Things were handled efficiently and professionally.
Dee was amazing at the desk. Unit looks super good so far.
Great place! Mark and Dee are so very kind and helpful. Would recommend this place.
Mark and Chase were super helpful!
Mark and Chase were very helpful resolving my storage unit issues. Both were very professional and addressed my concerns in a timely manner.
Mark and Dee are the best they helped me with my auction unit and it was hassle free and painless I highly recommend them.
The manager Mark was super helpful and accommodating. The space is clean and the process is easy to navigate
Debbie and Mark were very instrumental in helping me keep my belongings secure during my transition of moving
Mark has been one of the best guys to work with. And every one at this location has been extremely helpful. Thank you guys.
Space was clean. Process was easy. Garage door was hard to open initially and needs some oil.
Amazing people. Grace was amazing!! Helped us with no problems.
Mark is my hero! We moved yesterday and had to stop by our storage unit for the movers to pickup some things. There was so much going on that the movers left a piece of art in the loading lobby and no one noticed. I got a call from Mark letting me know that he found it and had it for me to come pick up! I am so grateful that he took the time to track down who he thought it belonged to and to reach out. 5 Star service at it's finest!
Mark is fantastic. Always looking out for us.
Mark was pleasant and professional. Clean facility and a great experience.
This place deserves 5 Stars plus more!
Mark has been nothing but helpful throughout my time being a customer here at Public Storage. I wont store my belongings nowhere else. I have the peace of mind knowing my belongings are safe and well kept!
Facilities are fine — clean, locked down, temp controlled. The issue is that the price goes up unexpectedly. My intro rate wasn’t honored for a full year - it was increased a few months after I moved my stuff in (by about $25/mo) and it’s going up again next month (by another $20/mo). Don’t be fooled by the intro rate. Consider yourself warned.
Mark and Tenisha
was exceptionally friendly and professional. I enjoyed the service and conversation with him and his colleague the explain the policy well
Transferred Units, they made it super easy for me. In and in under 5 minutes. Yes I have a Public Storage closer to my home. But I’m loyal to this location because the staff here very professional.
Needed to downsize. Most helpful.
Excellent stores facility climate control easy access
Mark was wonderful. Very nice, informative and helpful. He has provided such a good experience for me. He made this fun and easy. Thank you Mark.
One of the cleanest storage facilities I've ever delt with. The app is nice touch. After being there for less then a year they wanted to raise price by 50 which put them back into the price range of other locations. When I asked about this wasn't really given a reason though the operator said it seems PS is about turn over of units instead of long term storage. Still one of the cleanest.
Mark and Chase really looked out for me*…Hooked me up with the best rate possible (way lower than originally expected based on the reservation). Then when I was in need for an additional unit they were extremely accommodating again* by allowing the best rate and transferring an existing reservation to a unit that was directly next to my existing unit!* This allowed for everything I needed to be extra easy and convenient* Couldn’t ask for better service. These guys really made the whole booking and moving experience simple worthwhile. Thank You All at Public Storage Aurora (Smokey Hill).
We have had items at this Public Storage for about one year. A good location in Aurora for easy access. Mark has been really helpful and professional when office questions, price concerns and othet issues have come up for us. Thanks for all the help Mark. Would definitely use again if we have storage needs in the future.
Employees are really nice but they never have carts and the app to access property never works. It's frustrating to have to put your code in every time you enter the door or the elevator. Very time consuming and not smooth sailing!
Mark is always a pleasure to see and he’s so helpful every time I talk with him!!!
OUTSTANDING EXPERIENCE!!! I can not tell you how great Mark was!. This guy sure knows how to represent the best of what Aurora and Colorado at a whole stands for!!! ❤️ This guy!!!
Mark and Chase were amazing! The transfer process from a larger to smaller unit was seamless. The staff is friendly, courteous, and knowledgeable about spacing, payments, etc. I’d recommend this location for anyone. I’ve been with this location for two years! Kayla P.
This place and guys are very helpful and very good
Specially, Chase help me so perfectly!
Thank you Chase!
I highly recommend it!
Jennifer and Mark were awesome..love em..my second time with the great experience 🥰
This is the most considerate and secure facility i have remted at. Mark is very attentive and always goes above and beyond with his customers. Thank you Mark
I must say that this facility is very nice and clean. Mark has been very professional, friendly and kind, you don’t find managers like him to often. Keep up the great work MARK!!!
I have been with Public Storage on Smoky Hill for four years now since I moved from Arizona they've always been very helpful but recently about three or four weeks ago when we had the big snow that was real wet. They had a roof problem and it flooded my storage they called me immediately. They have been incredible, they helped me remove some stuff that was damaged, I just can't say enough about Mark the manager about KeVaugh, Michael & Chase all four of them went over and above and always had a smile every time I came in for help, a few times I was emotional.. they treated me with respect and kindness. When your having to go through everything and move stuff and throw away things that got wet.. having them be so nice just made it better for me. Since Covid customer service is so rare and hard to fine but this particular facility has it together! . I just can't say enough about that the whole Storage facility!! Thank you all!
#1090 Jennifer
Thank you Public Storage!! Mark was absolutely amazing and helpful!
I worked with Mark on getting my moving supplies. He was fantastic. He actually showed me a way I could save $125 on my moving materials. It was a great experience. I highly recommend Public Storage and working with Mark.
Worked with Mark at this location and he provided 5 star service. He took time to give us 1:1 attention, answered all our questions and had us out with the perfect storage set up in less than 15 minutes!
Mark was incredibly helpful, knowledgeable and friendly. He answered all of our questions and the process was very easy!
Mark made moving in so simple. Giving us all the information we needed and being kind in the meantime! He was so personable and happy, great experience overall!!
I reserved online and unfortunately when I arrived the one I needed had been rented out so needless to say I was a little bothered by that but in with any business first come first served right. Well after trying to find other locations with my needs one of the employees here “Mark” started to provide me with options that I could work with and ensured I got the best discounts when I decided to rent from here. I have to say if it was for Mark I probably would have spent more money somewhere else or had to find some where else further away. I would definitely talk to Mark if you need a storage unit here as they keep them very clean and good security and accessibility with the app itself. Good place to store your items!
Mark is awesome 👏 he has helped me get a storage unit set up two separate times , and has been very kind and informative. Thanks Mark !
This is my second time using this location and it’s always a great experience! Mark and Chase were very helpful during my move out and made everything super easy!
Flint, Mark and Chase were all very helpful and professional. Thank you for all your help.
Mark was very helpful and patient with thorough explanation. Thank you so much for your excellent service!
Eric and mark were amazing, very kind, made my move so much easier!
Chase did a wonderful job in his training and mark the teacher did a great job assisting and explaining thank you guys 😊
Nathan went above and beyond and made my experience great
One of the best experiences I've had at a public storage which I love public storage, but this is definitely one of the best experience. Mark is very knowledgeable, Willing to help and Very friendly. Truly a good experience.
This public storage location is the best.. Mark definitely went the extra mile to make sure I was satisfied.. if I need a unit again I'm 100% coming back here...
Had a terrific experience yesterday! 10/24/23 with the gentleman working the counter. Went in to get a small 5x10 unit and it was a quick, seamless experience. Could not be more happy.
My experience was amazing! Mark is like the EASY BUTTON for customer service! I wish all services were this easy!
Place is a good place to get a storage unit. Friendly staf. Seems secure. Seems safe.
I can only say good things about this location. Mark is the man! He is super kind, informative and professional. Any questions I have had or issues, he has been able to address or correct immediately. I highly recommend this place if you need to store anything!
Mark was amazing helped me get into a cheaper unit thank u mark
Great experience with the people and the facility. Mark took really good care of me
Update Labor Day 2023: I came in to see about lowering my bill, Mark first was able to reduce it by $36, then mentioned that if I could move my stuff to a different unit h would be able to lower it to the intro price. I had a hiccup with my timing because of work and he got me an extension on time to move into the new unit. Thanks so much for your help Mark, rare to see people who actually care about their customers any more!⭐⭐⭐⭐⭐
I arrived close to closing time. Jenapher said not to worry about it and was most pleasant and helpful in answering my questions, and finally showing me the unit I determined I needed. Very big upgrade from some other storage places I've checked with lately. I will very likely be renting here thanks to her extra effort and communication skills. A++!
Brenda, Andrea and Mark were super helpful! Storage unit is clean and everything went so smoothly!
I am renting from this location for the second time. We love it. The facility is nice and clean, but most of all I appreciate the friendly, professional, accommodating store manager Mark, who helped me to snag the last unit in the whole town that meets my family's needs. He helped me from afar while I was living out of state, and he went out of his way to ensure that I was able to secure a climate controlled, indoor, first floor unit, that was large enough for all of our things. THANKS MARK!!!
Mark provided excellent service along with providing answers to my questions and concerns
Holly was very knowledgeable and awesome!
Mark was and is every time I come in his location, above and beyond super awesome. Mark, thanks for all you do, man!!!!
Was having a miserable time at CubeSmart, called Mark and right away he gave me and my partner ease of mind and process, went right over and got it handled quickly 👍🏼 He gave my pup some water and we were all set! Thanks again!
Mark gave me excellent service in squaring me away with my storage issue.
Since I've started renting here i've been having to wait an hour or more for a available cart every time I come.
Mark was very clear patient and friendly. Great service!
I had a great experience with Mark from the Smokey Hill location. I rented for about 4 months and Mark streamlined the process for me!! I will be back again!
Mark and Lindsay thank you for your help and switching my storage around short notice!!
Mark was very helpful and made our experience very easy.
Mark was awesome to work with. He was very kind, friendly, and explained everything well. I really like the guy!
Outstanding service from Nate and mark. Both very knowable. I felt welcome from the very beginning. I also feel secure having my belongings here.
Mark was very friendly & helpful. Great personality 👌 blessings 😊
Mark was awesome at getting our unit ready and has been very helpful though the process of our move! Come down and see Mark for a unit and they have good prices as well!!
Great location and staff. I have been renting storage space here for 2 years now and the experience has been great. It is easy to get in and out with the remote opening of the gate thru the app, really convenient for when it’s cold outside and you don’t want to open your window for not even a second. A big shout out to the manager Mike for always being super helpful and keeping customers happy were they would want to continue doing business with Public Storage.
Had the wrong sized unit reserved n called to check to see if we could cancel and get the size we need, they said I had to come by the office and fix it and not over the phone. But that’s okay after the reasonings being why. Anyways it was fast easy and Christopher and Micheal were very friendly and understanding! They definitely deserve this shoutout! Y’all rock! They made my n my family’s day a whole much better and easier for us! Thank you guys for being there and helping when I had a massive situation and we’re able to help resolve the problem for us! We greatly appreciate y’all!
Latasha and Mark gave me A-1 service. Thanks for all the help.
Mark was amazing with all our questions! So Helpful!
Mark and Jennifer Answered my questions with details.also very friendly. I appreciated the time being there.
Mark and Latasha are dope.
The app is easy to use, prices are reasonable, and the facility is secure, bright, and clean! Mark and Phil were incredibly helpful in making sure I had everything I needed to pack, love, and store all of my belongings. They even carried my boxes and storage pack to my car!
Mark and Michael were amazing! They truly went above and beyond with offering me the best assistance and care that a customer could ask for. They made me feel like they truly cared and wanted to help which made my move so much easier! I appreciated everything they did and recommend this location to everyone I know as it has a 5 star team!
Mark was an amazing help and recommended me a smaller unit for a better price!
Mark was awesome, helpful and informative!
The manager at this location is so friendly and very helpful
Really clean and organize!!
My brother and I have been renting at this facility for awhile now. The property is well maintained and safe. The staff has been extremely helpful, especially Mark, the manager. I definitely recommend renting from them! 👍
Mark was wondering and everything went smoothly.
Mark was amazing helped me out and moving alot less stressful! Would give him 6 stars if I could
Mark is the best. Friendly, helpful and saved me a bunch of money!
Mark was very friendly and helpful! Everything went so smooth!
So I can only 5 stars? That's too bad because if I could I'd give Mark 100 stars! He's so kind and accommodating. I don't think I've ever gotten better customer service from anyone. Public Storage hit a home run with this employee...he's a keeper!
Mark is awesome 😎👍 great service
Mark is super efficient and effective in sales and information about Public Storage. Mark is super friendly and welcoming
Mark is a excellent wonderful person. He has great attitude and was very very helpful. With all due to respect he deserves his own store and a big raise. Love ya...
Mark provided top tier customer service going above and beyond to assist! Exactly what is needed in every company!!
Mark here is very helpful, he has helped me understand everything that goes on with my unit and tires to make things easy to make payments.
Mark was awesome great customer service
Mark is great! He has always been super helpful and professional. If I could give 6 stars, I would.
I've never used storage until recently, Public Storage was close , affordable, clean and my belongings were safe and easily accessible. Hands down would use them again as needed and recommend this location to anyone. Mark and his team were amazing and helped navigate everything I needed. I can not express my appreciation enough.
Thank you!
Gotta give it up for Mark that guy is the best. Hes great to help you out in a pinch. He takes the time to get to know the people around hin even if it OS only for a short time.
Great place i got multiple units here only because mark at front office is great works with everyone and helps everyone stay happy if it wasn't for him i would move.
It was a good experience for a bad period in my life.
Mark understands "good customer service".
Mark was amazing! Had an exceptional experience working with him to get into my unit ASAP. Knowledgeable, friendly, and professional, he helped me get the right unit for exactly the storage space I needed. He helped me get set up, explained everything I needed to know about my unit and how to use the app and gate code. I would absolutely recommend coming to this convenient location. The unit was clean, spacious, and easy to get in and out of. Ask for Mark and you’ll be in good hands! Thanks man. I appreciate your help more than you know! ☺️
Leave my stuff here, they keep it safe :)
I’m writing this review today solely to acknowledge how amazing of an employee Mark was. Today i had to go to my deceased fathers self storage to pick up valuables & clear out his space. Mark was nothing but helpful, kind, & sympathetic - he made everything ridiculously easy & gave such a huge helping hand. This man is awesome & you guys are lucky to have him at one of your stores!!
Haven't had any problems here. Pretty secure place to store your extra belongings.
10 Stars to Mark, the manager at the Public Storage on 16606 East Smoky Hill Road, he’s a great asset to the company, always there to help and answer any questions you may have.
mark is a helluva a good dude, understanding and helpful.
I think Reann and her Supervisor, Mark, are very nice. After 3 months here, I can honestly say they care about me and have gone above and beyond to answer any issue I had that came up. Because of the staff I can easily recommend this place to my friends. Thanks for all that you've done and continue to do.
Miss reanne W is just awesome she made sure I got helped with any and all questions thank u girl
Ten stars to Scott! He went above and beyond in helping me get my new storage unit yesterday. He answered all of my questions about the rates, billing and the insurance and then helped me select the size and location within the facility that would be best for my needs. I was having difficulty setting up the account and securing the unit online. He was patient and walked me through the whole process. I recommend you work with Scott. He’s very knowledgeable and pleasant to work with! The facility is nice too. It’s clean, secure and easy to access the units.
Reanne was THE BEST. Long story short, I messed up and forgot the date that my unit was renewing for the next month. I emptied it out a day late but after explaining everything to Reanne, she went into hero mode and got me cleared out and with a zero balance. Definitely made the difference for me. YOURE THE BEST.
It may seem strange to gush over a storage facility, but the staff here was excellent upon move-in, as well as my move-out 2 years later. The facility is clean and secure; access is easy and safe; payment is easy; I had paid an extra month just prior to moving out, which was refunded to me with no issues. I sold my house in March 2020 and needed a unit. The gentlemen who helped me rent a unit was incredibly friendly and helpful, especially given the unusual circumstances with the pandemic at the time. A staff member named Reanne and her coworker were also particularly helpful when I moved out. I no longer live in the area, but I just want to extend a thank you for making my move from Denver much less stressful.
Reanne helped tremendously with my hopes and dreams, remotely and all!
I vacated my unit a couple days ago and the managers Mark and Reanne were nothing but help and informative and made moving in AND moving out so stressless and painless... thank you guys so much for all.youve done. Keep it up!!!!
Been a customer here for a few years and just had to rent a second unit. Reanne was amazing! Very helpful, knowledgeable and accommodating! Even helped us change units once we decided we were too old to move to the third floor unit we originally rented! Thanks for being so awesome!
Mark at this location has been an exceptional property manager. He was very professional, knowledgeable and a very kind person. Mark side kick (Reanne) was also amazing.
Mark is awesome, he went above and beyond and really provided a great experience!!
Reanne is amazing and got me a unit in no time after office closed even!!! Gave me all the information I needed and then some. She need a raise!!
Mark is awesome. Very helpful
Amazing service from Mark!
Mark “Great Customer Service”
Mark was great! Very personable upon checking in and, when I realized I would need a larger unit, he made upgrading a breeze. Both units were immaculate too.
Mark is awesome, he's the one you want to talk too. He literally goes above and beyond his daily duties.. very professional, helpful and patient.. He has turned that place around for the better.. very clean and well kept.. Thank you Mark, for all your hard work... you're doing an amazing job..
Great experience with Mark. They really took care of me and gave me a great rate! Couldn't be happier.
I was so stressed out today moving. Realness was such a great help. She was so kind, patient, and made sure everything went smooth.
Reanne was really knowledgeable and very courteous. She went out if her way to let me know other options in renting a storage unit. She helped me save money since I wasn't aware that there was a smaller unit than the one I was going to rent. Also she informed me about a move in special again saving me more money. Great employee and extremely informative.
Great job Leanne.
REANNE W. WAS ABSOLUTELY 💯 IN EVERYTHING SHE DID WAS OUTSTANDING IN EVERY ASPECT OF HER PERFORMANCE THAT MADE ME FEEL COMFORTABLE WITH MY STOREAGE EXPERIENCE. I'M SO HAPPY THAT I MADE THE DECISION TO USE PUBLIC STORAGE. BECAUSE THERE ARE SO MANY STORAGE COMPANIES TO CHOOSE FROM.
Jenapher was very helpful with getting us a storage unit and explaining the pricing, etc. thank you for all your help! :)
Reanne was great! Very helpful and took the time to explain everything with my new space. Excellent! Thank you! 😊
Jenapher helped me thru a difficult time!! Thank you so much Jenapher!!
The staff is amazing! Jenapher & Mark were very helpful with my move in and made recommendations on my storage needs. I love the climate control unit and. I highly recommend this location for your storage needs.
Jenapher helped me out this morning. Very pleasant to deal with and she explained everything thoroughly. She is an awesome person! Thanks