dude this place rocks! sterling is a gangsta. highly recommend if you need a storage unit.
I went in and sterling I believe her name is, she was more than helpful. Thank you again🤝
Stephanie was professional and congenial, 5 star service!
Connie, Stephanie and Jeanel were really helpful with problems with my storage. Very professional, very knowledgeable and helpful. Made my experience smooth and easy.
Love this facility! Always a smiling face waiting for me when I walk through the doors
Stephanie has made my experience at Public Storage very comfortable She’s a very understanding site manager. I will definitely be using Public Storage in the future.
We had a really great experience with these people. Connie and Sterling really worked with our family in a professional and caring way.
I don't have a space here but I went with a friend of mine who was having some issues with getting her stuff. Though she wasn't able to do so I observed the staff being very patient and professional with understanding. With that said if I ever need a place to store my things this will be my first choice.
I want to specifically rate this location for the great work done by the people who run it. They are super attentive and friendly, always willing to help you and answer your questions. Thanks to Public Storage, we hire qualified people and we need more people like that.
I recently used Public Storage at 1042 S Parker Rd, Denver, CO, and I was quite pleased with the overall experience. The facility is well-maintained and clean, and the staff members were friendly and attentive. The process of renting a unit was straightforward, and they made sure to explain everything clearly, which I appreciated.
The location is convenient and easy to access, with ample parking space, making it hassle-free to load and unload items. Security seemed solid, with gates and cameras, providing a sense of safety for my stored belongings. One minor drawback was that the elevators were a bit slow during peak hours, but it wasn’t a major issue.
Pricing was competitive, and they were upfront about all the costs involved, avoiding any hidden fees. I would recommend this location to anyone looking for reliable storage options in the Denver area.
Connie was extremely helpful, a soothing note in a trying day.
Public storage has been great to me
Stephanie made this an easy process thank you!
Great customer service, Connie and Sterling are the MVP’s thank you both for all of your help.
Connie is so helpful when I come and she is always willing to go the extra mile. We need more people like her in this world! Also met Sterling the other day and she is so sweet as well even when she was busy! I am grateful for both these ladies, if it weren't for them I would have moved my storage! Thank you guys so much. Give them both a raise
Sterling was amazing!!! Quick and efficient. She made the process painless
KUDOS to Sterling and Connie
@ Public Storage for there
GENUINE & FRIENDLY
EXCELLENT CUSTOMER SERVICE…
I recently visited Public Storage, and I was extremely disappointed. The facility was nasty and gross. The smell was overwhelming, a horrid mixture of bleach, poop, and Chinese food. The appearance wasn't much better than the smell—it was dirty and poorly maintained. I wouldn't recommend this place to anyone looking for a clean and safe storage solution.
No carts when the office is closed
I would recommend this place to anybody, it is clean and well kept. Connie is knowledgeable and friendly.
If you want the best customer experience please visit Connie she is the best
Both Connie and Steph were very professional and outgoing in the enrollment process.
Connie was very helpful and very nice all the time!! I have great experience and I’m very grateful with her!! She makes my dates all times ☺️🙏🥰
Jennifer was absolutely wonderful and so helpful.
Great pricing and very helpful staff! Ms. Connie stayed after hours for us once and Rita helped ensure we had all necessary information.
The ladies here are awesome. Thanks for the help
Connie was so kind and helpful with my aunt helping her get storage and walked her through the app we are so grateful!
Connie was amazing and got me all set up thank you!
Connie was amazing she helped me get a unit and walked me through the whole process very smoothly would definitely recommend.
The 2 lady’s that’s were at the property did an over and fantastic job at helping me out with the newly purchased storage unit
Addison
Sterling
Fast and easy process. Friendly and excellent customer service
Amazing service, super friendly and welcoming. Thank you 😊💗
Addison, Connie, Michi, there was really nice and helpful and easy process no complications at all.
Addison was extremely helpful in helping us find a storage unit that we needed. Great customer service, he was very knowledgeable and answered all our questions.
Staff is so helpful! Dolly Sterling and Addison were so great on understanding my needs for unit size and price! So much better pricing and help than other storage units I have used in Denver!
Meechie was very polite and professional!
I came to this the S. Parker location to get an understanding of what I would be faced with when moving. I appreciate the information that was given to me by Sterling over the weekend. Great job!
It’s a breeze to get a reservation and account created online, and the facility is quite large so lots of options. Conveniently located, I recommend this location to anyone looking for a good deal, clean space, and friendly service!
Meechie is knowledgeable, willing to help and all around awesome.
Nice people. They just need more carts to move stuff.
Jennifer and sterling provided rock star service totally, Great customer service, Love it.
Jennifer and Genea on Parker St are rockstars! They they were so nice and helpful and answered all of my questions. Thank you!
Jennifer was so helpful and the fact lace was really clean
Jennifer is only in training and she still gave top tier experience to my spouse and I! Highly recommend!
Stephane Was The Best in The World definitely deserves a raise I Love Her Services treated me with respect and went above and beyond thank you
Customer service specialists Wenona was very nice and helpful I wish her the best very kind lady
Great location, Big place
Connie and Q were both efficient and most helpful made my experience a pleasure !
My first visit to the public storage on Parker Road was amazing. I met Q, a staff who welcomed me with empathy and effective communication. It's a friendly environment!
Connie is amazing. She knows this place like the back of her hand. Always professional and going the extra mile.
Connie and Stephanie are amazing! They went above and beyond to help me out today. I highly recommend them and this location. I really appreciate everything they did to help me out today they were truly great!
Stephany was super helpful!!
Connie was very nic, polite, and went out of her way to answer my questions. They have polite people there. I recommend getting a storage unit there
90% of the time no one is available at the front desk even during business hours, 50% of the time the elevators are broken, and the staff is rude. Find a different storage unit.
The damn elevator has been broken for over a week
Stephanie was AMAZING! Great customer service and very personable! She helped us check out the right size unit and was super patient with my family that came in :) over all loved the experience and happy to be in business here! 12/10 starts
Would give negative 100 stars if I could.
- rented a 10 x 10 storage unit here 3 months ago, all was well moving in.
- then I rented a 10 x 20 unit to give myself more room to maneuver, I was going to transfer my stuff over. The day I came to move units, my code for the new unit didn't work, they systems were down, the employee had no idea what to do, I couldn't access the new unit.
- I requested a refund for the new unit, and about a week later I tried again, got a second unit, this time I'd hired movers.
- This time, I didn't even receive an access code to the new unit, despite having paid for it. When I showed up, there were no employees there, despite it being 20 minutes past opening.
- The elevators were down, and entire floors were locked, there were other disgruntled customers there. Once again the systems were down. No one could access their units.
- One person told us this had been their repeated experience. They also said the bathrooms repeatedly flooded, and instead of fixing the plumbing, the employees would just lock the bathroom doors. HELLO MOLD AND SEWAGE CONTAMINATION!
- I lost a lot of money for the movers I'd hired, and for the SECOND TIME was unable to access a unit I'd paid for.
- Even if I'd been able to access the unit, it was on the third floor, and the elevators weren't working, so...imagine moving big furniture. Impossible.
- Even if I'd been able to access the new unit, I'd apparently been cancelled from my current unit, as that code wasn't working! So now I am paying for two units, one is full of my stuff, but I cannot access either of them!!
- It is impossible to get ahold of someone on the phone. Text chat doesn't work at all. Your only option for customer service is the chat feature on the website.
- Avoid this place at all costs. Run away. Seriously.
- They are now refusing to refund my second unit. The chat person accused me of lying. Still haven't been able to get ahold of a manager.
The elevator was done but David took care of us love it here
Called and asked when they closed. They confirmed 6 and when I went between 5-6 pm there was no one there.
I love the fact that this property is clean! Ms. Connie is amazing, she knows the ends and outs of the property. Plus the climate control is amazing in the building. It’s cool, quiet, and a place to store you personal belongings!
Connie is amazing staff, well welcomed person she gives all details of the storage with one heart. I appreciate her personality and her service. God bless you girl and keep it up.
conney was really helpfull and super friendly with us! she's really informative. The space is also really convenient, clean and spacious! overall experience is superb!!!
Trying to find a place to store my stuff I was so overwhelmed. Toni was helped me and she sure did a rad job reassuring me about storing with public storage. Great service I highly recommend!
When my wife and I went in to obtain a storage unit Connie was great which would’ve ended this review right there at a five star review.
However when we came in today to put some things in our storage unit Connie was less than friendly. We asked to use a dolly to move things from my truck to the unit to which her reply was very snarky she needed my drivers license (understandable) but we wouldn’t get it back until she was done with her lock checks as she was the only person there.
This wouldn’t have been an issue if she was tactful about how she told us but she wasn’t. She conveyed they were understaffed and asked my wife if she was interested in applying. In short due to her attitude we carried everything to our unit ourselves without the dolly.
Her lack of professionalism in this event made us not want to deal with your business ever again. We were made to feel our business was a bother to her.
Updating my review for an even worse experience than initially thought. I’ve been there 4 times in under a week during office hours and the office has been locked and empty every single time. And they apparently have a roach problem. 😟
Connie was very informative, pleasant and helpful at the Quebec and Leetsdale location. Like the temperature controlled environment.
The units are very nice and well priced. However it's a 50-50 shot if anyone will actually be working at the place, even during their designated hours, so if you need assistance or a cart you might be out of luck, no matter when you go.
Krista and the rest of the team was amazing they took care of my needs with no problems was very nice and friendly the inside of building is very clean and neat.
You can tell Connie runs the show around here and she does it well! I missed my scheduled move in yesterday and she reached out to reschedule. I couldn’t even get other storage places to answer when I was calling! Addison helped me rent my unit, showed me where everything was and explained things well. I didn’t feel pressured or unsure about anything. I appreciate the security this building offers and feel very at peace with leaving my belongings here.
Great service got my storage unit with minutes thanks to Connie. quick and easy highly recommend
Tanya was absolutely nice and helpful today !
Kenny was in training and he did a great job show the unit n makeing sure we didn't need any moving tool 10/10 thanks Kenny glad I was your first customer ps thank you foreven ran my I'd which I forgot 😂
Very nice customer service from Kenny ! Very attentive an knowledgeable!
I had Amazing Customer service help from Tre’shawn, I would highly recommend going here.
Connie is AMAZING!!! She was professional, courteous, available and was able to answer all my questions and help me with my storage units. She is the reason I will continue to use this location of Public Storage. Thank you Connie!!! You are the best!!!!!
I'm in the wrong business
Really cannot begin to describe how wonderful this location is! We had a very last minute and slightly complicated move and everyone was BEYOND AMAZING ✨ They made sure we felt cared for, we’re very understanding and helped out way beyond what we expected. I cannot recommend this location enough!
Nicole is awesome. Called me the day before which made everything go smoothly on the day I showed up with a trailer. Easily the most pleasant storage unit checking process I have ever had.
This location was great. The employees were wonderful and super nice. Terrance was getting trained but he was already super knowledgeable. Otherwise it was really clean inside and the process for getting my unit ready was easy. Recommend.
Terrance was amazing. Made it Quick & Easy. Thank you so much
Ms.Connie took the stress off . Fabolous staff
Terrence was excellent. Very helpful and efficient. Great place.
Connie is very knowledgeable and patient. I had a lot of questions and not once did she make me feel like I was a pain! I'm very thankful for her help
I needed some box and packing materials for my big move, Connie was a wonderful manager explaining options of boxes and packing materials making recommendations. Thank you Connie.
I had a good experience the manager connie was very helpful she gave ideas on how to make my move less complicated
The manager Connie was very friendly and very helpful. I felt comfortable asking all my questions. I would definitely send others with storage needs her way.
Amazing staff go over and Beyond to provide excellent customer service!! Susan was very helpful..
Nicole went out of her way to offer exceptional customer service to my family who had driven all day from California. She was so helpful and caring
Connie was fantastic! She knows her stuff and public storage is awesome! I won't rent a space from another company these guys take care of you!
I had cnviniant parking spaces storage is a nice and secure place to store ur belongings I like it with no complaints. T-BASS
At first when i moved into this location i thought it was awesome. Unfortunately it was short lived. Public storages are so shady. Most of their employees end up telling customers that their storage unit has been sold, then proceed to take what they want from their unit then tell the company it was abandoned. I truly don't believe they care about their customers at all. I have continuously had a major issue with the location i currently rent at and still no effort to correct it. It's a climate controlled location and my belongings are literally melting because they have it so hot.
I was very surprised with the friendly customer service I was met with at this store. Connie was so knowledgeable and made the process of moving so much easier. The unit was clean and so was the property.
The store and property is kept very well clean as well as the units. Connie was very helpful and friendly. I would recommend this store.
Just wanted to say that my experience at public storage was great Nicole was the most helpful person I have come across at any storage facility she new all the answers to every question I had and her smile and attitude was top notch. Thank you public storage.
Connie has been such a delight! She knows what she is talking about and explains everything!
The manager Connie is so welcoming! I don’t leave many reviews but had to for such amazing customer service!
I was a little late arriving but Joe still took good care of us! He's amazing and so kind
Thank you, Joe. Great service!
This storage facility is nice and clean. The employees are very nice and helpful. The smell on the first floor is beyond offensive. I think the health department might need to get involved.
I store my things here I love this location. It's clean and the staff are always cleaning the parking lot or helping people. And great prices too!!
I've used several storage facilities in 4 states, this is one of the cleanest I've seen. The staff here are the best. Joe particularly is very helpful and goes above and beyond what he's required to do for you. Without his help I would've been in a bind during my move out the apt and into the storage. Thank you!
Amazing polite, helpful employees, very clean facility
Team member on board here is very helpful and friendly thanks for providing a valuable service