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Public Storage Self-Storage Units at 315 S 4th Ave, Venice, CA
Property Open
Mon-Fri 07:00 AM - 06:00 PM
Sat-Sun 07:00 AM - 05:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Fri 07:00 AM - 06:00 PM
Sat-Sun 07:00 AM - 05:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
One-time $29
admin fee applies.
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5'x5'Online only price$ 65/mo
Small 5'x5'- Upstairs/elevator
$ 65 /mo $ 95Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 102/mo
Small 5'x10'- Upstairs/elevator
$ 102 /mo $ 150Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 138/moSmall 5'x10'- Inside unit
- 1st Floor
$ 138 /mo $ 183Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
7.5'x10'Online only price$ 151/mo
Medium 7.5'x10'- Upstairs/elevator
$ 151 /mo $ 202Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
8'x10'Online only price$ 164/mo
Medium 8'x10'- Upstairs/elevator
$ 164 /mo $ 218Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 205/moMedium 10'x10'- Upstairs/elevator
$ 205 /mo $ 273Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x12'Online only price$ 241/mo
Medium 10'x12'- Upstairs/elevator
$ 241 /mo $ 321Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 346/moLarge 10'x15'- Inside unit
- 1st Floor
$ 346 /mo $ 462Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies.
Nearby Self-Storage Locations
Self-Storage Near Venice
Resources from the Help Center
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See what fits in different storage unit sizes
Venice Storage Units Near Venice Beach and Venice Boardwalk
Storage units in Venice are located just off Rose Avenue near Abbot Kinney Boulevard and the famous Venice Beach Boardwalk. We are close to the intersection of Lincoln Boulevard/Highway 1 and Venice Boulevard. Plentiful indoor storage units and outdoor units with drive-up access are on-site in a wide range of sizes. Just look for our Public Storage Orange rollup doors for self storage serving Venice Beach, Santa Monica, Ocean Beach, Mar Vista and Marina del Rey.
A visit to Venice Beach includes such unique experiences as people-watching on the Boardwalk, strolling the historic canals and shopping on Abbot Kinney. But to truly discover where all the hidden treasures are, why not move here? We can make it easier to do at this storage facility in the heart of Venice. And if your new place is short on space, we can help with that too.
Small Venice Storage Units
Golf storage is popular at this facility. Players can tuck away clubs in a 5x5 storage unit after a round at Penmar Golf Course, which is just a mile east on Rose Avenue for convenient pickup and dropoff of your golf bag. We think you'll like having the clubs somewhere else besides the trunk of your car.
Westminster Avenue Elementary School families can stow everyone's recreational gear in a 5x10 storage unit for play at Marine Park and the beach. Behind the athletic equipment, body boards and fins, kites, beach umbrellas and sand chairs, stow rarely used items like holiday decor and off-season garments.
Medium Venice Storage Units
If you are renting out your place short-term and need to clear the decks, a 5x15 storage unit will hold two rooms worth of furnishings while you are traveling or residing elsewhere. These units are also useful when you are making room for a new member of the household. Bike storage for cruising the Venice Beach bike/skate/walking trail fits nicely in these long storage spaces as well.
Residents of 101 Dudley and others sharing a place nearby can store duplicate furniture in a 10x10 storage unit, including couches, dining sets, loungers and extra kitchen equipment. Anyone downsizing to a smaller home in Venice can use these square storage rentals to put furniture, decor, lamps, mirrors and clothing all in one spot while you make decisions on what to keep.
Large Venice Storage Units
An outdoor 10x15 storage unit is ideal for stowing paddleboards and kayaks because drive-up access makes it so convenient to load and unload for frequent paddling excursions nearby in Marina Del Rey. Pack in camping and fishing gear along with your oars and paddles. Chances are you don't have a garage at your place, so this size storage rental can make all the difference in keeping clutter out of patios or inside your home.
Homeowners around Venice High School planning a remodel can use a 10x20 storage unit to store five rooms full of furnishings. These roomy rentals can hold the contents of a three-bedroom home if you are just moving to Venice and still looking for your new place.
For even larger renovations or if you are relocating from a very big home, a 10x30 storage unit should be a good fit. About the size of a two-car garage, these extra-large storage rentals can hold more than seven rooms of furnishings.
Venice Public Storage has a wide range of storage solutions to fit your needs.
If you still haven't found the self storage space you are looking for, we have plenty more storage units nearby on Wilshire Boulevard and W. Olympic Boulevard.
At this Venice Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 510)
I visited the location on November 19, 2024, at 11:35 a.m. during the displayed open hours to seek assistance. However, I had an unusual experience. The female staff member behind the counter had the door locked and was engaged in a phone conversation. Despite my presence, she remained on the phone and repeatedly stated that the facility was closed. She then went to the back and disappeared. After approximately thirty minutes, while I was attempting to contact someone on the phone outside the storage facility, she emerged from the back through a side door, got into her car, and drove away. I found this behavior to be highly unprofessional, as she did not provide any explanation for her inability to assist me and simply left without offering any further assistance.
Nice and clean facility, even considering the location. Their customer service is really good, although they don’t seem to have an onsite team…(I didn’t see anyone around 9:30-10 am on a weekday.)
The one negative comment, the locks that they have on some of their units are very tricky. And you really have to triple check that you are locking the door. (But I imagine that they add a bit more security.)
Otherwise, it’s a very user friendly facility.
I have no idea how this retains a high rating. It is definitely convenient for me as it is a few blocks from my house, However over 50 percent of the time, the elevator nearest to my unit is out of service, meaning I have to lug my belongings much further to the one operational elevator which often gets backed-up. As someone one with a physical handicap, what seems as not a big deal to many, actually poses some challenges to me. They being said, they are are highly efficient at raising the rent like clock work.
William and Kevin are the best storage managers I've ever had to privilege to rent from. These guys go above and beyond to keep the place safe and clean. Compared to other storage facilities across this beautiful nation they're in the top tier for sure. Thanku Will and Kev for being so amazing 🏅🏅🏅🏅🏅
William and Kevin are super helpful! I downsized my storage space yesterday and both made the experience of moving a much easier experience! Thankful they were there to help facilitate! Very clean and organized facility :)
Play took them over 5 years to fix the elevators to make them legal. I've been there for about 2 years and the price has doubled. Every month the rent goes up $15. I am looking into alternative storage units. They are honestly lucky their employees don't get hurt. Nothing but shady business practices here. I know about 20 people that have been forced to leave because their price gouge until it's not worth it.
I had a horrible storage experience at this place. There was a guy living in his unit 5 ft away from my unit. You could smell the pee and poop.
Kevin was awesome!
Kevin is masterful at this job. He knew everything about the facility, contract, and rates and provided excellent customer service in the process. He showed me several units before I was able to discern which size I needed. Having been in this neighborhood for 21+ years and never having done business with Public Storage, Kevin has made this part of my moving and transition as smooth and calm as possible. If you rent a unit from Public Storage in Venice, ask for Kevin and try to get in when he here. Thanks Kevin! Solid rep and super stoked by the service.
Very nice facility clean restrooms and very friendly staff thank you William for everything.
The people who helped me, I think their names were Miguel and William, though I'm not sure, were stellar. If every was as professional in their work, the world would be a better place. They answered all my questions, walked me through the process and were one of the reasons I stayed there instead of going to another storage facility. I also observed them help an elderly man who required quite a bit of assistance; explaining things to him multiple times as he was hard of hearing. It was comical and sweet. Anyway bravo for these guys.
Dominic Hoffman
Kevin was fantastic!
Public storage and their on site staff are awesome and so helpful.
I love renting from this place and I think that William is the best person to be around and he has been there for me.
William provided excellent service! Always friendly and would go out of his way to help and make me feel welcomed. Good facility, with an excellent location and excellent staff.
This place is amazing purely because of the employees. Particularly William! He is so kind and helpful, very patient, and never makes you feel like an inconvenience. Will definitely recommend this storage space to friends! Give William a raise!!
William was an absolute star, he was so accommodating and kind. He made my experience at Public Storage so easy, would highly recommend this location!
Kevin, the manager is very well informed with a positive approach to customer care. Very pleased with my recent encounter with Kevin and the counter staff. Thank you to the staff of Public Storage. Very helpful!
Kevin and Nelly are amazing to deal with. They made the move in and move out process smooth. Very friendly and welcoming environment. Highly recommend if you are looking for storage solutions.
Kevin H. and Kevin G. at Public Storage in Venice are the greatest. They went above and beyond today to help me out. Can't thank them enough. Terrific customer service.
William was the most helpful employee I’ve ever met. He went above and
Nelly was terrrrific in helping me getting setup this morning! All ready to go and she made it so easy! Thank you!!!
I had a great experience at Public Storage in Venice today, thanks to the exceptional customer service provided by Kevin. There are two Kevins at this location, and one of them went above and beyond to assist me with a very difficult situation. What could have been a stressful/emotional experience was made seamless, and I truly appreciated his effort to make everything much easier than I expected.
The other Kevin was also incredibly kind and helpful, contributing to the positive atmosphere and showing genuine care for the customers. Additionally, I spoke with Nelly over the phone, and although I didn’t work with her directly, she was very sweet, kind, and professional.
Overall, my experience with both Kevins and Nelly at Public Storage in Venice was fantastic. They were all personable and truly made the process smooth and pleasant. I'm very grateful for the seamless experience they provided. Highly recommended!
TEST Nelly is super awesome!
What a great experience! Arrived and William was quick to welcome me and help trouble shoot my situation. Appreciate all the help on his end. Very friendly, kind staff. Would recommend!
Kevin is the man and makes this complicated process easy!!
Kevin is the best!!! He’s super helpful and available for all your storage needs. Amazing service.
William and Miquel helped me out and they were great
One of the worst customer service experiences I've ever had. People at the front were very rude. They also overcharged me >$100 and essentially told me to kick rocks afterwards. My takeaway is this is essentially a scam.
I have had units here for 4 years. Kevin is very kind and always ready to help people. Awesome services 😊👍
William was very kind and answered all the questions I had. Definitely would recommend to anyone looking to store things, great location and easy access with the code.
SHA-Boomskiez baby , yalll ready !!!
Big Love,
Kyle the GOAT
William and Kevin were great. They toured the facility with me and picked the best unit for my needs. It was a same day - fast and easy set up!
William is the absolute best I can’t say it enough thank you hunny for everything you do .
Nelly was super helpful moving our stuff. Best energy as well!!
Nelly was super friendly and helpful and answered all of my questions! Highly recommend
Best storage facility on the west side. See my girl Nelly for top notch service!
Kevin was great 👍
I just arrived from NYC and was greeted by Nelly who was more than helpful with everything I needed. She personally took me to my unit and helped me with the lock. I would highly recommend this location and if you get lucky enough, Nelly will be there on the day you arrive.
This has by far been my favorite facility. It’s always clean. The bathrooms are clean. There aren’t any weird smells in the halls. It’s well lit. And Will and Kevin are sweethearts. They have amazing customer service and go out of their way to see that I’m enjoying my experience, I’ve seen them do this with everyone. Kevin is very thorough when problem solving. And Will always makes a point to ask how I’m doing followed by a quick friendly chat. Like he actually remembers the stuff I tell him and will ask me how those projects are going. He’s so encouraging! It’s funny I get bummed out when I come on their days off. Because of these two I’m a returning customer to this location. This facility is a bit more expensive and off route from the one I originally booked with. But I started to remember how boring my trips here are on their days off and realized it will forever be like that if I go elsewhere. So I moved my reservation just for the laughs and to avoid the musty hallways at other facilities.
William is a true gem 💎 thanks for the best customer .thank you public storage
William is THE BEST he is such a pleasure to deal with evey time I come to the property 10 stars .
William was so responsive and helpful when I had difficulty using my key today. He offered to accompany me to the unit, and then he got my key to work. Success! What a professional and nice person! Made the visit worthwhile.
Outstanding service. William is top tier!
Very clean,convenient location and even BETTER STAFF 👌🏾 thanks William and Kevin for everything you do 10 stars 🌟.
Update! I am still storing at this location and am still blown away by Kevin’s continued service, operational support, and personable attitude. Now with William on the team, I know that all of my questions will be answered and all of my concerns addressed reasonably and professionally! So much appreciation for this team.
Kevin has consistently provided excellent customer service, assistance, and operational support during my patronage at this location. He knows customer names, is diligent in his work, and he is kind as all get-out.
Great experience. A great credit to the company!! Thank you!
was having some difficulties with my unit and kevin in the office with me for three hours trying to fix it. In the end, it all worked out perfectly. Customer service was amazing. Thanks, Kev.
A shout to Kevin at public storage @Rose and 4 th street Venice for being the most helpful representative for your company , he helps where he can , always with a smile on his face to make our day jolly , I’ve never been to a better well run storage clean toilets etc.
as I’ve been In Los Angeles area for over fifty years , I give this location 20 stars out of 20
Luke Mann Los Ageles California
Miguel was super helpful. This is an excellent facility!
If you rent space from Public Storage, go the the Venice location off Rose and let Kevin help you out! Amazing customer service and a great guy to show you around! 10 out of 10!
Will and Kevin and Manuel are amazing at their job, very helpful and friendly, keeping the place clean and tidy. Awesome service!
William was so helpful and patient every time I had questions during the rental period.
Miguel, will, and Kevin are really friendly and very supportive! Keep up the amazing job!
Very helpful..4/24/24 update...this place is very expensive and they go up on the storage fee every 6 months making it useful for short term only..they only have specials for new customers only and offer nothing to existing which is a damn shame...read the contract it's in there about at will rate increases...this is absolutely fleecing and they know it!!! ..& to the owner keep your response it's an empty acknowledgement to the complaint because nothing has changed in 3 years..your business get 2 stars but your front desk customer service rep WILLIAM IS A 5 STAR employees and ur lucky to have him!!!
William was a fantastic help.
I recently moved from my parents and we know moving can be a pain. I called so many different places until I came upon public storage. When I tell u they were GOD SENT! William was Very friendly and professional! He took care of all of my needs. He had so much product knowledge I was amazed! He was fast, efficient, polite and prompt. Please give this man a raise. Public storage u have a GEM on ur hands!
Thank you William for keeping the property clean and always keeping a smike on your face
Very clean place Kevin and william are the best thanks for everything guys.
Decent facilities. But...They jack up the price mercilessly on a regular basis. Whatever price you sign up for figure it will be $50 more before long.
I recently visited Public Storage and had the pleasure of being assisted by William. I must say, his service was exceptional! William was incredibly friendly, helpful, and patient. He took the time to explain everything to me in detail, ensuring that I fully understood the rental process. His professionalism and knowledge made the entire experience smooth and stress-free. I highly recommend Public Storage, especially with outstanding employees like William on their team. Thank you for the excellent service!
William and kevin are the best very clean and very professional property
William, Kevin and the whole team are the best!! They’re always so friendly and go above and beyond when we need something.
Honestly storage and moving is stressful but it helps when you have kind staff to help you navigate! William made it so pleasant and even helped me navigating a second storage at this location. He was a true gem that made the experience more than just a box and a lock! 💛
In the 3 years I've been with Public Storage, our rent has gone from $178 to over $300. It has nearly doubled. We didn't approve any increase requests or even notice the bump until recently. Found that the ability to increase at will is baked into the contract. If you want to store your items long term, do not store here.
Nelly is the absolute best at customer service and is a superstar. She’s helped out our move in so many ways. 5 stars all the way!
Great people! Especially William — give that man a raise! Wish there were more carts and that you didn’t have to check them out when you want to use them. Bathrooms are much cleaner than you’d except. Overall great business and excellent location !!
Very clean thanks William ad Kevin great storage facility
William is the best! He is very kind, responsive, and personable and helped me through every step of the process. He was incredibly patient when I needed to transfer units last minute and made sure I had what I need. The level
of cleanliness and professionalism executed at this location is impressive! Highly recommend renting a unit here.
inaccessible most of the time, elevators always broken, even if they are working you have to perfectly time pushing the button otherwise you can’t access your unit, inconvenient hours, unhelpful staff and they def don’t want long term renters, rate increases ever 2-3 months. would give 0 stars if i could.
I want to say Thank You to the crew at the Venice location, especially Kevin. Great guys, very helpful. They know how to deal with the customer and resolve any issue if necessary. Great job guys.
This is my first time renting a storage space, Kevin has been really helpful.
nice place, nice staff, safe and secure. highly recommend. thank you Venice team. grateful for you and this space.
William is a gem to this facility and I hope they value his ability and service minded work ethic. Greeted us with a smile and super helpful attitude. He also was very accommodating for our needs. I absolutely recommend this location because of the professionalism practiced by staff.
I enjoyed the whole facility, specially the human resource just like William, an amazing employee!
William at Public Storage is amazing!!! He helped me book a last-minute storage unit is under 10 minutes, and helped my movers and me when we arrived 15 minutes later. Thanks again!
Claudia was very courteous and helpful with showing me the facility and dialing me into my best options. As a repeat customer to Public Storage she made the process seamless and enjoyable.
This is by far the best public storage in the USA .. the customer service is amazing .. Kevin , Matthew and Will are very responsible and professional . I have never felt more safe and secure ….knowing my stuff will be there , when I need it .. PS the place is so clean , you could eat off the floor .. If you want top notch service , with people you can trust .. This is the place
The best experience I've ever had with a storage facility I was in a hurry to get a storage unit and William made it a breeze this is a very clean location and very friendly staff thank you william and Kevin for everything. 10stars
Matthew is wonderful he helped me so much with my storage unit. He’s super friendly and such an awesome person. It made everything really easy and seamless
Amazing customer service from William and Matthew
Very helpful
I’ve been renting at this public storage for the last 5 years and it worked out great! The regular crew that’s William and Kevin are really helpful and attentive, they need a raise! All the issues that public storage had, like the week when the facility was inaccessible, the guys were very helpful. Not their fault but they helped a lot of people sort it out. Great guys!
William was very helpful. Thank you for the discount. Give him a Christmas bonus.
The service was above and beyond. William and Asia were very patient and kind in helping me.
Five stars
As a long term customer to Public Storage l would like to thank Kevin for his very thoughtful and helpful customer service. I came to pay my storage fee to the Venice facility for a unit in another So Cal location. He voluntarily made an inquiry to my account and managed to find a promotional deal that substantially lowered my fee for the next six months. I appreciate PS and this young man’s solid service!
Earlier this year I reached out to the District Manager for 4th & Rose to let her know that the on-site property manager Kevin was stealing from multiple tenant's unit & selling their items on Offer Up. He was storing the items in the property's elevator room & storage room next to his apartment. He told me that all the items were left in abandoned units & I learned the truth from another coworker. He's sold & possessed multiple electric bikes, a Simpson bike, paintings, a computer screen, a gold dancer pole, comic books, 2 Hermes perfumes, Baccarat Rouge 540, a computer screen, a 3pc patio set from CB2, a wood dining room table set and more. He would change his clothes & take the buyer on the property to 'sell' the items like it's coming from his personal unit. I'm not sure if the District Manager has informed anyone, but I'll provide photo proof for any items that I received from the on site property manager.
The tenants can never find him because he’s playing videogames in the apartment. Or meeting up for Offer Up sales on the clock.
Have dealt with Kevin for 7 years and he has always been courteous, helpful, and kind. Always with a smile and willing to help in any way he can. ALL employees should follow his example. I give him a 10 out 10, or 5 stars.
Matthew is the best. hooked me up with a great solution to a problem!
Big up to the young OG Kevin he did great patient with me so I gave him a five he was so professional. I wish I can give him attention people like him you need to have around the business. Thanks, Kevin.
Amazing Service and Robin, the Property Manager, could not have been more helpful.
Kevin was Amazing! He answered all my questions and was very courteous and friendly!👍🏼😎
William and Kevin are the best very friendly and helpful, best storage on the westside. Thank you public storage .
Great service from Kevin….friendly, quick and helpful..
Made my day
William and Miguel are the bomb!!😊. Great service convenient web specials are awesome.
HUGE thank you to William and Drake for their help today. I had a question and not only did they answer it, but they also helped me move some heavier items without me even asking 😢. Great customer service. Thank you!!!!!
Very friendly staff and very Will and Kevin are the best
All employees disappear at random times for 30+ minutes and you are stuck waiting to return the dolly and get back your ID. Every time is waste of time
I move somebodyelse out there
The team here are your Venice location are very professional and extremely courteous. The location was clean and I will definitely be recommending them.
Very clean and well organized storage. Staff were super friendly. Kevin, gave me a great tour of the storage and was able to explain everything so thoughtfully.
The storage is safe and clean. I have never had any problem there. The staff tried to accommodate and help us as much as they could . There was a miscommunication with one of the staff which has been resolved. Thanks to William and Kevin for your great services.
I want to thank Wiliam for his valuable information and his amazing customer service. I want the company to know the amazing employee they have, he made renting a storage so easy and quick.
And he has an amazing voice!
Great location very friendly staff Willam is always the best ..Thanks public storage .
Very nice staff and clean premises
William at Public Storage in Venice is an absolute star. For him personally I would give 10 stars. He was so helpful to me when moving into my unit. Not only was he so kind, brought me to the unit, made check in so easy, but I feel like he really cared.
If you are renting at Public Storage in Venice, make sure to find William. I am SO grateful he helped make what could have been challenging so easy. Amazing customer service.
very clean property ,and very friendly staff William is the best
As expected for a public storage. Facility is a little run down, dark dingy hallways, and carts seem to never be available. We usually had issues with the callbox to the elevators and it was always difficult to find the property manager for help. Access hours are super limited too you can’t access the gate after 6pm.
Kevin has be en amazing! My storage experience has been exceptional. I would highly recommend coming by experiencing his excellent service.
The staff is always exceptionally helpful. Kevin in particular.THANKS !!!!!
While I cannot speak of the facility itself, it location is convenient. I will specifically give a shout out to William! In assisting a family member during this relocation time over several days, William was such a doll! He is kind, upbeat, accommodating and tries his very hardest to be as helpful as possible and is allowable. He always has a smile and has a way of making a stressful experience seem less. A GREAT face for the company. I’m gonna also miss listening to his voice… 😉haha. THANK YOU WILLIAM, for all your help!
William is great, one of the best storage facilities I've worked with.
William helped me out today when I had trouble with my lock and opening up storage! He was so friendly and helpful. :)
So glad we found Venice Public Storage. Better prices than anywhere else nearby, the technology is awesome with mobile access, and most of all the staff here is exceptional. William is AMAZING! Our move across town was big and stressful, and he could not have been kinder and more helpful. He got us set up in a space and then when we discovered it wouldn’t be big enough, he helped us make a quick upgrade. He also showed us all the tricks for making best use of the facility and he even gave a bunch of advice about living in and around Venice since he mentioned being born and raised here. There’s male another employee there too who is also super helpful. He helped me over the phone a couple times and was quick and kind and helped me get what I needed so I could move on with handling all the other parts of our move. Five Stars to Venice Public Storage because of these guys.
William was great! Fast and efficient.
Worst place I ever rented from, every month a different price, higher then the month b4, save your money bad business 🙄
Outstanding service they go out of their way to help and explain you everything related with your unit
William is the best thanks for everything.
Super professional staff members thanks Kevin for everything
Kevin and William are at a completely different level when it comes to professionalism, customer service and help. Wow, these guys are fantastic! If you need a place for storage, with a group that knows how to take care of customers, this is the place. Thank you William and Kevin!!!
Shoutout to Kevin & Keith for helping me out with my unit. Day would have turned real bad without their help.
Kevin, Danny and Lily made my experience enjoyable they were very helpful and getting everything I needed done!
The whole facility has been closed since Saturday because of a problem with the access app. I can't get through to the corporate help line. The onsite staff are very nice but can't do anything to fix it. I was supposed to move this week and can't get into my own unit. This is bananas for a company this size.
I've rented various storage spaces at this facility for many years and I have to say that the current crew is the best. I especially want to thank Kevin for all his help and professionalism. Great job guys.
I’m here at Public Storage and the entire location is shut down. They do not have access to the gate codes or the elevators. Nothing is working. I need items in my storage unit today and they don’t even have manual access to open the doors to the gates or buildings. So now I am stuck and cannot retrieve items I need for work.
The front desk said that corporate is off on the weekends and they called a technician but won’t be here for hours.
Ok. Changing my review. The access hours are ridiculous. I drove 10 miles with a truck load of items to put in my storage space and the gate was locked up at 5:45pm. Online the hours says until 6pm access. Now I have to drive another 10 miles back to unload my truck until tomorrow. I do not understand why other storage facilities in the area are open for access until 10pm but this one closes up at 5:45pm it gives me basically no time to access my storage after work. Change the access hours or I’ll cancel my space and move to Extra Storage on Venice Blvd.............
First post: The guys at the front desk are very helpful explaining all the details, pricing and insurance. One minor flaw is the elevator door inside the storage building closes aggressively. i was hit multiple times while trying to load in my items. not a pleasant experience loading in. when you keep getting slammed by the elevator door. They should really get it fixed before someone gets hurt.
Kevin is an absolute legend. More than happy with the customer service.
William helped so much, he was quick really helpful for explaining everything ! Hope you get to deal with him !
I had a great experience emptying out my unit today. Danny & Will were extremely helpful & accommodating. Friendly & efficient customer service!
Had such an awesome experience with Kevin! He made it easy to complete the e-rental, show us our new unit and had us up and running w our new storage unit within 10 mins!!
Danny was very helpful with what I wanted and we got business done with the help of Kevin.
We just vacated a storage unit and can’t say enough about how helpful the front desk employee, Kevin, was. We had a great experience with the move out process thanks to him.
Danny great customer service
Danny great customer service
William was SO great! He was amazingly helpful and provided the best customer service; always helpful, friendly and KIND! Thank you Willy!
Amazing experience! William has been such a huge help—from helping us find the perfect unit to helping with load in and everything else! So glad to have come here.
I receive great Customer Service from Danilo Estrada at this location. I truly appreciate public storage.
I got outstanding service from both Kevin and Danny today at this location... Great customer service
William is the best always helpful and friendly
LOVE working with Public Storage! Such a seamless process and the people who work there are super helpful - specifically Kevin and William of Venice, CA. I highly recommend working with them!
Nice medium sized storage unit lot. The amenities (elevators, equipment) could really use some attention -- see photos. However, the staff - William and Kevin - are truly excellent. They have been so patient and attentive with me (and others!) and i will miss them.
Great service and location! William is always an exceptional help too.
I just started a new job and was tasked with sorting out the storage unit situation. We had a bit of a mess on our hands with some units for business, some for personal, one we needed to close, one missing a key, one in the wrong name. It could've been a disaster, but William in the office was patient, kind, and extremely helpful every step of the way, and made sorting everything out easy and pain-free. He helped us consolidate units, get the account on track and in the right name, and did it all with patience and grace. Was not at all the experience I was expecting and I was very pleasantly surprised. Thank you William!
William was legit! Very helpful and made renting a storage unit such a pleasant experience. Brightened up my day. Would highly recommend renting from this facility!
Otis went above and beyond helping me today. Much patience and very informative. Walked the grounds and showed me everything step by step which really helps me. Thank you so much Otis!! 10 ⭐️
Easy rental and nice staff.
I had a unit here for the past few years and just today vacated. I had a great experience. Everyone here is super friendly and helpful - especially William. He was working during my last few days and went above and beyond to assist me in the last few steps. Merry Christmas !
Shout out to William and Kev for their outstanding service
Ercan dreat help ease transaction
Thank you
Efficient, clean and decent prices
William was great in assisting us with our storage unit, very personable and Professional.
Convenient location and a well managed facility with friendly, knowledgable, and helpful staff, especially Jade.
Absolutely awful experience.
To make a long story short, I hired movers to move my house + storage unit contents out of Los Angeles. The movers had a day delay in moving out of the storage unit, so after I physically left Los Angeles, I had movers clean out the storage unit and take everything away. This was a week before my move-out date.
On my actual move-out date, I call and speak with William, who tells me I'm all set with my move-out and there's nothing else I need to do. Sounds great! Until I get a bill the next month on the still-active account. Turns out that the movers left the lock on my unit, William never checked for it when I called to confirm that I was all squared away, so I'm on the hook for an additional month. Beyond that, I was later instructed that all move-outs need to be initiated via email (unsure why that's a feature in the app then?), and that a phone call isn't good enough to verify moving out. Okay great... that would have been fantastic to hear when I was speaking on the phone with someone trying to verify that I was moving out. Not only that, but as I'm trying to go back and forth with them (they don't respond to my emails or messages on their website), they just stop bothering with anything and send me to collections.
I know I have zero recourse because contractually they're in the right -- there was a lock on my unit so that means I wasn't fully vacated and I have absolutely no email correspondences with them because they simply don't respond, but it's frustrating on my end because I spoke with someone on my move-out day who said I was completely fine and that I didn't need to do anything else.
Rented an another unit from William. Smooth and Excellent service! Thanks
It's cool
Robin is fantastically helpful and is the reason we use this excellent storage facility.
Yo!! Robin was the best . Hooked it up!!
Kevin is on top of his game, super efficient and pleasant!
Ercan was the best! He was so efficient and effective in getting me what I needed for the price I needed! Definitely made my move a lot smoother than I anticipated.
Public Storage saved my life! Been a customer for a couple years, and needed some more storage space, but wasn’t sure I could afford it. Went directly to the front desk, and Kevin was nice enough to show me all of my options—and found me an incredible deal on a larger unit! The team over at Public Storage has always been super friendly and helpful—making my life so much easier! If you’re looking for Storage on LA’s west side…Public Storage is the spot. Thank you guys!
Kevin was the best, always so helpful to assist with anything I need. I called ahead to streamline the process and it was so easy. I have the satisfaction and peace of mind knowing that my items are on the third level behind two coded gates so secure!
Nice. Very friendly and helpful
Excellent service from kevin and William setting up our storage unit. Thank you!!
My things have been in this storage space for a few years now & have gotten amazing customer service from the manager Kevin. I would definitely recommend this facility- it is conveniently located, well-kept & has a friendly & helpful staff!
I'd like to take a moment and say "BIG APRECIATION and Thanks" To Kevin, Miguel and Robin @ Public Storage 4th & Rose in Santa Monica. On numerous occasions each one of these gentlemen go out of their way to make sure my visit is effortless. I really appreciate their professionalism and courtesy, and always with a smile and ready to assist. Thanks again, and JOB WELL DONE!!! Peace and Blessings,
LaJoy Farr owner of Beyond o2 Alkaline Water store, 💧 2209 Main Street. Santa Monica 💦
The staff is very welcoming and helpful. Kevin was very professional and patiently answered all my questions. Excellent customer service. Would definitely recommend this storage to everyone.
Such a great facility and super helpful, friendly staff! Highly recommend!
I have used this Public Storage location for over a year now and the staff is what keeps me here! William and Kevin are personable and go above and beyond to make sure their clients are happy. Shout to y’all!!!
Expensive
William is so helpful every time I struggle to open my outside unit. Always with a smile and great personality. TY, TY, TY!
I’ve used this location for about a year. The staff is so friendly and helpful.
Robin and Kevin helped me at the front desk, and today I had Nathan help with cutting my lock after losing my key and being out of the country for the last while.
I am editing this review again since Public Storage has agreed to restore the original rental rate agreed upon when I signed on with them 4 months ago after the matter was brought to their attention. I appreciate their desire to make this right. Once again, the initial experience of working with the staff and facility was excellent. Hoping we can maintain the positive relationship moving forward.
Sh’kena and William were incredibly helpful and informative. Great customer service
First off, Kevin and Will took care of me and eased some of the reluctance I had with my first time using a storage unit. Secondly, the location is so convenient for me and what I’m using it for that I can’t help but want to give high praise. And lastly, the contact free app has been a game changer. 5 stars for Kevin and will for helping me out!
Horrible parking service rude manager dirty restrooms.
Friendly staff. Secure bathrooms that are clean - yes it's an important consideration. Generally clean facility.
Amazing customer service from Kevin and Will! Wish I had more junk to keep here but I don’t and these two were excellent helping me move out today.
Dont think you can be there for one minute past closing because five minute before closing they escort you off property. The did not give me the impression that their customers meant anything to them. It was very unwelcoming to say the least.
👍👍
The entire staff were always friendly and helpful. (Shout out: Kevin & William!) I was blown away by the easiness and convenience. If I need a storage again, I will definitely use this location.
Larissa was super thorough and helpful with my first experience at public storage. Stress free. 10/10
Kevin and William in the office are so helpful and friendly - I cannot recommend this facility highly enough.
Was meant to write this a couple of months ago!! Opened a small storage unit here and found it a quick and seamless experience with the help of Woody. He informed us of everything we needed to know, showed us how the storage entry and exit worked, helped us with carts and got us settled in speedily. He even got me set up on my phone. Love the friendly service and really appreciate all the help. Thank you Woody. :)