Public Storage Self-Storage Units at 6333 Arlington Expressway, Jacksonville, FL

Customer service care was awesome. I really appreciate the experience with great service.

Carmen (hopefully that’s how her name is spelled) was very helpful in assisting us with helping us with two storages. We got here early, and answered all of our questions patiently. Because of her, we don’t mind continuing doing business here !

Very fast & professional Jasmine was very helpful

Carmen was the best representative I have no issues with the public storage on Arlington expressway I was fully helped

Good job in helping me thanks jasmine

Carmen was very friendly and efficient. She made my auction buying a great experience.

Karmen or Carmen. I do not know how to spell it lol. But she is the best! However yesterday afternoon around 1pm July 27, 2024. I had dealt with someone else. She was extremely rude and have absolutely no customer service. So the lady we dealt with today Ms. Carmen or Karmen. She deserves to have all the credit. She is extremely helpful. She's from New York. And her vibe and personality is amazing. Please do not let the other lady come back. She's ruining it for everyone. I've also witnessed her talk to other people using her fingers *wait a minute* to other customers. It's highly unprofessional. Ms Carmen! You are awesome! Thank you!

Carmen was great an answered all my questions. Very Polite.

Carmen has excellent customer service skills. She was not about the sale and business as usual. Carmen was engaging knowledgeable and clear that she was experienced. Thank you!

Have unit at arlington expressway public storage. Cost has more than tripled in last yr. We pay around $250 per month for 10 x 15 and that is not even climate controlled!

Ciara was extremely helpful. The unit was perfectly clean, and using my own lock worked fine.

Victoria was great! Extremely helpful

The office manager took the time to solve my dilemma real professional I give her👍👍

Apparently an employee called out so the office was empty, but Jasmine came and saved the day. She was professional and helpful, working with her was very easy. As a business owner myself, I recommend that the company do whatever they can to keep her taken care of and happy as an employee in regards to raises and internal promotions- you definitely want to keep her on board.

Great prices, and they are amazing at helping with anything!!

Since I've already left a 5 star rating let me explain why..... I was having a bad day bc I needed some belongings from my paid unit but didn't have the proper items to do so.. But the GM who was there with their employee Jasmine helped out so much and I appreciate that... Make sure to rent from public storage at all locations..😁😁😁😁🤟🤟🤟

Kim was very helpful. Such a great personality. You want a great experience, come see Kim!!

I came in office to replace my lock on my unit today and the lady Shaughnessy had a great attitude and customer service

The lady in office today Shaughnessy was a great help I stopped by to transfer a unit

Shaughnessy was the epitome of customer service! Thank you so much and I can’t wait to come back! -Cesar

Sh💞ughnesy has made a miserable move Im going thru an extraordinary transition! 🙏Giving her 10 Stars

All kinds of hidden fees and why do I have to pay for a lock that I'll never be able to use anywhere else again that is insane I don't mind putting a deposit down on a lock and key or the unit or anything but I shouldn't have to buy a lock that I can never use anywhere else and nobody mentioned that when I called to get prices

Too expensive for nothing

I was very pleased with my service today and treated with the upmost respect and the young lady was giving excellent service.very kind and respectful.

The Lady Shaughnessy did a great job on the rental process it was life changing i was in need ! She did mention she was a few weeks in ! Great service

Great people helped me pay for my storage. Thanx! 😋

DO NOT I REPEAT DO NOT GO HERE worst service in Jacksonville!! Once your stuff is there they basically hold it hostage!! I went up there trying to pay my bill and switch units for over a week and it was always closed no one there to help even tho I was told it would be no problem to switch once the promotion was uo. Of course when you call they can take your payment but that's it no switching no getting the lockout off of your unit nothing. Now because of an email that the DM isn't responding to I can't move my belongings to a smaller one that I can actually afford even tho I keep telling them this. God forbid you get Pam she's the rudest employee ever just walk away or hang up. Basically once they have your stuff thats it no changing units or anything like that they know your going to pay or loose your stuff. I've been given the run around between phone numbers that weren't correct to wrong email addresses I honestly believe the dm doesn't exist. Now cuz of waiting ive incurred fees that i was told i wouldn't get and the communication between the customer seevuce number and the actual facility is the worst ive ever seen. You call they have records of your calls and everything but when in person they cant see the calls and complaints so your treated as if your lying and when i had the customer service person try to explain to the person working (Pam) what was going on Pam acted as if she couldn't hear him and then flay out accused the customer service person of lying. Then right in front of me called someone on the phone and accussed me of lying about everything I said even tho I called and they have cameras so you can clearly see I was there. While dealing with all this 3 or 4 other people came in complaining of the same things as me and were treated the exact same way as me. Worst decision I ever made was bringing my belongings here. Also since renting the unit the place has been shot up and there is a bullet hole in my storage unit as well as the other units near mine (but the insurance doesn't cover it so anything damaged is your problem)!!

Good job.from employee

Staff was wonderful, helpful with the best deals that was suitable for my needs. Also they were the first people that got my daughter's name right by her driver's license. Lol

Omg Brenda is wonderful I love that beautiful soul she made it so easy and so simple even helped me to set everything up for a different location. That’s the kind of customer service I would love to see everywhere else, but unfortunately not everyone has the ability to perform with the confidence she had. I don’t know what it was about her, but she had the ability to make me feel so comfortable like I knew her for years . Let’s just say I didn’t feel like another ticket number. Trying to hurry up and get the service over with and to the next person. My favorite part about the visit was while we’re talking as she explained everything step-by-step. She was looking at me in the eye she stopped what she was doing. She wasn’t looking to the side or being easily sidetracked by the person she was training her professionalism was top notch. Even if you’re going to a different storage I would recommend you dealing with Brenda off of Arlington Expressway. She is the real MVP. Thank you!!!

THE WORST DECISION I HAVE EVER MADE AS AN ADULT...I STILL SMFH ALLDAY

Amazing experience and they took care me and ms. Brenda is wonderful

Brenda is very professional and knows her job. Helped me with it all u needed.

Thank you for your help. Tami great

Brenda helped me and was very nice

Brenda the manager was so friendly and kind. Will gladly do business here again if needed in the future

They are very helpful and will explain everything to you so that you understand

Jazmine at Publix Storage was Exceptionally Amazing .. she moved me in with ease.

Tammy and Brenda were amazing with assisting me on my rental unit they were both very patient and helpful. We even shared a few laughs.

Awesome review

Mrs. Brenda was very sweet and helpful and went over and beyond to make sure I had the best storage unit possible. Thank you so much Mrs. Brenda💕

Best service. Easy rental. Thanks Brenda

Mrs Brenda she's the best I want to thank her for her overall help she gave me I'm going through a lot and she was determined not to quit in her help so thank you for your kindness

Brenda was amazing . Beyond Expectations. Great Customer Service.

Brenda was fantastic customer service was outstanding Great Personality help me with my account she went over and beyond

Brenda was very friendly and helpful.

Great Storage! Good rates no problems. Nice and quite, has a security system plus gate lots of cameras.

Brenda was great, everyone was very friendly and it was easy to set it all up and get the storage space that I needed!! Thanks Brenda!!

Brenda was very helpful I'm going through a hard time and she came through for me I saved alot of money using this storage very professional

Brenda was awesome. A very professional person.

Brenda went out of her way to help me out with a storage unit early on a Saturday morning. Appreciate her flexibility! Facility has a nice locked gate and feels safe

Amanda and the staff were friendly and informative. They answered all of my questions and recommended the best option for a storage unit. The first unit they gave me wasn't in good condition but they quickly gave me a new unit and it worked out beautifully. My items stayed safe and dry during two hurricanes and moving out was a breeze.

Great service by miss Kim she was very helpful

Great convenience

No trash containers

Teresa best service ever

Nadia was awesome. Thank you

Nadia here is exceptional...She took the time to educate me on how to use the app... This was very very helpful...Such a nice lady she is... Thanks for everything, Nadia😊

Have had my outside unit for about 6 months now, it’s a bit pricey as I went from 250$to 305 for my unit but nothing yet to be ruined by weather in my unit. So I’m pleased, it’s secure and the gate system being Bluetooth is nice so you don’t have to roll down your window or get out of your car to get in.

Above and beyond. Caleb is always pleasant and very helpful.

Great

Teresa was very helpful and nice. She gave me all the information I needed.

Excellent business staff, been doing business here for years and always had the best help and from staff. Teresa was awesome and made everything a pleasure.

Brenda is truly amazing. She has been a huge help, I recommend Public Storage on Arlington expressway for your storage needs!!!

Miss teresa is fabulous

Just came and Teresa’s bubbly energy was amazing and very informative and knowledgeable thank you

Amazing service!!!!!

I always have the best experience in the upmost customer service.

Amanda was awesome. Clean property and convenient location.

Candice was so nice and very quick and efficient made a stressful situation very easy and smooth

Service was great and Caleb was awesome made sure I had everything I needed.

Amanda best customer serve I see in a public storage Amazon person great I give 1 to 10 100% the best

Been here a minute always feel safe when I come and the office staff is amazing and helpful

Amanda and Stephanie are great nice girls helping service

Amanda was awesome, excellent customer service, picks up calls.

Great service from Tiffany. Leaving the sunshine state.

WHEN I CAME INSIDE OF THE STORAGE PLACE TODAY IT WAS LIKE A RAY OF SUNSHINE TIFFANY WAS SO HELPFUL AND PLEASANT

Excellent service from Tiffany she is about good customer service tiffany is really my sunshine on this day she gets 5 stars

Priced too high

Had great experience at this property. Candice and Brenda was so sweet, delightful and friendly.

I came in to look at what units are available. Amanda the manager was such a great help in letting me know my options.

My fiancé and I are currently looking for a storage unit since we are moving to the area and I was helped out by the manager in the store. She was very friendly and a great help when telling me about the different units. I will be back once moving time comes!

Stopped by a few days ago to see about renting a unit and was very pleased by the service provided. The manager, Amanda, was a great help and I would highly recommend this company to anyone!

Lovely helpful and informative staff. I highly recommend this storage facility!!

Stephanie is really cool. Was new to this area and was so helpful in guiding us through the process. We felt so welcome. Amanda was wonderful as well when we went the next time. Real customer service.

This place claims that even with a personal code you are not allowed in after 9pm. I thought that the reason why storage places give you a code is so you can gain access to your storage unit 24/7

Good prices

I have to give a major 🎤shout 🙋🏼‍♀️out to 🏆Amanda🥇! She not only was super nice & very professional, she showed me she cares about her customers! She went above & beyond what she is paid to do! Some people forget how to treat people anymore so it definitely DEFINITELY was a breath of fresh air 🌬️ when I needed help that day! Thanks Amanda you really are AWESOME!! 😜😁📦 👏🤝

Amanda was very professional in helping me pick out a storage unit Thank u

Amazing service and affordable. Stephanie was a great help and took excellent care of me. Would definitely recommend their services.

Stephanie was a very respectful young lady. Took her time and explained things. She walked with me and showed me everything. Need more employees like her.

Caleb and Stephanie were awesome!

Inquired and was impressed by the pleasantness of the employee.

Amanda at this location was extremely knowledgeable and helpful. I would recommend anyone who needs storage to try this facility first.

heather was so kind & made my time & experience easy! thank you heather!