Public Storage Self-Storage Units at 12331 Penn St, Whittier, CA

Gracias Kim por ty ayuda

Kim and Val is the true definition of costumer service !

I want to give a shout-out to Kim as she has been a great help with explaining things and making move in easy and smooth. Keep up the GREAT work, Kim.

Thank you Tony and Issac for helping me get a spot!!!

It really amazes me all the hard work the employees do here, Kim is a great manager. I always see her going in and out of office, always keeping busy. Property is always clean and always provided with great service. Keep up the great work

Huge shout out to kim and Isaac in the office always so friendly and ready to answer my questions. Thank you, guys, for helping with my increase. I greatly appreciate it.

Gracias Jessica and kim

I want to provide some feed back for anyone looking for storage the manager kim is great. Since day one she been great, location is always clean and well maintained

This review is to shout out the manager Kim who is without a doubt one of the best! I'm grateful that she took the time to help me with my questions and helped explain everything I was confused on. Thank you again Kim!

Kim and Valerie where nice

Thank you kim

Kim and Richard, they are awesome very helpful. Highly recommendPublic Storage.

Kim and Richard where great helped me with my transfer thank you

Tony and Kim came in clutch today with helping us transfer to a cheaper unit that works for us. If you ever need anything, you should reach out to them.

Tony and Kim made the move sooo easy! Thank you again for helping us out

Thank you so much, tony and Kim, for helping with my unit!!!

Isaac is very helpful with answering questions.

Issac and Kim are always killing it with the customer service and great smiles! Always appreciate seeing them on site knowing our storage is being kept safe 👍

Kim y Isaac gracias

The location is nice and clean staff is nice and friendly kim the manager is always there

Kim and Isaac made my whole experience great, super easy, and they explain everything in detail. Thank you

I’ve rented my fair share of storage until from P.S. over the years in various locations. This location by far has been my ABSOLUTE BEST experience. Kim made everything so smooth. She’s super friendly, professional, helpful & knowledgeable. Very happy I chose this location blindly. The entire staff at this location is great. The property is clean and everyone seems to be respectful while loading/unloading.

Ive been coming to Public Storage for awhile and Kim has always been a great to me and very helpful. Shes made my moving experience so much easier. One less weight on my shoulders. I appreciate her tremendously.

Kim and Isaac are amazing managers. Always so nice every time I go into office and keep the property clean.

Nothing but great service from Kim, she made the experience renting great. Always see her and Isaac walking around cleaning, but always have time to say hello

Isaac Kim and Carla are very helpful they helped me answer all my questions! Great customer service!

I came in today around 11am looking for a unit to rent Carla showed me around I liked 2 sizes and will be coming back tomorrow to complete my rental place looks really clean when I got there Isaac was cleaning outside definitely will be telling people to come and rent with Carla and Isaac 💯

Isaac and Kim are some of the friendliest people! And they keep busy, always doing something!!

Increased fees by $50 after 6 months. You have to leave your i.d. with the front desk worker in order to barrow a cart and her reason sounded like a lie.. she said people been stealing the cartts so i aked don't you have camers? Did you catch them on camera? Her reply No. we don't have carmers for that. Which really concerned me because I thought would if someone steals stuff from my storage space or someone elses stuff, so I told her that's not good and she reied "well, we have camers for that ma'am " and I'm like this woman doesn't even make any sense.. she even said some people put them inside their storage spaces... stang and half the time there's no one in the front office to help when you need them. I can't wait to leave them storage place.

Gracias kim por tu ayuda

I came here to get a space. Adrian, an employee of yours was so nice and pleasant. He showed me every space I wanted to see with patience. He made me felt so welcome. That’s one reason I went ahead got a bigger space because I know I will be here to stay for a long time. I am going to tell all my friends at King Richards. I am a vendor at King Richards and most vendors there don’t even have any idea how nice your spaces are and not knowing how nice your employees are, especially Adrian. I also met Isaac with a beautiful smile. You know how to pick good employees.

Great staff, made everything very easy. I just wish they had longer hours.

Carla and Isaac were such a huge help when I came in

Very impressive with service I received from Kim, she was able to answer any question I had. Thank you

Carla was such a huge help during a time of financial distress. She really made things so much more bearable during a rough time. Thanks guys!

Kim and Isaac were a great help

Great place, in a premium location. Friendly and helpful staff, Angel are the best. Clean and taken care of. Good security.

The storage facility is well kept up, very clean . Will be storing starting this week. Staff was friendly. Angel kim and issac

Kim and Isaac have been great, always welcoming you with smiles and always ready to help answer any questions I may have

Kim

Had my storage for 2 years ( I didn't think I would lol), but kim and staff, I believe his name was Isaac, have been great, made my experience easy finally time to close out thank you

Isaac and Kim were helpful and did a great job explaining everything

Isaac and kim have been a great help since I got my unit

Kim has been great since the day I moved in she asked how everything is going and ensured my unit was working out for me.

The place is nice and clean and the staff are nice and friendly. kim is always taking care of me when I go into office

Kim was very helpful and nice

Kim was amazing. The great customer service process was easy, and she explained everything!

Kim has been great and helped me find a unit for my items as I am moving

Kim was excellent!

Horrible customer service. Better service at storage corner down the street. They are open longer hours too

Kim and Dana were a great help, felt very welcomed

I am super thankful for Jenn, I had a very good experience here, Jenn was super helpful and even helped assist me downstairs with the totes I was carrying, since the elevators were out of service at that moment. It’s employees like her that make my experience great! I would highly recommend this place if someone were looking to store their stuff. Thanks again Jenn!

Kim provided me with amazing customer service by far. Had a bit of an issue with elevators being down, but she was able to go as far as beyond and took care of me. I saw her running back and forth to each customer to ensure their experience was great thank you once again

I had my stuff in this storage unit from 2017 to 2021. During this time in 2020 my unit was broken into, the lock was cut. My music equipment was stolen. No one from public storage notified me. No email, phone call, or post mail to tell me I was burglarized. I went to storage and saw 2 locks that weren't mine . I spoke with the front desk. They did not give me a date or time but said I can call the police. I did notify the police. My items stolen were over $1000 totaling. The cc camera never got the 'thief'. I do believe this was done by an employee of public storage.

Awesome service today with the help of Dana, and Kim. I’ll highly recommend this location to all my friends and family.

Dana and Kim has excellent customer service!

Dana and Kim where great thank you!

Bianca and kim where great a great help was unsure of unit I need but they went out of there way to help me find the right one

Been renting here for the past few years and kim is always a great help. Answers any questions I ask her and does what she can to help

Horrible, the access time is to 6 pm, ridiculous, it took me 3 days to move out, because of their ridiculous access hours, I have to take something out of the unit, unload it to my place, after that it’s 6pm already, so I have to go again the next day, the cart doesn’t move, I don’t know why they kept it there, you better have your own cart , go buy it from home depot or steal it somewhere, because the cart is extremely heavy and doesn’t move, if you ever want to move in and out here, it’s a trap, a living hell, they keep increasing rent every month, I told them I am going to move everything out , I just need a few hours, they said no, they changed me $110 for a day because I over stayed a few hours, I think they should be responsible for that, first their cart doesn’t work, second no storage place the access time is 6 pm, how could you expect people to move in and out, so people have to take a least 5 or 6 days off in order to move in and out. Or longer, and if you want to make a complain, sorry, their customer service phone will put you on hold for 35 hours , good luck, they are a big name , for rob poor people. If you have extra stuff, put in some other storage places, I rent one with extraspace, half the price with ice cold AC. And amazing cart that moves, and access time is till 9pm, did I mention here there is no AC, I died many times while I was moving,

Great service and prices. Felt like a safe environment

This place has break ins all the time!! NEVER RENT FROM ANY PUBLIC STORAGE.. WE LOST ALMOST OF OUR STUFF WE STORED BY THIEFS!! THEY DO NOT CARE!! TRY TO GET YOUR $5000.00 FROM THEM ITS A JOKE YOU WILL NEVER GET IT!

Angel & Kim are awesome people.They are always looking out for their customers!!

Had a great experience renting a storage unit from Angel and Kim. Their customer service was above and beyond and made the renting process so easy!

Elizabeth and Angel are the best help that you can get when renting a unit not only did they help me get the perfect unit that I needed but they also took the time to show me different units. Thank you guys for making this experience awesome. I will definitely recommend you guys.

Excellent customer service Kim and Elizabeth have been amazing when I came in to ask information on renting a space. Will most definitely refer my friends and family!!

I had the most wonderful experience at the Penn location of Public Storage. Elizabeth was the attending manager at the time. She was efficient, knowledgeable and great sales person if you asked me. I was skeptical of getting a storage unit as I had, had a bad experience before. She explained to me how easy it was to sign up for one, she showed me the unit and I was convinced. She took the time to explain to me the plans and what best suited me. With my needs and I ended getting a good deal on a bigger unit because of her. She also showed me how easy it was to attain access through the app. I recommend anyone to come here and get a storage unit. Elizabeth truly was a life saver and it only took 30 mins from sign up to receiving my keys. She’s fast and efficient that’s all I have to say about how she handles business. Thank you Public Storage. Elizabeth was a life saver.

Elizabeth did an outstanding job in customer service. When circumstances at first were negative, she made sure to contact me back to make it right. Thank you, VERY much.

I had an excellent experience today while visiting my unit thanks to Bernadette. Excellent customer service.

Don't recommend renting here. No one is ever in the office so any help that you do need you need to call the customer service phone number. Even with something as simple as getting a push cart to go up and down the elevator with your stuff they can't help you with because no one is ever in the office to give you one. I'd rent elsewhere, especially when you can't access your belongings after 6pm.

I would like to say that I am extremely satisfied with my visit here. I was not able to locate my unit until, one of your staff members by the name of Jennifer was such a big help she directed me the right way. She was really nice, and funny down to earth, really easy to get along with, she had excellent customer service skills. I would definitely recommend this storage in the near future to friends and family.

Friendly staff professional and good service

Angel was a total help !!! Super nice answer all my questions ..thank you Angel great service

Angel amazing customer service

Excellent customer service by Angel and Kim.

Excellent service. great customer service at this location.I would highly recommend this place if you need to store your stuff. Thanks so much Angel and kimberly for your help. you are the best .

Excellent fast service especially from Kim, Letty, Donovan, and Issac; they were awesome! They gave extra effort to ensure my needs were met in a timely manner. If speed matters, this is the place!

Getting to expensive

Had a great experience renting here. Kim and Isaac are very helpful. They answer all the questions I have.

Kim and Jennifer are AWESOME!!!!..Excellent Customer Services. Good job !

We needed a storage unit asap when my mom died unexpectedly, and my daughter unable to get items back home with her to the east coast. The ladies in the office were extremely pleasant, efficient, and sensitive to our plight at that time. Today we moved storage units simply due to locale. With mom's house sold, and no one else living in CA, it was more logical to get a unit in the county we live. Our experiences have always been positive when visiting the unit; well maintained, peaceful, felt secure. Closing the unit today was painless. Isaac was courteous, professional, and efficient! We have 0 complaints with our use/time at this facility!

Excellent service!great customer service at this location.

I had to have my lock replaced because of a lost key. Upon arrival at the office, Isaac was very helpful and handled the whole process smoothly and effectively— outstanding customer service!

Kim is the best very wonderful energy kind thanks again

Today . The manager Brandon assisted me when I came to make My payment and I AM very Happy to have met him and be assisted by him, not only was he kind but went beyong kindness and Even offered me to make a request for a late reduction and it got approve right away. No one had ever helped like this. I AM very proud to Say he is the Best perdón/ manager I ever met . May God bless him Always.

Kim and Isaac served professional, knowledgeable and friendly service. They answered all my question with confidence and knowledge of their system. I am feeling quite comfortable leaving my personal belonging here at the public storage. Secure, clean, friendly and professional. Thank you

Idea and Brandon are amazing and helpful

Alex and Bianca made the whole experience simple and easy! Couldn’t have been any better!

Alex and Kim were excellent they cut my time in half showing me a cart and that helped me a lot load my room because of them and save me a lot of time I'm grateful to them I didn't get this at the other public storage I was pretty much alone so I'll highly recommend Penn Street public storage and Kim and Alex

Alex was a very patient and helpful person and I'm giving him 10 stars! Thanks so much!

Although the price was a bit steep for the size of storage I rented out, the facility was clean, well secured, and properly staffed during business hours. Thanks to the Alex, for helping answer all of my questions. His customer service was excellent! Alex was extremely professional, courteous, and very knowledgeable of the products and services provided by Public Storage. He is a great asset to this company. Give that man a raise!

Alex is always extremely helpful and courteous.Great place!!

Alex was very helpful and answered all my questions thoroughly he made my decision very easy. I would definitely recommend this place to anyone looking for a storage unit.

Alex and Amelia were extremely helpful, personable and friendly. I enjoyed speaking to them and I think they’re great workers . Highly recommend .

Kim and Emilia are wonderful!! They should get paid double!!

Kim and Emilia provide a great service to me!

Amelia was very nice and advised me the place was closing and offerd assistance. Very professional!

Amelia gave great customer service, Amelia was very professional, very courteous, she went above and beyond to make sure I understood what I was signing and she made sure I knew how to use my lock and how to get to the unit.. She also informed me what to do in case I’m going to vacate my unit. She’s very knowledgeable in what she’s doing.

Kim was great!