Public Storage Self-Storage Units at 9275 S US Highway 441, Ocala, FL

Storage facility in a good location for my needs. Unit was clean, and Jason (maintenance), is the reason for the 5⭐️’s He provided customer service to answering all my questions (kiosk, entry, turnaround areas) and offered bottled water on a hot day. Thank you for that.

Great place to store, Great price.just the right size.

The rental process is great, the facility is clean.

Very friendly staff. Jason introduced himself and asked me how my experience was going, asked me if I had any questions, he even offered me a cold bottle of water. Great customer service and an extremely clean storage facility. I highly recommend Jason and Public Storage.

Great customer service! Jason was very helpful and polite. He helped me with opening my door and showed me how to safely and correctly. This place is very clean. I 100% recommend!

Apparently they don't care if they get your business or not

Place seemed very nice first time I rented then started to notice mouse poop and rouches I never had roaches or mice as I always exterminate my house then some of my property stared getting mold and mice bites I bought sprays trap and poison to see if it will help I was late in payment 1 because of travel reason it was a 35 dollar late fee then the rep explained my payment would go up in Jan/2024 by a 50 dollar fee i said that's not what I signed up for it's not in the contract they says it's a month to month contract so they can change fees as they want without even notifying the costumer I looked at other storage units same size and this was by far one of the most expensive with no climate control so today I moved everything out if this place never mind to say on top of charging the most I used somevwater to clean a mess i spilled next day they had put a lock on the water so cistumers can't used bathroom are usually locked and if open under poor conditions or no toilet paper tgey stink are dirry and they are nit nice peooke cistumers shoukd be able to yse water garbage and bathroom we do at tge end if tge day pay fir thise services i woukd say Sentri storage and uhual are better pkaces to look at and be careful read yiur cobtract and insurance if you get it by them when I called they said mold and pest are not insured.i payed I Durance for nothing also look at the gaps inside your unit it's huge any rodden can go thru and by far use your own lock I used one they provided and noticed things where not in the places I left them even found sun glasses that I never seen before I quickly put my own lock and everything stoped.I am Grateful for the 5 month I had a place to store my belongings and gold nithing against thus okace but i wukd never recommend or store with them again be very careful before you rent and disinfect put mice trap and roach spray. Good luck and get your own insurance if possible other wise save the money

This is a great place . And at good prices . The place is very clean and well taken care of

If I could give this place ZERO stars right now I would ! Since being taken over by Public Storage there is no local management , no one on-site and absolutely no customer service !!! I vacated my unit via setting move out date on the app 9/25/23. Last access through gate 9/24/23. Pulled up door to show clean and empty unit. As of today, 10/15, I’m still getting past due balance notices and threatened with auctioning off a bunch of empty space . I’ve spoken to their useless overseas customer service people 4 times since vacating. Each one saying I’ll hear back in 24-48 hours after they get someone out to verify my unit has actually been vacated and then oh they’ll “have to dispute the charge.” Thank God i took my payment off autopay before vacating. This is total Ineptitude and a very poor business model. Feels like it’s never going to be resolved Never again !

It's storage.......

There's never anybody working here yet every year the payments go up no access to bathrooms we cleaned out our 10x15 storage unit full of mold spiders roaches and dirt must have blown in under the door or around the door edges boxes or obviously wet and then dried who knows how many times all contents in several boxes were full of mold started out paying $114 per month ended up paying $158 per month was there for 4 years

Overpriced units Ridiculous

Staff is very friendly and helpful.

Highly recommend. Awesome customer service

After more than a week and about 7 to 8 calls to update my automatic payment I was able to be assisted by Ms. Ebony. She show professionalism and empathy for my frustrated negative experience with other customers representative and took care of request. KUDOS for ypu Ms. Ebany

Mike was great I had an urgent need for last minute storage called Mike 10 min before closing he walked me through the online process and made it possible for me to immediately access the unit. Great customer service.

Clean and helpful

Doesn’t staff locations. What good is a neighborhood storage without people there? Asked to buy boxes and half of their locations don’t have people. Makes me feel real secure. Super unhelpful and just downright unprofessional.

Trina was Amazing!!!!!!!!!! Patient, considerate, friendly, knowledgeable/expert on the services offered. She even stayed 45 min overtime to make sure I was well taken care of!!! She is definitely an asset to the company!!! I recommend this business to anyone with storage needs!!!!

Muy conveniente

Absolutely clean place to store your irreplaceable items. The customer service is great, specially when moving. Received phone calls from local customer service asking if I needed help. Absolutely recommended!

Easy to get in and out I just wish it made it clear on the website that you have to pay a monthly fee to have 24hr access. So I went after the gate was locked after I drove an hour to get there. I looked online but it didn't say only if u paid the fee.