!

Makhalia is very informative, with a kind disposition which allowed for flawless and pleasurable experience. We need more people like her in the customer service industry. Thank Makhalia. Richard Shuler

Makhalia gave me great, everything was quick an easy.

Thanks Ms Rosemary you are such a amazing person with such Great customer service.

Thanks for everything again with my 2nd unit you are the best.

Thanks Rosemary You are awesome keep up the good work.

If I could give this place, no stars, I promise I would. I am highly upset. I had two rental units from this location. One of them was fine, but the other one had some type of rodent that was traveling through the section my unit because apparently someone in another unit left food in their storage, whatever it was reeked havoc in my storage. All of our things were covered with fur and feces when I first noticed something was wrong. I reported the front and called the corporate office. Corporate told me that they would file a claim and have pest control treat the inside of the unit, but the workers onsite told me that corporate lied and pest control was not allowed to treat inside the units. So basically, we were stuck dealing with the issue of the rodent, so My Husband and I decided to go in and just move all of our things out and unfortunately, we had to throw everything away except for two items so I payed them $200 a month for a year to have my stuff trashed so disappointing

Makhalia was very professional and knowledgeable. Telling me about the storage unit. She is a valuable asset to your company.

Thanks Rosemary for such wonderful customer service.

Rosemary was very friendly and helpful in finding me a place to park my vehicle. I'm looking forward to rent with her.

Thanks Rosemary

Worst place to have your goods!! Rats,Mice's, cockroaches you named and last but not least very hot inside 😞😞......... Your looking for the almost perfect place near by? Extra space storage metro West boulevard for half of the price with definitely no rottens😃😃.

Rosemary you are such a pleasure every time. Keep up the good work.

Mahalia was very helpful and got me into a storage quick and easy. It's always a pleasure when I see her. Great location to store!!

Thanks Rosemary!!!

Rosemary is very professional and has Excellent Customer Service. Keep up the Good Work.

Thanks Rosemary I’m truly looking forward to doing business with you all.

Loved Rosemary service, she’s very kind and polite!

Ashley and Rosemary are the best

Rosemary thank you so much for such Great Customer Service.

Thanks Rosemary

Rats in my unit, opened account on April 18th, and have received $110 of late charges/lien fee within a month and a half. Do not recommend to anybody looking for a storage unit, had better experience with Compass storage unit for half of the price, ac controlled, no rodents.

Makhalia was very helpful to get me in the right location for me. Great customer service!!

Rosemary goes above and beyond, not only does she do an amazing job, she is empathetic and caring. You are awesome!!

Makhalia was the best. Quick service and very friendly.

Thank you princess you nice

Makhalia has a 100% customer service from me did a wonderful job

First time here and getting a storage and Makhalia was very helpful all the way and showed me the storage unit and answered any questions I had,great customer service!.

Makhalia has outstanding customer service. She Is very professional

Rosemary and makhalia was very helpful and completed my rental in no time. These ladies are magnificent. Keep them for sure.

Makhalia and Rosemary was very professional and helped me with moving inside my space. Great location to store!!

Miss Rosemary helped me download my app and pay my bill thank you.

Makhalia was a wonderful and delightful person

Makhalia Great Service

Thanks Makhalia for helping me with the app. Its always a pleasure when I see you. Great service!!

Makhalia was not only kind patient and informative. She took the time to walk me to my unit and make sure that I was OK with it, she took care of all of my storage needs with all of the necessities that were available to me. I called a few times and left messages and each and every time she called me back promptly and answered my questions. She’s definitely a 10+ and is excellent at her job. Sound OK?

Makhalia was very helpful and knowledgeable really helped me understand things

Makhalia very polite, explained every thing very well and had great spirit and Salesmanship! Thank you for helping to get my first storage ever!

Rosemary thanks for everything keep up the good work.

Makhalia was very excellent in helping me accessing my space. Great location!!

Thanks Rosemary for all your you rock

Staffs very rude

Makhalia was excellent in the service I received. She was very polite, informative and precise in giving and explaining everything to me. We need more sales people with professionalism like this .You go girl !

Makhalia was very professional and helpful to me when I visited the storage I'm computer illiterate and she walked me through resetting my password step-by-step and she's always very nice and professional when l visit and we need people like her to make things better so thanks for having there.

Makhalia was very informative Help we get through the process really Easy and answered all my questions

Makhalia was very nice and helped me find my unit. Awesome service!

Thanks Makhalia for all your great customer service.

Makhalia was very helpful and friendly, always a pleasure when I see her. Great customer service!!

Thanks Rosemary for all your help today. You have such a BEAUTIFUL spirit.

Rosemary is so pleasant knowledgeable and helpful with every issue We give her a 10

Makhalia was very helpful and friendly.

Makhalia appropriate and patient.

Thanks Rosemary for always being there to help.

Makhalia was very helpful and friendly, great customer service!!!

Rosemary you are such a pleasure to have working with Public Storage. Keep up the good work.

Thank You Rosemary for all your help.

Kenita was very nice and sweet very helpful

Thanks Makhalia and Rosemary for the Great Customer Service!!!!

Makhalia she is very friendly and show hospilty

Rosemary was very helpful. She helped me to get a good rate and not be charged prorated fees.

Makhalia is very nice and professional she makes my day every time I come to my unit

Thanks Rosemary for great customer service I appreciate everything.

Mahalia was very helpful and understanding!

Makhalia very nice very kind

Makhalia has wonderful service. She helped me move inside with no problems. I recommend this location!

Makhalia was the best she helped me out with the information I needed. Excellent customer service. Highly recommend her.

Makhalia help whit my problem Thank you God blessed you!!

Makhalia was very helpful today. I needed a storage at the last minute and she was able to help me, and save me some money also. Great customer service.

Thanks Rosemary for everything u ROCK.

Rosemary is awesome! Great customer service!

Makhalia help me with upstanding public storage services.....thanks very much!!!

Makhalia was awesome made the experience very easy she was nice and very fast with service

Makhalia was great!

Thanks rosemary with the app

Thank you Makhalia and Rosemary you two are amazing. Keep up the good work.

Rosemary you are a pleasure to see every time keep up the good work.

Rosemary you were so busy when I walked in but you stayed calm with every customer and situation which I think that’s amazing. Great Customer Service!!!

Thanks Rosemary you got the best customer service thanks

Thanks Rosemary for all you do keep up the good work.

Worst Customer Service ever with manager named Rosemary

Makhalia is a very patient person, nice and work great in a very timely manner! Ever since I came her on Jan 17 she has being a blessing 💕💕💕Tell her to keep smiling! She amazing

Thanks Rosemary for all your help today with my move in.

Very poor staff. My car broke down overnight in a parking space and manager called said I had one hour to move it or toed. And had all spots always empty. Staff always in back smoking weed and going thru people's storages that's why they keep one of the three keys to the lock...

Makhalia was a great help with finding my spot

Makhalia was great in helping me get my storage

Makhalia did a very great job with my move in, it was so simple. I recommend this location!!

Makhalia was very nice and friendly. She made my move in process so simple and easy. Definitely recommend this location!!

Thanks Rosemary for all your great customer service. Keep up the good work.

Rosemary was very helpful, she assisted me with getting a unit & got me out of there in a timely manner so that I can make it to the uhual place before they closed. She was very polite & provided all the information I needed

very good service 🥳!!thanks rosemary

Had a wonderful experience with rosemary she got us right !

Makhalia was very helpful and Informative…definitely recommend!!

Makhalia give me good service , she is nice and very patience , I’m so happy the way she help me .

Makhalia she are a very helpful young lady. If I had a job of plan, I will truly hire her because she make it happen for you.

Rosemary was very helpful. She explained ingress/egress procedures via the Public Storage app and was very accommodating considering it was Christmas Eve. I recommend bringing your own cylinder lock and keeping your renter's insurance policy handy if you already have one in order to avoid extra Public Storage charges.

Makhalia has very great customer service, she walked me through the whole rental process. definitely recommend!!

Makhalia has very great customer service and it was quick and easy!!

Very disappointed that the garage I wss given did not fit my truck. I had to get a bigger stirage for EXTRA $350 . I want to get this revised as it was not my fault. I had given my trucks make and model which should be enough for the agent to figure out the size. On top of that drama I have almost missed my flight. If it wss not for the EXCELLENT CUSTOMER SERVICE ypur on site manager Rosemarie provided, I would have missed my flight. Please escalate this matter to the management level and advise me asap. Kindly. Zoltan Erdosi

Makhalia was very helpful with me making my payment and customer service was great !!

Makhalia has very great customer service and made our move smooth and easy. Definitely recommend!!

makhalia.she very nice

Thanks Rosemary for all you outstanding customer service today.

Great service, I was in and out with the help of Ms. Rosemerry!

Thanks Rosemary for all your help today

Rosemary was very helpful she I did a lot of things and explained everything very well I’ll keep her because I don’t get very many people that have a good customer service like she does

Thank you Rosemary for helping us. Thanks

Makhalia was very helpful and has excellent customer service. Best experience ever !

Makhalia she was great 👍

Makhalia was very professional very informative & has Great customer service

Thanks Rosemary for all your help today.

Thanks Rosemary for helping me with the app it’s so convenient.

Mahalia was great and very professional.

Makhalia yes se is a good worker I will give her a 💯

Thanks Rosemary you are such a star

Thanks Rosemary for everything.

Makhalia was very helpful, today was a stressful day for me and she made my move into the storage so easy. I couldn't thank her enough 10 out of 10 her customer service is awesome.

Thanks Rosemary keep up the good work

Thanks Rosemary for all your help today.

Makhalia &Rosemary was a so wonderful

Makhalia an Rosemary these young ladys are very,very nice and pleasant couldn't fine any one like them i have been to other storages thy was wasn't like them i thank God i meet then have a bless day

Thanks Ms Rosemary for all your help today at the KIRKMAN location you are truly a blessing.

Thank You Rosemary for helping at the kirkman location with setting up my app. Keep up the good work.

very great people makhalia and Gabriel

Rosemary your awesome, thanks for the great customer service.

Rosemary you ROCK thanks again

Thanks Rosemary for all your help today

Rosemary you are the truth keep up the good work.

Thanks Ms. Rosemary you were such a pleasure.

Makhalia Was great, amazing costumer service, attention to every details

Makhalia was amazingly helpful but most of all ,very understanding and kind... She awesome...

Makhalia was very knowledgeable

Makhalia did an outstanding job she needs a promotion and she answered all of my questions, highly recommend!!

Makhalia, the most wonderful experience I have ever had with a relatively young person, very patient and professional. She needs additional help, bonus and pay raises especially for security purposes, actually an independent franchise would be great. Thank you and Continued Blessings.

Makhalia was Awesome

Makhalia was just wonderful and walked me through the process of renting a space. Great service!

Makhalia was very helpful and great with getting us inside our storage unit, would definitely recommend this location!!

Makhalia she is a wonderful person she helped me get my storage she is kind warm-hearted person and she needs a raise thank you Makhalia

Experience was quick easy and cheap! Rosmary was the best help ! Helped me pick out the perfect size unit .

Makhalia is pleasantly amazing with a nurturing spirit!! Her professionalism is heart warming. God bless you Makhalia!

Makhalia was very heplful and thorough. Excellent customer service.

Makhalia. GREAT PERSON, VERY NICE AND HELPFUL

Makhalia thanks for helping us it was very convenient. U guys was very nice thank

Makhalia was very helpful with getting me back on my app, I would recommend this location

Makhalia was very pleasant and helpful. She was also very knowledgeable about all the services and the units available. Took the time to make sure I had the correct size unit for my move.

Makhalia was very polite and helpful. She showed me the storage unit before hand and explained everything throughly for me to understand. I will definitely recommend

Makhalia.... She was helpful cool and sweet

MAKHALIA WAS A GREAT HELP VERY KIND WELL RESPECTFUL IN VERY HELPFUL TO MY PROBLEM GREAT CUSTOMER SERVICE SKILLS I REALLY APPRECIATE IT MAKHALIA

Makhilia was very professional and knowledgeable. I recommend this place

Makhalia was very helpful and Great with getting me the right size unit for my needs. Every one should come to this location!!

Makhalia was awesome. She help me on everything I needed and beyond. Explain everything and help out to find a solution. Great services. Thanks

Makhalia did an excellent job with helping me get everything started, customer service superb

Makhalia was a great help today. She even laughed at my corny jokes.she needs to get a raise . She really knows her job. Thank you as well as her for your help.

Makhalia is awesome with a beautiful smile and personality. She’s very knowledgeable of Public Storage policies and procedures. Very helpful and answered all my question. Also assisted me with resetting my password. I give her 5 🌟 🌟 🌟 🌟 🌟!!!

Makhalia was very helpful and assisted me right away.. definitely recommend!!

Thanks Rosemary for helping me download the app. Keep up the good work.

Makhalia

Leslie was awesome. I made reservations online and within an hour i received a follow up call from her. Customer service was exceptional! I was able to view the unit and she gave me lots of information. She informed me on the app and walked me through it step by step. Thankyou Leslie!

Makhalia was very helpful and had great customer service definitely will recommend!!

Makhalia she's amazing She take good care of costumers 🙌🏽🙌🏽

We needed a storage at last minute and found this storage was just about the only storage open on Sunday. Rosemary was such a great help and super friendly. Her customer service is unmatched!

Makhalia had great customer service !!

Makhalia was very helpful and very good customer service!!!

Makhalia GGGGREAT SERVICE!!! Knowledgeable and Friendly!

Makhalia was awesome! She helped me with details & payments on my late storage fees. She also took the time to call me with reminders so I wouldn’t be charged extra fees! Talk about an angel on Earth!!!

Makhalia was a great help with rental unit. She was very patient and made sure that I got the right Unit for my budget. Definitely recommended my friends.Thanks again

Makhalia was polite and very professional.

Makhalia did an amazing job helping me get my unit, great customer service!!

Thanks Rosemary for making my move in so easy.

Makhalia great job and personality.very helpful

Thanks Makhalia for being very helpful and thoughtful, was very informative.

Thanks Rosemary for helping with the app

I’ve been a customer here for a while. Rosemary is very helpful and has always approached me with kindness and a willingness to help me with anything I need. She is a very attentive and valuable asset to the public storage team.

Thanks Rosemary for always being there when I needed you even though I hate to leave I will be back if anything.

Rosemary provided excellent service, was very professional and courteous.

Rosemary was very kind and helpful.. she made the experience easy and simple.. THANK YOU ROSEMARY

Thanks Ms Rosemary for my unit u rock.

I rented there for about 10 months and had no issues. The process was seamless from start to finish. The app is easy to use and convenient. Makhaila was very helpful, knowledgeable and friendly. I would definitely use this facility again.

Makhalia was very helpful with me getting inside my unit today, very friendly and all around kind !!

Makhalia was so helpful. She took her time to answer every question I had. They need more employees like her

Thanks Rosemary for being such a wonderful employee. Keep up the good work.

Mahalia and rosemary has been very helpful with me moving me in, great place to store 100%

Thank you Rosemary & Makhalia for helping me & steering me in the right direction. Positive energy & great attitudes. Keep up the good work!!

Makhalia, was very kind and helpful, recommend 100%

Thanks Rosemary for helping me get my storage back on track.

Thank Rosemary for all your help.

Thanks Rosemary you are always a pleasure.

Donali, I just wanted to leave a message stating how great he,was me helped me with everything I asked, and he was very polite, and if I would recommend my family and friends with no hesitation thank you so much

Thanks Rosemary you were such big help with my move in even with your office still being worked on. Keep doing your thing.

Thanks Rosemary For all your wonderful customer service.

I have the pleasure of working with Miss Rosemary at Public Storage she was fantastic she helped us get through our process real quickly she's awesome

Rosemary you are such a pleasure to see every time. Thank You Keep up the good work.

Thanks Liz and Dee for helping me rent a space

Rosemary at the front desk was fantastic and got me exactly what I needed.

Rosemary you were such a PLEASURE. Thank You!!!!

Thanks Rosemary for all the help with my move in and I will definitely recommend you.

Thanks Rosemary You are such a joy every time.

Rosemary was very helpful for my situation and help me out a lot very friendly and helpful

EXCELLENT customer care by Rosemary at the 3900 W. Colonial , Orlando Property ! She went above and beyond to help me, contacting her manager. A true sweetheart! Such a breath of fresh air in customer care!

Rosemary was such a great assistance to me and was very helpful with getting my issue resolved!

Glory Be to God Mrs Rosemary let me brag on this young she turn my day completely around day around. She took care of me and made day. I was have one those day with another location and she went above and beyond and took care of what should have been done at the other location. I truly say that that am blessed to have come in contact with this blessed and beautiful woman of God. She definitely left a great impression on. I’m grateful for the services she rendered today. Keep up. Thank you Mrs Rosemary😊💜♥️

Thank You Rosemary For all your help with my rental you are the truth. Happy Holidays!!!

We had the best service with Rosemary at this site. We have had our unit since 1993. We have never had a problem with the site or the company.

Thanks Rosemary for your excellent service today with my storage needs.

Rosemary's very awesome and I would recommend her to everyone.

Thank you for the experience of a rental with you all. I would like to give a special thanks to Rosemary for her kindness and great customer service.

Thanks Rosemary for all your patience. I would recommend you any day.

Rosemary made the whole process so simple and quick. Awesome service.

Ms Rosemary is awesome. She’s patient, helpful and very knowledgeable about her work. Everytime I speak with her she goes above an beyond to provide excellent customer service. If Im ever in need of a storage unit I know exactly where I will go.

Rosemary is a great person to work with. She will go above and beyond for you!

Excellent job Letty

Thanks Rosemary for being able to help me rent a storage.

Thank You Rosemary for making my move in so easy.

Thanks Rosemary for all the help today with my rental. You ROCK!!!!

Rosemary was an amazing help with me locating a storage unit from the begining to the end,she was very detailed with everything,i would recommend HER

Rosemary was so helpful, I lost my son in a tragic incident and Rosemary was so helpful with the vacating process. I really appreciated her help.

Rosemary is the best ask for her u will love the service

Just wanted to share my experience with the world about Rosemary. I was having a bad day and called the 3900 branch of public storage. I explained that I put in the wrong address She was very knowledgeable and friendly professionalism at it best. These are the faces and people that public storage need in Order to stay successful. She needs to be in management (if not already) so she can train others on the public storage way on how to do things

The lovely Rosemary was very helpful with the most beautiful spirit and contagious personality.

Horrible units and only 1 security camera Some units can be entered through another unit. Think before renting here.

Just rented from Public Storage Rosemary was great made an easy process in getting my unit set up

I was serviced at 3900 w colonial drive . I was greeted by Vanessa and she helped us so much 💙 we initially purchased the wrong unit and she helped us find the best unit for our needs . She went out in the hot sun and showed us multiple units . She was very understanding and had such a great personality. She definitely made our process an easy one . She’s such a beautiful soul ! Keep her 💙

I had a great experience with Letty and Jenn. Great customer service.

Thanks Rosemary for all your help your such a great asset.

Rosemary is amazing and very knowledgeable

Shaquanna was great and very helpful! Property was clean and well maintained and my move in was fast

Shaquanna was very pleasant and helpful! Helped to make my move in as easy as possible! Thanks!

Letty and Rosemary did a wonderful job with helping me get set up with my storage unit. They took there time and provided me Excellent service. THANK YOU!!

Ms. Rosemary was AWESOME! VERY helpful I wish I could give her 10 stars!

If you're looking for an affordableAnd friendly very friendlyPublic Storage this is the place3900 West ColonialTalk to Rosemary she'll hook you up with the best price and explain everything clearly.

Rosemary at West Colonial had great customer service

Letty was very nice and helpful with all my storage needs

Letty helped me out with my storage needs and was very patient with me during the whole process

My experience was pleasant at Public Storage, Rosemary handled all my issues in a very professional way, Thank You....

Thanks Rosemary for all your help even when I left and came back you helped me get things right so keep up the good work.

I rented a parking space. Sent an email noticed a week prior to leaving that I would not be using the parking space. Received a confirmation via email and a week later had to call because I was getting billed. Now I’m under collections.

Ms. Rosemary was very helpful and very informative on our storage unit and the policies. I’m happy with the service

Rosemary is the best go talk to her about storage!!! She is the pest!!!!

Rosemary was so helpful with our check in process. We had a large trailer dropping off our belongings and she came out to assist guiding us out the gate. Thank you Rosemary for your friendly customer service

Rosemary was very helpful today at this location great customer service

Rosemary is a very good customer service person, always ready to help people with a beautiful smile 😊 and happy face. She’s very good on what she’s doing.

Rosemary was very kind and undestanding

Rosemary was very nice and helpful

Vanessa was very kind and professional by explaining to me what each bill was for and when they are due

Thanks Rosemary you are on your A game thanks for everything and keep up the good work.

Just letting you all know how nice and how great of a job Rosemary did she has great customer service. Thanks

Rosemary is awesome and very helpful...love her patience and hospitality on

Rosemary was amazing!! When we got to the storage our truck would not fit ans she help us figure it out! This was exceptional sevices! Thank you!!!

Thank you Miss Rosemary so much I learned lots just talking to you , You gave me Answers I was looking for you help me select the perfect storage space. You are very pleasant and a wonderful person to talk to appreciate all your help . You have such a beautiful personality I thank you for everything Keep up the good work you are doing 😊

Thanks Rosemary for being so patient with me. Keep up the good work.

Mrs. Rosemary was a pleasure she made renting the space a pleasure. She was very organized and efficient. She showed what great customer service is all about. She really should get a raise for the work she does at Public Storage.

I truly appreciate everything Rosemary did for my wife I while we were moving. Being new to the state and still learning how to navigate and having someone friendly and willing to be more than just her job title is a beyond a step of customer service.

Rosemary is very professional and knowledgeable about how to help customers. It was a wonderful experience working with her. She is friendly and efficient. She provided fast and excellent customer service. Please give her a raise as it is hard nowadays to find people like her who really care about giving excellent customer service.

Thanks Rosemary every time I come to rent a storage you are absolutely amazing. Keep up the good work.

Rosemary helped and guided me the whole way. She worked me through my options great customers service

Ms. Rosemary is excellent. She went over and beyond to help me. Need more people like her in the world. Thanks again Ms. Rosemary for your help.

Rosemary has great customer service and great personality. Thanks for everything

Rosemary has EXCELLENT customer service she deserves 10 stars. Thanks

Thanks Rosemary for all your help. You Rock!!!!

Customer service with Rosemary was very wonderful today.

Rosemary was awesome thanks.

Michelle got me in & out with out any issues great person she loves what she does and thats a great job at her job

My stuff be here and stay there