Richard was very helpful, definitely knew the answers to all my questions. Gave detail information on units and prices. Very Happy with my experience and our new unit. Definitely will be recommending to family and friends....
I’m very with the person who help me with the rent unit
Very friendly service quick and easy and excellent quality customer service would highly recommend
David is the best! Super helpful and made my experience a great one. Will be coming back!
They have mice in units. They want payment for whole month after you move out. DO NOT RENT A STORAGE UNIT FROM THEM. YOU WILL BE DISAPPOINTED.
Seriously a great place for all your storage needs! Will definitely be coming back next time I need it!
Great customer service! Awesome storage unit and price is fair.
Store manager was nice and helped us resolve an issue quickly and efficiently after we had been been given the run around from other places.
Miss Pat has been so extremely helpful and is a credit to Public Storage as a company!
Give this lovely lady a raise!
As a recent customer to public storage on Baymeadows I must say how helpful richard is! I didn't know how to open my lock and Richard let me know that I needed to do a Fonzie trick to unlock my unit. I'm a reference person so that enhanced my experience altogether!
Down to earth girl fast service the girl jasmine was on point and will definitely come back
Richard was AMAZING!! Very professional and efficient!!
I was very impressed by Richard who greeted me and assisted me with the policies and Procedures and he was very well knowledgeable and helped me get the right Storage and size and his Politeness, and courteous Attitude to Assis me .
I so glad I went to the property and met Richard in person, it is making my move a more enjoyable one, I would definitely tell everyone to rent here and I would rent here again if I move from this location.
I am a long time customer of Public Storage. Richard is always kind and eager to help with any questions or concerns.
Richard went above and beyond!! Very pleased
I Thank you all for letting me get a storage with your company in this difficult time in my life everything was so easy to get the storage and your employer was very nice and patient with me when. I was trying to find the storage Mr. Richard located at baymedeaws storage is always nice to me and the property is very clean and I like the quality of service is over the top , I haven't seen this type of service in a long time. I wish more businesses would have great quality like public storage do.
Very easy to work with Richard!
Great place Great customer experience
Richard was very helpful and gave us a great tour of the premises. He guided us through the costs of everything and made sure there were no surprises.
Richard was great and knows how to do everything required. He is really managing two properties and does the job well while juggling the phone, computer and the customers in the office.
Nate was great, appreciated the help!
Richard is a great property manager great help to us extremely recommend coming to thus place.
Beware!!! This is unsafe place,My unit in Baymeadows public storage stolen by three men with an U-hual truck in the daytime while Public storage employee onsite,JSO is investigating right now….
Update: I was told it was a mistake by the one of customer of Public Storage removed my items by accident ,I have received all my items after they suddenly disappearing 8 days ,For them it’s a mistake but for me it’s a nightmare!
Richard did great job to find out the moving company and provided as many as information he could !
Richard was a phenomenol associate
Great service and hospitality from mr. Richard. He helped me from start to finish. I had no issues and this was the easiest process i have ever had. I highly recommend!!!
Great staff always willing to work with you and help you out. Easy in and out never a hassle. Highly suggest!!
Richard was a great help and service was fast and easy!
Don’t use this storage company. When I moved away on a work contract, I stored my things here until I was ready to come back and get them. I placed my own lock on the storage unit. This past January, I had my sister and her husband go and retrieve an item from my unit. When they got there, the lock had been changed to one of the locks the storage unit provides and the documentation was signed saying that I had the lock changed; however, I had not been back to Florida since I left for my contract. I called the manager of the unit and had them pop the lock so my sister could get what she wanted. When they finally opened the unit, it had been ransacked/trashed and several high value items, that I couldn’t take at the time, are missing. I was given the number to the insurance company and they denied my claim because even though the pictures show my unit had been trashed and the forgery of the documentation to replace the lock, I didn’t have proof of damage to the unit. They are more concerned about damage to the actual unit than the several items of value missing from my unit.
Great job. Thanks Richard!
Jackie was very sweet and helpful couldn’t have asked for a better person to help you
Richard was awesome and helped me with outstanding service. Highly recommended this place clean and neat also spacious couldn’t have asked for anything better !!!!!
Richard was very helpful on assisting me on finding an RV storage spot throughout the Jacksonville locations. The following day, he helped me following through with completing the process to lock it all in. At first Tammy scheduled Tuesday afternoon with me, but when I called he said he could complete the process on Monday. He made it all that much easier.
Richard, the property manager, exemplified excellent customer service. I was greeted with courtesy and assisted in a timely manner. I would recommend the Baymeadows location.
Richard was perfect and helpful. Thanks
The manager here was very helpful and friendly when I stopped in to get things out of my storage unit.
Richard was very helpful would definitely recommend to family and friends
RICHARD IS A GREAT HELP, HE HELP ME GREANDLY AND BEYOND, THANKS RICHARD
Richard was very, very helpful. He made this transaction so easy for us. Thank you Richard!
Location was just right so we booked. Average process. The difference here over previous experiences was Richard. We had a schedule conflict with our movers. Richard helped us out right away. Then at arrival he got us checked right in, helped direct our truck to our unit and was on the spot for anything we needed. After a long five day move, how amazing to have such a customer service focused person on the finishing end. Thank you!
Buena atención de parte de Richard. Y de Brooke muy atentos
Richard is truly helpful and understanding thank you 😊
Richard gave me great and Quick service booking my new unit. Good Job Richard !!!
Richard was very helpful, and professionsl.
Excellent and Fast service
Richard was extremely helpful with the unit enrollment process. Thank you for having such great customer service!!
Very professional took good care of great customer service
Richard provided outstanding service above and beyond expectations!
Richard was the absolute best quick and easy reservation.
Richard helped me worked out a miracle!
Richard was incredible!!! He greeted me and assisted me by providing insurance information for my belongings. His kind and interpersonal skills were awesome! I plan to return here and keep my belongings at this storage. Thank you Richard for being a cool person!
Richard was absolutely a doll and treated me extremely well. He’s my new brother from another mother. His customer service skills are impeccable
Tammy was an excellent employee. She gave the best customer service. First class. You need to promote her.
Thank you.
Douglas Green
Great customer service!! Love this group of people!
Great experience here! Quick and easy renting and very fair price! Richard helped me out alot with doing my reservation and also helping me figure out my lock!! Great location.
I would never use this storage facility again!! Rat infested and they are the WORST!!! They will triple your rent in no time. You have been warned!!! Go somewhere else!!!!!!!!!
Great experience with Richard, thank you for helping me finding a storage unit. 감삼니다
Great experience so far!
Richard was awesome. Broke down all the information I needed in a very easy way, was very knowledgeable! Best experience at a Public storage I've had to date. (This being probably my 6th unit throughout my life)
Wish the rest had representatives like Richard. Otherwise the unit was cleaned out well. Did have a tear in my ceiling in the front I hope I'm not charged for, that he and I didn't see but if management reads this, this is my disclaimer, lol.
Overall, highly recommend this public storage... also due to the nice area.
Kim was amazing, friendly, very helpful, and informative with our extensive questions. She was very knowledgeable in her job. Great customer service!
Kim was amazing. Love this place
Teresa is great best service great personality.
We were paying $300 a month for a rat infested unit here. I personally scooped two dead ones out with a shovel and it was just as gross as it sounds. The only thing management did was offer to put those rat packs in the unit. We moved out as soon as we could. Not only really gross but super expensive for a 10x25 with a pest problem.
Mike was very helpful and did a great job explaining everything in detail. Very friendly
Marvin was awesome help and very polite
Today I got to meet Mr Marvin, he was a pleasure. Great knowledge on units and deals . Very friendly and understanding with the stress moving. So see Marvin at Public Storage Baymeadows.⭐⭐⭐⭐⭐
The gentleman at the front desk made checking in super easy!
So there is a trash bin at the front that is sometimes open and it wasn't open yesterday but I saw some trash on the side in bags so I tossed my trash in the bag and one of the coworkers from her car starts freaking out cause apparently that trash bin at the front of the public storage isn't for customers of the storage so she proceeds to harp on me as if I'm supposed to know this yet there is no sign and seeing as people throw away things from their storage units it only makes sense clients would have access to a trash bin 🤷♂️
Don't harp on customers bad business fix your work environment with signs saying this trash bin isn't for clients 💅
Needs work. Gate is often broken
Convenient but it could use some updates and/or general updates to some of the units.
Disappointed in the security but Tammy is the best hope she comes back
Was a very nice and informative people person. jasmine was amazing thank you for your service.
Awesome Care, Very Relative to Customers
If you want great customer service visit Public Storage on Baymeadows. Jasmine was friendly, kind and informative. Moving can be stressful. She made this piece stress free!
Very professional and provided the right information about the storage process
Talking to Nadia is like a warm welcome back….and the good kind of reception you get at the front desk make you feel right at home…she is .
And Public storage is the best with the drive up facility.
Scott made the process fast and easy, and I was able to move in my stuff immediately.
Great affordable storage and front desk staff is very helpful
Nadia has helped us allá the way threw the process and Made us feel very
welcome
Scott, the property manager, was AWESOME! Super helpful and smooth to sign up for a new unit. Great experience, happy to put in for a 2nd unit for my company.
Omg where do I start my day moving to the storage was a horrible start but soon as I walked in and got to chatting with heather I walked out smiling and all my pressure seem to lift off my shoulders she really saved me a headache yesterday thanks for being so kind to me u are a rockstar heather they are so lucky to have u there and thanks for the easy move in my storage was extra clean too
I absolutely love this location very professional and clean and Ms Heather is a wonderful touch to this awesome location very sweet and understanding and so polite she even gave me a hug when I asked for one
Heather helped me and my friend to get a storage unit and she was GREAT, she explained everything we needed to know and made sure we understood everything!
Heather did an awesome job with assisting me with my unit. Everything was quick and fast.
Heather at public storage on baymeadows made my move-in experience easy and smooth. She was patient and understanding try to figure out what storage unit would best fits my needs. About the process of choosing three different storage units she was very patient and understanding. Definitely will be using them again. Thank you Heather!!
Samantha, very courteous and helpful
Heather was awesome I was there helping a friend and we uad a few questions and she had the anwsers she was very nice and Knowledgeable and polite also very respectful and the bathroom was actually very clean
Heather H was very helpful, polite, and had a can do attitude. 10/10 service.
Heather h at your Bay Meadows location in Jacksonville Florida is a true rockstar!
She seriously needs to be considered for a multi-unit operator position and make excellent money.
Received Excellent Service from This Facility. I would highly recommend anyone to go and see Heather Y. She take care of your storage needs and explain everything accurately where there’s no confusion.
Heather Y has been the best manager to deal with. She goes above and beyond to help her customers the best that she can. The facility is always clean. I highly recommend going to see her for your storage needs. Thank you Heather for always looking out for your customers
HeatherY. Was super helpful today with my move in. Easy to talk to an answered all my questions even gave some recommendations. She was very polite.
Heather Y was absolutely fantastic. Extremely helpful.
Heather Y was helpful and made the process quick and easy!! I’ve used other Public locations in the past, this was by far the best!
Heather Y is one of the most professional associates I’ve ever met. She takes into consideration what people are going through and is beyond kind and caring and loving. This is the best experience with Public storage I have ever had.
Amazong custumer service heather y was amazing
Heather Y gave great customer service, very knowledgeable and the facility is very well kept. Highly recommend
amazing service! thank you Heather Y.
Heather Y. Was super friendly and informative.!
Heather Y. is amazing. 12/10 would give money to her again
Units are immaculate and customer service can't be beat!
Heather Y provided great customer service and explained everything perfectly.
Great service. Heather Y. Was super helpful and is on the property everytime I am there. Storage area are clean and maintained. Great place with which to do business.
Heather Y , was very helpful and informative. Really appreciate her service
Heather was excellent and very knowledgeable and pleasant and professional.
Heather is great, customer service
Heather provided superior service. Awesome experience.
The staff at this location has made this complicated experience a simplistic easy one. Truely a God send.
Great services heather was great
Heather and Tracey were amazingly friendly and helpful. I would highly recommend working with them.
Heather was super professional and knowledgeable. She was very pleasant. Excellent customer service
Nice, clean, affordable, storage units. Friendly staff !!!!!!
Heather is so incredibly helpful and patient! I’ve lost my keys on a few occasions and she’s always been so eager to help me solve the problem. She is an above and beyond manager!
Wow! The customer service was exceptional...friendly, helpful, and understanding! Both Heather and Tracy went above and beyond to meet our storage needs. We really appreciated their willingness to work with our situation. Thank you!
Heather very helpful, showed me 2 units so I could choose. Recommended mattress protectors I bought from public storage.
Very professional service.
Heather was absolutely helpful and nice. My very first time using a storage space and she made the process so easy!!
Heather was very professional and courteous..she made my storage experience very simple and friendly
Heather the best helper thank you for your service appointment it your help five stars recommended
People always got their stuff in the way or don't hug the wall. Come on People we can do better its already tight and I got to get in with a box truck.
very kind & extremely helpful! made my move a lot easier. i’m very appreciative of Heather’s service!
It was a pleasure working with Heather! She helped my friend and I with moving some furniture around in our storage. She was really patient with us since it was our first time dealing with a storage unit. Thank you once again Heather!
ms. heather is amazing! as long as you communicate with her, she will do everything in her power to assist. no matter what it may be.