Thanks Shanice and Public Storage!
Excellent customer service
Skye was very attentive helpful and friendly. Wonderful. Thank you
Skye is awesome, pleasant, calm and professional, helped me through the whole process. She is an asset to the company.
BEWARE Please be careful at this location. I would like to share our experience. We had a total of three units ant this location. All of our belongings were cleaned out of one of our units. We just happen to go check on things and were told someone had signed us out of one of our units and we could not access it. We filed a police report and Public Storage told the officer that the contents were auctioned off due to none payment. Then Public Storage changed their story and are now saying they have no idea what happened. Because they originally told the police that everything was auctioned off the insurance denied our claim. Now the worse part is I have contacted the manager of the location, the District Manager for Public Storage and rhey are not giving us any assistance in this matter. As of now we cannot get anyone from management or upper management to contact us. We are of the opinion that this was an inside job. It’s the only thing that makes sense. They have also said that there is no video despite their claims that the entire place is video monitored. I would like to hear form anyone else that has had an issue with Public Storage at this location or others.
Thank you for your help Ms. Tina
This has to be my favorite location !! The customer service is amazing !! All of the employees are super nice especially Shanice!! Her customer service is top tier !
Great customer service experience!!!! Shaniece helped my friend with a storage unit She communicated well and was very knowledgeable. Made me want to rent a unit. Facility was clean. I highly recommend!!!
This was my first storage experience ever ! Other storage companies closer to my area attempted to charge me almost three times as much as I paid for my unit here. The other sites had no air conditioning and storage units were made of wood and not well kept at all. These units are very well kept, clean, spacious and has a/c throughout the facility. They have very helpful and friendly staff day and night. Ms. Shanice helped me understand how gain access to the elevators and how to properly locate my unit once exiting the elevators and she even gave me tips on securely locking my storage unit. She was even kind enough to help me discard of some small trash items before leaving the building.
District manager very easy to talk to, very transparent. Prices affordable. VERY WELL LOCATED
Thank you Shanice. Very helpful, respectful and kind. Property is well kept and she keeps it very safe. Go ask for Shanice! You won’t be disappointed!!
Great storage facility with a very helpful staff. I have been a loyal client for years. Special thanks to Kriistal and the on-site manager Shanice who always goes above and beyond.
Shanice provided excellent customer service and is always very helpful..
Shanice is the best always helpful and goes above and beyond ! She definitely makes this location
Shanice is the best! Always there when I need her.
I have been with them for years and recently cleared my unit. Shanice made my life easy from start to finish. She is so kind, professional, and understanding. Her knowledgeability was/is always so impressive; no matter what question I had, she knew the answer. Never skipped a beat. The property is always well-maintained. You won't be disappointed! I'm sad to leave, but a new chapter has begun for me. I'll never forget the one-on-one help from that location and specifically from Shanice. A total gem.
Shanice is so very helpful and knowledgeable! Makes this experience so easy and such a pleasure!!
Today we got our unit here for first time. Shoutout to Shanice for her quality support. Super nice person and helpful. Thanks for everything.
Thank you for helping me set up my rental and get all situated Shanice. The facility is nice, clean and secure. I’m excited to be your new customer!
Received excellent customer service from property manager Shanice she was very helpful!!
Skye is an extraordinary representative for the company. Above and beyond our expectations!!
Shanice was amazing with assisting me and guiding me through the process of receiving my first storage unit. Super helpful and sweet !
I went to this location after issues at another Public Storage. Shanice was extremely helpful and patient when it came to resolving my issues. I would highly recommend going to this Public Storage due to its exceptional customer service!
Representative at the desk was very helpful, answered all of my questions,
Shanice was an amazing help I will be back to rent from her!
Shanice, adorable friendly and gets things done quickly.
Raquel have great customer service .
Shanice was so extremely nice with us, she gave us a 5 start service. She was very patiently showing us every single detail. Thank you Shanice
Shanice was amazing she assisted me with my bill fast and nice
Shanice and Raquel had excellent customer service. They were very informative!!!
Thank you!!!!!
Had a great experience with Shanice. She helped us get a new storage space and help saving us some money. She was very detailed and made the process super simple. Thank you. Andy & Eugene.
Great Property & Friendly Customer Service From Shanice! Thank You! 👍🏾
Thanks for your awesome service and thank you for helping me get a lower rate. Shanice and her boss Nick were amazing!
The experience was exceptional, Shanice is an excellent site manager/supervisor. She has the best personality of anyone I've seen in such a long time. Her knowledge of the business is far exceeding her title. This was a pleasant experience. She has all the capabilities you require in an employee in that line of work. Please train and hire people under her knowledgeable tutalidge! God Bless and have a great year 😁
Shanice thanks for your help
Shanice is amazing she’s always helpful and kind and she’s always there to help you whenever she needs whatever you need she’s ready to drop everything she’s doing to help. Nicolas is also super kind and helpful
Secret and Shanice are the best employees I have ever encountered at public storage thank you ladies
Shanice is always helpful and nice to me. I thank her for taking care of my items while they are there with her
I love the atmosphere over here! Warm and welcoming as soon as you walk through the door!! The team work was impressive! Charlayne spirits were calm and patient. She handled everything in a timely manner and seeked help when she had a question. Togetherness is key. That was displayed when I arrived to the facility. Thank you ladies again!!!!
It is easy to access the facility with an app. It's clean and secure with convenient loading space. But the best was a friendly service in the office. Nickolas was accommodating, and when I realized I needed a different size of the unit, I was able to do it fast and efficiently thanks to his help.
I felt that I needed to give a five star review for the public storage on Biscayne Boulevard at 11501 Secret, Shanice,charlane were also very helpful. I showed up to my facility as I’m an auction buyer to pick up my unit that I won and these young ladies were super helpful and one of the girls even left her property to come and assist me because I had waited two hours since 10 AM for someone to show up to the property and no one was there. I truly appreciate all your effort ladies it’s much appreciated. Thank you for making a horrible situation into a really good experience. if I ever had to get a storage unit down here, I would definitely go to this one.
Shanice and Nick were very helpful. I settled in great.
Thank you Shanice! Very nice, efficient and caring.
Secret and Shanice were amazing help
Secret and Shanice was great helped me so much through the whole process
Secret gave me amazing service would recommend her to everyone
Shanice saved me today after my locker got stuck. She was gentle, helpful, and friendly. Always when she sees people in the storage she smiles and greets everybody. I appreciate her help and her customer care!
Very helpful! Thank you Shanice and Fabrice.
Shanice and April were super nice and helpful! Thanks for getting me situated in my space.
Shanice and April were so incredibly helpful. They were super nice, answered the phones quickly, were knowledgeable, and had answers for all my questions. Their customer service was amazing!
Mañana voy a regresar estoy viendo que me han cobrado $196 por el alquiler de un mes no entiendo porque tanto si el primer mes es el 50%
Shanice is amazing and helped me do my entire rental i got one space on one Day and came right back for a 2nd space the very next Day. Nice property and lovely customer service. Thanks Shanice and April.
SHANICE HAS BEEN AMAZING FROM THE START SHE HAS ALWAYS BEEN SUCH A HELPFUL INDIVIDUAL… ABSOLUTELY LOVE HER EVERYTIME I HAVE A PROBLEM I RUN STRAIGHT TO HER AND ITS FIX RIGHT AWAY GREAT WORK SHANICE PLEASE NEVER CHANGE !!!!
Amazing employees, safe place
Shanice and Fabrice helped me out with my mobile app today. I appreciate the professionalism and the friendliness. This is a very well organized location. Come and check them out!
Shanice is awesome. Her customer service is excellent. Her property is always clean and she’s always smiling. She’s always willing to help and speaks to everyone in passing. Her guy Fab is super nice as well. Thanks Shanice and Fab!
I’m here during office hours and the place is locked, closed. I can’t access my storage space bc the gate won’t open. I call the number no one answers. Then I call corporate and it’s just a bunch of robot prompts that don’t connect you to a representative.
Shanice and Fab were really helpful, they walked me through the bill and helped me get everything set up with confidence.
Shanice was awesome! The experience was amazing and very much together. i am a new customer and will tell everyone i know to come rent with Shanice. Her property is clean and well maintained. She is very much involved with the care for her customers. Everyone that passed us spoke to Shanice. Thank you Public Storage!
Shanice carisma and empatando is top notch. Thank you!
Shanice is THE MAN!! Thanks.
Thanks Shanice your service was excellent
Shanice is the best! Respectful!! Clean property and SAFE TOO!!
Shanice is the absolute best! Thanks for your continuous help and your contagious smile.
Muy buena atención la persona muy profesional y amable . Volvería a rentar en este lugar. Muchísimas gracias 🙏 Shanice, Jean Claude and Secret.
I had a horrible experience with this company I had passed by to potentially rent a few storages that I needed to store my late grandmothers belongings from her house. The customer service was beyond horrific, I believe the "lady” that I had spoke with was named Secret, she was impatient,rude, and made me feel like every question I asked was irrelevant and the whole energy I felt was very unwelcoming, I immediately left after our dispute. In conclusion I hope the company realizes the staff they have and either retrains them or just hire new polite employees.
Thanks Shanice! Clean property, friendly manager.
The storage unit provided was excellent size for my all of my things . The staff member that assisted me was Secret and she did an Awesome job.
Shanice was the one helping me. She solved my issues, very nice professional and sweet worker. Thank you Shanice!
Can't say enough about the pleasant staff and it's professionalism. Shanice was able to eloquently resolve my issues taking extra effort steps to assure quality service. Very grateful for the leadership that guides and encourages this type of work
Shanice was awesome!! Thanks!!
Shanice was the best! I was really having a tough day and she indeed brightened me up! She got me into the rights space, her property is super clean and secure. COME SEE HER SHE IS AWESOME!!!
Loteshia & shanice help me with my space very good works good energy thank public storage
Shanice was very nice helpful and special. Thank you to Shanice and Secret.
Shanice even helped me with my English.
Great customer service. Always on point helping you out get setup and introduced to your space.
Great customer service, from both young ladies.
By mistake I ordered a wrong storage! Marina took care of this immediately and found a perfect storage for us right away!
This really was 5 star service! I highly can recommend the facility on Biscayne Blvd!
Thanks!
The ladies here were very helpful and hospitable. Love them!!!!!
Thanks for your help Shanice. The mobile app is amazing and you are too!
Shanice thank you for you help, your service was great
Shanice was wonderful and very helpful!
Thank you so much Shanice! It’s been 2 years that I’ve been with you. Very nice and clean facility. Safe and secure as well! I will miss you!
Edwin was a really helpful, gave me a great costumer service, thanks for everything
good service, the lady at front desk is really helpful and practices business realtion the right way. kudos.
Shanice is so kind and extremely helpful. She makes it so much easier to navigate storage problems. :)
There are so many places with bad employees.. but not this place! Shanice and John were incredible and sought to be helpful to the fullest degree. I strongly advise you to do business here. Thank you!
Got referred her and location is nice and clean love to leave reviews
Just moved to the area and couldnt be more happy. Was greeted and helped by Edwin right as I walked in to set things up. Facility is clean, and staff is welcoming.
This is the best storage place I’ve been to since moving down here. Ed was so polite and helpful!
I really enjoyed my experience here. Edwin was really awesome and knowledgeable. His great smile and wonderful personality makes me want to pass the word that this location is one of the best ones for great customer service and amazing people. Keep up the great work Edwin and don't lose that wonderful personality that you have.
OK I’m just want to say that the service was great. Mr. Beckham and Glenn very helpful recommend the storage clean and service is quick🤩⭐️
Why lock the carts and bathrooms for your two hour office meeting?
Do not rent here you will experience terrible customer service. I have been standing outside for 20 min and no one is here. I’ve called 5 times and no one helps they just make excuses and no one can locate the person who is supposed to be here. Miami has tons of storage places do waste your time or money here
Everything went so well the lady at the front desk was so kind and patient with me she help me to sep up the account in the app .this location at Biscayne &115 is clean easy access I like how the door open with the app 😁 I’m very happy I choose this company.
Shanice’s is a very professional worker,she provides the right services when needed &she has patient& a very good listener.
I'm a new customer and the service I received by Shanice was out of this world!! She answered all of my questions and concerns.
She made this so easy.
Thank you so much!
Shanice is amazing 🤩 she went above and beyond to help me out. Thanks to her I’m situated and it was fast. Thank you so much 😊 Shanice
When I arrived to make any payment Shanice was very very helpful and explained everything to me nicely. The area was also very neat and maintained.
Gated door has been broken 2 plus weeks. Puts you at risk but prices steady going up.
Try to speak with manager all to no avail
I went in to see what the process of renting a space, and let me tell you Shanice was super sweet and answered all of my questions. I know I was being a pain but she took it like a champ she even informed me about renting online which I will do. Thanks Shanice Public Storage don't be cheap give her a raise because you don't go many places these days and find good help. Thanks Shanice you rock!!!!!!!!
I live far out from this location and have a friend that stores here. I think the place is very safe and secure as well as clean. Shanice helped me and I thank you.
Thanks for your help with getting me situated into my space. Shanice and Orlando were super nice and helpful. E rental is everything! And the mobile app is amazing!
Thank you Shanice
Always a pleasure to be helped by you.
Shanice was so friendly and helpful. Love the great customer service and step by step instructions and walk through. Highly recommend this location to everyone
Shanice thank you so much for being so helpful and professional, we need many more people like you, always with a smile and an excellent attitude, excellent customer service, thank you very much Shanice
Thanks so much for all of your Help and patience with me and my situation. We got it solved! I appréciâte. your Help and your Customer service Shanice. And thanks to John for thé extra Help.
Shanice is one of the best customer service people I have ever encountered. I am a former restaurant owner and I would have given anything to have had her on my team! She is awesome! Always pleasant, super efficient, welcoming and smiling. She should get ten stars!
Thanks Shanice and Rudy. Your service was great!
Rudy was really nice and professional, helped us select the right size storage unit for the move.
This visit I had the pleasure of being helped by Shanice and her trainees. She was very patient and helpful. They have free hand sanitizer too!
Paul has been outstanding.I can't express the overwhelming joy I get when I see a young leader such as Paul my God bless him for the rest of his life.
Paul was very helpful and nice!
Paul is such amazing manager with a great smile nothing seem to be impossible with a a man such Paul. Public storage you guys are lucky
Llegué 1:20 de la tarde para rentar un estorage y no había nadie el local cerrado
Shanice is a great manager
HJ the Manager was so helpful and pleasant. She was patient and courteous. Thank you for having her on your team.
Thanks for everything Shanice. Property is well maintained and the manager is extremely helpful.
Thanks for all your help ALL OF THE TIME Shanice
Paul was very helpful today with my move in! 5stars
Paul and Shanice are amazing! They are the reason why I go there. Highly recommended
Paul was a very nice guy and very respectful. Shanice is the best!! Thanks Public Storage!! You just gained a new customer.
I was nervous when I came inside public storage to get me space because I had eye surgery & Loteshia brown help me with my moving process she made everything easy for me & I am thankful for public storage from hiring her. Beautiful smilie & she is outstanding person.
Gracias! Beautiful and wonderful experiencia Shanice
Very respectful and helpful
This is the best public storage in Miami Dade County. This place is always immaculately clean. The grounds are always clean. Shaunice works the front desk. She is the prime example of professionalism. She is very knowledgeable about her job. She is patient with the customers and you will not leave here confused about the rental prices and spaces. I hope this property never shutdown. I Nominate employee of the year. It's hard to find employees like Shaunice. Not only should she be given employee of the year, public storage i am asking that you promote her to manager. Whatever Training your company will provide her send her there. You should pay for it not her. This is an investment of your company. Good investments brings excellent return financially and employee satisfaction 👌
Thank You,
A. Jackson
U.S. Army Veteran
Shanice was very helpful and had great customer service during my first experience using public storage. I would definitely recommend this place!
Shanice was the most pleasant, helpful, and professional person I have ever dealt with at a storage facility. She was very informative regarding our options and took the time to show us different size units. She is a huge asset to this business when so many businesses are finding it hard to procure and retain talented professionals.
Shanice was a great help with securing a storage unit and assisting with what price will better serve me. This is a awesome place to store.
It was pretty smooth. Shanice helped me through the whole process, answered all of my questions and she was a bit of a therapist for me as well lol. Definitely happy with choosing the location. Thanks Shanice.
I recently opened a unit and it was a great experience thanks to Shanice! She gave me a warm welcome and walked me through the facility. She is a sweet heart and extremely helpful. Thank you!
Great customer service. Manager Shanice was very helpful. Made my move in process a smooth transaction. Highly recommended this location, I give it 5 🌟 🤩 ⭐️
Sadia was excellent when it came to showing me the different storage units and explaining the details about the property.
Great storage facility with a fantastic staff!
Thanks to Shanice and her District Manager John. Awesome service!
Shanice was vwry helpful. Nice celan and safe property. Thanks for all of tour help.
Always so helpful and pleasant. Thanks Shanice!