Marnie provided absolutely stellar customer service!
Updated to say that Marnie has reached out and has been working so hard to make this right between us and the roofing vendor. Had Marnie been the one we spoke with from the get go I know this would have been taken care of quickly!!! Thank you!
The facility is nice enough and the reservation process was simple.
However, just a few weeks after we moved the entire contents of our home in, we were in for a very rude surprise. I arrived at the facility to put a few more things in the unit, and the gate was broken and propped open. Not why I’m writing this review, but still.
Upon opening our unit, I heard serious crumbling and it turned out to be ROOFING DEBRIS covering the first few feet of the unit. It was totally filthy and included asphalt pieces, wood shards, and even staples. The roof was being replaced the day we moved in, and no one gave us any sort of warning to hold off, watch out, cover our items or anything. I spent over an hour cleaning up the mess and another hour trying to get ahold of someone to discuss this with.
A lady named Dawn did her best to help me, and said she would have her manager contact us. Three weeks later, we still have not heard anything. We are extremely upset with the fact that we got zero warning and we now have ruined items that are requiring an insurance claim.
If you’re a current tenant here, highly recommend checking on your things post roof replacement.
Extremely poor management, customer service, and ethics in my opinion. At least call us back. For $212 a month we certainly expected our contents to at least be safe.
Wonderful Service! Marnie went above and beyond to help us with moving in and out with ease. Thank you!
Great place for storing anything. They are wonderful and helpful
Marnie is the only reason I felt safe having a public storage. You have gone above and beyond. I hope the company recognizes a great employee and gives you a raise!
Marnie was absolutely amazing, and was my reason for choosing Public Storage. She was extremely helpful, lovely, and personable. She helped me determine what unit was the best fit, continuously checked and cleaned out units for me to tour, and is absolutely dedicated to her position. Thank you, Marnie!
Marnie the manager has been very helpful in every thing that i have needed. Would recommend to other people
I couldn’t get my code to work and I can’t remember her name but the blonde lady was really nice thanks.
Great place, great service. Top notch! The manager was very helpful and friendly.
Marnie is always nice and the place is always really clean. Good job.
Such a wonderful experience!! Marnie was such a great help!! We were inquiring about storage units and rentals, and she went above and beyond to help us!! Not a single question went unanswered!!! Such a lovely lady! We will definitely be sending our friends here to see her!!
Marnie the property manager is a angel. Thank you Marnie for all your help
Marnie is awesome, she helped us sign up for a new unit in no time, helped lead us to it, and was cleaning the facility along the way! Very passionate about her job, and it shows in the cleanliness of the units.
Marne is great!!!!!!!yaaay
Love this location! Marnie is incredibly knowledgeable and super helpful! Best Public Storage location in the area!
I have had storage units at other locations and this location is by far been the best experience Marnie went above and beyond to help me get into my unit and is always been helpful and professional in any issues or situations I've had to address. I would recommend this location to people needing a storage facility above any other location due to the service I received. Thank you!
So happy I found a storage facility with such great customer service Marnie actually cares for the customers and takes their concerns and needs serious. I've seen her personally take her job far and beyond what I've ever seen anyone else do at any other storage facility I've used. I would recommend her and her facility 1000× over and over again. Thank you Marnie!
Charlotte was and has been supper helpful and great customer service and A+
We are new customers at this Public Storage facility and the reason is because of Marnie Copeland's dedication to her job. She was exceptional and extremely customer focused. It's a relief to see that because people don't care anymore. She cares and works hard and the facility is clean. I would recommend this facility to anyone because of her. I hope that her management acknowledges her commitment. Give her 5 stars!!!
Great support with my checkin. Marvelous help. That's why we keep coming back to this storage.
I'm pleased to submit a 5-Star review for Marnie and the Southpark Public Storage facility. Marnie was upbeat, knowledgeable and willing to allow me to take time to consider the available units. It was a pleasure working with her. Also, the prices were very competitive and the property clean and in great condition.
Marnie the GM at public storage is on top of her game. She knows what she's talking about when it comes to these units. Shes awesome to work with. Thanx Marnie
Marnie is the best!!! Thanks for all your help!!
Marnie was a real gem and went out of her way to assist me even personally driving me to the bathroom 🚻 so I didn't have to walk in the snow. She is truly committed to her job and helping others any way possible and does it with a smile and a great attitude. I will certainly continue doing business here and recommend others to also thanks to Marnie. I am hopeful she is recognized for all she does there. Team members like her are hard to come by. Thank you! ☺️
WOWOWOWOOWOWOWOWOWOWOWOWOWOWOWOWOWOWOOWOWOWOWOW!!!!!!
Marnie the property manager is incredible. Sincerely takes an interest in wellbeing of her clients. Moving is always so stress and I definitely was underdress and near tears with the awful move she made me smile and I truly got more than a unit- I made a lifetime friend 🩷 Marnie thanks for all you did for me.
The property manger Marnie was awesome she was so nice and very helpful! Thank you!
Great staff! I feel recognized here. It’s a very friendly atmosphere—almost like a small town. They are also conscientious & professional. And yes, as another reviewer said, Charlotte is a doll to work with.
I've had other storage units in the past and professionalism at this particular facility was above and beyond money out of her way to make sure I was accommodated and to see the whole process
Marnie (manager) is extremely helpful. She truly has her tenants best interest front and center.
Marnie at Public Storage helped me and provided great service beyond what i expected anyone to do. She has retained my business and i recommend anyone to this particular location. Great customer experience!!
Awesome service. I appreciate the help that Marnie has given me. I believe that this is a place that is making steps to help people
Marnie is awesome, she is my lifesaver
Marny was so helpful in helping me get started with my first foray into renting a storage space. She really made my day by going above and beyond!
Marnie is fantastic and was great to work with!
Property manager is awesome! Property is nice and secure!
Marnie was so kind and polite
My wife and I were helped quickly and kindly!!
God bless her
You'd be lucky to get some time with her!
Marnie, the property manager, is an absolute gem and Public Storage is lucky to have her as a faithful employee. She works tirelessly to ensure that you are not only happy with the unit itself, but that you also have an exceptional experience. Whenever I had an issue she would always call back and she would do so in a timely manner. She would do everything in her power to solve the issue at hand by offering solutions that I was unaware of and was always willing to work with me. She truly cares about people and, these days, that can be hard to come by. She has helped me out in more ways than one can imagine and I’m forever grateful for her caring heart and generosity. Marnie, thank you so much for your wonderful customer service and for everything you have done for me at Public Storage ❤️
Marni was very welcoming and easy to work with. It was a nice check in!
Marnie was great! Very helpful and very flexible with my check in process. I have had some very unpleasant experiences at other storage facilities recently, trying to find the right size unit. Marnie was outstanding to work with.
Marny is super friendly and helpful!
I was there two years. Marddy the manager is amazing.
Marnie is such Great Lady doing all the best for customers, Happy she help me all the time 🤓👏🏼👏🏼✨💪🏼
Omg let me say I have never had a better experience at any establishment . The customer service I received when getting my unit was amazing. Marnie took it to another level. Thanks for making this as painless as possible.
Marnie was so much help with renting the storage locker. You have a wonderful employee. Be sure and keep her. If you have questions you have my number.
The manager, Marnie is awesome. Friendly and very helpful
Very impressed with how clean and well kept the facility is. Marti did great job in setting up our storage units and account. Very happy customer here!
I have used Public Storage for a long time through some very difficult changes in dealing with the deaths of several family members. Marnie Copeland has been kind and helpful multiple times in terms of giving access to adult children and dealing with management for me. She is the BEST!!!!
Marnie is PHENOMENAL. I used to work for Public Storage and she was the type of employee that was the norm. She's knowledgeable, professional and more than willing to help.
I have been having problems with the Briarwood site pretty much since I started renting there. Horrible communication with the staff and the site's always a mess. So when I need something, I don't do to them, I go to another site. And to my luck, I went to the South Park location, aired some of my problems, and from the looks of it, Marnie has helped resolve at least one already. She's the type of employee Public Storage needs to be on the lookout for, and keep.
Great customer service. Very helpful from the beginning
Very clean and professional! Great service. Five stars!!!!! Marnie was amazing!!
Marnie was great to work with!
Marnie was very informative and helpful. We needed to transfer to a larger unit and she made it an easy process. Thank you Marnie for your help!
Marnie was amazing!! Very helpful and made the experience great! Would definitely recommend!!
Marnie at the Parkway location has been nothing short of amazing!!! From the moment I started looking for a unit she was right there to offer guidance. Thank you so much for making my moving experience quick and easy. You ROCK!
Marnie was so helpful today with my transfer! Thank you for being there today to help! Great customer service!
We got great customer service
Great place, I felt treated like family. Kintessa was so super helpful and sweet, her son even helped me move out. Marnie takes her responsibility really seriously and is a great manager. Definitely great experience.
The Littleton facility is very good day to use and Marney is eager to assist you.
I want to thank Kintessa for helping us get into the right size storage unit. She answered our questions and concerns with no hesitation. Thank you Kintessa! 😀
This was the most amazing experience with Kintessa She listen to What type of storage unit we were looking for, and put us into just the right size. She was extremely knowledgeable and I would highly recommend this public storage to everyone. Ask for Kintessa she will help you out with her Expertise.
Marnie is so sweet! Made the move in great!
Marnie helped me out big time!
Marnie has saved me money helped me a lot!
Marnie, was amazing and helpful with getting my new unit set up.
I’m moving out but everything was great! Marnie is a doll ! 👍 👍👍👍👍
Marnie, the property manager, was wonderfully helpful. This is a great spot - close to town but tucked away. Great choice.
Marnie is absolutely awesome made an already bad experience from going 30 miles out of the way to an easy check in and she is extremely friendly
I did everything online, it was easy. But I needed to make a change to my move in date and went to see Marni, the manager at my location. She introduced herself, helped me out with the change and got everything in order for my move in the same day. Outstanding service, and the facility is clean, a great location, and safe. Highly recommended! Don’t forget to download the app, so you can open the gate from your phone…it works great!
Marnie was extremely helpful and helped me get everything one one stop.
The manager was very helpful and accommodating.
Marnie is great. I had a situation that needed help and she was more than accommodating. Thanks!!!! Awesome 10STARS!!
I was there on 12/23/22 . A lady named Marnie helped me. She was so very helpful. She answered all my questions . She showed me the different size units you have. I've been to alot of storage places in the Denver area. Marnie was the most plesent and curtiest employee that I have ever helped me with all the storage places I visited. Unfortunately I didn't have to rent a unit. A freind let us use his garage. Thanks Marnie for all yr help . You are a great employee , very knowledgeable of all aspects in the storage business. You know yr stuff. You should be proud of yrself . Thank you for your help ...Pamela Jennings
Marnie is an excellent property manager and very good at her job. Highly recommend this property!
I would like to thank Marnie for her excellent service. She was very helpful and courteous.
Thank you
Marine was a great help and very thorough and descriptive! She helped with all questions and was very friendly and personable! Thank you for everything!
Amazing customer service, well kept and well monitored!! Marnie is very helpful!
Marnie is an excellent property manager and has done a wonderful job assisting us with our storage unit. She is much appreciated!
On time and very secure, DawnMarie was very helpful.
Shannon was amazing and would highly recommend her for this location.
So refreshing to finally experience thoughtful, kind, courteous and attentive customer service...at a storage facility no less. Dawn Marie was such a delight and extremely helpful with our last-minute move-out. Thank you. "Perhaps our restaurants in the area could learn a thing or two from Dawn Marie and her facility." #Friendly #Courteous #Helpful
DawnMarie, the property manager, gave us excellent help in getting into a unit. She was courteous, funny, professional, and efficient!
Dawn Marie was such a joy to work with! She was very helpful and informative and had a great personality. If you want a great storage place that is secure go here and talk to Dawn Marie!!!
Sean was an excellent manager and im honored I got a chance to meet him:)) 🙏 🙌 😀
Dawn Marie was very helpful, kind and considerate and knowledgeable. I was very happy with my experience.
Dawn Marie is amazing. She is very helpful and super friendly
DawnMarie made it easy to get our property protected and stored. We feel safe having her on the team keeping our stuff safe without hidden fees or fine print.
Went here because I wanted information about renting, Shannon was so helpful. I will be coming back to rent a unit because of her!
Thank you Robin for all your help
Charlotte and Chris are awesome!!! They have gone over and beyond for us.
I will recommend this location, to anyone in need of a unit.
We appreciate that you go the extra
mile!
We love Charlotte, she will be missed! Best service ever!!!
Location management was very responsive and helpful with our needs. Their facility is well kept and clean. There was also a 6 Wheeler available that came in very handy for moving are things.
Thank you Charlotte for your Graciousness! You got me in and out as quickly as possible with the best rates!!
I have had storage at the Public Storage center on South Park way in Littleton, Colorado for several years. Charlotte has always been very helpful and eager to assist me with my storage needs. She is kind and easy to work with and she always remembers my name
Charlotte - wonderfully smooth process and professional experience. Thank you 🙏🏽
Great service, very courteous and professional.
I needed storage after going through the worst experience of my life. My husband passed away. I came in with tears in my eyes. Charlotte the property manager is an angel! She took the time to listen. She showed me kindness. She is a professional customer service expert. She knows everyone by name. The property is clean and well lit. This is the best experience I've had with a storage facility. Thank you Charlotte
Charlotte is the property manager for this location and truly did a fabulous job. Although I initially booked online, I realized I needed to change the size of the unit that I rented. Charlotte provided great customer service and was very accommodating to my needs. She has a cheerful personality and was easy to work with. Today was move in day and everything went so smoothly. If you have storage needs, I definitely recommend this location.
Charlotte at the Mineral Ave and South Park Way Public Storage is the best. She knows everything and helped me with my storage needs!
I loved my experience with Charlotte. She was so kind to me as I was struggling the day I came in. And even thought I missed our scheduled time she was still an Angel. Knowable in ever way VERY professional. Called me back as she committed to doing, And then worked with me to obtain another unit when the one I had originally looked at. I believe she is an asset to this company. Her humor was a bonus. Thanks you C.
I’m going into 3rd year renting here, it’s great and I want to stay as long as I need storage. Great location and no issues ever. Except my last bill didn’t seem right… so I went in office to talk to Charlotte and explained situation. She said she’d see what she could do, and within minutes had the issue completely resolved. Even better solution than I’d hoped for going into office. Great customer service and I feel good having my stuff there. Definitely recommend.
For the past 1.5 years I’ve had the pleasure of working with Charlotte the property manager at South Park Public Storage. She always has a kind rapport with me and helps me no matter what the question or issue is from billing to the physical storage. She is the reason I will continue to work with this location! Thank you Charlotte!
Charlotte provided excellent service showing us the two units we were interested in and walking us through the rental agreement. Since she lives on-site it provides us an extra level of security and peace of mind knowing our possessions are being watched after. Thank you Charlotte!
This experience was absolutely AMAZING! I was searching for a safe, convenient storage unit and visited several in the area. This was best by FAR! Charlotte is professional and personal and I couldn't have had a better experience! Look no further than Public Storage and Charlotte the manager!!!!!
Charlotte was incredibly helpful. I never worried about the condition of our home furnishings. After almost a full year there, everything was just fine. No dust, no pests, no water damage - nothing. Charlotte is on top of it and we will definitely be back if we ever need storage again.
Management is the best!!! thank you Charlotte!!!
We love Charlotte's amazing customer service. Since we started our storage unit 8 months ago, she has been nothing but wonderful to us. She responds whenever we have question, guided us through both getting the unit and ending our need for it. Go here. She is great.
Awesome service nice place very clean!!!!!
Charlotte & Tom we're both very helpful. Making the on-line reservation was really easy. All in all a good experience. Thanks
Greeting was warm and great. All the infor was clear. Great experience. Charloltte
I love Public Storage! I have been a repeat customer thanks to the property manager Charlotte, she goes out of her way to help in anyway possible! I have recommend this property to a lot of my friends.
Great location and amazing customer service. Charlotte is the best! She always takes care of our needs as soon as she can.
Great location. Easy access. Great service by Charlotte.
Moving out today after nearly a year. Great service by Charlotte and her crew.
Charlotte is so awesome!! She answered all my questions, she deserves a raise and I am very happy she is here.
Thanks Charlotte!!
I have been a customer for a good 5 years and Charlotte the property manager has always been very professional and answered any questions that i have had. Thank you Charlotte!!. Keep up the good work.
Great location and amazing service. Staff was wonderful, especially Charlotte. Great units that look great. Feels very safe.