Public Storage Self-Storage Units at 13055 E Briarwood Ave, Centennial, CO

Joan and Tucker both helped us out a lot!! There was an issue with our original reservation for the unit and actually provided us with a better deal!

Grace was very helpful. She took my payment with a smile.

Grace and Janessa always go above and beyond to make sure that I get the help that I need!!!

I have originally given this facility, a one star rating because I perceived a sort of harness coming from the young lady that works the front desk due to her constantly bickering at me as I would walk on the outer limit of the facility and sometimes stepping onto the facilities grounds While walking, my dog was put off by. She seemed to always be present night or day when I’m walking my dog and it was like she was looking out for me, but no that wasn’t the case at all, but the case is that she was protecting her customers. So I decided to go ahead and give Public Storage a chance at That looks a lot cleaner, redemption, and I have come across the understanding that I had jumped to a pretty critical conclusion, way too fast without doing diligent research. It turns out that the lady at the desk you know the one that’s always telling me that I’m trespassing when I’m walking my dog she was actually protecting the place and doing the damn job at she has 24 hours surveillance on ground and she doesn’t recognize to be a client there. She immediately jumps on which is now that I think about it a good thing simply because there’s been plenty of burglaries and other facilities gain access to the facility and not belong there only to have the ability to steal or access to property that isn’t there. Do you know the people I’m talking about the tweakers? They’re all over the place here in Colorado for some reason. It’s like you guys have managed to honor the market on it event and she was very, very helpful and changing my opinion of the facility itself so please, no one thing I am not getting paid to endorse this facility nor am I getting any type of favorable action he still comes off a little gruff but you sit down and talk to her for a few minutes. Speak with her. She was very caring and sort of kind away, but caring she even went so far so welcome me into her Public Storage family… I’m not sure if she knows who I am if she remembers me walking with my dog but on the daily basis and she probably why she so nice. I’m glad to speak with her modify reading to not only a four star, but a five star having a bulldog at the front door not a bulldog but having a fiery personality at the front door will prevent many people coming in, especially when they realize that there’s actually someone there doing their job to protect the customer!

Manager Grace is the best, genuinely cares about her customers.

10 Stars! I have been a tenant under Grace for some time now, and I can't express how fortunate I am to have her as my landlord and friend. Grace always goes above and beyond to make sure her tenants are taken care of. Whether it's checking on my bill, checking on my unit, addressing concerns, or simply checking in to ensure everything is okay, she truly sets the standard for what a landlord should be. Her level of care and attention makes using Public Storage at Briarwood an absolute pleasure, and it's clear she takes pride in her work. As for storage options, I have had nothing but great experiences with Public Storage, managed by Grace. Compared to other storage facilities, Public Storage offers the perfect combination of affordability, convenience, and security. The units are always clean and well-maintained, and the customer service is top-notch. Grace is always available if you need assistance or have any questions, which adds an extra layer of peace of mind. I highly recommend Public Storage to anyone looking for a reliable, hassle-free storage solution. You simply won’t find this level of service anywhere else!

Storage unit had a broken door, Public Storage asked for a key to repair the unit (which we gave them) and “coincidentally” our unit was robbed while they had a key. Cameras didn’t work and gate / door security was not functioning so there was no security evidence to provide the Arapahoe County Sheriff’s Department. They refused to even credit a month of rent for a unit that was robbed (they actually tried to sell me a new lock!). Public Storage would not help at all after our property was stolen from their storage unit and told us to file a claim with our insurance (they said we should have bought THEIR insurance policy and could not help us). We tried to escalate to a regional VP with no luck. Public Storage is NOT secure and not helpful if you have a problem. Avoid it at all costs! Police reports are on file - Public Storage keeps trying to hide these incidents (more than one…). They tried to get Google to remove my review so I’m reposting again for visibility.

Firstly, Grace is an absolute delight to work with. My spouse and I are moving overseas and have specific storage needs that I've been dreading figuring out. Grace made it a breeze, had solutions and suggestions that saved my wife and I a bunch of headaches. The facilities are very clean, secure, and air conditioned perfectly. Couldn't suggest this location more, absolutely A+ storage and staff!

Great service

I love those location. Grace has always communicated well with me even when abroad. And Janessa has been a new addition who is professional kind and helpful with any question's I have. Grace and Janessa are top tier in customer service.

Grace provided over the top customer service. Good customer service is hard to find, let alone over the top. She went above and beyond to help my family during a very difficult time. She was willing to walk around her storage spaces and show me available units, so I could find one that was best for me in cost and access. She knows each of her customers and it is easy to see that she truly cares about each of them. Needing a storage unit isn't always for pleasant things going on in someone's life and she showed empathy. She offered me a cart to make it easier for me to move into my unit and offered cold water when I was finished. Grace is an employee that everyone wants to have on her team. Thank you for your kindness and your service Grace. It doesn't go unnoticed and is much appreciated!

Very easy to set up our storage needs. Grace (the property manager) is super helpful and keeps things in line. Glad we chose this location.

Grace is so kind and helpful. Best customer service ever. Will definitely use this place again.

Grace is the absolute best! There are a few Public Storage facilities that are way closer to where I live, but Grace keeps this place in tip top condition and takes care of any issues that I have. If you need a storage unit and also want a hassle free, streamlined experience with a person who is present (looking at you Lone Tree virtual kiosk) and can actually solve problems in real time, go talk to Grace.

Grace and Vanessa were very helpful.Highly recommend coming here!

Grace Is One-Of-A-Kind, She Really Goes The Extra Mile To Be Accommodating. Good People & Good Customer Service Is Rare In This Day & Age! Shes AMAZING! 😊 Thank You For Everything!.....

What an incredible experience I've had with Grace. She is professional, and caring.

I have nothing but amazing words to say about Grace. She has been an incredible help from the first day we rented a unit here. She has been so helpful and accommodating to our schedule when we’ve needed help from here. Especially with her office being under renovation! She has gone above and beyond to help us transfer units and make sure we have everything we need. Thank you Grace!!!

Grace is wonderful! I looked at many different storage facilities and I chose this location because it has climate controlled units and because of Grace's customer service. When there was a problem with the original space I rented she seamlessly found me a new and better one. She is an asset.

Best staff & lovely facility!

Grace is awesome she saved me over 150 a month, i will stay for a long time .keep her she is awsome

Grace is the manager here & does an awesome job. She is kind, does what she can to help you out, keeps the property very clean. However, she needs a day off, too. I called on Sunday in Feb to see how long the gates would be open. He told me he didn't know but that I could drive over there and put in my code after office hours, and if gates open, then it would be 9pm. Then I would have my answer. I could not believe what I was hearing. Thankfully they have Grace fulltime.

This was, by far, the best Public Storage experience we've ever had, and we've rented a lot of storage units over the years. What made it the best experience for us was Grace, the owner. She provided exceptional customer service and was very professional and attentive. What really stood out was how much she cared about us, meeting our needs, and finding us the best deal possible. We were able to rent the exact unit size and access we wanted and got it for an incredible price. She made every step of the contract clear so that we totally understood what choices we had, what we were signing, and paying for. We will be coming back here for any future storage needs and will be referring friends and family as well! Thank you, Grace, for making this experience as positive, simple, and welcoming as you have. You're amazing!

A Shining Star - Kudos to Grace at Public Storage! I couldn't be happier with the exceptional service provided by Grace, the property manager at Public Storage. Her friendly and professional approach has made my storage experience outstanding. Grace consistently keeps the facility impeccably clean and organized, demonstrating a genuine commitment to tenant satisfaction. Her responsiveness and willingness to assist with any queries or concerns reflect her dedication to customer service. In short, kudos to Grace for making Public Storage a top-notch choice. I highly recommend this facility, thanks to her excellent management!

Huge shout out to Grace at public storage! She helped us on the phone while we are in Nebraska storing our house in Colorado. Loved the customer service going above and beyond. Thank you!

Grace is the best! She went out of her way to help me multiple times. Helped moved me from a flood and coordinated my Uhaul pod drop. I never thought I’d be excited to go to my storage unit….but she is awesome.

July 2023 - I had the best experience at Public Storage on 13055 E Briarwood Ave, Centennial, CO. The manager (Gracie) was so wonderful and helpful to work with and took extra time to make sure our unloading experience was as easy as possible. We can’t say enough good things about Grace and this facility!! 5 star review and would give more stars if we could!! December 2023 - Thankful for Grace and all her hard work and help! Had a charge on my account that I didn't understand and Grace helped me resolve the issue quickly. On a day when she wasn't working Grace took the time to help and assist me in trying to solve the problem. Grateful to be at a storage location where the property manager (Grace) always goes above and beyond to help her storage clients! If you need or are looking for a storage location then Grace (property manager) and the Public Storage in Centennial, CO are the place for you.

Outstanding service from Ms. Grace!! She showed my unit when I was first shopping, and helped me through the check-in process on my first day. Both times she was friendly, helpful, and thorough. Thanks!

My storage unit was broken into sometime before 11/1. I was there the week before and the chicken wire across the top of my unit was fine. I informed the person at the desk and they said that I would get a call asap and that it would be fixed that same day or the next. Not only did I not get a call, I went to my unit today 11/14 and the top is still not fixed. Things were smashed in my unit from someone climbing down into it. It’s literally ridiculous that no one has addressed this in 2 weeks!!

They prorated my rent to move in for the extra days but when I moved out 10 days early there was no credit also bill went up 15$ 2 months ago without my knowledge I do not recommend public storage and will not ever recommend to anyone

Grace is extremely professional and goes above and beyond to take care of the customers at this location!

We have been storing at this facility for the last several years, and have had nothing but good experiences here. The units are well maintained and access has always been smooth and easy. Additionally, our customer service experiences have always been top-notch thanks to the help of Grace, one of the facility managers. She has been extremely helpful and has always been able to answer questions, resolve any issues, and generally has just gone above and beyond to be helpful, courteous, and kind. She is a major reason we have enjoyed storing here.

Mrs Grace was an absolute amazing individual who made sure we was comfortable about the property and ensure that we was taken care of. Thank you Mrs Grace for your beautiful personality.

Recently moved in here. Service was pretty good, no issues. Place is clean with no weird smells and as of current the price is better than the surrounding places.

Grace helped me out with with finding the perfect place for my things..she is awsome

Grace is super friendly and helpful

Very strict about the 9pm lock down time. Left at 9:01pm Just one night and was threatened with them taking my storage and kicking me and my wife out. Little extreme. But other than that good price.

Grace was amazing and helped beyond her duties most definitely deserves a raise

Grace was absolutely amazing! I had bought some units at auction at different facilities and was short on time, trailer space and energy. Grace went so far above and beyond her job description that I don't even have words to describe her customer service. You do not find that level of dedication or caring in people these days. She and the gm Tania were such a blessing to me and saved me so much stress and worry. Thank you guys so much!

Grace is a rock star. She goes above and beyond for customers. Her help is always appreciated.

Great service!

Grace was such a delight we more then appreciated her help!

Grace was very helpful! Your company is lucky to have her!!

I am extremely pleased with Public storage, and especially with the general manager, Grace. If few days ago in the process of looking for a unit to house some items while I'm in transition of moving from one place to another I was in drastic need of storage immediately in the tech center area. After visiting another Public storage location in the area which drastically undershot not only my needs at the moment, but basic standards of human decency I gave it another shot and tried a secondary Public storage location in the area. To briefly touch on the experience at the first location which I'm sure you will agree is rather subpar I was told not only could my state issued and accepted at all government facilities, major corporations, and basically every single place I've ever used it at... Was not acceptable by them, I was also told my roommate was not allowed to rent from them also, even though she had not only a digital ID but a hard copy of Colorado state driver's license that was currently not expired, but also a passport.. as I recall the exact term that the general manager used was that we needed to "mosey on down the road". And absolutely appalling behavior and stance for any business to take in my opinion, and that's coming from a small business owner of over 20 years in the Denver metro area. To finalize all I have to say concerning them is both myself and my roommate will be passing on all of the horrifying portions of that experience to all of our friends associates and colleagues and recommend that they pass that on as well in hopes that they can no longer torment innocent and upstanding members of society just trying to do business with other local companies in Denver. Now to continue on.. my experience with this public storage has been the complete opposite. I wasn't able to get to the location until a few minutes before close, there was difficulties with the system in the details of my reservation that I booked online which I understand is completely out of the control of this location, and other random details the manager of this location by the name of Grace went above and beyond to make everything happen within 10 minutes of my arrival. I ended up getting a unit that was larger than the one that I had reserved for the same price, still got my first month for a dollar, and also was able to get my items in storage that same evening. All this was done well she was the most generous, polite, and amazing person that I will very much always appreciate for this experience. She ended by giving us a full tour of the facility, making sure that our gate code worked properly, and assuring that we had no other questions or concerns. I will be taking all of my storage units that I have throughout Denver, which I have a few of due to being in the business of purchasing units at auction, and moving them to this location. Thank you again to Grace! I am looking forward to doing business with you for many years to come.

I've rented a storage unit at this location for several years now. The experience I've had at this property has been easy, incredibly customer friendly, and stress-free. Any needs I've had over the years have been listened to and addressed immediately, the grounds are orderly and clean, the climate-controlled unit I have is exactly what I need, and I've remained at this property as long as I have because of it. The access is secure and very easy to use. The property manager, Grace, is professional, easy to work with, and responsive. I've never had a problem addressing a concern and it's been a great experience staying here for several years.

We've been renting a storage unit here for several years now, and wanted to share how great our experience has been so far! The property is always very clean and the new digital access code upgrades have been incredibly helpful. Grace, the property manager, is absolutely wonderful. She listens to what we need and goes out of her way to provide us the best customer service possible. I highly value and appreciate her transparency with everything involving our rental agreement and any fees or dates that will be involved. She's very professional and personable, and we have a great working relationship with her. Thank you for all of your amazing customer service over the years, Grace!

Grace is amazing! Her eagerness to help and her expertise made my experience very enjoyable. Her ability to share all of the information in a very clear and concise fashion makes the purchase a true pleasure! Thank you Grace!

The property manager Grace at this public storage found my wallet and returned it with nothing missing which is amazing in these times thank you so much.

It serves it’s purpose.. it’s not climate controlled so on hot days.. get in there pretty early.

Everything was great and good. Never complained until the day that I was helping my mother move some things out of her storage unit. The older woman working in the evening was very rude and unprofessional, she stated that I couldn’t “hang out here.” “You can’t be here.” And that “I needed to go somewhere else.” I was waiting for my mother to arrive and this woman practically took pictures of my license plates, I was not in any way doing anything to bring suspicion. She asked my mother who she was at the time she got here and who I was as well, when I had clearly explained to her what the situation was and why I was parked waiting for my mother. I felt very disrespected by the way this woman handled this situation. A profesional person doesn’t do these kind of things. This I why security cameras are installed throughout the establishment, for security purposes. You don’t go harassing customers.

Be prepared for them to up your rent constantly, I have one storage unit (I've had for 1.5 years) that has already had a rent increase and I was just informed there will be another in less than two years! This second hike is $37 more than I was paying and the first increase was around the same. I just got a second unit not even a month ago and they are already increasing the rent on that one almost $27! I just moved my items into the second storage unit on Sunday 7/31 and there is a rent increase. I was not informed of this upcoming increase when I rented, had I been I would have price compared and gone somewhere else. When I reached out to public storage I was told they will not sign contracts and will increase rent whenever they feel like it. Be weary, what your quoted will not be what you're paying, even 30 days later.

Great customer service and pricing, would recommend to another 10/10, Grace was a very helpful and great person

Came into office was greeting by Grace she was very helpful for my future move

I recently was contracted for a commercial window tinting project and needed a public storage space with air conditioning to keep my materials and tools safe. Grace was really great with accommodating me and making me feel at peace with knowing the things that were being kept here would be in safe hands. Her customer service and professionalism was in a class all on its own. Thank you for all of your help, Grace !

Moving is always hard and emotional for people. Walking in and having Grace be so empathetic and helpful to every need for my fiancé and I was incredible. It’s nice to know there’s still good people out there. Great experience!

Huge relief coming from another poorly managed public storage to this one. Grace is fantastic and went out of her way to make sure our new unit would fit our needs. Thank you Grace!

Grace is amazing, she worked hard to get us the best price for our needs. One of the best out of many P.S. units/properties I've rented.

Grace is just amazing, she is very kind and courteous. Costumer service above and beyond

An amazing customer service and support. We had to move out of our home on a short notice and find a storage for all of our belongings. Grace was truly helpful in determining what storage units will match our needs and went above and beyond what was required from her to make sure we received top notch support and customer service. I will definitely recommend that location to anyone.

Grace is amazing! Very courteous and professional. She took the time to show me around the storage facility and made the rental process very convenient. This location is great and so is the price.

I researched storage units in the area because I plan on moving there and I must say the customer service I received from Grace Ann was phenomenal. She was very knowledgeable about the facility and what size unit I would need with stuff I would need to store. Thumbs up Colin Cartagena

Grace, the manager called me personally when my check didn’t come. I called the bank to find a mistake. Grace was supportive, and she had the late fee dropped because of the mistake on the bank’s end. Grace called to confirm.