Very clean. Helpful employee!
We stopped by today and Vanessa was a huge help. Thanks so much !
Poor communication/Customer service. Office staff doesn't return phone calls, stopped in several times at various times of day and no one was in the office.
My mom didn't have the Public Storage app and needed phone or in person assistance to process move-out. Explanation given was that there are only two staff members manning 2 locations and they're only in the offices a few hours weekly.
Unit had been emptied out for weeks, when they finally returned call (after 1st of the month of course and fees were already deducted) and denied prorating the weeks it was unused, despite it being their poor follow-up as the cause for weeks sitting empty.
Would not recommend this location. There are so many storage facilities to choose from, don't choose this one if you expect good customer service.
I love the ease of setting up a new unit by being able to do it online and in the app. Site is always clean, never any issues.
Laurie was very helpful and informative. Probably the nicest person I've dealt with in years.
Laurie went above and beyond to help me during my initial visit to my storage unit.
Vanessa is the best she has wonderful customer service and she deserves 10 stars!
Laurie is amazing. She did everything possible to improve my customer experience and was honestly going to look for a different storage facility but because she seemed to care i decided to stay. Thanks Laurie.
Great place, but it seems that rates are increased a lot
I have had a very good experience with Laurie I couldn't have had a better experience with anyone else she is very polite and very knowledgeable and very honest I'm very Glad I came today and had you help me thank you very much I totally appreciate you Laurie.
Laurie was an absolute delight from the second. I walked in, greeting me very professionally and kindly and made my Public Storage experience just that much better than it already was thank you everyone she use the location at Mitchel Boulevard.
Fantastic very helpful and courteous!
Laurie was extremely helpful with our unit transfer which made it smooth and quick. She was very kind, I highly recommend anyone to go see her about renting a unit.
So far it is my first experience in this facility, but the manager Laurie is a great person, very friendly and makes you feel very good, she is a very very nice person, she provides a very personalized and very good service.
I had the pleasure of meeting up with Laurie, very knowledgeable answered all my questions
I needed help with a kiosk only location in Tampa and even though Laurie is in Trinity she was more helpful than anyone else that I dealt with. She went out of her way to make phone calls and get me to the right person here in Tampa so I could get the right unit for my needs. Wish more people in customer
service were as helpful.
Facility is clean & easily assessable. Never had any issues with staff or unit. I have specifically worked with Laurie & she has been helpful, informative & friendly!
Came in to office to get help with gate entry and Laurie help us figure it out! Great property and very clean…
Laurie rented me a unit for my car todayand did a excellent job.
Hello my name is Theresa Dowdell. I do not have google account so, I’ve asked Laurie to use her phone to post this for me. We recently sold our home and we are now currently moving to St. Pete and we are just thrilled with our experience with her professionalism which is hard to find it these days…
I wanted to move our RV from one under cover space to another. Bill Cox went above and beyond in keeping me informed on a monthly basis of any availability. I appreciated his effort in keeping a watchful eye out for us. We were able to get into a new space of choice this month and are most grateful. Hats off to Bill and the team.
Very easy to set up a storage unit.
Vanessa, was profesional and informative.
Handled all the paperwork step by step , explaining every detail.
I rate this experience five star.
I will highly recommend Public storage to friends and family..
This place is nice, clean and secured. Vanessa and I believe her name is Lori rocks! 5 STAR STAFF! Great customer service and they are always willing to help. I would give a five star, but public storage will go up on your rental fees to the point, what you're paying is not worth it, even when they know they are over charging your unit the fees want stop. The location and staff is amazing, but corporate is the reason for the missing star!
I've called around and this place was the most friendly. Laurie helped me with all my questions.
I came into Public Storage office on Mitchell Blvd. and was nicely greeted by Property Manager, Laurie. We will be moving to the area in the near future and wanted to get some guidance. She was very informative and showed me several units and went over the items to be stored and this helped me to determine what size we actually needed. She also, explained to me about the Public Storage app. so, that I can enter & exit the property & make my payments, review my invoices etc.
When we’re ready to rent our unit here, we will definitely be going back to her to rent our unit at this very clean & well maintained location.
Paid and rented online, quick easy and prompt ready to go asap! Will refer to anyone!
Had a few issues since start of renting a few months ago. Lisa has gone above and beyond to help resolve. Turned a negative situation into a positive! I appreciate her help!
OMG the smell took my breath away.. It's bad
Patricia was Very knowledgeable, friendly and accommodating.
Helped us find the storage unit we needed quickly!
Lisa is amazing. She is extremely informative and very help full. She is deserving of a raise as she is an excellent example of great customer service and dedication to her job. She goes out of her way to make sure things are done right. Terrific employee and a credit to the business!
Lisa was very helpful and friendly. We have great storage place for reasonable price in this area.
Have rented from this location for a few months and its been great. Facilty very clean and Manager Lisa is the best, always helpful and professional everytime I have worked with her. Definitely recommend!
Beware. They rented me a mini storage unit and charged me for climate control. Somewhere along the way, the air conditioner stopped working, but they continued tocharge me for climate control knowing it wasn’t. Pursuing legal remedy.
I signed up for a small storage unit today at the public storage on Mitchell Boulevard in Trinity area. Lisa was very professional and made the signup process very easy.
This is an extremely well run Public Storage facility. Lisa the store Manager is exceptionally professional at her job. She also genuinely cares for her customers. Highly recommend!!
Lisa is truly amazing. She helped me in downsizing my unit and put a whole new locking system on my unit when it wouldn't work. She was such a delight to work with. She went way above and beyond for me and my family.
Nice, clean and Lisa is very helpful.
Lisa, at property 25808, is polite and caring. She is knowledgeable and answers questions easily.
Always clean, great place to temporarily store stuff or till you need it
Lisa is awesome. So helpful!
This is the best public storage facility. The staff is always friendly and security is great and best of all very convenient!
I want to give Lisa a 5 start customer service. She was amazing. This is my first time renting a storage unit and Lisa was super. Yesterday, she showed me the property, the difieren units available, explained the sizes, how everything works. Also, she walked me to my car with her umbrella… it was pouring. I have reserved another storage unit. But I came back today to Mitchell location because of Lisa. Today, she helped me do all the paperwork, set up my auto pay, and placed the lock on my unit. She went over the insurance, the unique characteristics of the lock, and provided a lot of information. Lisa thank you for your patience and kindness.
Lisa was so great and helpful - not only getting me registered for a unit but also for helping me end my lease when I was moving and no longer needed a storage unit. She made the whole process seamless.
This place is awesome! Clean! Lisa is a great asset to the company she runs this place as her own very knowledgeable and super nice ! I would recommend this place for storage.
Good facility but location CAN flood beware! Animal Traps everywhere for the rats? So....bugs can't be far?!
Staff was extremely helpful and friendly. Facility was extremely clean. Would highly recommend
We began renting our unit four years ago after moving here from cross country. We have been nothing but thrilled. Whenever we need help, we get it immediately and enthusiastically. Lisa, especially is personable, informative, handy, and helpful. Recently, they have done some remodeling and the place looks better than ever! THANK YOU!!!
Lisa is by far the best in renting a storage unit great prices highly recommend her to anyone.
she is very nice respectful and kind. She will not give you the run around she is truly and honest about how the public storage work.
Lisa was wonderful to work with!
Lisa knows her stuff big time. Very efficient and professional!
My name is Al Donfrio and I have been renting a unit at this location for over 3 years, I wanted to give Lisa the property manager a review for being so helpfel, personable and professional. I could not do this reiew from my phone so I went to see Lisa just so she could let me use hers. I highly recommend this storage facility, Lisa keeps it running smooth.
I want to say a great thank you for Lisa, who was very helpful and professional! She helped us a lot!!!!
Great storage facility in great location. Lisa, the property manager , from day one has been so helpful, always going above and beyond to help with questions and concerns.
Patricia was amazing so helpful answered all of my questions showed me multiple units and made sign up a breeze!
Lisa did an amazing job and made the renting process very smooth!
Lisaaa the store manager in New Port Richey is amazing, helpful and soo nice , I really enjoyed talking and renting the storage with her so knowledgeable and I would recommend everyone to go to this branch
Lisa was very informative and extremely professional and helpful! The location is great and accessible!
Just opened up a storage unit today and it was a great experience. Brenda was fantastic and the price was right!
Update: recently had a problem with my unit door and Lisa was wonderful. So helpful and she got our issue resolved!
Lisa was great, very helpful and friendly. She looks after her customers and I would absolutely recommend renting a space from her!