Public Storage Self-Storage Units at 8226 S US Highway 17/92, Fern Park, FL

Great place

This place is an absolute joke & there are far better options for stoarge units in this area. Upon signing your contract & moving in they require you to pay $20 for one of "their locks" which is a small piece of junk about the size of a dime. I used a larger & more heavy duty lock that I've used at other stoarge facilities, but for some reason management still felt the need to put a bunch of "Public Storage" stickers all over my personal lock that are a complete pain in the ass to remove. In addtion to being forced to purchase a useless $20 lock, management also forces you to pay $15+ monthly for insurance to protect your belongings. They originally told me I could remove the insurance coverage after moving in & I requested that several times, but there is no formal way around their insurance requirement when you sign your lease agreement & they didn't seem to care much about upholding my request to have insurance coverage removed from my monthly invoice. Rented a unit here for the last 6-8 months & only went a handful of times; it doesn't appear management does anything to maintain the property during downtime because there was a hornet's nest on the locking mechanism of my unit that repeatedly went unnoticed & increased in size month to month each time I visited. Futhermore the "walls" on my unit weren't even attached to the base framing around the perimeter of the 5x10 space - leaves, pollen & other outside debris blew into my unit through the cracks along the base, it was everywhere & it was absolutely ridiculous. By the time I checked out of my unit last week after the 6-8 months I used this facility, the concrete floor was covered from all the outside debris & my belongings were covered in pollen, leaves & spiders as well. You would think if management is forcing every tennat to pay $15+ a month just for insurance coverage maybe the property would have some sort of basic pest control service or monthly spraying around the property, but I guess that's asking too much?!!?? Do yourself a favor & go somewhere else to rent a unit if you're looking around Fern Park......regardless how inexpensive their rates look, this place isn't worth saving a few dollars if you truly care about the items you're putting in storage.

Best service in the area!

I went in to bc I am doing research on storage units for my mom and Nikki was very helpful. She answered all my questions and made sure I understood what I would need to do when I am ready to move forward. I will definitely be back when the time comes. Customer service is one of the main things I look for when working with a specific company and Nikki had what it takes!

Kim is great if I could give her 10 stars I would. She goes above and beyond the call of duty to help and always pleasant to be around.

Gorgeous property, super friendly staff. Kim was awesome!

Kimberly provided a 5 star service, which was very helpful! This was easier in the process than expected. I definitely recommend this property 👌

It was a horrible experience, No one is ever at the office and no one ever answers the phone. I was trying to move in and no one was there to answer any question or concerns i had

Shawna, This was my first time renting a unit. She was super helpful and answered my questions. My experience was a 10 +. Meaning great. Thank you Shawna.

Kimberly was a blessing to help me better than the kiosk did. Due to some issues with my account, several representatives on the kiosk could not help me with my concerns. However, Kimberly was graciously at the location to help me and I truly appreciated her customer service. I prefer to have human interaction(s), because her help was more immediate and grateful. Prayers for those who may be facing the possibility of losing their job(s) because of the forced A.I. agenda. Stay vigilant, blessed, and thank you Kimberly! HALLELUYAH!

Kimberly was the sweetest and explained everything in detail so I could understand.

Kimberly was amazing 🤩. I've never had such great care and service. I usually hate going in these offices but she was awesome.

Complete scam don’t do it

Kimberly was fantastic, answered all my questions. Paperwork signing was smooth and fast! THANK YOU, KIMBERLY!

Hi thanks to Kimberley this was a smooth sailing scenario from start to finish. She answered all the questions and showed us a few units allowing the room for a good fit overall. Great customer service and professional etiquette ! Have no problem giving referrals and encouraging others to do business here!

Being that it is my first time storing my possessions in another place I felt a little iffy about it but after meeting and speaking with one of your reps by the name of Kimberley I felt way more at ease! She’s very personable and gave me so much insight about the unit. I appreciate stuff like that !

Ms Kimberly provided us we an excellent service that suited our needs. She treated us as family which was remarkable. Keep the good work Ms. Kimberly.

Team barb and Josh are crushing it toda with great service

Tonya is a wonderful.Her knowledge and help was amazing

Tonya was very helpful with my storage unit rental and showing of the location of the unit and accessing the Security gate. Her service to me was awesome. Her representing the Public Storage as a valuable asset to the company, and to customers as well.

The company I work for rents two units there so we have a storage place that multiple people can access whenever needed. This spot has been perfect for us. Gates always work properly and our stuff is safe. Thank you.

Property is well kept and everytime I need an assistant Kim always there to help me.

Kimberley is always very nice and helpful

Kim is a fantastic manager and helped with everything. She’s talked through some property updates and you can see it here!

Very nice people and service!

Kim has continued to help me with my storage needs and the upgrades on the property are looking fantastic.

Kim is amazing at this property! I love all the upgrades to the property, it is so clean!

Kimberly has amazing customer service and helped me alot with any questions i might’ve had towards my unit she was very kind and helpful definitely would recommend this Public Storage just because her customer service was amazing 100/10

Excellent customer service, and our online access was fixed. Thank you very much, Kim!

Josh was huge help!

Kimberly is awesome. She stayed late to help us secure a much needed unit. She is the best!

Toria was an amazing help coming in

Torria was amazing definitely coming back

Torria Was great and very responsive to any questions I’ve had , process was only 5 minutes !

If I could put -100 stars I would put it here! DON'T RENT HERE!! do yourself a favor!! I rented on 9/1st, I had no problem online with it, the unit was empty and pretty "cleaned". My nightmare began when I want to move on the 9/3rd and the name is Kymberly the manager of the place ( she said it). I have a lot of plastic boxes (about 100) and I like to keep everything tidy so my husband and I decided to assemble some wooden shelves inside the unit using a battery powered screwdriver (NOT ELECTRIC - NO GAS), never using or drilling holes in walls, floor, ceiling or columns, in order to have everything organized and easy to clean (because we know that these places are filled with rats and other insects. We were assembling these shelves and this lady showed up with a bad attitude and rude. Telling us that we had to stop assembling the shelves, that the only way we could put shelves in the unit was if we brought them assembled from our house, 7ft high shelves...We tried to explain the situation to her in a thousand ways, we showed her we only were screwing to assemble, that we were not working, we only want order and cleanliness, we showed her we were not using anything electrical (which was the first thing she said that it could not be used, I don't understand like because the unit doesn't have electricity) but she kept raising her voice and talking over us. So, I had to call customer service and I have to wait up to 24 hours for them to respond to my complaint. A lost day, that NOBODY will return my time and money. When I left I tried to talk to the lady again but it is impossible with her attitude, I even mentioned that in the morning the other renters test their machines and keep tools that use gas in the units and that I didn't understand the problem with my battery-powered screwdriver ... to which he replied: " is before 9:30-10 am, which is when I am here".... discrimination? derision? I don't know... I asked for a refund since she won't let me put up shelves if I don't bring them in my car and she said NO. I lost time, money and the worst thing is that I realize that 1 person who believes or thinks that they have some "decision" or a "manager" position believes that they are doing their job well by BEING RUDE TO THE CUSTOMER. In summary: The place is good, but if you need to talk to the person in charge about something there, you already know that your life will not be easy and you will receive bad treatment (unless this is something discriminatory) My worst experience renting a unit, I hope this person gets the disciplinary action she deserve if Public Storage is a serious company and appreciates the customers.

Kimberly was amazing. She helped me get situated in a timely manner. She was also very knowledgeable in the process which helped expedite the experience. I appreciate that because I'm very busy. Thank you Kimberly.

Kimberly is very good rep of public storage. Pleasant to work with.

Kim gave me excellent service 👏

Kim is awesome. Josh is too. So helpful

I have a storage unit with you all . And also purchased insurance. I spend 200 $ a month. I went there last month to check it and it is infested with flying roaches. ( I'm literally terrified to go in there.) I called the office to see what they can do about it and they said they would spray outside my unit. And to contact the insurance company to file a claim to get 250 $( literally nothing for all the items I have in there) . I come the next month and the roaches are everywhere. Called again(Kim the PM answered)and the same thing. Only offered now to move units so I can just carry the same roaches over to it I guess. I ask to put in for a decrease on my payments just until I can get it out and was denied. Im not sure how it is reasonable to pay 200 a month for a roach infested unit. 8226 S US Hwy 17 92, Fern Park, FL 32730 this placebis literally disgusting DO NOT rent here.obviously the reviews are fake 🤥

Very helpful customer service I'm so Glad to be renting at public storage Thanks for all your help

I. Was. Satisfied. With. The service. From. Miriam. An. Kim

Kimberly, awesome personality super helpful.

Great help! MIRIAM MADE IT EASY!

Miriam, was great.

Worked with Kimberly. She is the greatest ❤️

Very nice people Kimberly she is very good and friendly thank you

April Alexis are amazing at their job. Very helpful and accommodating to what I needed. Corporate office these ladies need a raise!!

The team at Public Storage 8226 S US Hwy 17/92 Fern Park are Pros! Great customer service!

Storage unit was damaged upon arrival and could not get it opened. Couldn't help me without charging me more for a lock. Waited over an hour for any assistance. Couldn't get anyone on the phone for over 20 minutes while my movers were sitting in there cars.

This location filled my need while I was moving and couldn't store everything at the new place. Staff was very helpful, patient, and communicated well throughout my stay. I remember April and Heather by name but possibly more were helpful too. Never had any problems and everything was clear.

April was great today! She made the process quick and easy. She explained everything in detail and is very friendly. Thanks April!

My experience today, was nothing short of the first day she rented me the storage space; gracious, professional, patient, efficient. I don't give her a 10, she deserves a 1000!! Thank you miss Kim. You were also my therapist ☺

Kimberly was awesome thank you!

Wow,what a Wonderfully Great experience it was,to be helped by (in my opinion) the Wonderfully Pleasant April Smith,property manager she made everything so very easy God Bless her 👏👏👏👍👍👍💯💯💯💯🙏🙏.

Kimberly was amazing and so pleasant ❤️ she needs to be compensated for for her outstanding service

Very well maintained and the staff is very nice, I love storing my belongings here and I would highly recommend this location

Kimberly was very helpful

Kim is amazing! No issues here!

Miriam was very helpful and friendly. She made it a very easy process getting us signed up for a rental unit.

I've been renting from Public storage for YEARS, and experience the worst customer service. "Property manager" Kim, stated that she doesn't meet customers at the sister property because it's a kiosk. She also wouldn't allow us to get in the unit to get the generator because we had the wrong lock. She didn't offer a solution just refused the access. I was at winter park location and Selina has always provided that extra mile for customer service. Selina met us at the fern park location, and allowed us into the unit. While there we all noticed each unit had DIFFERENT locks. I will and always call (winter park location) Selina for the best customer service.

Amazing service Kimberly

Great service! Thank you so much!

April was very nice. She explained everything and was very patient. So happy with her she made renting so easy!

Kim, you went all out and be on your expertise in customer service for us. So thank you, baby girl. Keep doing you. 💯❤️✌️😘🏆🎖️👍👍👍👍😀

Excelente Costumer service, Kimberly was amazing with us. Thank you.

Heather was great and storm blew in and took out power and we were stuck she helped everybody great job Heather !!!

Good facility makes entry easy by using the phone app. Storage is expensive but that's everywhere right now.

Accidentally reserved a space too small and Kasey was very sweet and understanding when it came to helping me figure everything out !

Casey was wonderful and made the process quick and easy.

Casey was freindly and without her help I may not have found the right public storage unit for my needs.

Had great customer service from Kim

Casey was a great help great personality

Kacey was so helpful and patient. I can’t say enough about how easy she made what is usually difficult. Now, we pack and move there. See you there, Kacey! Again, thanks!

Kim and Casey were great. I rent elsewhere but pay at this property.

Very helpful, courteous,and knowledgeable. Your facility served my purpose for the time needed. Thank you, Linda Barth

Tough company to purchase services from. Have had 5 units for multiple years and can’t tell you how many times they have drilled the locks for being 10 days late on rent. If you aren’t going to be able to pay on time don’t even think about it. By the 10th day late you lose access, but the 15th they drill your lock, by the 25th they file liens and assess lien fees on top of the late fees. Ultimately they are in their right to do all the above, but don’t think you have any grave periods or considerations, you will be sadly disappointed. Also, if you buy their boxes, check for full on roach infestation to the point of being unusable, but don’t expect a refund, but I did get an apology.

Terrible place

Casey is absolutely wonder and knowledgeable she give great customer service...

It’s been a pleasure renting units from your company. I’m extremely impressed with your customer service property manager Casey. Working in the customer service industry for over 40 years, I very rarely encounter top notch associates. She is an extreme asset to your company, and a model of excellence. I wish there were more people like this in the world of business!

Kim helped me find the right unit for my massive amount of car accessories and her attitude was pleasant too

Casey is awesome!!! Thank you!

The staff are very nice and great me when I go to my unit.

This is a nice property to rent at.

Casey is amazing and helpful. She answered all my questions and went above and beyond to do what she could for me. I couldn't recommend a better person.

Wow! Speak about incredible service! Casey and Josie are a bundle of joy! I’ve honestly have not had an experience like I did with them even if it was just a storage rental service sometimes it take just a good smile and laugh to have a great time. Casey was very diligent, profesional, walk me through the facilities to make sure I knew where everything was and patient teaching me about the locks; the accommodations were grade A! Decently I recomendable them!!!

Kim helped me find the right unit and told me about the app that opens the gate and pay via app.

This is a great property to rent at. Thanks Casey for all the help.

Casey was the best she is very helpful with any questions

Casey was great and Rosalie was great too! Best property ever!

Kacey is very helpful, professional and she very nice!