Public Storage Self-Storage Units at 15600 E Mississippi Ave, Aurora, CO

I’ve had a unit here for a little over a year. Today was at least the third time that I’ve arrived with absolutely nobody in the Rental Office, and unable to speak to anyone over the phone. They keep the dolly’s in the Office, so each of these times that I’ve needed one, I haven’t been able to get one, due to no one being here. I come during open business hours and nothing. I never leave reviews, but this is ridiculous. I’m attempting to remove all of my belongings and cancel my rental here, but they’re making it impossible.

Thank you so much Shamaile for helping yesterday. I was needing a quick and fast service with getting a storage unit and she did not disappoint. Thank you again the service was great and helped me with any questions I had.

Shamaile was very helpful

Shamaile had wonderful customer service!

Paul did a very excellent customer service to me and am greatful

Paul was so helpful and made our time here to store our stuff so great. Moving is stressful enough as is but this Public Storage definitely cares about their customers and makes the transition easier! Thank you so much Paul for the help! Highly recommend you use this place to store your items!

Shamaile was amazing

Shamaile and Paul are so helpful good customers service

shamaile was very helpful

Shanaile, was a very helpful and professional!!!! She assisted me when I was lost, I really appreciate her!!!

Paul was helpful, courteous, and professional. He helped us get everything we needed to move out efficiently. Thank you Paul!

Shamaile wow what an amazing Customer service

Shamaile and Paul were very helpful great customer service

Shamaile 5K was great assistant, great hospitality 👍

Paul was a great help while trying to get a unit figured out. There was a misunderstanding from online & he was able to get it all squared away in a timely manner & efficiently.

Paul was soooo helpful!! I was struggling with my lock being stuck and he was prompt, friendly and helped me get it unstuck and set up with a new lock! So thankful and grateful!! 😁

Shanille and Paul were fantastic and this location seems very secure.

I cannot stress this enough. I have been going through so much, I lost my storage and the customer service I received from Shamaile has been nothing but amazing. Whenever I speak with her, I feel so much better after my call.

Paul and his team were absolutely awesome in helping everything!!! Highly recommend this location

Shamaile was very helpful in getting me the correct size storage for my items. Very knowledgeable. When she wasn’t available for my questions, Paul was right there to pick up the slack. I would recommend this facility to anyone looking for storage of their valuables.

Paul and shamaile was awesome . They are very nice and answer all my questions with the unit.

Just got a unit at this location. Shamile was very helpful guiding us to our unit and answering all our questions and gave us more information we didn’t think to ask.

They Help So Much An They Were Very Polite an An Respectful Jennifer An Jacky ....

Jennifer was so nice and helpful

Dear Public Storage / August 25, 2024 It is my pleasure to write in support of Paul and Shamaile at Public Storage, 15600 E Mississippi Ave, Aurora CO 80017 I had the most wonderful and pleasant experience with Paul and Shamaile during my entire rental process I worked closely with Paul and Shamaile as they helped me above and beyond during my entire rental process from start to finish. Paul and Shamaile truly took their time and was very patient as they made my rental process a smooth flight. I would walk into Paul and Shamaile's Public Storage location many times stressed-out with many concerns. By the time I left Paul and Shamaile, truly helped me walk out stress free because they made everything clear so I understood Paul and Shamaile have abilities which demonstrate the qualities necessary for the Public Storage industry which obviously make them a valuable asset: *Excellent knowledge *Office skills *Customer care *Leadership In addition to considerable intellect and exemplary performances, Paul and Shamaile are warm, engaging individuals who lead by example. Paul and Shamaile are prepared for all types of situations, having the knowledge base so they can provide quality care to their future renters. Paul and Shamaile are articulate, well‐read, and able to utilize their knowledge effectively in the Public Storage industry. In addition to prioritizing, they truly considered my needs far above and beyond In conclusion, I am very happy to give my highest recommendation for Paul and Shamaile as two of your outstanding employees and this is a statement which should not be taken lightly Sincerely, Owen Hisle

I just went it to this location after being so stressed and had such a pleasant experience Jennifer was outstanding for all her help in this stressful time she had such a great attitude thanks girl for all your help

I am so very pleased, and impressed with the great courteous service I received from your associate Paul,(east Mississippi Ave location,) Paul is knowledgeable, extremely professional, and the cherry on top..Paul has an amazing sense of humor as well as being very personable, if Paul could be cloned and placed as an associate in every one of the Public storage facilities the customers would line up to be assisted by a perfect representative, Thanks Paul keep up the amazing work!!

Shamaile & Paul has been so helpful. I’ve had a lot of issues with getting help and calling to speak to someone. But when I walked into the Mississippi location, to see if I can speak to someone directly. Shamaile didn’t hesitate to help me right off the bat. I recently went in to make a payment, and not understanding the charges, and what’s applied to my account, Paul took my issue and help me work though. I really hadn’t had a good experience talking to people there but these two has made me feel better and understanding what I can do. So I thank them both, it may seem like they don’t do much but it’s those who take the time to be present and understand to make a difference in a persons life.

7/14/25... The gentleman was very knowledgeable on what I needed and put me in a storage that was very suitable for my needs... Paul was a good guy and needs a raise

I recently came to store some items here and was initially having trouble getting into the gate ( I was in the wrong spot which is why my access code was not working, haha) but Paul swooped in and helped me find my unit. He was very friendly and knowledgeable. I had a great experience at this location and am happy I chose to store here versus U-Haul. Thanks, Paul! 🫶🏽

Paul and Tiffany were good help, they were able to help me get a storage unit in a great amount of time and I do appreciate there help.

Tiffany is so amazing! She is very respectful and helpful!

Paul and Tiffany are really sweet and helped with want i need to get done😌

Been on a hunt for a nice reliable storage. Today we found the best. Shamaile and paul were very helpful and polite. I’m planning to move my things in mid June.

Shamaile AND Paul were very helpful AND deserve the 5 stars i gave

Paul was very helpful and provided great customer service. The storage was clean. He helped show me where the unit was and answered all my questions. Thank you for good friendly service.

I have been a Public Storage customer for 7 years. In all that time, the team there has been consistently helpful and gracious. Recently, I got a call that I needed to come in as there has been an attempted break in. Jennifer and Isabel were professional and helpful. In the end, there was no damage and the maintenance staff were already resolving the surface damage.

Jennifer and Paul were an amazing help.

Amazing Customer Service Isabel And Jennifer Were Amazing! Highly Recommend They Were Great!

I moved into my storage unit yesterday and had the pleasure of working with Paul. He was absolutely wonderful. He addressed any questions or concerns I had professionally. He was very polite and kind. In a world where it kind of feels like customer service is not as much of a priority, it is people like Paul who show me otherwise. Thank you for being so wonderful.

Went into this location today, was helped by Shamaile & James. They were very helpful & the customer service was awesome! If I could’ve gave 10 stars, I’d do without question. Moving in within the next week! Thanks again!

I don’t usually write reviews but after receiving some help from Paul, I had to. I’ve been struggling with medical issues and because of it I am delinquent a few months. I finally was getting ready to discharge and I received a message they were planning on selling my unit. I called in and spoke to Paul and explained to them my situation but basically nothing could be done was nothing after they took a few hours to speak with someone that could try to help me. The reason I’m giving this place (more so this person) 5 stars is because Paul called me the next day and offered me a better option after he fought for me! i don’t know many people that would a. still be thinking and even bothered about my situation and b. continue to fight and help me. Thank you. Given my situation, it means so much. Unfortunately I won’t be able to make the offer and I will lose my unit, but I’m just happy someone tried to help me - a complete stranger.

I have to say that the staff at this location was outstanding. What impressed me the most was the availability of the front desk staff. Shamaile was very knowledgeable about the operations and gave me great advice on the best unit for my needs. Overall, I was treated like a valued customer and would recommend this location for anyone's storage needs.

Debbie did suggest a great job placing me in the best storage unit I could have expected. Everything I wanted, good help.

Had a slightly frustrating experience with a gentleman on the phone when my friend and I asked repeatedly for a ground floor unit and were given a second story one instead, but Shamaile cleared everything up for us immediately. We greatly appreciate her assistance!

Access does not work after 6:00PM even if the sign says they close at 9:00PM. Nobody is ever in the office and it is practically impossible to find someone to pick up the phone for customer service. Do not rent here.

DO NOT rent from this facility. Break-ins, unfixed doors to buildings, ZERO communication (and false promises of follow up from Shamelle, which she will later deny), unprofessional staff, icy sidewalks (believe me, this place is NOT worth injuring yourself for) and a District Manager David Buck that is totally irresponsible and nearly impossible to get a hold of (don't let the Escalations line fool you -- David Buck WILL NOT contact you within 24-48 hours, he'll have a minion do his dirty work). The lack of professionalism at this place is all over. From David Buck down, YOU are going to need to follow up with THEM, not the other way around. I've never actually had my phone call answered while calling this site, and the door to the office is frequently locked without explanation or way to contact a staff. Don't bother telling DAVID BUCK, this guy has the same victim mindset that HIS hire, Shamelle, has. It's more about defending egos than about fixing problems here, from the top down. Given the recent mass break-ins (which I hold DAVID BUCK directly responsible for, the door to Building B was broken and unrepaired at the time of the break-ins), and the HORRIBLE communication and follow-up/thru that ensued, the repeated follow up I had to do with the site just to get my unit fixed, AND NO RECOMPENSATION BY DAVID BUCK FOR MY TROUBLE, you're better off storing your belongings anywhere but here. THIS SITE IS A SCAM. You've been warned. Update: STILL HAVE NEVER HAD A PHONE CALL ANSWERED AT THIS SITE NEVER NOT -- worse than any government agency, this place is a total joke. Update January 2024. The only elevator in my building has been broken and unfixed for at least a month. Trying to move everything out of my 2nd floor unit has been a total nightmare. May God damn David Buck, the worst manager I know. Bet he's making great money doing God knows what. And Shamelle, an emotional child in an adult body. Never coming back to a Public Storage, this has been a true nightmare.

Shamaile she did a great job if any questions and you need a job done go to her she will take care of your

James and Shamaile were very helpful made things very easy.

Makes things understood and very upfront. 10/10 recommended

My husband and a friend just returned with a whole truck load of our stuff. The employee went so far as to “THREATEN TO POP” my husband! (It’s all on camera) but I am completely shocked and appalled by the level of disrespect and unprofessionalism. Moving is the worst anyway but this is just one more thing to go wrong. So frustrating!!

From start to end, Sha'maile helped me through it all. So many things in my move went wrong, but thanks to Sha'maile my things are stored safely. I'd give her 20 stars if I could.

Absolutely DO NOT rent from here if you value your stuff. Our stuff got broken into and the office claims to have called us (we have no missed calls from them). They have bullet holes in their windows, unhoused people live here, and the elevator works half the time. There’s always people hanging out here like they live here. Not to mention, there have been used needles in the lot, and the management clearly doesn’t give a rat’s tail about managing this place. You have to rent a cart from them and if you bring your own it’ll get stolen. Here’s a photo of our stuff ransacked and/or missing. If you try to call them, good luck getting through, as there’s never anyone even working the office. Oh! I almost forgot, they also tried to raise our rates despite telling us our rate was “locked in” for a 90+ weeks. 10/10 WOULD NOT RENT HERE.

Difficult to find the property manager or to find a dolly to help move items to your unit. Looks like there is a bullet hole in the B unit window. My storage unit light doesn't work.

Quinton B. your new employee is a great person he has perfect customer service... He helped me pay my bill and explain everything to me the right way!!!! 2 thumbs up

I have called every day for the last 2 n half weeks. Not once has anyone answered the phone or returned any of my messages. I work normal business hours and just can't pop in.

They changed the hours at last minute, and even gate access hours have changed to a small window I can't even move my stuff out to a new storage just based off their hours of operation alone. The employees are never around, stuff gets broken into. Terrible place

I forgot her name. Alice? Maybe... she was African American with red dyed hair. She helped me tremendously for the day when I needed to store my stuff. She was kind and thorough. Recommended

Wow. Awesome job Jeff & Shamaile. You guys have great customer service. Very professional my friends, I appreciate all the help that you guys have given myself and my family.

Jeffrey is a great guy, very helpfull and knowledgeble.

Aug.28- Hey Jeff was a great help getting my rental today. Very informative and great communication. Thank you all very much

This place will rob you blind with their "move in special" scam and changes your "contract terms " monthly. BUT THENNNN, they will also switch up the days that they add late charges. One month will be the 10th, then next the 8th. They jst pick and choose when to add fees knowing I dont get paid until the middle of the month. (See previous review) Absolutely unreliable and such a shady company who underhandedly manipulates their customers and abuses their contracts. Cant wait to get funds together to rent a truck and never come back to this egregious company. WORST STORAGE RENTAL COMPANY I have EVER USED in Denver IN 30!!! YEARS of living here and renting storage units. If you want to be robbed blind monthly, rent here.

One cart per entrance IF you can find it, trash by the entrance looks like folks just dump their left overs when they clean out. This place does have better prices and some larger units than u-haul but the closest U-haul has 7 flat carts and 2 that carry upright items like pictures or flat screens and insists they get returned as well as a no dumping policy. This place wouldn’t be my choice unless I just desperately needed the biggest unit.

Fast and Friendy Service

When I needed help, you guys were there! Thank you so much

very good very helpful answered all our questions

Kira was my customer service Rep and she was awesome!!!

This place is a scam. They get you with a cheap deal. I found a 10x5 for $99 a month. After two months, they upped my rent by over $45. I had to call them to see if i could change my due date because i get paid in the middle of the month,they refuse to let me change it so they can hit me with late fees and when asked about upping the rent, they said they can do that at anytime as it is a month to month contract that can be altered by them without your signature. I am now paying over $161 a month because they upped rent without telling me and refuse to work with me on the due date knowing i dont get paid until after they start charging late fees.** THEEEENN they called today to ask me to delete my post, and told me i should be happy they gave me a "discount" of $10 MORE than the lease i signed. And even tried to tell me they are also giving it to me for the month of April only and prices can go back up after that. Complete scam. Do NOT rent here.

I have had my storage at the public storage on mississippi and Idalia for over 1 year already. i had never had problems here until this month when someone broke in to my storage and stole all of my belongings. I let the staff know at the front office and they gave me the flier to do a claim with the insurance. I had more than 10k in property stolen from me and the insurance only covers up to 5k. i let the employee know what had happened and that other people said that people had been braking in to people’s storage and her response was “ im sure they have been” I later spoke to the district manager some lady that i did not get her name and she showed no remorse. i asked if they had security to protect the property and she said yes, I have literally never seen anyone in the whole year that i have been there. when i asked how were they going to compensate me for my trouble she said “ if you don’t feel safe here you are welcome to go somewhere else”. I am very disappointed with the level of customer service here and how rude that employees treated me after all my belongings got stolen. My payment is due now and i asked if they could at least waive the monthly payment for my upcoming payment and she said sorry we can’t do that. DO NOT GO HERE. THESE PEOPLE DO NOT CARE ANOUT YOUR BELONGINGS AND THEY ARE PROBABLY PAYING SOMEONE TO BREAK IN TO THE UNITS. NO TRAIGAN SUS COSAS AQUI. ESTAS PERSONAS SON RATERAS Y LE AN ESTADO ROBANDO LA PROPIEDAD A LA GENTE. A MI ME ROBARON TODAS MIS HERRAMIENTAS Y MIS COSAS PERSONALES Y NO LES IMPORTO Y ASI AUN ME COBRARON LA RENTA DE EL MES.

Easy access, good prices and secure.

Magnífico lugar tiene muy buen personal resuelven la renta rapido

Jessica is an absolute Angel seriously in a world so mean her smile and kindness are just inspiring! She definitely makes me wanna continue doing business with this company and stay a Customer for the long haul 😜

Love the people that work there they go out of there way to be accommodating

Dorinda gave me good customer service, very knowledgeable

Love the new woman,she actually cleans up behind grown people that should clean up after themselves.

I was burglarized two days after moving in. Stayed because I had to, they raised my rent by 33% and said they did it because everybody else was. No on-site manager, don't rent there if you don't absolutely have to.

Clean and quiet with a great staff

If I could give it a zero I would! I wish I had stored my belong else where. The store on (Mississippi and Chambers) They never answer the phone nor are they open during hours of operation. I have left like 6 messages to which they have nicer calls back. They raised my rent on my unit without my knowledge. I paid the bill in full and they are saying I owe them. They had never to sent a text me some about a lien. I do not recommend this location to my worst enemy.

Brittany, was amazing! The whole process of getting a storage unit was smooth! Thank you again for all your help!

Bad services The office ppl never there ! And they always have the doors locks ! Like their are scared of working there ! Bad attitude

I’m pretty sure all these good reviews about Nancy are her personal friends & family cause she is definitely not a good property manager or as previous people have mentioned the staff pressure renters to leave good reviews. Nancy is a manager who doesn’t even know what time her own store closes. She’s is VERY unprofessional, ghetto, rude, no people skills, I could go on. When I explained that she made me drive a whole hour in a borrowed truck with no AC after telling me they closed at 5:30 (when i arrived she told me they closed at 4:30) she sat there & laughed & said “well I’m definitely not going to help you”… this isn’t the first negative encounter I’ve had with her either. I’d be miserable too if I was 73 yrs old still working at a public storage like Nancy but that doesn’t excuse her treatment towards renters.

Best experience ever!!! Nancy was freaking awesome!!!!

Nancy was very attentive and thoroughly efficiant

I came in and I was late and Ms Nancy was fantastic and helped me out a great deall I've been a customer since2010 and I've been very happy with the service she is wonderful

Miss Nancy is always so nice when i come to make payment of unit and the property is always clean..kudos

This place gets 4 stars because Nancy is amazing. She's a great property manager and great about communicating and getting back to me. The place itself is kind of grungy, and I had problems with being overcharged with my first payment. I had to call customer service about 8 times before it was handled but Nancy was very helpful through the whole process and it was not her fault. Best price I could find anywhere in the area!

Good customer service.

Its to early to give any reviews. The site manager is very helpful and friendly.

Nancy was great! I came in looking for a large unit, pretty much at the last minute, because I needed a storage unit because we had to be out of our home in 2 days and not only did she find me a unit that I needed, but she took the time to look for any deals that might be available and she even looked for units in the surrounding area before we were able to find the right size I needed at this particular location. She was incredibly helpful and very nice and made sure to explain to me, in detail, about rent and late fees and any costs that I would need to pay so that I was fully aware of all of the charges and fully aware of what I was paying for. I'm very happy with my experience with her and the facility.

The manager is very helpful!!! She helped me with getting the proper unit for the best price. Great experience!!

These folks are the best! Great service. They even check the locks regularly and notify you ASAP if something is amiss.

So amazing great service and very knowledgeable and eager to help thanks Nancy!!!!!!

Thanks Nancy for helping me with your web site and getting me a unit

Used several times. Reasonable rates and never had a problem.

The customer service at this location is excellent! Nancy and Segan do an amazing job. They are onderful, helpful, pleasant to talk with and give great advice! The property is well maintained and secure and they have a wide variety of unit sizes. I'd give a ten star rating if I could. --Katie Malina

The Public Storage on Idalia in Aurora is the absolute best. Nancy and Segan are excellent! Very knowledgeable and helpful. I would absolutely recommend this location.

Nancy & Dennis have a great customer service they helped me and my mother out and it was extremely helpful, highly recommended this location.

We are so pleased with the service provided by Nancy. She was so helpful and worked with us to make sure we had the correct size unit and understood the terms of the agreement. I recommend this location for any storage needs. It is clean, well kept and centrally located. Be sure to ask for Nancy the manager and she will treat you right!

Miss Nancy she get us a nice storage,and we're very happy

Nancy was very professional and personable. She took the time out to listen to me and made great recommendations. She definitely relieved me from a great deal of stress and I am very appreciative of her efforts. Thanks for going above and beyond Nancy!

I had a wonderful experience getting this storage space. Mrs. Nancy was absolutely amazing. I downloaded the app and it's the coolest thing ever. It opens the gates and doors with just a push of a button. You don't have to remember or enter codes you just push a button. Super easy and I will recommend this place to anyone needing a storage. Thank you Mrs Nancy you have been awesome 👌

The storage facility is amazing. Nancy took her time to help us and make sure we were getting the space we need without spending too much.

Nancy was amazing!!! She was very helpful and informative! Loved working with her!!!

Nancy was very excellent service and explained everything to our understanding and really is the best manager ever

Miss Nancy was a great help and got me a storage that's just right for my needs!!

The woman Nancy who works there is very rude. She actually cussed at my friend for reasons unknown

I've been with this business for a long time and customer service is th best And also I highly recommend this to use if u need storage units there clean and secure and the customer service rep Nancy is highly professionally in helping you with any problem concerning a rental unit she kind and courteous fast quick and efficient a God given angel to me Thanks so much Nancy your the best

Shout out to Nancy for helping me out good customer service Very helpful 💯

Nancy fue muy buena asistiendome buen servicio

Always nice workers very helpful

Segen was very helpful, nice and polite

Nancy was very helpful during my stay and process to vacate.

Mike was great service. I didnt have to go to the office but he showed me where my unit was and was really helpful. Great guy.