Thank you for this great service from Addison.
Addison was very helpful and more than willing to go the extra mile for the best experience.
Addison was friendly and helped us with securing a locker after need more time after an auction thanks again
Addison is amazing. He's very helpful he answers all of my questions. Very nice person. :)
I have gotten outstanding, first-class customer service from Addison at the Public Storage location on Hanover Way in Aurora, Colorado. I highly recommend this facility, based mainly on my extremely positive experience dealing with Addison.
This is my first time using a self-storage facility, and when I looked into my options online, I found there were numerous protocols and details that needed to be understood and followed. It was a little intimidating.
Addison explained everything to me very clearly, and went above and beyond to make sure I got my unit set up properly, with an appropriate lock, instructions on access, and other details. It would have been easy for an employee to hand me some instructions nd show me the app, but Addison took his job of customer satisfaction seriously–it made my rental and set up of the unit a smooth and seamless transaction.
Addison is also just a great guy and a pleasure to deal with. He is an excellent representative of Public Storage as a corporation, and I'm grateful for all his help!
Addison helped me perfectly. Nice and easy.
Addison was very helpful and gave great customer service! I was afraid of showing up late to pick up the lock (this is my first time getting a storage and didn’t know it would be in unit) and left a message for the office to call me back. Addison called back promptly with instructions and how to’s, even kept an eye out for me the next day so he could properly introduce himself!
The space was immaculately clean, adding even more comfort and confidence in my choice to go with public storage.
For reference, the 5x10 fits two columns of seven rows of large size boxes, and you can stack three high with light stuff on top and room to slide things down the middle like tables or mirrors or headboards. Overall, pretty decent size space for $60 a month.
Addison the pm is awesome, facility is secure, good location.
I had a great move in process and Addison was very helpful and kind. Kept us entertained whilst talking to us
Addison was very helpful!! Very attentive and knowledgeable. Even came out to check on us. Thank you so much for your help!
Addison was very helpful went out of his way to help.
Great location and accessibility. Addison is attentive and super helpful and would recommend this location for him alone!
Addison is a great representative of customer service. Gracias!
Addison helped me perfect. Thank you.
Addison was a great representative
Had a lot of storages and this is one of the best
Addison is incredibly thorough and informative. It was very clear that he cared about the experience I had here.
Recomiendo mucho este lugar muy buena atención especialmente al trabajador Addison es una persona muy amable y atento en su trabajo le doy 100 estrellas⭐️⭐️⭐️⭐️⭐️ muchas gracias por tu ayuda Addison 🙏🏽
Addison helped me perfectly.
Addison it's been a great service for me , I really appreciate you brother!
Addison, was a great help while getting signed up for a new storage!!
Addison was extremely helpful when I walked in at the last minute needing a storage. Excellent customer service and really polite
Addison was very helpful and made movein process seamless and eliminated stress
Addison was awesome helped me out so much I appreciate the help
Addison helped me get the exact storage I needed.
Addison buen trato y apresar d no hablar inglés lo intenta es muy atento y atiende bien
Addison, excellent customer service
Buena atención de addison
Addison is a very kind person very professional and very helpful I really appreciated your help thank you so much for your help.
Addison es una excelente persona y nos atendió muy bien, explicó con mucha claridad cada pregunta que teníamos, además tiene muy limpio el lugar
Addison was very helpful and friendly!
Addison is a great help. Thank for having storage unit prepared.
Addison he very good helpful
For some reason my access code stopped working. I called the number on the card and the I was called right back by Addison. He was great and offered to meet me to reset the system. It took me a few weeks to get out there again and when I called again, Addison responded back very quickly and we set a time at opening the next day. Even though I was 45 min late, Addison was there and we reset the code and now I have access. I feel better about leaving my stuff at this Public Storage knowing that Addison is the manager.
Addison was extremely helpful and courteous. He is amazing and Public Storage is the way to go.
Looking for best prices so went to few locations this was way pricer by $20 more a month but gentlemen in there was so very kind help
Addison helps a lot . His good to do customer service . It’s a good to interprete with the people who don’t know about the store.
We rented a storage unit here and Addison in the rental office was so helpful! He was professional, patient and super knowledgeable….highly impressed!! Give this man a raise!!!
Addison was extremely helpful, knowledgeable about the units and options, and worked with us to find a unit we could easily access with our vehicle.
Addison was a great help. Got exactly what we needed.
Addison was great help showed me everything and answered my questions! He walked me to my unit, gave me details and helpful suggestions. If you are looking for a storage this is the place!
Addison help me put ever was smooth.
Was very helpful with the move in process. Addison was kind and friendly to work with in getting everything set up.
Addison, very professional and helpful, help us during the process
Addison helped us with everything very well.
Addison had the storage unit prepared perfect for us. Thank you.
Addison was very helpful, respectful and provided a great service!
Addison, was very helpful he made my rental experience wonderful I always come to this location for my rental thanks so much for your help!
Addison did a a great job. He was really helpful. Awesome service!
Friendly and professional service.
Addison was very helpful and super nice !
Addison Execent thankyou🥰
Addison es muy buena persona en su trabajo con calidad atención y profesionalismo
That's my dog man my boy Addison I'm come back to this location
Addison is very professional and a great help. Thank you for all your help.
Addison was very helpful and appreciated him very much
Addison was super helpful and very friendly, I will definitely will be coming back!
Addison was extremely helpful with every aspect of the process for us! We really appreciate it!
Addison very good person ti helping for evething. Good job.
Addison explained things very well and very knowledgeable
Addison was a great help. He went above and beyond to get me pricing for the different unit. I always appreciate customer service like this. Thank you guys.
Addison is extremely helpful and friendly thanks much!
Addison was very knowledgeable and a real professional! Keep up the greay work!
Move in was seamless, everything was well maintained and Addison was extremely helpful with my checkout and making sure everything was good to go
Addison was great and quick service.
Addison was very helpful he went into detail and made sure I understood everything. Would love to come in and see again.
WITH THE HELP OF ADDISON WE MOVED IN PRETTY FAST AN EASY. AND VERY CHEAP 🥰
Addison is a great employee, perfect customer service, very helpful, and downright cool! Very satisfied
Muy amable el agente que me atendió Addison un excelente trato, mucha paciencia por qué no hablamos mucho inglés, el lugar es muy seguro y confiable para guardar. Los recomiendo
Addison was great assistance, very respectful, efficient, 5-stars!
Very helpful thank you Addison
Addison Was Very Pleasant, Very Helpful.Great Worker.
Addison genuinely had some of the best customer service skills I've encountered in quite some time. Not only was he courteous, but Aldo very patient and extremely helpful walking me through things. His ability to show me his care for my situation was very truly a breathe of fresh air. In a world that so frequently has absolutely no compassion, he single handedly turned what was the worst day I can remember to date into into one that can now be somewhat manageable. I know you were just doing your job,and not to be too overdramatic, you did it with style and dignity. Thank you
Addison does an excellent job running this storage facility. Everything is top class and he makes renting a unit very enjoyable and easy. Highly recommend!
Addison was a great help.
Great place for storage! Highly recommend
Good person Addison bueno ayudando
Exelente atención, muy atento y respetuoso. Un lugar confiable para guardar. Gracias Addison por la paciencia y darme las mejores opciones!..
I came in today and addison was very helpful. He showed me everything I needed to know about renting a unit.Very appreciative for his help.
Addison is the best guy He is very kind and very attentive.
I would like to thank Addison, for his outstanding customer service.
Addison was very helpful and quick!
Addison a very good manager, is service is excelente.Gracias.
It was so easy to get in the unit. Everything was really clean. The gentleman Addison was very helpful and friendly. Would use them again.
Very good treatment...excellent I recommend it... Thanks Addison
Addison did an excellent job explaining what I needed to know.
Addison was very professional and friendly, I enjoyed doing business with him.
Adiós nos Godinez empotre We are very satisface for his Word.
Addison great service never had a problem good service
Addison helped me very well, and very helpful. An awesome experience.
Addison, thank you for your help. You are so kind.
Addison, was helpful, immediate service
knowledge and gave options. A pleasure to business. I feel this storage space is the right choice. Thank you.
Addison great customer service kind and respectful love doing business here thank you
Addison and Leon were awesome great service will recommend in the future
Addison and Wenona you was very helpfully to let understand everything despite that I don't speak to much English thank you guys so much
Addison was wonderful he was very helpful!
Addison is awesome, he helped me a lot, lowered my price, and gave me information no one ever has.
I enjoy using this storage facility. Addison’s customer service is on point and very helpful. Thank you!
Addison did a wonderful job this morning , gave specific instructions and good advice on a storage place ! Thank you
Addison is and was very polite and had given us a lot of information and apps to check out for easy access. Thank You Sir
Addison was awesome! He was extremely helpful and made getting my unit really easy.
This is very helpfull servicie! Addison is very professional. Thank you so much for your help and support.
I rent at this location I’ve never met anyone who is devoted to his customers Addison is always here 7 days a week he shows dedication to his job keeping the storage facility clean and mindful to his customers not everyone is like Addison he’s a perfect example above average worker …
Addison was very helpful and i'm happy to do work with Public Storage here.
Addison has some good quality interaction and speaking with customers.
Addison is a great help and has great customer service!
Addison gave good service and did great with giving me the information I needed.
Addison was a great help!! Fantastic customer service
Addison is a good help and helped us find the store too.
Addison is a great person very respectful
Addison gave perfect customer service and ver prompt.
Addison is muy good. Good service.
I had a great experience with Addison helping me moving my stuff on time and help me updated my Storage unit .
Addison is the best one for the customer!
Addison was very polite, very helpful, very straight up, did the job well.
Addison is very professional, friendly, and knowledgeable.
Addison helped me very good.
Addison is amazing, helpfull and very informative. Thank you!
Addison was real good at getting me needed storage.
Addison he is nice awesome service
Addison helped my family with EXACTLY everything we needed! Thank you very much!
Addison was really kind and helpful
Addison deserves 5 star review. Thank you!
Addison was great and helped me quickly and efficiently!
Addison helped me even though my English is not to good.
Addison help me very quick and am very glad to meet him at the store.
Addison was very friendly and extremely informative. He didn't mind taking me on the lot to show me the unit I was getting, to ensure it was the correct size.
Addison is good for customer service
Staff is incredibly rude and incompetent. Absolutely no one helps you, you are intentionally misled when you sign up, and will be locked in without warning. Switching to another storage unit ASAP, and I highly recommend you don’t use this place
It's wonderful people help you all the way through Addison is wonder and very helpful
Addison he was great giving us our storage he was very helpful
Addison is the best the #1
Great service from Addison really helped me out
Great customer service. Prompt service! Great experience! Addison was a rockstar! Thank you for making this quick and to the point! Look forward to doing business with you!
Addison helped me with emergency storage requirements.
Addison helped me exactly what I requested. Thank you.
Addison helped us to what we needez
I don't currently store here, I was planning on storing here and didn't need to any more however I spoke to Addison to get information and he was great at explaining the property and the price break down and even showed me a unit space, which was very clean and he was great overall. My circumstances has changed and don't need the storage space anymore but if I ever do I know I will store here because of Addison great service and how clean the space was.
Addison was amazing!!! He was so helpful and kind.
This place reflects the surrounding area. The name Public Storage should be taken at face value. IT'S OPEN TO ANYONE!
Recently, there was a fire caused by tenants that are/were living in the unit. Let's of damaged security measures. Virtually no management. Trash EVERYWHERE. NO MATTER THE STORAGE FEE....ITS NOT WORTH IT! DRUGS. ALCOHOL, and DISGUSTING THINGS APPARENT EVERYWHERE
Military spouse here, Horrible store site. Noone answers the phone or sits in office. Horrible services. Needed a store b4 my husband left for deployment. The services here are nearly impossible
First time renting, The manager ( Jennifer) was very professional, courteous. Explained every question in detail.. Look forward to experience.. Highly recommended. Thank you,Al
Jenapher she's nice helping
Thank for your help 🙏
No one there! They hardly have anyone at the locations! Some of them have a really bad attitude! The prices outrageous!
They have their time off. I left the location prior to 9pm and still received a warning saying i had past the closing time.
Jennifer is got to be one of the best employees that public storage has. She's definitely a asset to the company with her speedy Ness friendly and eagerness to help each and every customer with exceptional quality customer service.
Customer service was good knows everything and helpful.
Love the new management and new manager Jennifer. Great service!
Hi the management is the best especially jenapher wow she is wonderful she helped me transfer for $0 fee when i moved to wrong unite and plus she did take care me on her day off i luve her
Your attendant was very helpful thank you for having her there.
Jenapher was very helpful. Helped me with a problem
Jenapher was very helpful and patient!
Jen at your 565 Hanover Way, Aurora, CO location is FABULOUS to work with -- VERY professional, VERY knowledgeable and EXTREMELY competent, efficient and effective. She contacted me immediately to welcome me as a renter and was VERY responsive to my questions and concerns. She explained everything to me clearly, in a way I could understand and was very flexible with my particular move requirements. I feel welcome there and I am confident that my belongings will be in GREAT hands & will be secure & safe. THANK YOU! Christine Smith
Jenapher moved me into a great unit at a great price. She really made me feel like my items would be secure in her facility. She is diligent about keeping the property clean and tidy ans you can see she cares about her customers and her property. I am so glad I rented here.
Awesome customer service. Really helpful and knowledgeable. Thanks Jenapher! 👍👍🙂
Great service bunch of tweakers living on property and managing it other than that great rates and clean units. Probably due to the amount of tweakers there lol.
Jenapher was so helpful. I needed to rent a larger storage unit. She was so knowledgeable and helpful. The fact that she lives onsite is reassuring to me that my storage is secure and someone will be able to be contacted. She even gave me her cell phone number to call if any problems arise. Awesome customer service!
Jenapher was extremely helpful in transferring our reserved space. After a very stressful day, she handled everything for us and put us in a GREAT space for storing our items. Thank you Jenapher!!
Great service, good storage units for the price
Jenapher was very helpful helping another PM with my issues and was very helpful
Jennifer has been very helpful!
.The staff was very helpful when I ordered the wrong size space. It only took them a few minutes to set me with a new larger unit. No hasel and friendly.
I visited the property to look at renting a unit and it was very clean, and properly managed. Great location! Jenapher was so helpful!
Jenapher is amazing she friendly, kind and courteous she willing to help. When we were moving in she offered us a dally to get our stuff moved in. Great manager.
We drove from Florida with a trailer full of our daughters belongings hoping to find housing for her. After 3 days of driving around Denver with a trailer on the back of her Jeep, we finally decided to unload the trailer at a storage unit. Most were closed, if we saw Jenapher outside picking up trash and she was ready to help! Less than 10-min later, we were unloading the trailer and back on the road! THIS is what customer service is all about! I wish she lived in FL and I would hire her to work at my business! Good Job Jenapher!
I love the customer service here Jenapher went above and beyond my storage was leaking . And she took care of it with no problem I really do appreciate you.thanks again Jenapher you are the best.
Jenapher helped me get the app set up.
I went to this location to make my monthly payment and Jenapher helped me with my payment ... Then she went above and beyond and got me a rent reduction... She is very business minded and very professional.. thank you so much Jenapher
Very helpful and full of resources explained everything in a fast simple matter really glad I chose public storage she made me feel that my belongings will b safe and secure! Thank u so much jenapher!
Jenapher, has the most higher standard in customer service!
I really appreciate her help!
Great on site contact! Extremely helpful
When our moving plans fell apart, Jenapher came in on a holiday to help us rent a storage unit. She showed us how to work everything, and started with us until we had gotten into the unit.
Jenapher was phenomenal. She is super customer service oriented and did a great job listening , helping with solutions to my problems and making sure I got what I needed handled. Thank jenapher!!!
I had a great and hassle free experience today with Jenapher. Service was easy, fast and professional.
Great choice for hire.
👍🏾👍🏾
Jenapher has surpassed any expectations I could have imagined and I could have not asked for an easier process in getting a storage unit. She was so personable and thorough.
Jenapher made me write her a review
Jennifer was great and took the time to help us.
Jennifer was awesome. She was busy when we arrived and she stopped everything to help us. She explained everything to us. She was great.
Awesome manager help a great deal. Alway willing to help and willing to listen, she kind and courteous.
Jenapher was great helping us get a unit the right size. She was available when we needed her always helpful. The whole rental experience was great. I definitely recommend this storage site.
Hey Jenapher was really great helping me out. I have been here almost a year and every time that I will come in before Jenapher took over I was not able to talk to no one due to them not being here. She is really great and helpful
Jenapher is a very hard worker and is great with customers.
I was excited about the level of service I received from Jenapher. Thanks young lady keep up the great work.😊😊😊😊😊😊
Jennifer was filling in for another property and gave me a call regarding my unit. She was so professional, kind and understanding. If my property manager was as genuine and caring as Jennifer, I’d probably stay renting with public storage. Thanks for providing quality customer service!
Jenapher is super nice and professional. Appreciate your help and getting me set up.
It was a great experience today when I came in to rent a unit. I met Jenapher, who was such a positive influence on my day. The process was easy and I was out in a flash. Thanks for making my day much better.
Best public storage location I've ever used. Amazing customer service Jenapher is a true asset to the company she was not only very courteous and professional but also extremely helpful she made the rental process very quick and easy. Thank you Jenapher for making me feel like a valued customer.
When we went there for the first time Jenapher was there to greet us and asked multiple times if we had any questions. It was a nice first experience.
Hands done had best experience with JENAPHER she’s amazing definitely come back in future
Jenn was amazing going above and beyond to help me get moved in on such short notice, I was very happy with with public storage .. thank you Jenn
I love the customer service here Jenapher went above and beyond getting answers, calling almost everyone else she works with for a question I had about a product they sell. She also did what she could to help me get a lower rent so I don't fall behind on my payments again. Girlfriend was there for almost a whole hour after she clocked out just to help me in every way possible with all my questions before she did what she had to do to end her shift. The following day she called me to give me updates on my account and answers regarding everything we talked about the night before that wasn't answered. THANK YOU JENAPHER I APPRECIATE WHAT YOU DID, AND THE HELP YOU GAVE AND TRYED TO GIVE, YOU ARE A CHAMP GIRL 🏆 BUT TRY NOT TO SKIP LUNCH 😉
Jenapher is so awesome and so very helpful such a great fit for that property she's knows exactly what she's doing Public Storage is very lucky to have her for an associate
Jenapher was is always kind and outgoing!, and just recently helped me download the app!, she deserves any award!, that she has coming too her!
Jenapher was very helpful
Jenapher took my payment for rent
Jenapher helped me with the unit
Jenapher helped me out and got the job done!
Jenapher helped me with everything I needed, she put aside her other tasks just to help me first. Great service
Jenapher we love you, she was a tremendous help..
Jenapher treated me and my friend like PEOPLE. Wow! She is competent, and got all our needs sorted quickly and with a good attitude. Jenapher went above-and-beyond! Thank youuu!
Jenapher helped with my storage space from out of state.
Jenapher was Amazing!
Very quick and helpful.
Jenapher is very helpful and good customer service
Eventhough the rental did not work out, Jenapher was very helpful and took care of my issues diligently. She followed up with a repeat phone call and advocated for me. I appreciate her service.
Jenapher helped me with my move-in. She was great
Thank you Jenapher for the extremely great service, I appreciate everything you have done, I've been since 2017 and their unit were great for what I needed, I would definitely would come back in the near future, hopefully Jennifer would be there next time
Jenapher helped me to find right size unit for my needs and helped to complete my rental. 5stars.
Jenapher helped me to move in ..and helped protect my merchandise
The new manager Jenapher at the hanover location is simply AMAZING. My anxiety was at an all-time high but after going back to the store today getting my storage situation taken care of and what a difference it makes to have someone hear what you're saying and help fix your problem her and her lovely co-worker that was working with her today was definitely God sent thank you so much for removing all the stress that I've been going through for the last 2 months