Public Storage Self-Storage Units at 10201 W Hampden Ave, Lakewood, CO

Cory was great! We changed units and she handled it quickly and efficiently. She even updated our new password to our previous one as requested. Thank you Cory!

Terrible to deal with. I have been renting a 10x10 unit from them for over 2 1/2 years. Rent started at 160$ a month and now is 340$ a month. Without notice they raise their rates. That’s besides the point. I have been out in Montana for the last 1 1/2 years working. Recently I have lost a very close family member which required me to move back home to Minnesota. I have been living in a camper so i needed to tow that back to Minnesota. I drove through Colorado and unpacked my storage unit, filled my camper floor to ceiling and was unable to get everything loaded up. I left very few things (rugs, coffee table, bed frame, etc). No one was there so i wasn’t able to leave the key for my unit. I called them the following Monday, let them know my situation and they said they would see what they could do and never heard back. Well i followed up with them and told them I’ll sign a waiver or do whatever for them to have my permission to cut the lock and clean it out. I was willing to pay a fee for them to clean the few items out that were left in there. Well instead of them following up with me they continue to charge me fees and rent. It’s been 1 1/2 months and my bill is now 1300$. I have called multiple times and have gotten no where with them.

I cannot say enough good things about my experience at this Public Storage facility, particularly regarding Corrie, the exceptional property manager. From day one, she has provided outstanding customer service and truly made us feel valued as customers. We've rented both indoor climate-controlled units with gate access and 24-hour accessible units, and the facility has exceeded our expectations in every way. The security features, including the gated entry system, give us peace of mind knowing our belongings are well-protected at all times. What really sets this facility apart is Corrie's dedication to customer care. She is always professional, responsive, and smiling. She goes above and beyond to address any questions or concerns. The facility itself is immaculately maintained, with clean hallways and well-lit areas. Having 24-hour access to certain units has been incredibly convenient, allowing us to retrieve items whenever needed. The indoor units provide excellent protection from the elements, and the climate control gives us confidence that our sensitive items are properly preserved. Corrie regularly walks the property to ensure everything is in order and frequently checks in with tenants to make sure their needs are being met. This level of personal attention is rare to find these days, and it makes a significant difference in the overall storage experience. If you're looking for a secure, well-managed storage facility with exceptional customer service, I highly recommend this Public Storage location. Corrie and her team have created an environment where you can trust that your belongings are in good hands​​​​​​​

New manager has really picked up the spot! Great price and nice. Thank you

Corrie was wonderful. Very knowledgeable and helped with a seamless transaction.

Started at 200. A fair price for 10×30. However, every time I got my bill it was a little more I was forced to move out because they raised my bill to $650.00 a month. The advertised price is only 202.00. What a monumental pain in the ass. No light bulbs in the light, ice all over the entrance, dead rats and mice in my unit. I asked if they would lower it but they refused. Predatory business practices!

Corre is the absolute best property manager ever!! If you need a storage unit definitely come here and she Will make sure you're well taken care of!

Corrie went above and beyond to support us and get our needs met in a pinch!

Corrie went above and beyond to help me jump my car … twice!! She was so pleasant and had a great attitude about it. Indebted to her helpfulness

Rocky and Damien are absolutely superb was able to effectively roll back my rate !!!

During my recent visit to Public Storage, I had a phenomenal experience thanks to Damien. From the moment I arrived, his friendly demeanor and genuine willingness to help made me feel at ease. He patiently answered all my questions and provided insightful recommendations tailored to my storage needs. Damien's professionalism was evident as he guided me through the entire rental process, ensuring I understood every detail. His attention to customer service truly stood out, making my experience not just efficient but also enjoyable. I left feeling confident that my belongings were in great hands, all thanks to Damien’s exceptional assistance.

Cory at Hampden and Kipling is always professional and friendly. Thanks so much!!

Cory at Kipling and Hampden always a friendly professional person to deal with. Thanks Cory!!!

Excellent customer service, friendly and helpful... I give this place 5 stars for an outstanding customer 👏 she goes above n beyond

Corry is awesome as property manager. Great service

Corrie is awesome! Very helpful and great service

This public storage facility is outstanding, and I've had 1 or multiple units there for over 15 consecutive years. Previously & concurrently, I used a couple other Public Storage facilities as well, and this one is by far the best. That is in very large part to the manager, Corey....Thanks Corey for all you've done in making my storage experience at your facility professional, and you do it with a smile & good interaction with your tenants!

This Public storage has been a blessing thanks largely to Corrie . After some major damage to my home in an un expected weather accuracy . I need a place keep some work equipment and tools location is perfect being next to 285 i was helped by a very nice woman by the name Corrie I believe she helped me find the perfect size unit and assistanced. Me with the app so I can bow use my phone to engage the gate fir much easier access. Thanks Corrie

Corrie Helped me at the Hampden location in lakewood.. She was so helpful and nice and she helped me in a super great timing while in explaining everything I needed to know in detail from payment and hours of operation and where the storage would be... amazing.. Thankyou so much for your help

I had a very disappointing experience at Public Storage on Friday, September 6th, in the evening. As I walked into the office and politely greeted the employee, saying "hello, how are you doing?" I was met with an unexpectedly rude response. The gentleman working there simply said, "The office is appointment only, so if no one's in the office, we can't see you." I was confused because someone was clearly in the office when I walked in. I don’t understand why I was told that no one would be able to assist me if no one's in the office – when the issue was that someone *was* there and yet treated me as if my presence didn’t matter. The lack of professionalism and courtesy made me feel unwelcome. I hope this issue is addressed so that other customers don’t have to face such unpleasant encounters. If Corrie was there I'm sure the experience would have went much differently. Here's a revised version of your review based on your experience: --- I’m beyond frustrated with my experience at Public Storage on Hampden Avenue, and specifically with the same employee who seems to be going out of his way to harass me. Less than a week after my last unpleasant encounter with this gentleman, where he was extremely rude and unprofessional in the office, he approached me again—this time to tell me that I couldn’t do mechanic work on my RV. All I was doing was installing lights I took out of my unit. It was a simple plug-and-play job, no tools involved, just some zip ties. I don’t understand why this man seems to have it out for me. The first time, he was rude for no reason, telling me that the office was “appointment only” even though he was inside helping someone else. Now, he's seeking me out to complain about something completely innocent. I genuinely feel like I’m being targeted by this person, and it's upsetting that I can’t even feel comfortable using my storage unit without being harassed. It’s gotten to the point where I’m seriously considering moving to a different storage facility. It’s sad and even laughable that I have to deal with an employee bullying me at a storage facility. I hope management looks into this because no one should have to go through this kind of treatment. If this keeps up, I won’t hesitate to leave, and I’ll definitely be posting more reviews to let people know what kind of service they might encounter here. I feel like I am being harassed now.

Corrie was so wonderful today! I was all over the place and she helped me get situated while multitasking and helping her fellow employees at other locations. She was a gem to work with.

I recently had the pleasure of utilizing Public Storage, and I must say that my experience was outstanding, thanks to the exceptional service provided by the property manager, Damien.From the moment I arrived, Damien was welcoming and attentive. He took the time to understand my storage needs.

Damien M. was awesome in assisting me with helpful information I needed for future storage use. The facility is nicely kept & the prices are reasonable.

Damien was so kind and helpful and made getting set up a breeze!

Damien was amazing he showed me the perfect attention when in store and simply explained everything is appointment based moving forward❤️

Best customer service ever when I came here. Damien is so nice and customer service is amazing.

Corrie and Damien are amazing. Thank you for being so kind.

Super easy setup process, Damien and Corrie were super helpful!

Damien was the awesome and helped me with everything I needed!

Damien was very friendly and helpful. Happy with my visit, was in and out quickly.

Very helpful location! Carrie walked me through the whole process. Thank you

Corrie was awesome

Corrie was super helpful getting me set up with my stage space. I had a lot of questions and she was patient, friendly, and clear with her responses! Took the stress out of my day!

A whole mess, I paid for two months without having used the space, the first was because when it was time to vacate I left a small box and they deduced that I was still there, so the next month I vacated completely but I still have a pending payment😡

Corrie was a tremendous help as I am a nervous customer in the fire zone.

Corrie and Damien were phenomenal please go see them !!!

Cory is an excellent ambassador for Public Storage! She helped me change my reservation to a larger space, and never made me feel rushed to complete the change. She's very friendly and explains the "it's and outs" of the storage experience.

Corrie was fantastic! She assisted me with my unit transfer and with her help I only had to move around the corner from my current unit. I’m so thankful for her help and kindness!

Unfortunately I cannot recommend enough that you do everything in your power to not store your stuff here. That is, unless you would like to get stuck with a 2nd floor storage unit and an elevator that hasn't worked the entire time I've been assigned to this unit. Oh, and there's no stairwell inside, so you have to pray that the exterior stairwell is propped open with a rock. If it's not? Well, there's no one in the office, so you'll just have to drive all of your stuff back home again. DO. NOT. STORE YOUR STUFF HERE. But hey, if you do get lucky and can access your storage unit, it's a perfectly serviceable rectangular box, so. That's good.

I’ve dealt with storage throughout the country and This Public Storage Location is Above and Beyond Phenomenal in Customer Care!!! Cory is a True Gem that I Sincerely Hope is Appreciated!!! Exceptional Customer Experience!!

Continuously raising prices on the unit, I originally got it for $175/month and am now paying $516. I've tried lowering the payments and it only lasts 3 months at a time. This is how you treat long term tenants? Ridiculous.

⭐⭐⭐⭐⭐ I recently had an exceptional experience renting a storage unit from this facility, and it's all thanks to the outstanding assistance provided by Corrie. From the moment I walked in, Corrie went above and beyond to ensure I found the perfect unit to suit my needs. She was incredibly knowledgeable about the various sizes and features of the units available, and she took the time to answer all of my questions with patience and professionalism. Not only did Corrie help me find the right unit, but she also made the entire rental process seamless and stress-free. Her friendly demeanor and genuine desire to assist truly made a difference. The facility itself is clean, well-maintained, and secure, providing me with peace of mind knowing that my belongings are in good hands. I highly recommend this storage facility to anyone in need of storage solutions, and I especially commend Corrie for her exceptional customer service. Thank you for making my storage rental experience a positive one!

Got great service from Corrie today while opening a new account. Fast, professional and customer service oriented! Unit is clean, ready to use and available immediately. Thanks a bunch

I Reserved a unit online for 2-1-24 move in. I got several calls from them to make sure I would get there to do paperwork and PAY! Went today 2-2-2024 more than an hour before closing time to get everything set up and pay the rental and when my daughter and I walked in the door Elana said "so what can I NOT do for you today"! How rude can you get! I told her I that I had reserved a unit and was there to do papers. She proceeded to tell me she was headed out and would be leaving soon and I didn't have an appointment. She had actually been the one to call me the day before and said "just come by tomorrow, I'll be here from 1:30 to 6! She then proceeded to tell me just do everything online! That's how you need to do it anyway! She never looked up from her computer and established I was even there. The only reason they get a one Star is because you have to give that in order to do a review!

My husband and I needed short term storage between homes. Lu, the manager, was most helpful in giving us the best deal for our needs. There were no issues when we terminated our contract. If I need storage in the future, I would definitely come back to this facility. Lu does a great job helping her customers.

Manager very nice and helpful. The facility was clean and well tended.

Lu and her staff are polite, helpful and knowledgeable, highly recommended using this location for your storage needs!

I would like to rave about Lu at Public Storage located at 10201 W Hampden Ave and the customer service provided by the Corporate Office. Recently I had an issue and she worked with the Corporate Office to provide a solution within 24 hours. Not only did they solve it, they did so with true compassion. I am beyond grateful. I have been a client since 2020 and will say that is a great location to work with!

Staff was very pleasant and helpful.

Lu was excellent explaining everything concerning renting my storage unit.

Storage so is what it is

In less than a year my rates went from $150 to now over $300 I dod not recommend this company

Very helpful people that work here.. The property is always Nice and clean ..

Lu is amazing and helpful every time I have to talk to someone! The facility is always clean and easy to get in and out of too!

Was recently in the store to ask a few questions about our rental and as always Lu knew all the answers.

Super Fast and easy online rental, clean property and Lu helped me find my unit and was very helpful!

This facility is in a pleasant and peaceful area. Moving in was a breeze and the front desk staff, Leslie and Lou, are very cordial and helpful. The facility and units are also very clean and secure. I have peace of mind knowing my valuables are stored here. Thanks Public Storage!

Lu was so knowledgeable and helpful:) and the space is huge for the price. Very pleased.

Best management ever. Lu is the only reason I keep choosing this location

Great facility! BIG ! shout-out to Marney for making it an easy and promising process! Great customer service and a astonishing attitude!

This is the best storage experience I have ever had. They are clean and friendly. Lu the Manager is the best I would definitely recommend this place to others..

Fantastic help with the best humor possible

The lady at the counter when I walked in was very friendly. I forgot her name(sorry) it starts with an M. Is was quick easy and simple to get a storage unit with her.

Lou and her staff were awesome. Extremely helpful, knowledgeable, and friendly. Would highly recommend anyone looking for storage space to come visit this location.

I just signed up for the second time with Public Storage. Lu was so helpful and made it all happen smoothly. I am happy to be a returning customer and I’m confident that my experience this time will be as easy as it was last time. Great customer service!

I hate renting from this storage everytime I go in to pay my bill there is either nobody ever there to help me out or the lady is VERY RUDE. & then I try to pay over the phone & i was charged an additional $20 this storage place is a joke I highly recommend not renting here

Used this location for 14 months to store staging items and it was perfect! Lu and the entire staff were always knowledgeable and friendly. The unit was very clean and the entire complex is well maintained and secure. I was at my unit at least once a week and Lu or other employees were on site monitoring the property.

Lu went beyond the call of duty! Great experience.

Lexus was super accommodating and such a friendly face. She made sure I understood everything and even helped me out when there was a misunderstanding via the phone. Wonderful place to store your belongings:)

This location rocks! Lu, the manager, is very kind and helpful.

Lexus is friendly and professional. The property is clean and cared for. Highly recommend

The storage units here are perfectly fine. Very cheesy locks but they do work. The people that work here are at first fairly nice but when you need something and help or customer service they’re not very customer oriented. To use a trolley you have to leave your license with them. That makes total sense! However when I tried to leave and go get my wallet back, no one was there at the office and I had to wait a full 30 minutes for them to return and in fact I had to go find them because they were running around in their golf cart quite frankly doing nothing. So I was held hostage to get my drivers license back. Extremely poor customer service and when I challenged them on that they were very rude not an ounce of compassion for the concern that I had. If possible I would not use this organization ever again. And I would council others to try to avoid public storage if at all possible.

Great storage facility, very well kept and maintained. The staff here is very friendly and professional, and I’ve rented a few storage lockers here on different occasions and each time they always try to get me the best price for the size of storage I need. Solid and trustworthy, I’d recommend this place to anyone.

Dan was very helpful and knowledgeable.

The property manager Lu is extremely helpful and deserves a raise!