Public Storage Self-Storage Units at 3555 Radio Road, Naples, FL

Manager misled me, controlled environment unit infested with rats. Manager even admitted it. A complete liability that jeopardizes the health of all of their customers knowingly. No refunds just apologies. Standards need to be withheld across locations. An absolute shame, i had to cancel my unit due to feces littered throughout my goods, some items ruined. And was not refunded….. picture below shows what was left after cleaning and the game boards that were chewed up

Carmen me atendió muy bien. El proceso fue rápido y eficaz.

Joe was very kind and helpful, we need more people like him in this world.

Darius is an amazing staff, super helpful and kind! He got my parents and I set up for a unit fast and easy!! He was also very patient while I was translating to my parents!

Excelente atención de la señorita Stephanie y el señor que me atendió un trato agradable y preferencial

Customer Service representative, Stephanie, from 3555 Radio Road, in Naples - fantastic service. Knowledgeable, professional, courteous, and just a nice lady. Thank you, Stephanie.

Darius was awesome made the check in process easy. Would recommend a golf cart for employees instead of walking in the heat.

Darius muito bom

I was with Darius this morning I was trying to get my stuff to they storage unit because I cant keep in my car for longest time he did help me out get storage to protect my stuff . and nice guy talk people takecare the customer. Again I am very happy for the service.

My wife and I rented here for about 2 years and we got behind about a month play decided to auction our things off. Every place else I've ever rented a storage unit at they give you three months. I know what did it it was the things inside the unit. My father had passed and left me his business along with everything he owned, also everything that was left from my mother's death was also in side along with my fathers roommate that had just died the year before. I was told by a previous employer that they have a storage unit of the street at the airport for units that they bid on auctioning and that they wind up taking over. The employer said they weren't supposed to bid on these auction units. She made it sound like mine was one that they there interested in. It's is by far the worst storage place I have ever encountered here in Naples FL. I wouldn't use them for things I want stolen they will screw you.I plan on slandering them and the company every chance I get WORST!!!!

Muy complacida ...me atendió especialmente la señora Diana Castro y su trato ha sido magnifico,muy profesional y amable muy clara en sus explicaciones..excelente servicio

Diana Castro made my experience at public storage very easy and welcoming. She was very respectful and knowledgeable about her job. Thank you Diana for making this an easy move for my family.

Great service with diana casto

Fast check-in and great customer service. Would recommend

Fui al Store me tendió una muchacha que se llama Diana Castro muy dulce buena y gentil de verdad una atención estelar

Tuve hoy la,suerte de encontrar a Diana castro una persona muy amable con mucha paciencia y perfectas explicaciones

Pues muy buena la atención d Diana Castro y el lugar es muy bueno limpio quedé complacida muy profesional y atendida la recomiendo muchas gracias Diana.

Me atendió Diana castro muy amable y satisfactorias sus explicaciones y su trato

Diana Castro Does a super excellent job, here dementia is that of a true manager, a real "people people person" good manner and helpful. You've got a good one here! May she excell above and beyond...

Diana C. Has been very professional with my storage needs highly recommended if anyone is looking to be heard and assisted with professionalism and respect. Thanks again Diana for your service.

Diana C and Joe have been so helpful with helping me find a unit. They took their time and informed me with every policy and regulations at the property. Diana and Joe are the best are very professional. I highly recommend when you're in need of finding a central location storage. A must to visit if you need someone to help you find the right unit at the right price. Thank you guys for making my day go so smoothly, quickly. I'll recommend to my peeps.

I would like to congratulate Diana C for her excellent work. Diana provides excellent customer service, helping us with everything we need. Thank you Diana C for your excellent work!!!

Great experience working with Diana C was very helpful, patient and professional. I definitely recommend others who need a storage unit to come here.

BEST SERVICE EVER!!!!! Highly recommend Diana Castro to help you guys she’s amazing patient and brilliant

Great experience renting a storage unit and parking spot. Office manager Darius was great he was very helpful and professional. Good space and pricing. Recommended.

Diana es muy amable y atiende super bien gracias

Great!

My experience in the Radio road location was horrible,they steal my money,the property manager it's the most rude person I have ever talked to, they don't give me any information before you rent it,I don't recommend this location storage to no one

The lady that works there always helpful and pleasant to me!! She even gave me some stuff that was left behind by some people that was renting a storage.

Carla's service is excellent, her office is always ready to solve problems, very important for those who work to have such a high level of service. Thanks Carla

Excellent location, the spaces are well managed and Mrs. Carla is exceptional, her office is super efficient

Excellent location, recently renovated externally, Carla's management is exceptional, always very prepared and courteous.

I really appreciate the help these two girls gave me today in the office. they did a great job

Carla was great, she help me a lot to Get the unit. Also show me how to use the app. Thanks Carla

Thank you Mrs Carla

Thank you very much mis Carla for the great service . 💪🏽🙏🏽

Carla helped us out today with a great deal! Definitely 5 star service!

Easy, good prices, secure, good first month deal.

I went to rent out a storage and Carla was great! She helped me and provided me with the best service out there. Thank you Carla!!

Carla was amazing and the app is very quick and easy!

Great service and great staff! If you ever need help ALWAYS ask for Carla!!! She is amazingly patient and understanding. I'd choose the Radio location every time!

Carla is an awesome rep for this company. She takes her time and knows how to treat a customer/ renter. She deserves it all. A true hard worker. She also introduced me to the mobile app which is a major help and easier access for me . Keep up the amazing work. You are awesome.

Carla was very helpful with helping me upgrade to a bigger storage unit and so friendly. I really appreciated it!

Berry nice and friendly

Carla was tremendous. A true team player! Couldn’t do it without her help!

Carla was super helpful love her great customer service thank you

I was with Carla She help me with everything that I need she is a good employee Thank you

My name Carla was a pleasure to deal with an extremely professional made the whole process. Very simple a great experience.!!

I was relocating for work and Carla was so helpful making sure I got the right size unit for all my stuff

I needed storage for my college stuff and Carla was so helpful.

overpriced

Diana and Jamie work at both locations and in Naples, FL. THey have been beyond helpful to me and with kindess.I live in Chicago and will soon come to get my things. I feel that they are keeping it safe

Carla was extremely helpful and such a great person to deal with! You won’t ever be disappointed!

I needed to store items for my daughter in college and Carla was so helpful to ensure we made the best choices for our situation. Highly recommend this store and ask for Carla!

I had the best experience there. Team Carla was a joy to work with

Carla is amazing. She goes out of her way to help with any question that I have. I wish more people were like Carla. Five stars is not enough.

Great fast service, clean facility, and the app is pretty well and easy to use, highly recommended, Carla was beyond great help👍🏽

Carla was an amazing person, due to the fact I had mention that I wanted some bigger, and she kept a look out and was able to get me into a bigger unit. She’s just amazing and such a pleasant soul

Carla was amazing!!! Kind, cheerful, and extremely helpful!! And the app rocks!! I can open the gate from my phone. So pleased with our experience!!

Ask for Carla.. She went over and above her job. She helped me get the price I wanted even though I couldn’t get it on my own through the website. She gave me this wonderful app called Public Storage that I could open the gate with. With just a click on my phone the gate opens. No waiting at the gate to push numbers in. Thanks Carla for all your help.

Carla was very helpful and kind! The app was super helpful!!

A wonderful place. Such helpful staff. Carla helped me all through it with an app and how to access the gate. Highly highly recommend a storage place thank you Carla.

Carla is awesome. Keeps a clean property and is so friendly

Carla is so helpful. Thank you for the amazing service!

I needed a storage unit to make room in my garage for a few months. Carla took great care of my needs. She was very nice and easy to do to with. If your need storage space go see Carla

Carla is the best! Keeps the place clean and always friendly to everyone here! Will recommend this location.

Love that they have updated and have an app to access the unit. Carla is very helpful.

Carla is the very best super nice and attentive!! App works like a charm! Very easy and simple process for everything!

Carla is great to work with!

Carla the Manager at this location is superb! I appreciated that she was available before business hours, on her day off to assist.

The Manager Clara was amazing. She was prompt and attentive with our needs. She also made things easy for us with the Public Storage App.

This is an awesome experience Carla is the best support for our first experience renting the App is good

Carla is the very best. The app worked beautifully. Highly recommend this location and Carla for her kindness and wonderful service!!!!!

Carla was super with my storage The app is amazing

Carla WE are so Appreciative of You continuously going above and beyond. Not only the customer service You provided but the compassion and innerstanding that allowed Us to be assured of the Positive Energetic flow that is at this location. Knowing that My personal belongings were surrounded by Peace and Prosperity because of Your energy gave me a sense of security. Thank again for all that You do and who You are. May Your days be Joyous.

Great experience! Carla is very friendly and helpful!

Carla was great, very helpful and made the process easy to get a u it rented

Carla is absolutely amazing. Great service and professionalism.

Thank you Carla for being so helpful with our transition. The app is working out beautifully.

One of the best places to store your belongings. Carla does an excellent job! The app is very helpful too.

I just stopped by for a few packing supplies and the manager Carla was super helpful. 5 stars!

Very courteous and helpful

The worst place to put anything my little 8 by 4 unit only had a few things in it I had a Gibson explorer nicely tucked in invisible to passers-by yet someone had the time and tools they needed and stole it I should have stored it on my front porch it would have been safer!!!!

Kathy was super helpful making a super stressful situation less awful. She has so much patience and explained everything to me. I feel like I got a really fair price and really great customer service.

Kathy was very helpful and very professional. It was a pleasure doing business with her.

I had a good experience there,Kathy was so nice and very helpful,I would recommend everyone to go there,thank you Kathy

Booker was great!

Stephanie was excellent and helpful.

Stephanie and Booker were fantastic as usual. Stephanie has been helping us for a while and we love her!!!!

The place is great. Booker got me a great deal on a storage space for cheap by going online.

Booker was very helpful. He was able to get me into a large space for cheap!

Booker was really helpful giving a great deal with a storage!!! Definitely recommended here

Amazing customer service, Booker was amazing and very pleasant to work with 😊

Booker was very helpful and got me a great deal on a storage unit!

Booker was very helpful

Booker was quite knowledgeable, professional and conscientious! Painless paperwork. Clean and well kept office. Overall a positive experience.

Booker was very helpful and caring Very nice guy

I rented a drive-up 10x10 unit online and came in a few hours later to move stuff in. The manager, Booker, was very polite and got the details squared away in just a gew minutes. The unit had a 3ft wide door instead of a full size garage door so I requested a change. Booker was very accommodating and got me switched to a different unit with a full size door in just a couple minutes. The best part is a Bluetooth app for my phone which I can use to open the main gate instead of typing in an access code. For the 6 loads I brought in that day, the app saved me a ton of button pushing! Booker helped me get the app loaded on my phone and we made sure it worked. I was smiling when I walked out of that office and I'm pretty sure that you will too.

Booker is awesome!

Booker was very helpful today and in no time i was out the door with my problem resolve and he took the time to answer all my questions

Booker was extremely helpful. He was very kind and informative!

Vuelvo ha estar Felíz en Recibir nuevamente éste servicio, gracias por esmerarse en ello a la muchacha que me atendió..♥️♥️♥️🙏🙏🙏🙏🇨🇺🇨🇺🇺🇲🇺🇲🇺🇲

Booker was fabulous!! I was late coming in so I did an e-rental. Everything was set up for me with the entry codes upon my arrival after hours. Booker went above and beyond the follow day to assist me with my chain and lock. I wish all the facilities were this well managed. Great job Booker.