Lori is an awesome property manager, helpful and caring.
Highly recommend this location!
I had no actual problems that I have encountered with this place honestly. It was lovely while I rented there and everything was easy and the location is fine. HOWEVER, in the year that I’ve had my stuff there my price went from $180 to up to $300 I had to move my stuff out and to somewhere else. It slowly increased every 3-4 months till it reach that price a year later. I’d recommend a local place to store your stuff and not this company. I never spoke to anyone about the price increase because before I went to inquire about it I looked at my lease to see if I had an argument and it did mention price can change and anytime. So felt my hands were tied.
Its been eazy and the staff has been every helpfull with my lack of knowing how to work my phone with the phone app its been nice to have help
This location is lovely! I love Lori so much she is very sweet and understanding! My whole family uses this storage and Lori as serviced each and every one of us. Thank you so much Lori!
You can't find a better place to store your goods anywhere because this particular location is very clean because of Lori's great efforts. She is a manager who is highly qualified for this industry and sure gives a great customer service.
Wende was amazing and helped me quickly and efficiently while I was moving!
Lori was extremely helpful! We had a container, and she allowed us to use a space close to our unit to unload. Amazing sevice!
Lori help me when I really needed and I appreciate her for her support! Thx
Jeff at location Lumsden was amazing
I LOVE PUBLIC STORAGE!! THE MANAGER LORI IS THE BEST! EXCELLENT SERVICE!! LORI HAS HELP ME EVERY STEP OFF THE WITH MY MOVE IN AND MOVE OUT AND EVEN ASSIST ME WITH A UNIT TRANSFER! I HAVE BEEN A LOYAL CUSTOMER AT THIS LOCATION FOR YEARS!
Lori thank you for your help everytime I call or have an issue with anything I needed for my unit , she is very respectful and helpful .
Lori is very knowledgeable and helpful, she made it so easy for us.
Lori did an amazing job helping us get the space we needed! Very clean and well kept unit as well! Will definetly be retuning if we ever need to
Lori Is very knowledgeable about her job she is also very friendly and very professional. I recommend this storage facility to anyone in need of one. Great service
Best storage I’ve used. Lori is the sweetest and so helpful. I highly recommend if you need storage you use this location.
Wendy was spectacular, extremely helpful made it so easy on my first Public Storage Unit
Lori saves lives!!! Without her help, I don't know where I'll be. She is an asset to public storage!!
Totally awesome place very professional.
Wende fully explained everything and their prices cant be beat.
Wende was Awesome I had a great experience. Told me everything I need to know.
Lori is amazing. I recommend this place because of her ❤️
Lori is best complete with love, mercy and knowledge of public storage.
Great place to store you household items .
Just got my first storage unit ever an the customer service provided by Wende was phenomenal she had all the information I needed to get my unit an she was very polite in the interaction she was dealing with an upset customer when I came in an she was able to satisfy the other customer before taking me for service she was very knowledgeable in her field an I was happy to help
Great service, wonderful customer service. Thank you to Lori for helping us with our every need
Clean facility! Great customer service!! Thank you again Lori!!!
Great Personnel in service
My wife and I had some stuff here in storage for a while and couldn't be happier with the customer service and the facility up keep. Lori was great always helpful and knowledgeable. Highly recommend!
HORRIBLE CUSTOMER SERVICE!!! BEWARE INTERNET BAIT AND SWITCH!!!
The woman behind the counter was rude and unkind. There was a problem with my reservation and instead of having any customer service skills (I.e. sorry there has been a misunderstanding, let me see if I can help you find something at another location, let me see how I can help you) her responses were “you rented the wrong thing” “it’s your fault not ours” “I’ve got nothing for you” “I don’t know if we will even give you a refund”
DO NOT RENT FROM THEM.
WENT ONLINE AND RENTED A CLIMATE CONTROLLED UNIT. GOT TO THE UNIT TO FIND IT NOT CLIMATE CONTROLLED. NO BIG DEAL. WELL THEY WOULD NOT RERUND US OUR MONEY. THE LADY RUNNING THE OFFICE CALLED MY WIFE A LIAR. SAYING THEY DONT HAVE CLIMATE CONTROLLED UNITS. WHAT A SCAM.
Lori, LORI is awesome. Every time I come and she has a solution for my problem. She should be a general manager. She’s friendly she understands the business. The place is clean, neat and accessible. She always has a kind word and a smile she understands how everything works for you the customer and how to make it work if it’s not Lori, you are awesome.
Location is great
My storage floor was very dirty and sticky. I was cleaning it and it was past the hour when I left. I got a call about that. Now I mentioned how dirty. So I clean it
I had accidentally picked the wrong size unit, and Wende did an amazing job helping me choose the correct size unit for my needs. She explained everything clearly and i had no issues with anything. All in all, I had an amazing experience
Lori , great customer skills, great smile, great personality took very well care of me .
Thank you Wende for your kindness and flexibility in transferring us to a bigger unit! Overall great experience!
Lori was very nice. Great customer service and very nice!!
Wende was able to help us with no problem upgrading to a bigger unit! Definitely took off some stress!
Wende did an incredible job helping us out with a unit!
EDIT: This used to be a five-star review. At the moment I signed up, everything seemed great. Read on to see why it's not:
The employees are rude and unwelcoming. I had just bought my unit, and was there less than one hour getting it organized, and I was told that I cannot "hang out" at the facility.
Now, after that, I feel rushed. Every time I am at the storage facility, I am nervous for one of the employees to pass by on their checks and misperceive me as someone loitering.
I am not including other minor incidents in this review because I think, from what I have said already, it is sufficient to say: the employees have not been good to me.
I regret choosing this to be my storage location. For how expensive my unit is, I wish I received appropriate consideration and respect.
I do not recommend this place at all. Please, do yourself this good: choose a storage facility with a more welcoming and affordable atmosphere.
Wende was very helpful and helpful. Love coming in and working with her.
Wende, was awesome in walking through the process....
Don't rent from here! Had a parking spot for over 8 years and not only did they increase the rent drastically every 6-12 months, but they also continually made new demands on what their rules are.
Wende was super awesome and helpful. Got my wife in and out quickly
Wende was Ana amazing help and got us in an out within 30 minutes! Highly recommend!!!
Wende helped me a lot. I’m so happy. Thank you.
Lori great employee very helpful
Wende is very professional and down to earth. She has a positive spirit and is eager to help her customers. Great customer service!
This is my second time within 2 years dealing with this site. This is also was my first interaction with Wende. Wende is very attentive and relays information very fluently. I highly recommend asking for Wende for any of your questions and assistance.
Wende was great and very helpful.
Ms. Lori was extremely helpful and friendly and provided excellent service!
I had the best experience at this location! Lori saw me before my scheduled appointment because I overbooked myself. She was kind and courteous and took her time with me. She made the transaction go smoothly and seamlessly AND with a smile on her face the whole time! I’m definitely happy I chose this location and Lori was here to take care of me!
Wende was amazing an helped me with everything I needed. Great place
Lori was so awesome and helpful from day one ! Explained everything unit was clean and accessible!
Lori was fantastic! Great service, very professional, and the space was perfect for our needs.
Lori has been a big help with our storage needs. See is always there to help us.
Wende was awesome. Thank you
Wende and Lori are a great team. The service was excellent and my questions were answered in a friendly manner. I would recommend their assistance again.
Lori,
Lori was very professional and very comprehensive.
Wende did a fantastic job got me hooked up with a great experience and perfect space! Wende and Lori are a great team!
.
Lori was very helpful as always & provided everything that I needed. Very quick & efficient. Wonderful personality
Wende was amazing setting up a new unit for me
Every time I have had the opportunity to visit this location to make my payments on my account, Miss Wende has been Amazing. Her Positive attitude and words of encouragement have really been such an Inspiration to me. She is kind and on point no matter what time of the day you come in. I believe she truly loves her position and really cares about each person. She never rushes me out and I like that especially since I am a Senior Citizen and appreciate how considerate Miss Wende is.
THANK YOU Public Storage for hiring Miss Wende. She is a Blessing and You are Lucky to have her.
Have a Blessed Day!
Respectfully,
Dee Wilkins
Very good customer service and ms Wendy was very hospitable
Lori is always on top if things. Good service. Fresh remodel to the whole site
have 3 inside units (paying almost 1k a month)for (climate control) but no AC for 3 weeks!!!! no urgency to fix at the hottest time of year/// don't waste your money/ rent elsewhere
Used Public Storage for 2.5 years . Never had a problem. Indoor climate is the best. Will definitely refer to friends family etc.
Miss Lori keeps this place looking amazing!! She is very pleasant and helpful her customer service skills are world class thank you for making my experience a walk in the park miss Lori your valued!
Wende was helpful from the initial call to finalizing the rental. Gave us all info regarding access and payments. Ty.
Wendy was very helpful and walked us through the rental process. Gave us all info for access and payment.
Lori is great and easy to work with. Highly recommended.
Ms.Lori was very polite and helpful also she was well patient. Thank you Ms.Lori and public storage for your help
Very friendly staff in the office clean storage unit
Wende is great and had a measuring tape
Wende was very courteous very helpful and professional.
I needed a place fast. The place is wonderful.
Watch out. Price and description aren’t the same. The promotion for a 5x5 on a “small storage” is not right, the correct price is $55/month. They trick me with the “special” price now I’m stuck with my tiny storage for a month, and I couldn’t even fit my stuff on the storage.
When doing the contract online it always mention a “5x5 storage” The term “small locker or 5x5x4” wasn’t mention until they send the confirmation email after you pay.
Admin fee is not refundable after you complete the contract online… smart huh?
The manager told me to call corporate & wasn’t helpful at all. When I showed her the website and all the process on how I did the contract she didn’t even wanted to look at it, online it does not reveal the proper size of the unit until you pay.
Wende was extremely helpful! We had a lot of questions and she patiently answered all of them.
Wende was wonderful. She made the process quick and easy!.
Lori is just great and informative and guides me in every way needed. I feel safe with all my belongings here at Public Storage.
Wende was great to work with. She was very informative and did a great job explaining what we needed to know as a new customer. Thanks for postponing your lunch to take care of us.
Came in for a transfer and wende made it very easy and fast.
Wendy showed me excellent customer service!
Wendy was so helpful. Thank you so much for your help.
excellent service, wendy is a very kind and efficient person, the units are easy to access
I definitely recommend visiting this location
This location is super clean and very welcoming. Lori is such a sweetheart always helping out! Thank you!!
Wende was very helpful. Got me through rental process quickly.