Berta was so knowledgeable and kind
Roberta offered great customer service in a timely manner. Very professional. Thank you!
Zedric was tremendous help!
Great experience ,
great costumer service from Elijah he is a nice guy good vibe
Zdog, Zedrick, ,za man! Super helpful, all the details laid out, quick, and easy.
Elijah and Roberta did an amazing job today, helped me with the best service. 10/10 recommend. 👍
Elijah & Raberta are awesome!!
I am very impressed with the positive turnaround this property has had. The new property manager, Berta, has made a huge impact. Her bright, friendly, caring personality shines through even when she stopping other from tailgate without their gate code. I'm so glad to be renting from a place where the manager is as concerned as I am at keeping my things safe. Thank you
Elijah was really helpful couldn’t do it without him!
Marnie and Elijah were a very big help they answered questions for me and helped me a while I’m very appreciative of these two
Worker was very helpful and courteous my first time renting one and she did a very good job with all details and service yous provided like insurance and time's to enter storage facility
I’m leveling this against the company not this facility but right after I rented there they changed the access hours from 9pm to 5/6pm.
This has been a huge hassle and just trying to move out is now a big problem.
I thought perhaps they’d give let me switch locations and give me a break by giving me the first month for $1 offer given the magnitude of this problem, but nope. The guy on the phone wouldn’t even acknowledge what I was saying, and regardless of what I said, just kept droning on about how that was for new customers. Ridiculous customer service.
Update:
There is a new manager, Roberta, and she has been a pleasure to work with. I’m grateful that she is there and trying to get the place in order.
However if she doesn’t get support from corporate she will be fighting an uphill battle. More than half of the lights are dead and she has tried to get them replaced. It’s a very sketchy area and theft is rampant.
Let me be clear this is a review based solely on staff as I just got my rental today. Delfina was an absolute pleasure to work with. She spent considerable time helping me get the best option. Her brand of customer service is special and could serve as clinic for anyone in a service role.
I do have serious concerns about the homeless camp just outside their gates. I will report back on that situation, if it is a problem.
Berta is now running the facility and I can’t express how much she has already improved this locations customer service and the actual facility! I wish every storage place had a stellar employee like her! Thanks Berta for taking the time to take such good care of both my unit and my parents unit! Give the girl a raise!
Berta was super helpful and accommodating!
I had a Great experience w/ Berta ...She was very helpful & patient w/ any need or questions I had ... Concerning Public Storage
Damien was awesome thank you for all your help
Berta was so helpful. Walked us through everything.
Damien has been absolutely amazing he got my rate lowered give him a raise
Damien and Ricky are AMAZING!!! Ty for your help🙏
Cedrick and Tiffany are very helpful especially for this senior citizen.
Tiffany and Cedrick were patient and very helpful.
Kendrick was very knowledgeable and professional. We loved his awesome personality and helpful ways. He is the best.
Zedrick was great help and took care of me right away!
You can truly tell by the owner of this place only responding to 5 star reviews that they don't actually care about their customers. The staff at this place is absolutely useless, the entire facility is riddled with rats, cockroaches, and homeless people breaking into units. The staff doesn't care if your unit gets broken into and doesn't want to help resolve any issues. DO NOT RENT FROM THIS PLACE!
My time here was amazing. Damien has great customer service and was Phenomenal! Definitely will be back!!!
Elena and Sandy are amazing
Zedrick excelente Manager was able to take care of me need in a transfer unit to unito
Marnie was a very nice employee she followed through every detail of the place and explained everything to me very fashionable very nice employee and respectful I give her a five star
Facility is terrible. Unhoused people living INSIDE of units and running multiple extension cords all over the facility (huge fire hazard). Finally moved out of my unit, only to find out that the staff never "vacated" it so I had to continuously follow up. Storage unit prices went up about $50 every 6 months. Will absolutely not rent here again.
Robin gave me great customer service She really helped me out! She was wonderful?
Went into store not to happy about my rent being raise by 100$ again but after talking to damian we got it solve and now im happy again.
Thank you damian 😀
Damien and Rocky are the friendliest & nicest at front desk. So sweet and ready to help you with ANYTHING. Moving units, adjusting your move plan, really great working with them. Couldn’t be more pleased!!
Damien M was amazing give him a raise gave me great customer service
Damien M was amazing i highly recommend going to him
Do not give this place your money! They have so many break ins it’s unbelievable. The area around it is full of homeless people, who seem to always be welcomed in when we went by the “property managers.” My family members had countless of encounters with feces and its disgusting how many times its happened. All the people who go there get storage get their belongings stolen
Went in today to ask some questions, and was help by a wonderful lady named Hailey. She was attentive, and knowledgeable answering the questions I had regarding my unit. It was super appreciated the quickness and clarity of her answers to my questions, definitely a positive and reassuring interaction.
This place is terrible. The management is unhelpful and uninterested in addressing issues, acting as if any request is a burden. There’s also a serious problem with break-ins by dangerous individuals, and management does nothing to stop it. They even changed the access hours suddenly, making things more inconvenient without offering any compensation.
Jason was a big help I appreciate everything he helped me with. Couldn’t be more grateful!!
Jason provided excellent customer service
This Wonderful woman by the name of Andrea at Public Storage was absolutely phenomenal. From the moment I walked in with my reservation she was attentive & her customer service was beyond the 5 star ratings, she offered water on this Hot day & she was extremely patient on showing me the unit that would work best for me. Her personality was very genuine and sincere & her smile was magnificent the entire time & made this property feel like the right place to settle my belongings, it's hard to find okay customer service & she reconsidered hope in the business field. Thank you dearly for her service ...
Moved out of a storage unit 7/1/2024. I’m still getting charged for another month after they have closed my account and no longer access to the unit. When Richard reached out to me he never mentioned nothing about a remaining balance of $122 until I checked my account through the app. I have tried calling in different time frames and even left a voicemail. Seems like he is now avoiding me and I am left out of $122 bucks. Thanks a lot Richard.
Theft from employees and corporate executives like to act like it’s never their business to investigate the theft of someone’s belongings and property. Seek attorney support and sue them
Do not be fooled by the “good star rating” this place is horrible. We had 2 storage units one which they broke into and had a different lock on it. They checked their system and my unit was then rented out to some girl. So all of my belongings are gone and when I had a “higher manager” he asked “what do you want me to do about it” so if your things go missing they won’t do nothing to help. Also this place is constantly raided with homeless people sleeping inside empty storages and taking dumps everywhere. They recently did a clean up or something but multiple times we continue seeing bums walking inside when the gates open up. They also offer you “deals” but then within months they raise your monthly fee drastically! Pay extra to be with a better storage company is all I recommend.
Not really in the best neighborhood, but I have never felt safer about my things in this building. There was one hiccups had with my billing and branch manager went to extensive lengths to get the best possible resolution for my unit. Thanks Z!
I worked with Andrea today and I have to stay she went well above and beyond to get things sorted! She was absolutely fantastic and couldn't recommend working with her enough
I am a little confused at all the good reviews for this place, they cannot be real... I've been here for less than a month and I will be cancelling my rental here. Same issues everyone else is having: Tons of break-ins, no security, homeless throughout the property, people living in units, stolen cars parked out front. It's a total mess and dangerous. I am out. DO NOT store your valuables here.
Someone cut the locking mechanism on my unit in which public storage contacted me to let me know. However a week goes by, many things get taken and the locking mechanism does not get fixed. So for over a week my unit was left unlocked and the only options they offered me was to wait or move out because they did not have a unit available for me. So finally i had to go and fix the issue myself. Beginning from day one at this facility i have had the worst experience.
Habitually raises the rent every several months.
When I began renting my unit it was priced at approximately $60/month and 15 months later it's almost $90/month for a 5x5 unit with no climate control.
After paying for the unit and receiving email and text confirmation that my unit was ready, I showed up to unload my truck this morning. The attendant from the front office met me at the unit to unlock it, and after opening the door, I was greeted with the site of a pile of feces (not sure if it was human or animal), as well as a dirty floor. The attendant didn’t say anything, but when I pointed to the feces, he said he’d go get something to clean it up. No offer of a new unit, no chemicals used… it was completely disgusting. If I hadn’t had a truck to return and a flight to catch this afternoon, I would have had the time to sit around and wait for a new unit. But when I receive a confirmation that my unit is ready for move in, I think it’s safe to assume that it’s been cleaned and checked for health and safety violations.
I feel sick having to leave my belongings in a small unit that had faces in it for god knows how long… the only thing the attendant had to say for this is something to the effect of “haha yeah we have some lazy employees.”
DO NOT WASTE YOUR MONEY HERE. Because I’m so horrified by the situation, I will be booking a flight back next month to move my stuff from this disgusting place. I wish I had the time and resources to do it today. I have tried calling customer service and starting a chat in the website with no luck, but I will be filing a formal complaint regarding the situation.
Storage was broken into. These things happen but how the company handled it was sad and quite mean overall. Lady with the tattoos that manages it told me it wouldn’t be a good idea to make a claim, and told me it was my fault. When the police arrived they explained that this storage unit gets broken into 4-10 times a month. Insurance will not cover my belongings because I didn’t have photos. :/ win some lose some but avoid this place at all costs!
Brody and Delfina were awesome familiar with the facility and helped to find a solution to my problem
When I didn’t get satisfaction from customer service, I contacted the property at 680 Sheridan Storage directly. I was fortunate to connect with Andrea who continuously followed up for me until my problem was resolved. Nice speaking to someone who was not robotic and was extremely helpful!
I was looking for a storage unit to place my daughters belongings while she transitioned to another state for work and I did a lot of research wanting to make sure our property would be safe. I always check google reviews and I did see there were some negative reviews for this facility but the location was very convenient so I went to check it out for myself When I went in Delfina greeted me with a smile and answered all my questions and addressed my concerns she was very professional. The security is top notch she took me on a tour inside the electric gates that you have to have a code to get into also an abundance of cameras throughout the property. She was completed her walk throughs with a clipboard checking to ensure all locks were secured. Although I did see some homeless outside the gates near the highway I can't really base that to have made my decision because there is literally homeless throughout the entire city. There were very high black iron spike gates surrounding the property so I felt my property will be secure and safe and Delfina was wonderful an just a pleasure to meet.
They were there when I needed them and the management is really sweet.
Delfina and Kurt are awesome. Very polite and easy to work with. Helped me get my rates down for being loyal cust. Great job, keep up the good work
Very helpful, friendly and fast service by one of the best Fina thank you they need more workers like you!!!!!
Brody was kind and very helpful looking for a spot for us. Good place for storage thank you!!
Do not ever rent from public storage places they will rip you off and they have homeless people staying there and won't give your money back! And have break in from your storage and won't give you any insurance
Homeless people live all through out this storage complex. We have had our storage broken into and stuff stolen. We also had to throw away anything made out of cloth due to the homeless guy living in the unit next door having bugs. Terrible!
While the people who work here are friendly and helpful, I cannot recommend this location to anyone. I just found out today that I've been robbed of thousands of dollars worth of gear, auto equipment, tools, DJ gear, and keepsakes. I'd seen cut locks on the ground in the past, which should have been a red flag to me. This is my first time renting a unit, so lesson learned I guess. I figured it was from the owner removing locks on defaulted units.
This place needs a serious security upgrade. I can't believe there's like 4 of these locations within a 1-2 miles radius. No wonder it was so inexpensive to lease. I'm very grateful I have my external insurance for the items and can cease business with the company immediately.
Completely uncooperative employees who went out of their way to waste my movers time and my money. Go elsewhere
It's ok. Hard to find staff in office.
The owner was very helpful and friendly. Overall, a clean facility with solid security!
Was there barely a month someone cut my lock off took my stuff there’s a lot of homeless around there just walking around guess I should realized it from the begininning and on top of that the insurance I got thru them says I need to prove my stuff was mine!!?? Wait someone burglarized my storage and I have to prove my belongings . Such a scam do discussed
Hola soy Dioselina y quiero expresar la excelente experiencia q tuve al rentar mi unidad
Delfina me ayudo al 100 ella hizo todo lo posible por darme la mejor opción ha mis necesidades
Gracias Delfína por su puesto q la recomiendo.
personas como ella son las q las empresas necesitan
Zedrick was a great help!! Super friendly and helpful.
Plz God DO NOT! Rent from here. I have been renting for over a year and Lord knows, I should have gotten my stuff out of there a long time ago. However, most recently they have put two green padlocks on my storage and refused to remove them. I have have waited for two hours for the office to be open way past the time it was supposed to be open and no one had ever came. I contacted customer support and they told me that they were going to get in touch with the property manager and the district manager and that it would take 24 to 48 hours for the green padlocks to be removed. And then, if I want them removed earlier, I may call a locksmith and have them removed but I will not be reimbursed. If I do so within the year of me, having this storage, they had raised the price of twice and that was just in the first year. I am trying to get my stuff out of storage but they are refusing to remove the locks and I will have to wait 24 hours to 48 hours for them to remove the locks and if I damage the locks to get into my unit that I pay for they will sue me. I am million times do not recommend renting from this location.
DO NOT use this facility. Everything is fine until you try to close your account, spoiler it is impossible. I was charged for additional months rent even after I closed my account. I talked with several people on the phone and in person but was always given the run around. 2 months later I received a letter that I had been sent to collections which I am now disputing. Moral of the story, this company is not worth the headache.
Zedrick was quick and helpful. Answered all my questions and concerns. Thank you!!!!
The gentleman that helped me transfer to another storage was a very knowledgeable and very helpful very helpful thank you public storage that gentleman was a good employee that's who you should have more of people that are aware of people that rent and not knowledgeable how to do it that gentleman was very helpful I'd recommend that storage to anybody
Jim gave a detailed explanation of the terms of the contract, he gets an A+ for great customer service, something you rarely see these days
Dawn marie and robin were so friendly and helpful been here for a year
Very convenient location, easy access drive-up units as opposed to other public storages in the area. Very friendly and helpful people in the offices, especially DawnMarie. Would rent again!
Marnie, has been especially helpful with my needs as well as her clarity with answering every question for me. LEAVING ME WITH GREAT SATISFACTION AS WELL AS PEACE AS I LEFT THE OFFICE TO MY PLACE OF REFUGE TODAY. THANK YOU MARNIE SO MUCH!
Do not park your car in one of the outdoor lots here! I had my car window shattered and belongings stolen. Took a day for me to come get my car after the break-in and when I arrived the shattered glass was still around my car and not cleaned up. Staff told me that break-ins happen often. There was supposed to be someone that stays on the property 24/7 to watch things but I was told they quit and no one was on site when my car was broken into. Security cameras were also apparently not working.
I was at public storage off Sheridan yesterday and I have no idea if they train there employees to be rockstars or what but if they don’t its probably because they have Marnie. Im not at public storage everyday but im there often and from the times ive been there i can tell that just having her as an employee generates a perfect example of a 5 star employee enough in its own that they don’t need a class, or a how-to video, just send all new employee’s to Sheridan and have them work with Marnie. They will learn everything they need to and if they have any questions they will be answered promptly and correctly. Seriously, anyone who goes out and purchases there own tool in order to do a better job at there work is five star. Anyone who goes above and beyond without asking or without getting paid for it, is five star. Anyone who does something and didnt have to is five star. When you develop enough of these five star ratings in my opinion that makes you a rock star and thats what Marnie at public storage off Sheridan is. A rock star.
Marnie is an amazing person. She goes above and beyond. She was so kindhearted and thoughtful about my situation. I was well taken care of. I’m so happy that Marnie took time out of her busy day to talk with me and help me figure out which unit would be best for my situation. She genuinely cares.
Thank you. 😊 Great service 👍
The people that are very understanding I was running late for my appointment that was scheduled at 2:00 p.m. and unfortunately had to delay it until 4:00 and the people would extremely nice very understanding and very courteous.
Zedrick was very helpful for me and my mom to find a unit and was very welcoming
Marnie does such a wonderful job with the place. Super sweet and kind.
These folks at 630 Sheridan have been very helpful Robert and Robin are very helpful to use senior citesens Thank you Raymond Aragon
Had a Great encounter with Dawn Marie and she was Absolutely amazing and was very helpful! A+++++
I just had one of the best customer service experiences with Marnie & Cheryl. They were so friendly & helpful I felt compelled to leave them a shoutout. Thanks for being so amazing ladies!
Mrs Marnie was a great customer service and went out of her way, above and beyond to help and assist us.awesome lady
Today is day one but we are moving so it's been stressful and Elena at the office center was so cheery and helpful and awesome. Looking forward to this place!
Worst experience of rental ever I would never rent here again they raise the rent non stop and call all the time
I stopped by with 1 hour on the day and Robin was so nice and courteous to help me I was in a hurry and how to be on my way. Their service was very fast and courteous.
Boo that's all I gotta say 👎
Richard is an incredible manager.
They were great help thanks zedrick top of the line employee
I have dealt with Richard the most at this location and I can say he provides great customer service. He is always on the ball and has helped clean up the property A LOT. It is very different then it was a year ago. Thank you for that!
Richard was awesome, the man definitely knows what he doing, Thanks Richard for turning chaos into easy peasy
Have not delt with the storage part of knowing Richard, but know he is a trustworthy person that will do what he says he will do and help anyone anyway possible. He treats people and there possessions with the respect that he would want you to treat him and his storage unit.
Richard was extremely helpful, & very personable in helping me find the perfect unit for my
son. The grounds & units are meticulous. I highly recommend this area.
richard keeps this place running smooth never had any issues.
Richard is the the best example of what true customer service is supposed to be. He treats all his customers with respect and also keeps the property secured and as clean as possible. I would store here just knowing that Richard keeps this place in what I call "act right" mode!
Richard has been great. He stays in contact with you and returns all calls. The place is kept clean and secure.
Richard was great, very kind and willing to go out of his way to make my experience better
Richard is a blessing at the storage unit I couldn't ask for anybody better. He actually needs a raise.
excellent property manager Richard
Zedrick at the front desk was incredible. Helped me navigate closing one unit and opening a larger unit at another PS facility. Really fantastic- helpful, knowledgeable and understanding.
I've rented a space with them for well over a year, and they suddenly raised my rent without any notice. Not a late fee, they full on raised the rent by over $40 without any notice or warning.
BE WARNED: I was given misinformation by a customer service agent in order to get my business. They told me I would receive a pro-rated final month, since I knew I would not use the full month when I moved out. Then when I moved out early as planned, I was told they do not pro-rate/refund. I would have chosen another company if I had known that, shady for no reason at all unfortunately. There are also steep inclines leading to some of the units, which are treacherous in winter weather and roped off. Keep this in mind before accepting a unit location. Other than that, it was decent.
Richard Was fast friendly efficient
Thank you so much for the fast and quality service Richard offers, I appreciate it
Did a transfer recently and Richard made it quick and easy!
Richard us very knowledgeable, great customer service and knows gis customers by name. Highly recommend this facility!
Richard was great. Very helpful. Friendly!!
Great service! Richard was super fast and efficient and really made the process easy!
Thanks, Richard! You did a great job. Excellent customer service and very friendly.
Richard made our experience Tip Top Magoo. He’s are guy. He’s the best.
Julie was AMAZING. … so helpful and kind ! Thank you ! ❤️
Lock stuck. Richard was all over it.
Great service and clean facility! Richard was a huge help and I would highly recommend this storage company.
Went in to get a unit. Fast and professional. The manager Richard provided great service.
Marie was so friendly today on the phone and very helpful on correcting my rate for my unit. Her response was very timely manner. Thank you
Richard is the man. Great customer service.
Richard was very helpful and professional. Good experience
Richard was extremely helpful. He's cleaned the place up quite a bit thank you
Richard was quick to help me with problems with my unit. He got me transferred over to another unit. Quickly and gave me a few days to get moved.
Marie was great! Very helpful and explained everything thoroughly. She answered all my questions that I had and made it very. Thanks!
Richard is da Man. Excellent Service
Richard helped me out once again, prices fluctuate, but still great storage place due to this fine manager.
Richard is extremely knowledgeable, customer oriented and friendly employee that made my experience very pleasant especially when I wasn't having the best of the day.
Thanks Richard for your generous and positive outlook.
Kumar
Rich is a good man and has cleaned up this location since he arrived. I’ve rented since 2020 and we’ll be re-upping for another full year here in about a month.
I've been here a few weeks now. Richard and the rest of the staff have been very helpful and friendly. Thanks guys!
Richard helped me out today, answered all my questions & assisted me in setting up my mobile app account! Thank you!
Robin was the best manager I have ever worked with great customer service thank you Robin
I'm humbly greatful for my public storage 680 sheridan 80214 property managers Richard he's completely thural,knowledgeable and he's customer skill are awesome.Thanks
Richard who runs the facility is very helpful. It's easy to get in and out of space.
Zedrick was great, he helped me resolve a troubling pricing issue quickly and professionally. Thanks!
Mary Knowledge and helpful thank you 😁
Great overall experience. I originally booked a space online and it wasn't going to work with my belongings. Richard was very helpful and transferred me to a unit that would work better. I had a small balance remaining from the transfer and he called me before I was charged a late fee. Very secure place and great customer service.
I was sign up by zedvick totally great experience very helpful
Quick and Easy! Richard made things simple and explained everything well. Quick and easy move in! :)
Richard made the process of acquiring a small unit fast and easy, and was also very prompt at answering my questions. Good guy, nice property, I'm excited to be renting a unit here!
Super nice staff, personable and kind, helped my friend out in a tough spot, how businesses all should be!
Marnie and Marie at the front desk were so helpful getting me checked in and all set with my unit. They were super friendly, helpful, and both did a great job assisting me. 10/10 would recommend just based off my experience with those two lovely ladies!
Great management team they keep my area clean answer all my questions no problems i just updated my unit Great price and friendly here what i had to say will refer my friends thanks again
Richard the manager is the best great leader that offers security on the units and amazing resolution skills the best.
Dawn Marie was great! 10/10
GREAT STORAGE PLACE!!!! I RECOMMEND YOU STORE YOUR STUFF HERE AND CARS !!!! GREAT PRICES !!!!!!
DawnMarie and Richard made the check out process, of the unit I rented,quick and easy. I am grateful for their wonderful customer service in my time of need. Thank you
Zedrick was great, very helpful
Richard is a great employee here at 6th and Sheridan!! I recommend coming here!!! Great Service!!!
Richard and his cute colleague was very helpful and took care of my storage needs. Thanks guy's for your service.
Richard runs a tight ship. The faculty is clean and cared for. The check in process was seem less and efficient. Friendly and engaging with a little humor added to help you feel as is you are family.
Richard is amazing. Goes the extra mile every time
Had a great experience Richard wad extremely helpful!
Richard was extremely helpful when I was trying to figure out what I needed for all of my belongings as well as my budget! He was very knowledgeable, polite, and professional. I would divinity recommend this place to everyone!
Zerdrick helped me out here. He was very friendly and very helpful. Thanks Zedrick!
Everything went well. No problems finding my space. Friendly staff.
Phenomenal service, non negotiable
My unit was robbed in late October/early November. No call, no notification. I went to check on things and the manager was totally clueless as to how my unit was robbed and why there was a management lock on my unit. My account had no notes on it being ransacked or why the was a management lock on the door. I lost about $30k worth of my life and the insurance only paid $5k. Also, they doubled my rent fee in the few months I was doing business there, even after getting looted.
Never would I recommend this place. As I was checking out, the new manager, was asking new clients for 5 star reviews based on initiation and not continuity of business experience. Security is terrible, beware of this place.
Zedrick was really nice he explained everything I need to know about my storage unit thank you zedrick!
Great service! The manager Naomi went above and beyond to help, highly recommend!
Great very clean and very helpful
The lady that works there is never there. Couldn't pay my bill and received a late fee. Need to move out about now!!!
I rented a space from this location for close to a year now. About a month ago, my trailer was stolen from the property. The property manager informed me that they had footage of the event happening. A police report was filed and a detective assigned. Public Storage has ignored all emails from the detective and has not cooperated with the investigation to provide surveillance footage.
I have called multiple times, spoken to the property manager and corporate. Apparently the district manager is the only one that can help, but there is no way to get a hold of him? Absolute scam.
Read through other reviews, these locations constantly get robbed and they don't do anything to help.
Avoid this company at all costs.
Thanks Richard for your help and hard work great deal nice costumer service
With Tears in my eyes THANK you for YOU
Richard. Understanding and Respectful
I look forward to doing Business with you
Loyal customer Singleton ⚘🦋⚘😘
GENUINELY Love and Laugh
Richard and zedrick are really good guys and they are alot of help.
Richard had great customer service and was very helpful all around!
Richard was a huge help! Very timely and went above and beyond.
Great service.
The manager Richard does an awesome job.
He helps out whenever he can so long as the rules aren't broken .
He allows for small things, but rules are res.
Good guy, great place.
Worst Public Storage there is not only do they close gate hours early at 9:00 p.m. the management is completely rude I was exiting just after 9:00 I have been to have left my phone in my unit and the manager would not allow me to go back and grab my phone even with his escort is also extremely dirty the units are not swept out when you first purchased so there's spider webs and General debris all over the floors and walls the lighting is horrible and there's no option inside of your unit for a light so if you're there after dark you cannot see anything I suggest trying a different Public Storage or company completely
Richard was extremely helpful ways.
Richard was extremely helpful!
I've had a unit for quite awhile now. Richard is always friendly. The other day I had to get another one. Richard was so helpful and friendly as usual. Naomi was super helpful too. She got up and went to make sure my new unit was cleaned out and ready for me. Thanks again Richard and Naomi for all your help.
Richard and Naomi are great managers and the space is clean secure and close to home
Richard was friendly and efficient walking me through every detail and contract term. Highly recommend!
Easy to access, safe and solid storage. Richard was incredibly patient and helpful as we added another storage unit. Thank you, Richard!!
Very good at all the work and all the help that Richard helps with THANK YOU RICHARD
Richard takes care of me and always makes me feel welcome!
Was pretty easy transaction BUT the unit they assigned to us had a lock. We informed the guy at the front, which he said he'd have it removed when we got back with our stuff. About 2 hours later. We'll when we got back the lock wad STILL on it and no one at the front desk. To make things worse it started raining so our things got wet.
Nate & Anthony really help me Out thanks Guys
Once again Nate was able to accommodate my needs in a very friendly and understanding way I would recommend this location to anyone who needs storage.
Super helpful with a new move in. Very nice and professional and worked quickly to get me in and out when I was in a hurry.
First day ill get use to it but its a job i love it
I can't wait to get my stuff out of this place. Not only do I literally have holes to the outside in my unit, but the entire unit itself doesn't seem the safest. I was in high Temps today trying to pay my late fee. BE CAREFUL AT THESE PLACES I DEAR THEY ONLY WANT TO TAKE YOUR MONEY! My TINY 5'x7' unit cost (with insurance-mandatory) $96/mnt. But that changes real quick when you go from the 6th day of the month, (I.E. your ex isn't paying his half or boom your in-between jobs) because that $96 just turned into $126 with a late fee if you go past the 6th. Oh and he's what? They cut your lock every time and you need to either provide your own or they just simply have ones there on site (incredibly hard to manage with my hands for whatever reason, they're like crazy huge padlocks) that cost you another $26. So let's add that up real quick.... oh yeah so your "had month" just cost you $150 and a huge headache just to do it all again the next month
It's not a good cycle to be in and. It's upsetting they've got you in this little cycle of death if you get into it.
not only am I pleased with Public Storage, I’m very impressed. Nate not only worked with the customer service department, he was able to provide a unit cheaper unit than what I was paying elsewhere. Every time I’ve visited my unit here, I’ve always seen Richard happy and he’s always helpful.
Richard was very helpful when reserving the unit. Thank you!
Nate was awesome, he helped us check in and get our storage unit set up quickly and efficiently. Super nice guy!
Richard and Nate are great, they've been able to help me any time I've had a problem or needed advice. Both will always get to you as long as you have patience and work with them as well even if they're stupid busy. Just come in and chat with them if you need a storage unit.
Jennifer C. was a very very big help, and very professional !!!
The guys here, Nick and Richard, we’re extremely helpful. I would use them anytime.
Excelente servicio, muy amables,recomendadisimo
Es la persona que me atendió es un excelente persona que me atendió Muy bien excelente trabajo para mí thank you
Nate and Richard made the move in seamless! Great access highway 6 as well.
Great customer service Richard is Great!!!
Richard is very Helper and appreciate all his work and kindness
Omg this guys are so great, they just sell me a lock and it was fast, very friendly and helpful too
Richard and Nate both were excellent people to work with they made it super easy to get what I needed done and that discount for the first month made my day thank you and keep up the good work I really appreciate you guys!
Nate and Richard and all of the staff have and continue currently to be extremely helpful with our stored car. They are very honest and help in anyway they can when situations arise that may be unexpected with our car and the storage.
Richard even has helped when he’s not currently on the clock or working that day, And even when I have said no rush, his attention to our car and giving us information is so appreciated!!!
I feel they are both very passionate about keeping peoples stuff safe as well as keeping people informed about their storage.
The location is very convenient to us as well for getting on the highway and off the highway. Going to town or the mountains.
I absolutely trust them and very appreciative and definitely strongly recommend their storage units and Parking for all.
I don’t think you can get much better customer service out there and dedication! Thanks guys so much!!!
Brandy & Eddie Gallagher
Easiest move in ever and Richard was super helpful and amazing customer service
Richard and Nate were most helpful I recommend to all of my friends families friends of family public storage on Sheridan five stars
Richard always goes above and beyond to help customers. Great experience every visit!
Nate and Richard are awesome and always take great care of me!
Richard was awesome helped us greatly
Had a great experience here. No issues and the staff were always helpful when needed. Robert was so friendly and made it truly feel like he loves his job and wants nothing more to give you a great experience.
Nate And Richard are the best I kept forgetting my code to get in the Gate and they took the time the help me set up my app for public Storage and we're kind enough to make things easy for me thanks Nate and Richard for making things easy
Richard was excellent and very helpful and informative and great customer service.
Nata was great he always has the place cleaned up and he goes all the way out to help you as much as he can thank you for doing a great job
Richard was really friendly and helpful. Such a great deal!
Nate was amazing, he made this difficult move so much easier. Thumbs up to him and because of him we would definitely recommend public storage, especially that location to our friends. Also their was another guy there ( I feel bad I don't remember his name) ( thinking Richard) but could bee wrong, he was equally as amazing & both gentlemen were so polite and friendly. Thank you both so much for a great experience with public storage 👍👍
Excellent and fast service, Richard and Nate are very helpful.
Me gustaría que me ayudarán ablan español me interesa rentar una unidad
Friendly people very helpful
Nate was awesome, gave me a very nice discount on my storage! So if your in need of a storage unit go see Nate!
nate helped us out, real good quality service.
Thank you Nate for helping me out with my Payment and taking off the late charge from my Account.
This storage is clean and customer service is 100 percent great!!!!!!
Richard was incredibly kind and helpful!
Nate and Richard were awesome, what a great experience!!!
Anthony, Nate and Richard all helped with an issue I have been dealing with and they are patient and understanding. Thank you for good customer service
Nate was amazing! Extremely helpful and polite!
Excellent service, courteous and knowledgeable staff, very clean facilities...Interacted with Nate and Richard and was greeted with a smile and treated in a professional manner...I Highly recommend...RT
Nate was very helpful and friendly.I recommend.
Nate helped a lot awesome quick and easy !!
Richard did an amazing job made my rental here one of a kind! I would like thank him personally. Keep it up Richard
Worked with Nate and Richard to obtain a parking space for our company rv at this site. Both were very helpful to get all the paperwork and financials taken care of! They are a credit to Public Storage and very professional.
Richard was supper helpful
I had a very stressful move and Richard made the entire situation way easier. Not only did he bring my mom back into good spirits with some great conversation and easily explaining the storage process, he helped us secure the storage space we needed very quickly. Thank you Richard for making my move waaaay easier.
Richard was great and very nice
We got a small storage that we thought would fit all of our stuff and when it didn't and the snowstorm started moving in we went back to the office and Nate was an absolute doll!!! He helped us get a bigger storage and since all our stuff was already in the smaller one amd the storm was getting worse by the second he gave us 3 days to move it into the other one and he was extremely helpful! I love when people are actually helpful and friendly, I will be sending people here and telling them to ask for Nate or Richard! Richard helped my husband earlier in the day and Nate helped me! The woman working there isn't really that helpful and seems kinda rude at times but she was also trying to help.
OK Richard es muy aren't y amable
great service from Richard, fast and easy.
Awesome place and fantastic manager Richard
Richard is an excellent employee and very helpful!
Had a unit here for quite a while. They don't have anyone on site a lot of the times, and they have had a "few" break ins recently. Unfortunately my unit had nearly everything stolen out of it even though I was using the lock they require you to use.
Devon made for a quick and easy move-in. Explained everything thoroughly, allowing me to store my things and leave the property with peace of mind. Stellar service!
Devon was very Good with helping us today.
Richard at this location, very professional, made the prosses painless, very personal able, very knowledge able. Really good experience...