Public Storage Self-Storage Units at 9600 E Costilla Ave, Englewood, CO

Keep up the amazing work Tucker!

Bedbugs and roaches galore! This place is actually infested and ruined all of my furniture that I stored here between moves. When I raised my concerns with management, I was told that the bed bug infestation has been an ongoing issue, and then told me it was a “Christmas miracle” that I wasn't there to complain about finding cockroaches, which are also running rampant- so lucky me! Should I buy a lottery ticket?! They also said that the pest issue would be near impossible to ever fully eradicate since treatment would require accessing all of the units which they cant do. I asked them why this wasn’t at least mentioned to me as a disclaimer before I agreed to move in. They responded saying that “pest-issues are a potential risk anywhere and its the tenants responsibility to decide what risks they are willing to take”. Since they wont warn anyone I figured that I will - Go somewhere else!

I came to this storage space because it had a 10 ft by 40 ft unit which most other spaces don't have. But frankly I'll be coming back for any of my storage needs because of Tucker Sanders, the rep who helped me get the unit. He was incredibly pleasant, helpful and knowledgeable.

Great service! Thank you

Tucker was the best representative I’ve ever had. What a great employee. So helpful and nice

Great place and fantastic customer service. Janessa has always been very helpful and goes above and beyond!

I have been with this storage facility for years and with Tucker for months and he is great!!!!

Great place, polite and friendly staff:)

Tucker was super friendly and helpful!

Tucker was very helpful and nice to talk to!

Great storage facility. Very clean. :)

Tucker was great with getting me in my unit! Very patient and extremely helpful!

Tucker was super helpful and did a great job answering my questions!

Janessa was very helpful to get my unit set up

Never have had a problem here! Janessa was such a great help with an issue with my lock on my unit, which helped me resolve the issue quickly.

Go to pay rent for the month and they all of a sudden don't accept cash, which is a direct violation of Colorado business law enacted in 2021. Received no notification prior to this policy change. The rent is consistently higher than newer rental facilities in the area and the place has rats in the units. Go to visit the front office during posted business hours on the 1st and all locked up with no sign saying when or if they are coming back before closing. If you value your possessions, go elsewhere.

Exelent service

Terrible service, was a long time renter and the service and rate became unacceptable. Almost 50% rate increases every 6 months

Was treated with great disrespect by a woman who claimed to be the owner. Another tenant advised that "she just blows a lot of smoke"

Tucker was so helpful and knowledgeable. Great service!

Jennifer is the BEST, she was very helpful and very knowledgeable with all the questions I had. she made everything easy for me.

I have rented here before and Sherrie was always so friendly and helpful this is why I am back with my parents stuff

Sherrie was very knowledgeable and great to deal with property is good location recommended this place!!

Sherry was helpful

Sherry was real helpful getting us a storage unit

So far it's been great!

Awesome employee very knowledgeable

Jamie was knowledgeable and friendly through the whole process. I would recommend public storage to anyone in this location. Thank you, Jamie.

Sherrie was awesome with amazing customer service She answered all my questions I recommended this Public Store location

They raised my rent without letting g me know

By far the most incredible storage experience I have ever had, and having been in the military, I have used storage units my whole life, all over the country. This place is the Ultimate Customer Service Experience. I found myself needing a 10 by 40 foot unit, and this location was offering a special for 50% for several months. I got a storage unit that was exactly what I needed, to fit a 5 bedroom, 4 bath house worth of stuff into it!!!! Not only was the security excellent, grounds clean, and constantly getting great communication from management, but the unit had 4 garage door openings so that I could access all areas of my unit, instead of it being 40 feet deep, and only having a 10 by 10 access point, it made my move easy, smooth, and wonderful. Thank you Public Storage for making this move the easiest ever, and the one thing I didn't have to worry about during a hectic several months! If you are thinking about putting your stuff somewhere, this is the only place to be! Close to the 25/470, and on a nice peaceful quiet street, this organization has restored my faith in customer service, and organizations going above and beyond to ensure the customer is happy! #publicstoragecustomerforlife

We rented a unit online. Get there during regular office hours, office doors locked, nobody in the office, nobody answering the phone, no numbers on the units. We weren't the only ones there looking for the office person either. Will be cancelling immediately.

Exceptional service. Grace was wonderful. Thanks!

Sherrie is such an asset to Public Storage, she is so helpful and friendly. Great service!

Sherrie is an amazing facility manager she goes above and beyond for her customers yall should be very happy to have someone like her in your company.

So thankful to have found this location during this crazy time. My husband Isaac started the process with Sherrie and immediately fell in love with her. Sherrie was over the top with her customer service and made us feel really comfortable with our decision. Thank you for everything. Haven't had any issues and it's just been easy.

Sherrie was very helpful and had a very nice property.

It is quick and easy, and Sherrie was tremendously helpful.

Very nice, they keep an eye out for our car stored here.

This is the best location .thank you for the support

After having the last 24 hours that I have had I was in need of a kind and caring person to help me get some of my things arranged. Sherrie was warm and welcome and made the process of renting my storage unit super simple. I am grateful for her empathy and humanity at a time I needed it most.

$17 rent increase after 6 months when Public Storage is currently running a promo for $40/month. I asked for them to honor this promo or keep my same rent and they stated no. Low rating is due to Public Storage making my life harder physically and monetarily.

Sherrie was amazing when it came to asking questions and her answering. Definitely good customer service

Sherrie is super helpful and kind. Would recommend anyone I know to bring their business here!

Sherrie is top notch!!! I rented a unit online this morning (which was easy enough), then realized I wanted a larger space! Called Sherrie, the property manager, who cordially handled my upgrade while my movers were loading the truck at my nearby apartment. By the time I arrived less than an hour later, I was able to send my movers directly to the new larger unit to start unloading, I walked into the office and she literally had my paperwork pulled up on the screen ready to sign. In and out in two minutes, with a smile. Amazing customer service!!!

I wanted to take a moment to say how happy I was with the customer service I received from the Property Manager Sherrie. She was extremely kind and helpful and very knowledgeable. It was a pleasure to rent with her and so easy also. Thank you Sherrie for making this process smoother.

Edit: She did call and apologize after I left this review. She said that she was misinformed even though the property manager in the other location explained to her the situation and I tried many many times, yet she refused to listen. I don’t know how genuine her apology was because she called after the review and started the call by saying that I should take the review down and kept defending herself but eventually apologized.I just wanted to add that to the review so its fair. I will still not go to that location as I dont feel safe there anymore. The manager there is a very mean. I just went over to checkout the location and make sure that the moving company’s truck that I hired to move my stuff from Buffalo, New York to Colorado will fit. The reason I did this is because I had booked a location in sheriden online, however the location is really rough for a truck and a boat to fit and trail behind my pickup. So I looked for a different location and found this one. I went there to checkout the location and space available and it seemed great. After speaking with her, everything was fine and she was nice but kept asking me like 20 times if the stuff that I am bringing are mine and I told her yes and i have proof of purchase for the boat and other stuff and any proof she might need. Then she told me to do it online and I did and then she said that I am all set. So I leave and then 30 minutes later she calls and says that I was kicked out of my space. I was very shocked and asked why. Apparently she thinks I work for a moving company and was very very rude to me. I ended up choosing a different location. Richard, the manager at the property here in the sheriden location told me that she confused me with someone else’s name Ahmed, with an e instead of an a. Apparently he works for a moving company in New Jersey and somehow she thinks its me. I called her back to explain and talk to her but she was extremely rude and would refuse to listen or even look at any proof I have. Even Richard was confused and he told her that i was not working for a moving company. Honestly from the way she was talking to me, it definitely felt like she was being racist towards where i am from, which is very unfortunate.

Sherrie was so helpful and understanding of my situation The unit was clean and ready for me to move in Great Place

Sherrie is the most caring and attentive manager I have ever come across! She will help you with your storage needs and make you feel at home. The property feels secure to me because Sherrie is there keeping an eye on things, nothing gets past her. I will always recommend storing here!

Sherrie was very helpful!

Great location and convenient in and out. Some shady activity at times but it's hard to monitor when someone isn't in the office 2 days of the week.

Sherrie is an awesome customer service representative for your company. I have never in my 52 been treated with such respect and understanding of my needs the way she did. Can't thank Sherrie or your company enough. If this is indicative of the people you have representing you you have gained a customer for life. Many thanks to Sherrie. Much appreciation. Respectfully Kevin morris

Kelly is great. Super nice staff. Belongings were secure and facility was clean.

I am moving out of my old house so I had to find a place to keep my things. I was worried about finding a place considering most places I looked at were scary and were in sketchy neighborhoods. I was about to give up when I came here and it seems to be in a good neighborhood. Thanks to Pamela making me feel safe and being helpful I decided to rent a storage at this location.

Not busy and secure. Exactly what one should expect from a storage facility

Problem solved for now

Always well maintained and picked up around the property. Office is always clean when I go in. Sherrie is a delight, very helpful and personable. Would and have recommended this facility to people I know. If I ever need a unit again I will definitely come back here!

Sherrie was so helpful! The office is always so clean and she got me the perfect unit for a single dad with two girls moving to state. Staff can often be seen working hard, cleaning out the vacated units. Units are clean and always maintained. They do property checks often, pick up trash replace anything broken. A light bulb goes out at 8pm, it's changed by the next day...they have the most on point property there is.

sherrie is always very helpful when i come in i feel my stuff is safe an secure here

Excellent service and very easy

Aunt Sherri is awesome! She made everything super easy for our unit rentals! Don't go to any Public Storage location, if they have the units available you need, you won't want to go anywhere else 😊

Sherri was great very helpful

Such a sweet heart Sherrie Thanks so much !