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Public Storage Self-Storage Units at 2793 Janitell Road, Colorado Springs, CO
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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4'x5'Online only price$ 17/mo
Small 4'x5'- Climate Controlled
- Upstairs/elevator
$ 17 /mo $ 19Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 18/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 18 /mo $ 20Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 18/mo
Small 5'x5'- Climate Controlled
- Downstairs/elevator
$ 18 /mo $ 20Best Price Label+ one-time $29 admin fee
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10'x4'Online only price$ 36/mo
Small 10'x4'- Climate Controlled
- Upstairs/elevator
$ 36 /mo $ 45Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 39/mo
Small 10'x5'- Climate Controlled
- Upstairs/elevator
$ 39 /mo $ 48Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 40/mo
Medium 5'x15'- Climate Controlled
- Downstairs/elevator
$ 40 /mo $ 50Best Price Label+ one-time $29 admin fee
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15'x5'Online only price$ 40/mo
Medium 15'x5'- Climate Controlled
- Downstairs/elevator
$ 40 /mo $ 50Best Price Label+ one-time $29 admin fee
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10'x8'Online only price$ 41/mo
Medium 10'x8'- Climate Controlled
- Upstairs/elevator
$ 41 /mo $ 52Best Price Label+ one-time $29 admin fee
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10'x8'Online only price$ 41/mo
Medium 10'x8'- Climate Controlled
- Downstairs/elevator
$ 41 /mo $ 52Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 51/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 51 /mo $ 63Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 51/mo
Medium 10'x10'- Climate Controlled
- Downstairs/elevator
$ 51 /mo $ 63Best Price Label+ one-time $29 admin fee
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10'x13'Online only price$ 73/mo
Large 10'x13'- Climate Controlled
- Upstairs/elevator
$ 73 /mo $ 91Best Price Label+ one-time $29 admin fee
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10'x13'Online only price$ 73/mo
Large 10'x13'- Climate Controlled
- Downstairs/elevator
$ 73 /mo $ 91Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 80/mo
Large 10'x15'- Climate Controlled
- Downstairs/elevator
$ 80 /mo $ 99Best Price Label+ one-time $29 admin fee
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 252)
Patrick presented fantastic help, advice, and assistance.
Brenda helped me out and got me out really fast
Brenda was an excellent help who also helped me navigate minor issues
Brenda was lovely. We didn’t know we needed an appointment to check the facility, but she squeezed us in happily.
Brenda gave great service!
Patrick and Brenda at the Janitell location were very curtious and professional, when I requested help for a small incident they were very prompt at handling my request which is greatly appreciated. Thank you once again..
Brenda and Patrick are very helpful, especially with me being new to the process.
Brenda and patrick were a very big help in helping with a cash payment right at the counter quick and easy!
Brenda and Patrick were great!! Thank you for al you did !
Cory is the one that help me and she was completely amazing. We last minute had to get a storage cuz the storage place that was supposed to be open on Sunday wasn't and Corey helped us amazingly thank you so much girl.
Julie was sweet and helpful when helping me with figuring what size unit I might of wanted.
Patrick is the best! He was very helpful and professional when I was asking questions about my storage unit. Over all a great guy to ask for help definitely was glad he was there to help me.
Patrick was amazing!! Very helpful and kind. If I needed any help he was always there to help.
Nice clean place and the staff is very friendly and knowledgeable and customer care ☺️
Brenda and Patrick were extremely helpful, friendly and professional. Great service.
I’ve had such good service being a customer here and they are awesome towards service members. Thank you again!!
They say they’ll reimburse you for the lock if you purchase your own, and that they charge you $19.99 a month for the one they provide you…. But I can’t find that specific lock anywhere. It’s a brass cylinder lock, I feel like they purposely chose that lock to charge people. Unless I’m wrong, does anyone have any recommendations with where I can find that certain lock checked online, Home Depot, Walmart and ace hardware.
Also they wanted to charge $100 for a 10x5, when I said no, they miraculously found a better deal for $65. Which I’m not complaining about but maybe be careful and don’t immediately say yes to the deal. Aside this, I like location and how well kept it is :)
Brenda saved me money!!
She’s wonderful!!!
Awesome staff. Even when you have a problem they are more than happy to help!
We have had a larger unit since the building opened. Started out reasonable and the building and facilities were awesome. Staff was and have always been very helpful, polite and accommodating. Then sadly the “corporateness” took over and the rent started steadily going up about $100 each time with no or minimal improvements. The latest rent hike put us close to $600…which is crazy for not even having a light bulb!
I feel any updates “to the building” over the last few years were to fix doors or add measures to control unauthorized access. Unauthorized users have destroyed the bathrooms to the point they’re not usable; there is always trash and unattended vehicles parked inside the facility all day. I’d be afraid to go there at night! We’re done. Easily found similar options at another location a few miles away.
Amazing service - Brenda made everything so easy! Clean facility! I would highly recommend this facility to anyone looking for storage. I am very impressed!
Brenda gave me an excellent Tour and provided me with adequate information also a great deal on my storage area
Been here for over a year now going on two, good communication and willing to work with people and that truly means a lot when you have a hard month due to other expenses. Great place to store your stuff! Melanie is also an awesome worker and was able to keep me up to date on all my information with means more than anything when it comes to my possessions. Highly recommend this place
Brenda and Patrick were awesome! Thank you!
Changed my review from 5 stars to 1 star. The rent was raised 30% this summer with no increase in services. I do not recommend using this storage facility.
Cory was very helpful and kind when I came in! Thank you Cory so much for your time and hard work!!
Brenda save me money and was excellent
Thank you Brenda she was amazing
Awesome. Thanks Brenda
brenda was amazing and so helpful. been renting a storage unit for years everything at this location as been a great experience. friendly staff and always willing to help.
Brenda was so helpful. I look forward to renting here.
Recently moved out. Found an identical space for 111.00 less per month.! Strongly suggest reading your lease. Why anyone would want to ?? Anyway, upon moving out, realized the “10x10” space I rented for the last two years was actually 10’ wide, 7’7” deep and 9’2” high. Essentially paying for 100 square feet and actually getting 76 square feet. TAKE A TAPE MEASURE. It will say in your lease sizes are “approximate”. Plus or minus 25 square feet is absolutely ridiculous. When you move out, you WILL NOT receive a pro-rated refund. Also in the lease…
Storage may arguably be one of the most corrupt businesses there is.?
At this location, don’t expect any help from office. If anyone is even there, or not locked in office. Rest rooms rarely available, must complete a background investigation to borrow a cart. This location is in a poor location, inundated with homeless. Overall an extremely poor experience. Lesson learned, so many better options.
Great clean, climate controlled storage lockers. Highly recommend this facility.
Brenda was very accommodating. She showed me units is very pleasant.
Nice facility but a stupid management/handling fee and charge to use their locks was a bit much. Only one person working there so if you need someone and they’re with another customer you just have to wait outside until they eventually show up.
Brenda and Tiffany are the best!
Brenda gave me great service with a transfer today
Brenda helped me wonderfully. She answered all my questions and helped me save money. 100% would recommend.
Cory is absolutely amazing!!! Quick, simple and straight to the point with absolute professionalism and a great attitude.
The ladies at the desk were super nice and helpful. The price is great and the facilities are nice.
Brenda once again made it fast and simple to rent another unit! She kept an eye out for one near our other unit and called to let us know it was available!
Brenda and Corey gave me good service thank you
Melanie is a joy to deal with
Outstanding customer service!!! Very helpful and explained everything. Just a great experience.
Brenda was absolutely amazing!She explained everything thoroughly and had me in and out in no time!Very helpful!
Cory at the desk was so helpful and answered all my questions! I will definately be using this location again.
Brenda did a fantastic job and was very helpful!
Brenda was great! Very nice and helpful.
Brenda was very helpful and awesome great customer service!!!!!! Manager at the astrozan location SUCKED!!!!!!
Location is clean, and it's nice that the storage unit is climate controlled. However it's hard to park inside when there's a few cars. We got a unit for about $75 a month but they doubled it within the year to $142. When I tried to contact them they never answered or returned my call. I'm very disappointed with them for raising our prices almost double. I did not know until recently that in the contract they can raise prices as often as they want after 30 days.
Brenda give a good service and save me money
Property manager very helpful and sweet!
Wonderful service and friendly attitudes will be using them again! Thank you Brenda!
Brenda was great and super efficient!
Property manager is great! Can drive in!
Brenda and Melanie were completely awesome and deserve a $5 dollar raise.
Great and friendly service!
Brenda and Melanie was very polite and nice!!! They were very helpful with my storage needs? Definitely will recommend others.. Great service!!!
Brenda and Melanie are the best!!
Cory was very pleasant and helpful. The facility and my unit are clean and much nicer than units I've had elsewhere. Thank you
Quick, fast, easy location, great price great customer service. Thank you!
Cory was absolutely amazing!!! Cory was extremely kind and helpful!!!
Great experience so far. My company has 3 different units at this location and they have been great to work. Brenda is the on-site manager and she has gone above and beyond to help us get in at the right rate quickly.
Brenda has been great with helping us out with all our needs.
Tiffaney and Corey were amazing helping navigate through everything.
Awesome customer service. No matter the issue there is always someone there with a smile. A big thank you to Cory for help and going above and beyond.
I Wana say thank u to cory for being so patient and working with me and for having such a polite and helpful attitude you are the best cory thanku
Brenda and Corey were very patient and helpful during the rental process.
Brenda and Cory gave me excellent service.
elevators always have issues
*updated* manager on duty got back to me extremely fast! I was able to explain the issue with the elevator and she put in a maintenance note for them to check it out, thank you!
Brenda was awesome. I was transferring to a larger unit and she made the process smoothly. She was extremely patient with transferring me multiple times, and she never complained. Thank you
Brenda was awesome. Very knowledgeable!
Great customer service! Friendly and helpful!
Brenda at the front desk was very helpful, and super sweet. Highly recommend!
Great service
So clean. So nice great customer service e
Brenda was an amazing, and the set up was amazing. Great help
Brenda and Anthony were very helpful at the front desk
Staff was great my entire time of rental
Cory helped us with vacating our unit and made it so easy and she was just amazing!
Every time we're here we get wonderful customer service. Today the staff saved us money on our current unit, then helped us save on a new unit. Always a pleasure.
1. Terrible customer service from the beginning.
2. Something was broken (door, elevator) 3/4 of the time we had a unit.
3. The hours are very limited and more limited on the weekends, when the most people were there.
4. Their carts are in dire need of simple maintenance that they never got and using them was very frustrating.
5. As we were moving out over a week, there was a vehicle that never moved and a man was just sitting in for days...he was LIVING there and the office was just letting it happen.
Go elsewhere.
Edit January 2024: I never left Public Storage. I was trying to just get rid of stuff overtime. They’ve increased the rent again. This is a shady and predatory practice. I don’t understand how this is legal. Currently advertised price for my unit is $70 per month with a locked in price when you sign up online. They also charge a $15 insurance. My prices below include that.
Timeline-
Sign up November 2022 - $104/month
June 2023 - $137/month (38% increase)
February 2024 - $176/month (69% increase)
As you can see in about 1 year my price increased $72 per month or 69%. If you’re looking for a storage company to take advantage of you then Public Storage is the place.
Original Review June 2023: I’ve been a customer for 6 months and my rent was increased 38%, which feels like a bait and switch. I assume they’re hoping that no one wants to go through the hassle of moving their belongings again and will just accept it.
I talked to the local property management and they have been nothing but friendly and helpful. Unfortunately they are constrained to what corporate dictates. And after talking with corporate they were still not willing to honor the original price even after confirming that the original price was above market.
Public Storage has lost me as a customer.
Brenda was Excellent great customer service!
Brenda and Cory were very helpful and friendly! I will be telling others about this place and recommend it!
**Public Storage Review - 5 Stars**
When it comes to storage solutions, I can confidently say that Public Storage at 2793 Janitell Rd in Colorado Springs is a cut above the rest. What sets this facility apart, though, is one remarkable individual who has consistently made my experience exceptional - Cory.
Cory is not just an employee; she's a true problem-solving hero. Every time I've encountered a hiccup during my time here, Cory has been there with a solution, a smile, and an unwavering commitment to customer satisfaction. Whether it's a minor issue or a more significant concern, Cory handles it with grace and efficiency.
One standout example of Cory's dedication was when I considered taking my business elsewhere due to a less-than-pleasant experience with the manager. However, Cory's outstanding attitude and dedication to her customers changed my mind. She is a shining example of what excellent customer service should be.
In my opinion, Cory is more than an asset; she's the heart and soul of this facility. Her professionalism, problem-solving prowess, and genuine care for customers deserve not only recognition but also reward. I strongly recommend that Cory be considered for a promotion or a well-deserved raise.
If there were an award for outstanding employees in the storage industry, Cory would undoubtedly be a front-runner. Her dedication has not only kept me as a loyal customer but has also made my storage experience hassle-free and enjoyable.
In conclusion, I wholeheartedly endorse Public Storage at 2793 Janitell Rd as the top choice for storage solutions in Colorado Springs, all thanks to the exceptional service provided by Cory. She has turned my experience around, and for that, I am truly grateful.
Thank you, Cory, for your unwavering commitment to excellence!
My facility did a security upgrade that I was unaware of and I could not get access to my floor. My access code worked fine, but the elevator would not allow me to go to the basement, due to the fact that there was another group on the elevator at the same time my access code was entered. Therefore, the code and floor did not match so it blocked me from accessing any floors. I was helped in a timely manner and the problem was resolved quickly. It was nice to know the security advancement and the relief of having peace of mind that my personal belongings are safe.
Brenda was amazing! She helped me so much and I loved the property!!!! Great work!!!
Very friendly and helpful employee Cory helped me get the unit I needed for a low price thank you.
Great staff. Super kind and understanding. They really do go above and beyond to make their customers happy.
Definitely not EVER using them again. They change the rates without any notification whatsoever and then tell you they are not obligated to tell you. People on a budget would be better off not going here. Seems like dishonest business tactics and theivery.
My only concern with this place is that the front gate has been broken for months and months. They don't seem to be making any progress on it, or plan to. This greatly impacts access. You can only drive in between 9:30am and about 5ish when they close the exit gate. I will be happy to change my rating if this issue is ever addressed.
You can see by their response that they have no intentions of ever fixing that door. Keep the false advertising in mind when renting. I lowered my rating further for the very fake response.
"Public Storage (Owner)
8 hours ago
Hi stout, falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this information so we can improve upon our services. Your feedback helps us improve and will be reviewed by the team here."
Brenda really done a great job !!! Nice and courteous Great job Brenda!!!
Thank you Brenda for your wonderful service and kindness!!
Brenda was wonderful! Extremely helpful and got me a great deal :)
On October 21st at 2pm my husband and I went to Public Storage to get some things out of our unit. There was an older blonde female receptionist who is so incredibly rude to us that it made me want to close our account right then and there. We needed assistance and she talked down to us the entire time. I don’t believe that this woman should be allowed to treat paying, loyal customers like that. Also, it’s been months and the front bay door to get in is still broken and now the elevator, the only means to getting to your unit, is broken. This place is falling about and seems like finances are being mismanaged.
Fantastic property with great management
Brenda saved me money . And I don't have to move out
Brenda gave great & friendly customer service
Ms. Brenda provided swift and exceptional service during my visit. All of questions were promptly answered and she assisted me in saving money while reserving my storage unit.
Cory was super helpful and she made the sign-up/check-in process super easy!
Brenda is awesome. She is very knowledgeable, very detailed in explaining, very friendly and professional.
Anthony was very polite and helpful. He gave me a tour that was quite detailed and was very friendly. This dude deserves a raise. Thanks Anthony!
Anthony and Brenda were excellent and helped me out so much plus saved me money!! Thank you :)
Brenda was very helpful and got me in the right size unit
Brenda and Heather provided excellent customer storage and saved me so much money.The storage units are very secure. I live in another state and don’t feel worried at all about my space.
Very convieient services! brenda was awesome get me setup!
👍👍👍
Brenda and Anthony were very through and helpful when I was renting my storage unit. They explained everything and were courteous and patient.
Brenda, save me money
Brenda was very helpful and made everything easy!!!
Brenda did a wonderful job getting us signed up quick and efficiently! She deserves a raise! She's amazing!!!
Excellent Knowledge, Brenda and Marla . Great price !
Brenda, Marla, and Robin were so helpful in getting me what I needed. Great customer service, and really pleasant to work with.
I have been there since April of 2023. My husband passed a few months ago and we needed to store his belongings. A friend of mine usually goes with me because I can’t move things. There has been 3 incidents where an older woman who i assume is the manager or supervisor and for some reason she picks on us every time we go there. Two times where I witnessed it. I feel that it has been racially motivated only because of how she talks to us. She screamed for us to move our car accidentally we were over the lines and instead of asking she demanded and yelled over and over. Today she approached us as we were about to load the elevator telling me we couldn’t put our motorcycle in because we aren’t on the 1st floor. And I wasn’t aware because initially we were just told er had to empty the gas tank and that’s all. That part I understand. How ever she proceeded to accuse us of parking the bike recently somewhere prohibited even though we had just gotten it back bc it was stolen. I’m beyond disgusted at how rude she was. All she had to do was talk to us and let us know respectfully. And because of this I will be taking my business elsewhere
Shannon helped me switch storage units the same day. She was very helpful and professional
Brenda and Robin were great getting me a new unit at a great price!
Brenda was awesome, very knowledgeable, friendly and fast!!
Storage unit we rented was clean and ready for use. The staff was friendly and very helpful.
Cory and Brenda were soo kind and excellent in helping me find the unit I needed. Very clean and great facility too!
Brenda was very helpful explaining the reservation policy and going over the details for my unit. Very personable and willing to answer all of my questions with patience.
The drive in concept is nice but the lady at the desk is so grumpy... weird atmosphere and vague and snippy answers to our questions made for an awkward encounter.
Grate experience very kind and informative. Cory was grate will definitely recommend!!!
Brenda and Matt were so helpful! We showed up to get a visual on the storage facility and ask about availability. Brenda took time to show us an available unit and recommended reserving online to get a better price. Sure enough, the price was $35/mo lower and she was able to match our reservation with the storage unit we toured. We feel like our belongings will be very safe here and that the employees care about our items and our budget. We can’t wait to recommend this facility to others who are looking!
Great service and friendly managers!
Property manager was extremely helpful.
Love this place. So clean and the staff, especially Brenda and Chris, are so friendly and helpful. I recommend them!
Brenda from the Janitell outpost gave fantastic service, answer all of my questions thoroughly, and her bubbly personality made it easy to pick public storage.
Brenda was extremely helpful and nice while getting the storage unit.
Excellent service by Cory and April! Thank you ladies for making our moving experience a smooth process.
Brenda and Anthony were Great!!
Brenda was so kind, we were a walk-in and she was very patient with us as we set up a reservation online to get a better deal! She also showed us around and how to get to and from our unit. The unit was also spotless and the hallways were exceptionally clean. Great place, very happy with the service!
10/10 super helpful staff good clean facilities
Brenda and Anthony were very helpful and very good customer service!!
Brenda was great. Very helpful.
Anthony and Brenda always coming through. Great people there at the storage facility.
Brenda was awesome
A great storage unit — Just wanted to give a shout-out to their employees Anthony and Brenda for helping make our move as easy as possible. If we weren’t moving out of the area, I would definitely keep this as our storage facility.
Lying thieving company. Can't get anyone to help you on customer service either. Do not rent a unit here, it's dirty, and the way they conduct business is deplorable. I made a reservation online for a 10 × 10 unit, when I got there my codes didn't work. I had to wait for a person to eat me in, then I get in and go to my unit and my unit was wide open, and dirty... Besides it being open and dirty it was also only a 10×5. I told the lady at the front and she said that's all they had. I said I will not be moving into a too small dirty unit and closed my account and left. Contacted customer service and was told I wouldn't be charged, well of course they charged me the price of a 10×10 not a 10×5 and now are refusing to give me a refund. Also their customer service is ridiculous and their people are rude and refuse to answer any questions. Overall a trash company, would not recommend. Go right up the road to extra storage and get the right size unit for a better price and have much nicer employees help you.
We were in and out thanks to April and Brenda. I came in yesterday to see a unit and again today to confirm with my significant other to reconfirm storage space. They both were quick and efficient which was good since we have to get things packed up for a move this month. Thanks again!
Anthony and Brenda were absolutely amazing!! They are helpful and polite. It’s been a rough time and they made this so easy!! Thanks guys!!
Anthony and Brenda helps me a lot.
Very accomodating workers
Brenda was awesome
Brenda and Heather were amazing! Very knowledgeable!
Brenda is awesome.
Shared my concerns with Brenda and she confirmed issues are being worked on. I haven't had an issue with staff, they have been wonderful. Just the doors not working and lack of carts.
Brenda and Anthony was awesome. Brenda helped me set up app today.
Brenda did a fantastic job getting us set up with our new storage unit! Strongly recommend this place!
Clean and friendly. Good service
Brenda was GREAT
Trish and Ashley were excellent to work with!
Patricia is fantastic! Always so friendly and helpful. A Beacon of excellent customer service for all the Colorado Springs self-storage businesses. Facilities are always clean and well maintained so I never worry about unwanted pests getting into the storage facilities!
Patrica was amazing and so sweet! She made the whole experience nice and easy
Mrs. Pitricka is employee of this place and she is so polite and knows how to work closely with customers. She goes out of her way to do whatever it takes to make sure her customers are very well satisfied and happy. It is a pleasure of mine to do business with her. You need more employees with Southern hospitality like her. I hope she gets a promotion for all the hard work and for the understanding what customers need and her help Southern way.. thanks again for your help and support in this matter of business.
Rosa and Anthony were very helpful, polite and kind though our process of getting the unit and everything set up
Patricia was wonderful, she made my bad day the best in s long time. Thank you so much
.
Great place and great staff! Anthony is awesome and one of the bosses that was working helped jump our car. Will always recommend this place!
Love this storage place, the building is always super clean and Anthony the Manager is so helpful, knowledgeable and very friendly. I will recommend this location all day every day!
Anthony is such a helpful friendly person.
Ashley was a fantastic employee that help this old man understand the prices and doable storage space needed for me.
Perfect indoor storage! Building has great security features and is very clean. Ashley assisted us and provided excellent customer service. She greeted us upon entering and super friendly, answering all our questions. I highly recommend this location.
Ashley was very helpful.
I love this location it is well kept and secure. Ashley was the best with helping to get me into a unit. She was fast efficient and super polite.
It was a great experience day and very helpful
Always a great experience, Anthony is extremely helpful! Clean and professional facility as well.
Temperature controlled units and easy access to all floors.. Just not sure if it is exactly what I need at this time. Staff was very friendly and I appreciate the tour.
Elevator is busted, and never any carts available.
Reina was was amazing help and the sweetest thing ever!
Great place to store your belongings. Friendly helpful staff.
The most amazing and helpful staff ever! These people deserve all of your business!! ⭐⭐⭐⭐⭐
Amazing customer service
I have had my unit since the start of Spring and the service I have received has only gotten better. I needed to upgrade in size and Heather helped get ALLLL of my questions answered and really eased my stress. I am really happy with my choice to stay at the Janitell location! My belongings are safe and I can real feel that the staff cares. Thank you Heather!
Been using our storage units at the Janitell location for some months now and have had a great experience so far! The staff are always friendly and always helpful. Especially Anthony! Can’t complain. Would definitely recommend.
La señora que me atendió muy amable me gustó su amabilidad
I wasn't feeling good about renting this unit until I talked to the manager Anthony; he helped me understand the more important details about the rental; but he was also friendly, kind and human. Those qualities are missing in a lot of people these days. Thanks Anthony!
It's fine for stuck in elevator
The Property Manager Anthony is Fantastic! Very friendly, funny, and hard working. There was no carts left in the general area and he started running all over the facility, on his lunch break, to find me one. I really appreciated the extra mile he went. Shoutout to Anthony!
The girls in the office were awesome.
Tiffany the district manager was amazing helped me with an issue at the storeage place and ensured I was successfully out of their system. Thank you again I will be coming back to this place when needed!!!
Absolutely fantastic. If I wasn’t moving so far north I’d definitely use this facility again. Anthony is a wonder to work with and is extremely kind and helpful. My stuff was safe the entire time here. The dollies they have for use are super convenient. The price was the cheapest I was able to find for the climate control storage. I’d give more stars if I could! Thank you Anthony and the team!
Managment seemed very inexperience, uninterested, and didn't seem to have any concerns about our needs. Facility was very dirty and staff not helpful usually. Had issues paying our bill and did not receive a call back for 5 days regarding my inquiry.
I love the storage unit here it's safe it's always clean, and the manager Anthony is always very polite and knowledgeable and he's been a great help to us thank you again Anthony!
Anthony was beyond helpful and I truly appreciate it.
Brenda and Anthony were awesome very helpful flawless service
It was OK. Before it became Public Storage, the carts were ALWAYS near the elevator /office. I saw a man, assuming the manager and I asked where the carts were, he was busy with a couple, he pointed down the hall, said he didn't know and I could look down there!! I ended up going on the elevator to every floor and walking each floor to find a cart! I don't know the layout of the building, 15 minutes later, I found 3 carts in an area far from my vehicle!
The Manager, Anthony would of NEVER allowed this to happen, he would have the carts ready for people or he would go find them!! That's when it was Storage 365. That's why I got storage there, it was different than all the others. Now it is owned by Public Storage, it's messy and seems unorganized. But Anthony is still the Manager, that's great! I just don't think he has a good company to support his management skills. Too bad. Now the rates have gone up, only about 3 months after Public Storage bought it!! Not sure how long I will keep my storage unit. 😏
I was in there earlier. I did not end up renting as I am just shopping around right now but thanks to how helpful Lily was, I will definitely be renting here if I end up needing too! She was so helpful. She answered all my questions and was really patient and understanding. She is the epitome of great customer service!
Very clean and well organized. My space was ready before I needed it and everything worked well. The facility manager, Anthony, was easy to work with and helpful.
Great customer service.
Brenda was AMAZING!!!!! Soooo endlessly patient and great! And she’s so informative helped me every step of the way and I really feel confident about where I am storing my items. Thank you Brenda!!!!!!! Give her a raise ASAP! :-) she’s wonderful!
Brenda and Anthony were AWESOME!!!
Great experience and even better customer service! Anthony helped make my move easy and stress-free!
Brenda and Anthony were a huge help and made the entire storage experience so painless and easy. They keep the place tidy and it just smells clean the moment you pull in. Clear direction and very helpful I highly suggest you choose this facility if you need good storage and people
To pay the high price and then be treated rudely when you go to use your unit not acceptable at all and also called for a supervisor and never received a call back. If I could give no stars I would. Terrible service.
UPDATE: Management reached out and I feel like they are going to make sure the service is alot better and I will give them the opportunity to do so. So far so good