April Is AMAZING! She is professional, sweet and was a le to answer all my questions. Very very helpful ! I highly recommend using public storage in cantonment.
Very positive. April is the best employee
Easy access, well maintainex and secure. Staff was friendly and thoroughly explained everything!
April in the office was so kind and attentive. She answered all of my questions and was a great help!
I just love April who is at the Cantonment public storage. Everytime I need to speak with someone April is always there with the most excellent customer service. I know anytime I need anything or have a question or concern she is there, just today she found my keys thank you April you are truly an asset to this company
Let me just start by saying that the staff is great and the facility is adequate. April was awesome and has been always super helpful and work to resolve our issues quickly.
My gripe is with public storage themselves. Why are y'all charging me additional admin and insurance fees to get additional units or move to a bigger unit? If I get a 10*20 from the get go I only have to pay $20 forced insurance, but if I get two 10*10 y'all charge me $40.
Want to move from your two 10*10 to a single 10*20? Oh that's an additional $29.00 fee for us to click buttons on a computer for 2 minutes.
And for the love of God dont ever accidently stay after the allowed time or they will lock you in the gate and make you call after hours and jump through hoops to get let out, and then send a passive aggressive reminder about their hours, despite the fact that my units are outdoors. So if you need 24/7 access this facility is not for you.
(Edit: PublicStorage did reach out to address the concerns that they had to power to resolve so I'm upping them to 5 stars)
Easy to reserve and rent. Easy to access. Once I knew a date to moveout I just called and left a message. I got a call back next business day and given all the checkout information I needed. the staff I had contact with was very nice and helpful.
Packing, moving, and storage can be so stressful. Vickie made securing our units there a smooth process. We appreciate not only her professional representation, but also the clean and safe environment.
Always helpful and courteous.
Way easier and faster than I expected April helped w everything I needed to know and get me set up !
Clean new climate controlled storage unit with an app that unlocks gates. Perfect place for storing things I need to access frequently and keep out of the summer humidity but don't have room inside my house to store, such as camping equipment. April helped us and the rental process was quick and easy. I can now access my stuff 6 am to 9 pm 7 days a week.
It’s a clean place and reasonable prices
Vickie is the best! Property always clean and she is very helpful!
Vickie is always very helpful anytime I have had to come into office and ask for help.
Such a great place to rent from. Clean and secure. Good supervision of the entire place
Staff is very friendly and helpful
Friendly people in the app is easy to use
Vickie is always making sure everything is in order, and she's also a very good person.Vickie siempre pendiente de que todo este en orden, ademas de ser muy buena persona
April was the best and did a great job.
Great prices and super helpful staff. Vickie is the best!
The property is always clean and well-kept, and the onsite staff is consistently friendly and helpful. When I had a billing concern, Ryan, the district manager, personally reached out and even took time out of his evening to ensure everything was addressed and taken care of. I truly appreciate the outstanding customer service.
April was a joy. She made the experience fun and enjoyable. You could tell she knows her stuff!!! Extremely knowledgeable and able to convey all the details in a way I could understand to make my choice on what type unit and what size unit
Thank you to Ryan for excellent service and taking care of me and my needs.
Vicky was a great rep . I appreciate her understanding
Vicki was amazing great customer service
Vickie was very helpful and pleasant and answered all my questions. I will be going to this facility when I get ready to store my things
Vickie was super nice and helpful. Very easy process and explained very well!!
Vickie was absolutely amazing to work with! From the moment I arrived, she was friendly, professional, and went above and beyond to make the whole process smooth and stress-free. She explained everything clearly, helped me find the perfect unit for my needs, and made sure I got the best rate available. You can tell she really cares about her customers and takes pride in what she does.
If you need storage, definitely ask for Vickie! She’s the kind of person who makes you feel confident that your belongings are in good hands. Highly recommend!
Vickie is great knowa her job and very understanding
April was so helpful & she was very sweet. Will definitely recommend the cantonment location.
VICKIE GREAT CUSTOMER SERVICE RECOMMENDATION PS
Vickie was very helpful while selecting the storage unit. She had a lot of knowledge and expertise, and I was very happy to have rented with Public Storage versus the few other storage companies I was looking into. I look forward to keeping my valuables stored here, and can trust she will help me if I need any assistance along the way.
Vickie is very professional and educated in storage.
Yesterday and today, Vickie was fantastic to assist me both on the phone and in person. I had an emergent need to secure storage unit, and she helped me set a reservation, pending verification of the need. Once it was determined that the storage unit rental was necessary, she helped me to facilitate acquisition only to find out a short time afterward that I had to go to a different location because of circumstances beyond my control. She was very understanding and patient to assist me with the same day move out and to help facilitate the storage unit rental at another location across the county. I totally thought it amazing that Vicky was very understanding and nonjudgmental about the circumstances that were beyond my control, even though it caused extra work for her. Then, when it was all said and done, she provided assistance to the other location up on discovering my need to rent there. Thank you, Vickie! You are truly a blessing from God above!
Can’t remember her name but she was a great help getting us in our storages . I definitely recommend
April was very helpful and answered all my questions. I really appreciate her time and knowledge on the property'. Thx again
I accidentally moved into the wrong unit. On top of that, I had debit card issues and it took over a month to get a new card which messed up my auto pay. Throughout all of the above, April was a true blessing. She is very kind, helpful, and very professional.
Miss Vickie was so amazing today!!!
Thank you.
April was very nice and helpful.
This place is pretty nice, and the customer service is on point. I’ve never had an issue there, and I really appreciate the help I received from April, she was awesome. Thank you!
Great experience overall. April was extremely friendly, helpful and knowledgeable. She took the time to explain details through the whole new customer process, showed me the facility and units. Great customer service. Location is convenient to my house and easily accessible. Highly reccommend!
Online was easy to reserve and VICKIE in the office was friendly and knowledgeable!
Great experience overall. The employees were very friendly and helpful, great service, and the new facility was close to my job site. Very convenient.
Friendly staff. Nice facilities. Easy setup. Overall excellent experience.
April was so kind to us. I was so scared to finish my process online without seeing the unit to make sure it was big enough and she was so kind to us and let us come see and walked us through the rest of the process while making sure we got the best price possible still. She was very knowledgeable about it locations of units/exits/doors etc and patient with us. April was very relatable as well. She pretty much sealed our deal of using this site.
Big thanks to April for helping me out with getting settled in my storage unit.
Kinsey was very helpful and great attitude
Nice place and the staff is nice too. Kinsey was helpful and knowledgeable.
Thank you Kinsey your doing an amazing job!
Thank you Kinsey you’re the best!!!!
Vickie was very helpful with the process of renting my 10x10 unit.
Very nice facility and kept clean
The representative eas very polite and spent plenty of time with me and my husband. She showed us many options for spaces and was so polite and easy to work with. The facility was very clean. She explained the insurance, rental policy and billing.
We have our unit and I am happy we chose Public Storage.
R. WRIGHT.
The 2 lady in the front office was awesome and helped to get storage unit I needed
very easy to get in and out and very helpful staff !
Last week I went online to rent my 2nd storage unit. The special was $1 for the first month but when filling out the request it did NOT apply the special. I went into the office only to find out that because I already had one unit I was not eligible for the special (btw I didn't get the special on the first unit). The website had NO disclaimer explaining the restrictions and I had to pay another admin fee of $29.00 for information that was already in their system. This is a violation of the CFPB Compliance Regulations and UDAAP requirements which is deceptive and abusive practices by not disclosing this information. Also beware there is no disclosure how long the special will last and can increase after a few months at their discretion. My suggestion is to place a simple disclosure on the website and waive the admin fee if you rent additional units. This will eliminate confusion and bring positive feedback.
Update: On 2/7/25 management reached out and explained the fine prints of the terms and conditions and the why's of how the facility maintains the integrity of the property. I made some suggestions for coaching opportunities and he answered my questions and even provided a credit for the first unit rented. I appreciate the response from the company and would recommend doing business with them.
Very kind, great communication
Always able to answer my questions. Friendly and professional.
Most kind ,courteous, and extremely helpful!
Vickie is Awesome. She helped me with all my needs. She's a keeper.
Vickie is awesome! So friendly and helpful!!!! Unit is super nice and clean!
Thanks for welcoming me and assisting me Vicky. Your site appears to be well maintained and you eased my mind how secured my possessions are. It's folks like you that makes Public Storage the best!
Vickie is the best. Always helpful
I can't thank Vickie enough, she helps with the small things as well as the big! Gate wont open? Turn on your bluetooth THANKS VICKIE
Vickie is absolutely amazing, answered all my questions. I definitely recommend going to her for all your storage needs
Vickie was very friendly and extremely helpful! She made the rental process so easy and gave us a great tour of the facility. Looking forward to seeing her every time we visit the storage unit!
I recently went to this storage facility to price check a couple of units. I had no clue what size would work for me. I was greeted by Vickie. The amount of professionalism and punctuality was astonishing. She got me in the right size. I highly recommend this place or at least this location to anyone.
Great place! Vickie is very helpful and made sure I got just what I need!
Awesome place and open on Sundays
Vicki was super informative and nice!! It was a pleasure renting here.
Vickie was so helpful and welcoming! She even helped us get settled in with events happening in town!
Sonnet was very helpful and assisted me in
Sonnet was amazing, made my rental process super easy, and was so personable! Glad I was able to do my business with her!
Excellent customer service skills very helpful. New units very nice and clean.
Awesome customer service!!!
As usual, Vickie is so helpful and nice.
Great new facility, awesome staff!
Nice new place,great staff and location.
Thanks for the help Vickie!
Great place,super helpful staff,new units.
Thanks for the help Vickie!
Vicky was so helpful and nice. She helped make the process much easier!
Vicky is the easiest person to talk too. She is very acknowledgable and very helpful. If I ever need to use a storage unit again I will be using this company.
Easy to work with and smooth transaction. Well kept and clean!
Love this place!!! Super helpful, very clean, and superb customer service!!!!!
Great area, great owners, great staff. Highly recommend renting with them!
Great storage facility! Highly recommend.
The owners are class acts I can speak to their character
I never thought I’d be so excited about a self-storage facility, but here we are. This place is the Ritz-Carlton of storage units. I half expected a bellhop to greet me at the door and carry my boxes. The staff is friendlier than my grandma on Christmas morning, and the units are so clean you could eat off the floors (not that I recommend it, but you could).
My old couch, a few questionable lamps, and a mountain of random stuff that I’ll probably never use again are living their best lives here. I visit my unit just to see how they’re doing because let’s be honest, they’re probably more comfortable than I am in my apartment.
Security is tighter than Fort Knox, so I sleep well knowing my priceless collection of old VHS tapes is safe. Seriously, if you need to store stuff, don’t look anywhere else. This place is the gold standard. If I could give it six stars, I would. Heck, make it seven.
5 star storage space and definitely needed in Cantonment! Space is clean and brand new! Management is first class!
Best storage place! Recommended to the public!
Love this place and its owners.
Incredible people to work with here. They really care about you and what you are needing.
Vickie and Melissa are super helpful and thank you for helping out Tate Aggies Baseball booster club!!
Great storage facility and even better management
Clean, spacious and great location. Good, friendly customer service.
Vickie and Missie was terrific!
A nice new, clean facility. It's very close to Hwy 29 which was convenient. Vicki was very helpful and attentive.
Nice place with great people, Vickie is great and made my move in as easy as she could and was able to help me get the best unit I could for my specific use.
Very helpful and knowledgeable....
Great new facility. Very friendly people.
Brand new, first class facility, first class people. Experience couldn’t have been any better. Highly recommend!
Great New storage facilities with great staff. I’m glad to see it in our area 👍
Awesome addition to the community. Very clean ! Great management!
Love this storage place, clean, nice size spaces, very friendly owners. Great location. They will treat you right.
Awesome location and management ! So glad this location is open as it will serve many families & commercial needs!
Yea “Public Storage” !
Clean and convenient facility, great management