I had a really positive experience at Public Storage thanks to the manager, Russell. From the moment I came in, he was professional, helpful, and genuinely kind. Moving and dealing with storage can be stressful, but Russell made the entire process smooth and easy.
He took the time to explain everything clearly, helped me find the right unit for my needs, and made sure I understood the access, pricing, and security features. You can tell he really cares about the customers and about keeping the property well managed.The facility was clean, organized, and felt safe, which gave me a lot of peace of mind leaving my belongings there. Russell’s customer service truly stood out — friendly, patient, and very knowledgeable.
If you’re looking for a storage place with great service and someone who actually cares about helping you, I definitely recommend this Public Storage location. Russell does an excellent job managing it.
Russell was super helpful with the move-in. Everything was easy and the storage perfectly clean! Thank you
Great place! Russell, the gentlemen working the property, is very helpful and accommodating!
I just cannot be any happier with this facility. They have so many options to accommodate everyone's storage needs and schedule! No drama! Quiet! Empty! No nosy, rude site managers, and most importantly, they respect my privacy!!! I got a great rate for the size, and the hours are more than perfect for me. I have been recommending this facility to ALL my friends and family because they are WORLDS better than any other storage facility, I have ever rented a unit from, and I have been renting consistently for over 12 years. I'll stay here for the next 12 years if they let me! HAH ;) Thank you, Golden Public Storage!! <3
Easy to work with easy accessibility
Had a great experience with Russell, he met me here at my scheduled appointment Time, answered all my questions, Walked me through the unit and helped me with the sign up process!
Russell is a great manager! The space is always clean, easy access and very friendly. That’s been the best storage on Colfax that I could find
Russell was absolutely amazing, Patient and kind to us. It was a stressful day with clearing out the unit, and he made it easier on us for sure.
Russell gave me a call to make sure I had everything I needed for the storage unit. He was extremely helpful in answering my questions. Much appreciated.
First time renting a storage unit. Russel was very informative and helpful during the check in process and answered all of my questions.
GREAT CUSTOMER SERVICE. RETURNED CALL QUICKLY. VERY INFORMATIONAL.
Russell @ Public storage on Simms street is one of the best managers this storage has had! I give him a 👍 !!!
Since this is remote entry with the app, we got in with no issue. Very clean. Well maintained. Everything was as described. Thank you, Frace.
Russell Benford is one of the best property managers by far since I’ve been here and that’s 5 years now!! He is friendly & always a pleasure to chat with. Thanks Russell !!!
-Brittany Steele
This was my first time renting a storage unit and Rob was so helpful and friendly. He didn’t mind answering all of my one million questions!
The automated process was very user friendly. Had zero problems moving in. It was a breeze
Easy, affordable, Russ called me to make sure all went well. Would recommend.
Elliott did a great job for us.service with a smile every time 😁👍👍👍
Worked with John and Elliott. Great team and very helpful
Elliot was here cleaning the whole place spotless when I walked. Was also a great help setting up the unit
We come here a lot and we never see anyone until we seen Elliott cleaning the whole facility, never seen this place this clean. Hope Elliott is our new on-site manager. Public storage is lucky to have a dedicated manager like him
Elliot was a one man machine,not only did he help me out with my needs he was cleaning the whole facility spotless ...Highly recommend visiting Elliot and this storage facility.
Gem was so helpful. I accidentally lost my key had to hire a locksmith. But she was so informative the whole way through. Thank you for all your help.
John was awesome, I had no questions with his guidance
Gem was absolutely amazing! She helped me with everything I needed and was very helpful! She didn’t disappoint at all!
Place is great and clean! Highly recommend!
Rented out a space today and I had some questions ran into Jeffery and he was so nice and explained things perfectly to me would recommend people coming here
Amazing customer service and friendliness! John, Gem, and Tanya are wonderful and great to do business with. Would recommend every time!
The property is always kept in great condition. The property manager Jeffrey is always helpful and hands on when issues arise.
John is the best customer service provider I have ever done business with.
Thanks Jeffery and John for helping me out. The gate needs to be fixed Public Storage but I know it's not John or Jeffery's fault.
Have been renting there for a while and the property is starting to look a lot better. The lady that runs the property now is very helpful.
Booked a storage unit online and it was ready to check in within minutes. Since this was my first time at Public Storage, I was a bit confused on how to open my storage unit's door.
Jeffrey, one of the maintenance staff who happened to be at the complex, not only kindly helped me to access my unit but also shared valuable insights about how best to use Public Storage. I really appreciated his knowledge & attentiveness.
While the advanced security at the complex looks promising, it would be great if 5' x 10' unit with drive-up access was a bit cheaper than $90 /month.
Marnie needs to be promoted she took what started out as a really unfortunate situation and made it possible for me to be able to return to work in a respectful amount of time. Honestly had she not been there and been as professional and caring I would have had to take a much different approach to the situation. I've dealt with probably 15 PS properties and employees so I'm not just saying it to say it but Marnie is a model employee you folks need to clone her to all of your properties. She's definitely a turn Lemons to Lemonade king of gal. Thank you for having a heart and seeing someone needing help. You didn't have to and you did help thank you so much. Due to her and her alone I will continue business and delete the not so kind group email to your corporate office. Rock on Marnie!
Tina was awesome and very helpful!! Great attitude and made moving in to my storage space easy and convenient!
Gate not working .John and management are very helpful
I wish they had people back in the office!)
Management is Great!
They have help me so much these last year or so!! Thank you guys John an angeligue thank you again for everything!! You guys are so nice ans helpful
Angelic and John helped me out during my move. Greatly appreciate both of them being there for me during this hectic move.
Angelique is the best! She was incredibly helpful. I needed to upgrade my storage unit from a 10x5 to 10x10 and she helped me out right away, and came over from the other Simms location to show me the 10x10 and how to work the lift elevator. I was so glad she was there to help. The kiosk can be tricky and I'm grateful I didn't have to deal with that.
John the manager is just awesome and was helpful as always . thx ,
Jerry
Joel and John have set a new standard for professionalism courtesy and customer service.
Kiera was so helpful it was anazing and she was so knowledgeanle and made it so easy i will be going to see Kiera for all of my storage needs in the future. I would highly recomend her to everyone
I was most satisfied with the entire experience dealing with Public Storage and Mr John went over and above to help me to understand and feel Comfortable. What a Gem you Have There. Thank You Public Storage. Also Dave The Reginal Manager , I by Chance got to meet, Amazing. Buissness Man
I love joel and john! They are so helpful!
Absolutely love this place Immediately recieved a warm welcome from joe when we arrived my friend Venus and I, he was very helpful and informational and definitely recommend this place to others