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Public Storage Self-Storage Units at 15350 Oxnard Street, Van Nuys, CA
Property Open
Mon-Fri 09:30 AM - 06:00 PM
Sat-Sun 09:30 AM - 05:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Fri 09:30 AM - 06:00 PM
Sat-Sun 09:30 AM - 05:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
One-time $29
admin fee applies.
-
5'x4'Online only price$ 19/mo
Small 5'x4'- Climate Controlled
- Locker
- Upstairs/elevator
$ 19 /mo $ 24Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x4'Online only price$ 21/mo
Small 5'x4'- Climate Controlled
- Locker
- Upstairs/elevator
$ 21 /mo $ 26Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 47/mo
Small 5'x5'-
eLock Space
- Climate Controlled
- Upstairs/elevator
$ 47 /mo $ 59Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
eLock Space
-
5'x5'Online only price$ 47/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 47 /mo $ 59Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 47/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 47 /mo $ 59Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
5'x4'Online only price$ 49/mo
Small 5'x4'- Climate Controlled
- Upstairs/elevator
$ 49 /mo $ 61Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 51/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 51 /mo $ 63Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 117/mo
Small 5'x10'-
eLock Space
- Climate Controlled
- Upstairs/elevator
$ 117 /mo $ 146Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
eLock Space
-
5'x10'Online only price$ 117/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 117 /mo $ 146Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 117/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 117 /mo $ 146Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
5'x10'Online only price$ 120/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 120 /mo $ 150Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 122/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 122 /mo $ 153Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
7.5'x10'Online only price$ 169/moMedium 7.5'x10'- Climate Controlled
- Upstairs/elevator
$ 169 /mo $ 211Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
10'x10'Online only price$ 185/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 185 /mo $ 231Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
9'x10'Online only price$ 185/mo
Medium 9'x10'- Climate Controlled
- Upstairs/elevator
$ 185 /mo $ 231Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 194/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 194 /mo $ 243Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 262/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 262 /mo $ 328Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
10'x15'Online only price$ 262/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 262 /mo $ 328Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies.
Nearby Self-Storage Locations
Self-Storage Near Van Nuys
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Van Nuys Storage Units Located where the 405 and 101 Freeways Meet
In the heart of the San Fernando Valley, the Public Storage on Oxnard Street in Van Nuys is easily accessible via the I-405, just north of the 101 freeway.
The self-storage facility is near Lake Balboa and offers more than a thousand storage spaces with the option of indoor or drive-up units, starting as small as 5 feet by 5 feet and going up to 10 feet by 30 feet.
There are also more than 50 parking spots at this location, in case you need extra garage space, and even some space for RV or boat storage. An on-site manager is on hand to help answer any questions residents may have during their stay behind the orange doors.
This Location Serves:
Van Nuys, San Fernando Valley, North Hollywood, Valley Village, Los Angeles, Sherman Oaks, Lake Balboa, Reseda, Panorama City, Pierce College, Valley Glen, NoHo Arts District, Van Nuys Airport
It is easily accessible from the zip codes: 91411, 91401, 91423, 91403, 91436, 91316, 91406, 91405, 91605, 91606, 91607, 91402
Amenities
- RV and boat parking spaces available for rent
- Manager lives at the property
- Close access to the 405 freeway and near the 101 freeway
- More than 50 rentable parking spaces on site
- Climate control storage options available
- Electric gate to monitor and control access to units
- Small, medium and large units available for most storage situations
- Free carts available in front office to help you move things in and out with ease
- Extra moving supplies available for purchase on site
- Friendly staff that can easily assist and answer questions
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 872)
Michael was very helpful and explained all information regarding my account including getting my account reduced in payment. Thank you!
a very clean and safe place, the workers are very attentive and help you with everything you need, this storage is definitely recommended
It is wild that Public Storage will charge you for a whole month if you’re moving everything out one day after the end of the month. The customer service was terrible. Even if you are going to stick with a policy, there is a wrong way to go about it, and two out of the three people I spoke to certainly did it the wrong way. Madison was terrible to deal with. No empathy or understanding. This is the first and last time I ever use this company.
The service provided by Shelsi was excellent. Definitely will be my go to spot!
David was very helpful!
Sailboat was amazing. Professional. Helped me out bigtime.
I rented a parking space at Public Storage to keep my ATV, which was securely parked and locked. Shockingly, it was stolen during their business hours while the facility was open. An ATV isn’t exactly a small item to steal—it would have required a truck to haul it away, and the staff knew I had it stored there. When I contacted them to resolve the issue, their response was dismissive. They claimed they weren't responsible and even stated that they wouldn’t interfere if they witnessed a theft. This lack of security and accountability is alarming. I strongly recommend finding a more secure facility—do not store anything valuable here.
Michael was very helpful today. He walked me to my storage and reminded me I might have keys to another storage which I did! Thank you Michael!!
Katie Gracias por su servicio 10/10
Excellent experience!!
I forget the name of the guy who worked there that gifted me a bottle of water. Was it Andrew? Anyway, great service there. They signed me efficiently and were very helpful, courteous, and amicable.
Michael was so helpful!
Renting another unit and Alba took wonderful care of me! Really helped me me out in a crunch and made sure I was getting the best available rates. Makes me happy to have units here.
Jonathan was amazing. I came in. He got it done quick and easy showed me my storage twice and helped me out with the app. I’m on my way. I just prayed it on raise my rates.
Michael was very good and helpful.
Very informative, helpful with great attitude
Hi-- love Katie, Luke and Theo at this specific Public Storage. Very friendly, very helpful and as always the building was impeccably clean, always air-conditioned and very easy to get in and out of the building with the app.
I made a reservation on the Internet and was not sure if I would like the unit, so I called for some more information and Michael F was extremely helpful. When I got to the location, he walked me to the unit and showed me around the space, he was very helpful. He took the time to help me find the best unit for my needs, and walked me through all the details to make sure I was happy with everything. Theo was also really cool and came in to help with the assist. These guys work very well together and were both super helpful. I’m glad they were the two people helping me, it made me feel comfortable and confident that I got the best deal and more importantly that I got exactly what I needed. 10/10 would recommend.
Easy check in. Jonathan was very helpful in troubleshooting and switching units
Great facility and really helpful staff. Michael really held our hands as we were signing up, made sure we understood everything, and made sure the unit we were getting fit our needs. Thank you!
Jonathan and staff were absolutely incredible. Went above and beyond while I was clearing out my storage unit and my Ubox failed to show. Helpful and professional staff makes this facility an absolute gem in the sea of storage places you could choose from. 10/10 would recommend!
Luke, Theo, Michael, Jon, Alba and Princess for the win! These people know how to treat you right and get you in and out with grace and expertise. The most efficient team in the biz!!!! You cant teach this sort of customer service!! Kudos all around
Great storage facility. Reasonable prices, quick and easy service.
We really appreciated Summer, she was knowledgeable and got us in the unit that fit our needs.
Very good services
Great
Jovan helped us with a storage unit we had reserved online. He was very friendly and informed us on everything we needed to know. Definitely recommend!
One of the best storage facilities available! Jonathan has been wonderful and so helpful! It makes all the difference in the world when moving can be so stressful. Thank you so much Jonathan for going the extra mile every single time. I refer my friends there and will continue to do so. The staff is great, the prices are the lowest and I am a satisfied customer for sure!
Dawn Schneider
Luke and Jonathan were amazing! Great customer support and super friendly. I’m so glad I found this spot
Been getting a great deal on a climate-controlled 10x10 since July. Then around a week ago I got an email notification about a rate increase, up by $37. I'm currently on Unemployment, so my budget is very limited, and this increase makes a big dent on my wallet. So today I checked-in the front office and Liz was gracious enough to extend the deal I got back in July, for another 3 months! She did it in no time flat, and all I did was just mention the rate increase. Thanks again Liz for your top-notch customer service! 👍😇
UPDATE 8-14-24: Recently got a huge Rate-Increase, up by a whopping $60! But John was my LifeSaver and was able to help me keep my current Rate for another 3 months! Thanks again John! 👍😇
I needed a storage unit for a few months to help with my move-out process, and Jon, Theo, Luke, and Alba were very helpful in making sure I felt comfortable with how to access my storage locker, had access to the moving carts, and answered any questions I had in the process. They walk the property frequently to make sure everything is in order, and I was not worried about my property while it was locked there. Thank you!
Jovan. Me ayudo con la aplicasion. Bien servicio
If you need a storage space that actually has carts for you to use, this is it! The people there Teo, John, Luke and Alba are great too
Everyone that has given me a hand have been terrific; Theo, Alba, Jon, and Luke are great. The place is clean, carts are available, it’s safe, and their hours of operation are reasonable.
Everyone was very helpful. A good experience.
Shelsi provided excellent customer services she was extremely helpful with helping us upgrade to a bigger unit
I would highly recommend this Public Storage facility in Van Nuys. I had wonderful service both in securing my reservation and the day I went to set up my unit. The representative I had the pleasure of working with, Theo, could not have been friendlier or more helpful. The facility is very clean and well maintained. Check it out!
Public is very convenient to me the only issue I have is the gate hours which is not accessible for my convenience it’s not enough time when I get off work to get to my items.
Great service 5 stars Katie Theo Jon Lou
Absolute Amazing and professional experience. Shelsie and the team accommodated my needs and gave me a great space at an acceptable rate. These guys are amazing, THANK YOU SHELSIE
They did not have the unit I reserved online when I got there, which was annoying and felt like they just try to get you in the door. However, Theo was incredibly helpful and friendly and made the experience more pleasant.
Alba… was amazing a true Blessings and courteous to my situation stayed after work hours to make sure I was able to get my truck out in time. We need more like her in this world .. GOD bless her! And the others there Johnathan also!
In Jesus Name 🕊️🕊️🕊️
Elli provide excellent customer service
Very easy going and patient. Luke was a pleasure to deal with.
Jovan was very helpful
Alba and Luke at the front desk went absolutely above and beyond for us to make sure we got the unit that suited our needs. They were attentive, patient, friendly, knowledgeable and made it a fantastic experience. Couldn’t recommend any higher.
This particular location is 5 Minutes away from my home so thats a plus.Secondly the house keeping is superb nice and clean in my experience is how I've always encountered this place when I do have to return to either place something in storage or retrieve something.Most importantly for me is the professionalism of the front office in particular a office attendant name Shelsi this woman is super helpful, and knowledgeable and goes the extra mile on the spot to look into a question or issue you may have to have either an answer or soultion for you and thats to be appreciated and thankful as a customer she is a great representative example for public storage and any business employee.Thank you Shelsi for your awesome work.
Luke, Theo and Brad!!! Thank you a million times. Best Public Storage ever — clean, safe and friendly!!!
Theo was great very helpful
I just spoke to Jon who was BEYOND AMAZING and very helpful regarding my June 2024 bill. Such great customer service skills and so pleasant, courteous, and patient! He really made my day. I wish every company had a person like Jon.
Alba at the Oxnard location gave me exceptional customer service and really listened to my concerns. Thank you.
The boy Jon & crew was amazing
Highly recommend this location
Great local place with excellent service.
Theo helped me out extremely a lot. Jon, Alba, Steven and Luke are very helpful too.
The most helpful and pleasant experience I’ve had in customer service. Alba, Ramseys and their manager Mike made it the most easiest experience with their professionalism. Great storage facility and great staff!
Ramseys patience and assistance was amazing. You need more employees like this!
Very well organized. Incredibly well staffed. Building A was constructed in the last five years. It's clean. Lots of security cameras. Luke called me after I made the reservation and he showed me my new unit. He was great with details and follow up. Feeling at home there.
Great service!
Even though my unit is in another city, your representatives at this location, such as Alba, have always been incredibly helpful to me. They are always patient and very pleasant as well as efficient. Not only have they assisted me with making payments online, they have also showed me how to navigate through my tech difficulties. (I am a senior who is not very tech savvy.) A big thank you to all of them!
The service was amazing.
The moment I got to the place the staff approached me and asked me for help and I needed a storage in the same day with a decent price and they got me one so quick that I couldn’t believe it.
The staff was very professional, answered every single important questions I had and super nice. I have a lot of experience of these storages and definitely this one is the best I had.
Thank you!!!!
Steven and Mike help me I was happy with their service
If you need a place to storage anything, I would highly recommend this public storage. Ask for Steven or Teo, they are the best!!! In fact, everyone I have come across at this business is extremely friendly, professional, and always available for anything I need. The company is lucky to have an amazing staff!!!!I also love the public storage app! Download and it makes entering, payments, and all u need easy. Call them now to get your storage unit now and you will not be disappointed!!!!!
Super easy to get setup and Theo was very helpful and answered all of my questions. Highly recommend!
Needs more carts, the carts they have are too small and no soap in the bathrooms. Management does not care about old people having to carry heavy boxes without carts. Sad!
Ramseys was an excellent help!
Many thanks to Alba! Great service! Love this place!
Great welcoming experience by Alba. She was very informative & helpful.
Thank you again
The customer service @ this location is Above Average. Alba & Luke are well informed, friendly & courteous. The staff gives "A Small Town Warth" that's rare to see in the city.
Luk is such amazing guy made it so easy very honest and straight forward guy so nice guy you would be lucky if he helped you
Excellent customer service, very nice! Thank you Nice size storage , good price !
Best front office! Very helpful! Building is clean and nice.
The service is perfect. Thank you guys so much for help. Steven did a great job
The whole company is a failure to it's customers. Will take my business elsewhere,
Had a great time with Luke, thank you for making it easy n fast 👍
Jon is the best! He help me out with everything! Fast and great ❤️❤️❤️❤️
Honestly i'm impressed and pleased with this facility and the front desk. It feels like a great secure place to store you stuff. Very friendly and willing to accommodate with any issues! Thanks Alba, Mike, Luke and team.
Very easy, pleasant and quick experience at this Public Storage. Mike and Luke helped me out with getting set up with a storage unit. They couldn't have been any kinder and helpful. Appreciated their professionalism and transparency. They were able to answer my questions with ease and confidence.
The facility is quite clean and modern and appreciate all the security measures that are taken at this place.
I was also helped out by Alba on a different visit and she was wonderful! Very professional, knowledgable and pleasant. I know I made the right choice with Public Storage.
John, at this location is a Rock Star !! Is so customer service oriented and helpful. He has made moving in so smooth and easy . He deserves 10 stars and a raise …. Need more people like him to work with . This location runs like a clock smooth and friendly, keep up the great work !!!
Great experience with Alba at the Oxnard St. location. Helped me with a billing problem quickly and was so very sweet.
The facility feels clean and safe, but the pricing is intentionally misleading and confusing. They get you in there with falsely advertised online prices, which they may or may not honor in store. And they reserve the right to raise your rent after thirty days, and they DO! I keep moving units to get lower rent, but that of course is a big pain in the neck. The other day I was told there was a unit for $77 dollars in store (which was $60 online) that I could move to if I downsized to 5x5, so the employee walked me there so I could have a look, and then once we're physically standing in front of the unit and I start moving my stuff over, then he says "well I can't promise this unit is $77 dollars", so I stop moving my stuff and we walk back to the office and surprise, surprise, no that specific unit we walked over to see was $90 a month.... Then why did you take me there?? I will not be staying with Public Storage next time they raise my rent.
This is a disgusting place.
There is a lack of dollies so you always have to wait for someone. I don’t understand why they can’t buy 10-20 of these plastic dollies.
All restrooms are closed off. You can’t wash hands or use restroom after carrying around dirty boxes.
Also raised our rate last minute by $100+ / month.
Ramseys helped my friend out a whole lot with her renting this morning and I needed to make a quick shout out. He explained perfectly and made sure we left with all questions answered, even answering some we didn't ask!
Liz and everyone else there was so kind and accommodating. I’m 67 years old and they had to transfer me to two different units because I wasn’t able to move my own stuff and they did so with kindness and grace and holiday spirit. I cannot thank you enough it’s good to know that I’m paying for services were such nice people work. Especially in this day and age when you don’t often find that to be the case happy holidays to all.
Short operating hours. Need to open earlier and close later.
Great service
Liz is amazing been a customer since 2004 she got my rate to lower and I just got a second space. They property is clean and she's very kind and sweet
Liz has been very helpful with accommodating my requests and has been very helpful on the phone today. Thank you Liz
Liz was great - very helpful.
Liz is amazing beautiful lady who has the best energy and is very passionate and helpful for her job!! I recommend you get with Liz yurrrrr
Liz was awesome. Very helpful and efficient. Thank you!
I would advise anyone to avoid this location. My 2 units were clearly robbed and the staff could not care less and the customer service was even less helpful. If you care about your belongings or have any valuables, this is not the place for you.
Brad was AMAZING! Thank you for helping me with such excellent service! 5 stars ++++
Liz helped me do my transfer she’s awesome thanks
Wow. What a great experience today. Moving can be overwhelming when you aren't ready to deal with everything that comes with it. I'm so glad I chose this location as Jonathan made it simple and easy for me. Great customer care and friendly a.f.
Happy Holidays Jonathan, Liz and Brad.
Liz was very helpful
I just had an amazing, swift, and stress free experience at this location! Jonathan the maintenance manager made the renting process so much easier and really put me at ease with all my questions that i had! He made the energy very easy going and was very helpful. He had no problem explaining anything to me, showing me different sizing of units, never made me feel rushed to choose a unit, or left me in the dark about the entry process. He was very helpful passing his knowledge onto me and made me feel safe to feel free to ask them anything at anytime! Thank you Jonathan! You’re great!
Johnathan made the setup process a breeze, 5 star customer service, helped us make the right decision, and at the end process he let us know he was the maintenance manager, and was only helping the front end, but I feel he stepped up and should work front end full time, thanks again Johnathan!
Liz helped me out great service
Jonathan was extra helpful, knowledgeable, and efficient. Thank you for your kindness and great customer service!
Liz gave me good service
liz great service and information
Liz helped me out good service
I dealt with Liz , one of the managers in the Van Nuys office this week. She is awesome! Very helpful and professional. She made me believe that perfect customer service still exists in big companies. Thank you, Liz!!!
Great service! Liz, John, Mike. We’ve had a unit here for a while, got a second unit and it was so fast and easy and Mike found one steps away from our first unit.
Thanks!
Good service
wow the customer service it’s 100% Liz Give me step-by-step tour and show me how to use all the new features in building C thank you so much it’s nice to have such a good customer service
this is by far the best location in the area. All around customer service and the cleanliness is just better! Liz is super helpful and a great asset to this location overall! Thank you for taking care of me today!
Liz was very helpful and friendly!
Liz helped me out excellent
Great place
Liz is fantastic
Liz was great spent a lot of time with me and help me a lot
John was great at helping us out, he was very kind, great customer service. First thing I noticed when stepping into office it was clean and smelled clean too. Great prices! Thanks again!
LIz at the Public Storage on Oxmard Street in Van Nuys, CA is EXCEPTIONAL ! She is patient, kind, helpful competent and Public Storage is lucky to have her. If she is not in a managerial position she should be !!! There is no one at Public Storage whom we have ever met or dealt with who has been more helpful. Liz is a stellar employee and shoud be recognized for her hard work and loyalty, amazng people skills and commitment to customers.and to the company. . She went the extra mile and helped us in a situation with confidence and ease where no other Public Storage employee would.. thank you Liz !!!!! You rock !!!! We are soooo grateful for you !!!
Ramseys from public storage made everything so easy and accommodating to me.
He had great knowledge and helped me to find the best spot for my belongings.
Thanks so much.
A great first time experience!!!
The staff is consistently friendly and helpful.
Came in to get a storage and Ramseys helped us out. It was fast and easy , he was very helpful.
Liz was great at here job showing me storages. Ended up with a keyless entry storage. She helped me with both apps to get into public storage and my keyless storage Now I don't need to remember to bring the keys with me.
Liz was very helpful
Very good customer service people
10000 for Liz help me set up my public storage app
Really good customer service. Liz was super helpful in getting me set up with a unit and downloading all the necessary apps for the gate and lock. She also personally showed me around the facility. Overall space is really clean and seems pretty secure.
Mike is the best
This place need more people like him
Helped me with problem that nobody else did
Awesome guy!!!
Staffs are very helpful esp Liz for walking us through with everything we need.
Liz was really helpful and offered great customer service she exemplifies what a person representing Public Storage should be doing for its customers
Liz was absolutely amazing!!! Very patient and walked to show me the unit and explained everything in detail.
Thanks to Mike, Liz, and Jazmin for patience and friendliness!
My customer service was very good. Liz was very kind, helpful and patient with me helping get easy access in creating a app to pay my bill & enter the property. This is the kind of service I enjoy whenever I’m doing business. Liz is also very informative. I’m happy with her service.
Come see Liz she really helps you out I was in old customer from another property she worked I'm glad to see her
This place sucks. They keep raising the price every few months, and the code box for the gate is on the wrong side going in plus you aren’t supposed to be too close to the gate otherwise it won’t open so you have to park like 10 feet from the code box, get out of your car, and walk over to it to put your code in, then walk back to your car, by which time there is now someone behind you who just drives in directly after you which you’re not even supposed to do but they don’t enforce it so what’s even the point of the code box anyway.
On ne plus side the facilities seem very secure and it’s nice just using the app to open my unit.
Liz is very professional and is the best service in this office.
Liz is very accommodating she helped me with a second unit
Great customer service.
Not a fan.
Liz was absolutely great! She physically showed me the space and helped me with the paperwork. Made it real easy to rent space! Jim
This review is for the employees ONLY. Their great, especially Liz and Alba. Those two make sure to always treat me special when I visit my unit. Liz even convinced me to downsize, saving me money. Great employees
Excelente servicio 👍
Met with Liz today. She was very helpful in helping me complete my rental agreement. The facility was very well kept and the climate control was working well on a 90+ degree day. I have no experience yet using the facility but will update if any issues arise. I have minimum standards for the facilities I rent from. If they raise the rental rate in the first 12 months I will update with a warning about bait and switch marketing advising you to choose somewhere else. But if their policies are as ethical, as their staff are helpful, that should not be an issue. In todays world ethics matter more than ever, so I only support businesses which understand that.
Great customer service.
Just moved my stuff in, very easy process, LIZ was amazing, great service!
This 5 star review goes out to Liz, who went out of her way to resolve a 40% rental increase only 3 months after moving in. Now for the ZERO stars, which goes out to corporate. Who simply throws out an increase and sees if it sticks with limited blowback. Cause all they care about is the $$$.
Liz was amazing. She made the process so easy. She took time with me and explained everything.
Alba is the BEST customer service ever! She is very kind, helpful and gave us all the support that we needed. Please give this girl a raise 🤭🙏
Liz is the greatest! So helpful and hooked us up with a perfect unit at a great rate!
Liz is the best come ask for her
Liz is awesome need anything ask for her 10 stars
Liz was and is amazing here!! Need help with anything she is your lady!! She will help you out big time!!! She helped me out big time!
Liz help me out with my rental today she was amazing
Reservation process was very easy, facility is nice, good staff!
Liz , Ramseys, and Katie were amazing and true blessings amazing!!!
in Jesus name
Liz is amazing she helped me with my unit thanks
Great team at this location: Property Manager Liz, Jasmine, and District Manager Mike. Thanks!
Liz is wonderful help me with my app
Ramseys gave amazing customer service , very attentive and very informative. Answered all my questions and was very kind though out the whole process. If you come to this Public Storage, definitely ask for Ramseys !! He will do an amazing job helping you out :)
Ramseys is a 5 star no doubt!! Great attitude, service & communication.
Ramseys was awesome! Very helpful getting us set up with a larger unit!
Ramseys helped me out so much. He's a boss
Thank you Liz help me with my rate
Ramseys help has been super useful. He’s really patient and a super nice guy!
Liz was awesome she made sure I was close to the entrance because I have a bad knee and took great care of me. Thank you Liz
Huge shout out to the awesome staff at the Public Self Storage on Oxnard and Sepulveda!!!Liz and Justin went above and beyond to help me out, I’m so impressed by their professionalism and exceptional customer service. Best experience I’ve ever had w a storage facility. Entire process was so easy. Thanks you guys!! I absolutely recommend coming here for your storage needs!
Excellent facility however there is a need for some improvements. If interested, let’s talk and I will share my thoughts and insights. Thank you for your time and attention. Kind regards, Bernardo Hernandez
Everything is good by now. Stuff is pretty friendly. The only thing I don’t like cuz they change the hours but we can get use to it.
Liz helped me find the right unit the property is clean
Liz rocks!
It wouldn’t be so hard to have an employee announce over a speaker or walk through the buildings telling everyone they need to go. Got locked in without a lock on my storage. Absolutely ridiculous.
AVOID AVOID AVOID! Save yourself the trouble and AVOID! I have been renting here for the last five months. The only reason I chose this facility which isn’t close to my house is because the price was so low. DONT BE FOOLED… they have raised the rent every month for the last four months. I refuse to be their fool so I’m in the process of looking for a new place to move all of my things. It’s a con, typical bait and switch. SAVE YOURSELF THE TROUBLE! Two stars are only because it appears to have clean facilities
And the hours are a JOKE!
Alba was an amazing and helpful! She showed up a few units and made the process fast and easy. Great attitude!
My experience at Public Storage was GREAT all my Questions were answered.Liz broke everything down in detail this is what I call customer service THANKS TO LIZ
Liz, Jasmin, Alba really helped me figuring out how to use the mobile app! Five stars all around!
Great and fast service renting with Liz at 15350 Oxnard St Public Storage , very pleasant and professional !
Thank you !
I have been using this facility for sometime and the Manager and her District Manager
Had a water intrusion issue last January
I was very upset that my unit was one that was rained upon water coming through the outer walls due to the wrong paint applied when building the newer building.
I was frustrated over other issues not something that they have control over.
Insurance and flooding is not covered by my home policy.
They have been nice and polite and I was not
At my best.
So I want to say Thank You, for being so helpful today.
Excellent customer service and storage units
Mike and Kim very helpful and easy
Excellent
This location all the customer service reps have always been great! Justin is new to me But adds extra to excellence. Very kind and patient in addition to thorough. He definitely synergies with the team.
Very professional staff
Such a great experience for a first-time storage unit renter! Liz was so helpful and kind!
Great employees
Great service it was my first time here I was a little lost at first but Liz helped me find my unit and was very polite
Liz and Alva are awesome! i appreciate the wonderful service you provide. Would definitely recommend this Public Storage Location! A+++
Liz was amazing
Liz was amazing and helped us find a storage unit at a great price quick. She was kind helpful and a lovely person
These guys are amazing! Best storage facility ever! They really go above and beyond in their customer service. (it's also one of the newer and cleanest facilities I have been at)
Really a pleasant experience. Great Staff, new storage facility and super clean and convenient.
Thank you!
Good service
Very friendly and efficient experience Alba was very helpful
Front office was very helpful! Liz helped us set up our app and showed us multiple units we were interested in. Great location!
Liz was super helpful and awesome
Worst experience with this storage facility. Incredibly mean and combative staff. I rented a unit online and showed up and no one was in the office. I waited for someone who was very rude and unhelpful and told me he didn't have time to help me and I had to do it online. I couldn't do it online- they sent me a message saying you can't do it online. So i went into the office and they were super difficult and then told me I wouldn't have time to move my stuff in anyway that night when they knew I'd been waiting for 30 min in their parking lot. I left immediately and went to Extra Space where they care about customers and are super helpful and go out of their way.
Liz and Jose were awesome! helped me through the rental process clearly and efficiently. i am very satisfied with the service i got here and look forward to my rental!
Fui hace unos días atrás para decirles que avía acabado mi promoción
Que si podían autorizar unos meses más de económicos meses
Y me dijo la persona encargada que mañana le regresan la llamada para solucionar ese problema y ya paso 4 días y todavía sigo esperando a que me llamen y nada de nada
Door locked behind me with my stuff exposed and no one could let me back in. No one warned me that all off the doors lock automatically and that there would be no way back in. Customer service line was equally unhelpful
Jazmine over there kind of ruined my experience by being rude on the phone .
I have had very good experiences here with both the staff and facilities themselves. Liz and Kim are extremely pleasant and helpful with any questions or concerns. I am grateful that they’ve kindly helped me with all my storage needs. There’s secure parking and all the buildings are clean. A++
Liz and Andrew are pleasant and professionals
Liz its a very knowledgeable and helpful staff store always clean and ready to help
Clean, price good. Friendly associates, and the Manager does a phenomenal job here. She's knowledgeable, friendly and great at selling solutions and solving problems. Thank you. I'll definitely rent again, and refer friends and family.
Liz and Alba provided with a 5 star
Liz is absolutely amazing, ran into some technical difficulties and she immediately made everything go right and handled it no questions asked. A+++ service highly highly recommend this storage facility and make sure you ask for Liz!
They well steal your stuff don't trust this place
They have accessible prices , they are friendly. 🫡
Great! Clean and easy.
For my first time renting a storage unit Luz was amazing.. she answered all my questions and was very helpful getting me the right unit I need for my move. Made it very easy!
Liz took my payment she’s very knowledgeable and helpful so is Brad
Liz is super nice and the place is well maintained and kept, the rules are there for a reason , follow them and everything is great
Liz was so kind and helpful. So patient with me, she walked ne through every step. So happy I picked this location!
Liz number one
Can not be there after 5 or 6 pm (depending on day). Not many carts. Seemed secure. Clean.
Liz was really patient and helpful- great service
Thanks a lot for the best service, very good price and nice good staff. Liz is great. The building is new and very clean.
Liz i wan to thank you very very much, very profesional atitud and stress free
From the minute I walked in, the customer service was amazing. Liz walked me through and explained everything thoroughly. Any questions or concerns I had she answered them. The inside and outside is also very clean which I appreciate. I would recommend this location to anyone looking for a self storage unit that is very reasonably priced.
Ok
This public storage is one of the cleanest ones I've been to and I've rented from quite a few. The prices are reasonable compared to other self storage facilities in the area. And all entry to every gate, door and elevator are all done on your phone so there's no crazy long code that you have to memorize. The staff is extremely friendly especially Liz. She was quick but super efficient and really sweet. I highly recommend this place.
Liz hizo un servicing muchisima Gracias.
From my experience, the staff is very friendly and helpful and the facility is both clean and secure. My main and so far only complaint is that the hours are not ideal - they open in the late morning and close in the late afternoon/early evening. It's impossible to swing by before or after work, and it's rather inconvenient. But the unit is close to my area and therefor the best choice for me personally.
Liz is wonderful and kind. She was very helpful and encouraging in times I needed most. Thank you. Highly recommended
Rented two units and was having some issues with locations..Liz guided me through the units and helped me find the most convenient one that was available.. Which was above and beyond what a customer could have asked for. I also had a problem finding carts here 1st day and Liz literally went to all the buildings to find one which was very kind! If it was not for the great service I would have left because...
To management...
-please get more carts it always seems like there are none.
-also it would be more convenient if the access hours were extended like 6/7am to 7/8pm. U-Haul truck pick ups are usually at 4pm the earliest so I lose one day cause you guys close early. I can't start early next morning or finish late. It's really annoying tbh.
-the access system is high tech but it also becomes annoying, it's much easier to remember the code, and enter manually..
-building is nice, kept clean, secure, and lots of parking for big U-Hauls and small trucks
-got a great deal online!
Thanks to the Public Storage family!
They are the best.👍✌️❤️
Liz has been the best so far she helped me set up my app an keeps the property clean and is he best to talk to
Today, I signed up for my unit. The manager, Liz, helped me over and above what was expected because she was sooo patient and sooooo helpful with helping me navigate the apps. I am not app savvy. But Liz was precious and sooooo helpful. This type of service is so rare coming from a manager. I am so thankful I met her.
Great Customer Service. Liz very nice and helpful. Thank you very much.
Liz is the Best I hope she can get a bonus for her great help
Kim helped us keep our rate down. Her customer service was excellent! The place is fantastic as well. It’s very clean and nice storage spaces.
Kim was so helpful and nice! She was able to get us a credit to keep our rental rate lower, and was lovely to work with. I love working with this public storage location!
Liz was extremely helpful thanks again
Liza gave me good customer service thank you
Liz is the best! She helped me and she did a great job!
Very clean and well secured.
Gotta have somewhere to keep the homies
This is the worst company ever and a terrible site. The staff are extremely unhelpful and charged me an extra month's rent because they were too incompetent with vacating my unit and then refused to help me clear the balance. The district supervisor will also make sure to not answer your phone calls or emails. Go actually anywhere else and don't use Public Storage, they are a terrible company
Our first time renting. Liz helped us out and took the time to answer all our questions and showed us the units. She was very professional and helpful.
Liz was very professional!🤗
Liz me dio buen servicio gracias
Easy Storage process for those looking to store all sorts of items including MotorVehicles. You can setup your account virtually and move right in the next day!
Liz has been awesome so far she help me lower My rate
Very clean place !!!
I had a problem with the corporate office up-charging my unit by almost double... ouch! Liz was a great help to get me moved out of that unit and into the same size unit for much less. Highly recommend!
Liz was extremely welcoming and helpful when it came to my questions about transferring units from another location and made the process way easier than expected! Thank you so much Liz!!
Extremely helpful and friendly staff! Liz the property manager was very nice and accommodating for all my needs and question!
Organizado , gosto do local
Security is top
They got the cool eLock access here, friendly service! Thanks Liz for helping us get set up!
Nice clean facility. Liz, one of the front desk employees, was extremely helpful and made the new renter process easy and seamless. Thanks Liz!
Liz helped me set up my public storage app thank you
Great customer service Liz was very helpful she help me create my public storage account and using the app is easier to access in the building even if you don’t remember your code
Typical public storage.
Great customer service. Liz manager was awesome fast and give me all information I need to know. Super recommend this place.
Stop by today first time and the customer service received was excellenti recommend anyone here thanks
It's good.
Great service,great staff....Liz provided me the unit I was looking for, helped me to access de Unit in a easy way to understand...a great experience thanks LIZ.
They hooked me on $25 for a locker two months later they raised me to 46 bucks so tell me what you think
So frustrating, we couldn't access our unit after hours. We've done everything we were supposed to do but the access is denied until a manager comes in at 9:30 am... We've been here since 7:30 and on the phone with customer service which was unable to let us in. Ridiculous!
worst storage space I ever used. Terrible hours, terrible rates, no pro-rated months. I checked out on the second of the month and was forced to pay for the entire month, regardless of advanced notice. the staff don't even bother to answer the phone. they have 4,000 units and like 4 carts total. don't bother with these guys. there are many better local companies
Liz is an angel. Thank you for the perfect service and gracious attitude.
Liz at the front desk was absolutely amazing! Her service is what convinced us to get the storage.
Great service
Great customer service here at this location Liz And Jazmin is wonderful 100 percent good with the customer.
Excellent attitude great customer service totally recommended
Liz was very helpful!
Liz help me set up My app and helped me with My payment thanks liz
Thank you so much to this company and big shout out to Rocio for being so helpful. She promptly called me back and helped me out with all my questions. I’m so grateful. Thank you and best of luck!
I had an exceptional experience in helping me. SHe was extremely professional and efficient. Thank you Liz! I give her customer service 5 stars!!!😀
Friendly staff
Very clean and safe, but the staff is a bit condescending and make sure you are out before the exact minute of closing, because the elevators shut down regardless of where you are in the move and the staff goes home with no warning. TONY is the only person there I would talk to. To avoid defaming others there, if you get anyone other than TONY to help you, don't say i didn't warn you.
Went in today and Liz was very helpful showed me different units and made sure I understood everything . Liz was the best
Liz was very helpful and sweet for all the services I was looking for. She was very Welcoming.., thx very much 🙏🌸🌸
Great Customer Service , Friendly and Straight to the business point
Liz help me with my rental thank you
Very nice and clean. Nothing is perfect, but for me, this was the ideal choice. Jared, helped me understand the ins and outs as well as confirmed my price and location. I'm glad I chose this public storage location. Thank you very much.
Great location,every building has a restroom and the carts are easy access. Met with Rosio and she was able to show us several units. We managed to take advantage of the 1 dollar special and we were in!!! Great facility overall
I have never had to get a storage unit before but my house flooded so I had to move out to repair my house. The first time I went to open the lock myself I really had a tough time and thought it was just the nerve issues with my hands making it hard for me to maneuver the lock. So when I had to go my second time, I stopped in to the office to get a print out of my bills for my insurance claim, which Jazmine was kind enough to do for me, I asked her if she could help me with opening the lock. She met me at my locker right away and when she tried to open the lock she had a tough time too and assured me it wasn’t me that the lock was tough. She then contacted Tony who was in the middle of a contract but she told him I was there with my 4 year old and couldn’t open the lock so they switched and Tony headed over to help me while Jazmine went to take over for Tony. Tony discovered that there was indeed something wrong with the lock. He and Jazmine worked so well together to get me a new lock and make sure that I was able to lock it myself. They both went above and beyond to help me and I am so happy that I decided to rent a unit from this location because of their customer service. I really hope that they are recognized for how great they are at their jobs and how friendly and helpful they are! Thanks for everything!
I had an exceptional experience at Public Storage in Van Nuys on Oxnard St. due to Tony! He went above and beyond in helping me. His top tier customer service is the reason I will be continuing to rent a space at the Oxnard St location. He was extremely professional and efficient. He followed up with us to ensure that our experience went well. I give his customer service 5 stars!!!
Liz helped me do the paperwork and showed the unit! She was very helpful!
Liz was the best!
Aileen & James in the front office were a tremendous help today. With the level of stress that comes with moving, it really eased our tension having 2 such helpful and friendly people attend to and accommodate our needs. Thanks so much guys!
Excellent customer service and helpful staff. He walked through the units to help me find the right size and location for my stuff.
Great experience renting from this public Storage. Had some initial issues, but Magali assisted me and was able to correct those issues. She provided great service and was profesional. Would recommend this location.
James and Magali were super helpful and informative. This is my first time renting out a storage unit and they made the process and easy as possible. Very grateful for them. 😁
Such a great experience at this site! Everyone is always helpful and polite. I worked with Aileen today and she provided me exceptional customer service! She deserves a raise!
Magali was very good and wonderful
I had a great experience while renting a unit all thanks to the help of gentleman by the name of James. He was very polite, answered all my questions and re assured me someone would be here to answer any questions I had.
I made a reservation to look into storing here and jazmin helped me with everything I needed and made the process easy and quick! Thank you jazmin!
Magali at Public Storage was the best. She helped make sure we were taken care of after a bit of confusion on our part for our space. We will definitely contact her for any future customer service!!
Went in to check out a storage spot and was greeted by Anthony AMAZING customer service funny guy thank you for the fast and simple interaction!
truly appreciated the help today!! The service was timely, thorough and super professional! the manager tony was awesome and made us feel comfortable as soon as we walked in. would definitely recommend!
Had a very pleasant experience thanks to Tony, very welcoming and friendly.
This is the best Public Storage Location Point Blank!
Any other Public Storage I’ve been to, are usually dirty and have rude employees!! Huge Thanks to Anthony! He gave me Outstanding Customer Service. I live in DTLA, but I would rather, a million times come use a storage space at this location. I will definitely refer this place to my friends! Anthony gave me additional information for myself and for any friends that I will be referring to this location. Anthony, if you read this, DON’T EVER CHANGE your Excellent customer service! We need more employees like you.
Overall the location was super clean and reliable looking, for you to safely maintain your personal belongings. Thank you!!
Jovan, was a great help with opening up a new storage unit today! Great costumer service and pleasure to work with.
It’s always great service here!I’ve been to other public storages but the service here is top tier. Everyone is so helpful here. My last visit, employee name Anthony and briana were so patient and helpful! They answered all my questions and helped me picked the right storage unit for me! They need a raise! It’s a nice feeling getting excellent customer service. So thank you to the employees!! I definitely would recommend this public storage to my friends.
I had a great experience. It's a very clean property. Thanks Jazmine, you were very efficient.
I want to thank Jasmin for being so helpful in answering all my questions. Excellent customer service.
Jovan and Aileen were helpful and made the initial moving process as hassle free as possible. The first 2 locations for Public storage totally bombed, this was a relief as the hot sun in the Valley begins to cool off. The location is 2 blocks away from the Orange line and this location seems to be on the new side.
Good customer service Jovan!
Jovan was super detailed and helpful, he showed me the whole unit and the easiest way to get to my storage unit as well as accessing the gate the most efficient way.
I went to public storage and Jovan was really helpful getting a unit and was very attentive to all my questions.
Jovan was awesome!
Super helpful & easy setup. Thank you Jovan!!
Jovan was a great help, made the process much easier then expected, ask for him 👍🏻
Exlente. Atencion muy bien Jhobany
Jovan was very patient & knowledgeable on my current needs. Great customer service & he made the process very easy.
Tony is the best. He spent time to explain what i am getting and showed me the storage.
Mike and Ellie were great!!! Very nice place and great price
Recently rented a unit for my friend at this location and I wish I could transfer here too. This location is anything but small. It is huge, the staff are great and I had the best of luck to have Anthony help my friend out with her unit too! thank you Public Storage!
Great customer service and really friendly
Anthony is the best employee here! he is so funny
Great experience with jovan made it very fast and easy!
Jasmin and everybody else are friendly. Very clean except the restroom. Great property. I was lucky it is not busy in my visit.
Mask is required
I need to rent a storage space in about two weeks so I stopped by the facility on Oxnard I was greeted by Hilda but also helped by Jasmine Kevin Anthony and Ed Andrew they were all very polite and helpful the facility is clean and well Kipp I will definitely rent by 10 x 15 storage space here in about a week
Why would anyone want to use your services when you can literally bump up the rate at any given moment? I've been with you guys for 4 months and then I get a postcard saying it's going up $80!
Do not use Public Storage... they are a rip off.
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REPLY to the owner: Thank you for saying you will forward to the team - HOWEVER their response was:
Thank you for contacting Public Storage about your rate increase.
Public Storage strives to provide you the best value in self-storage, and while we understand an increase in rent is never a welcome event, we believe our rates are still competitively priced.
If price is an issue, we will gladly see if we can find another less expensive storage unit that meets your needs. Please contact your Location Manager who would be happy to help you.
We value you as a customer and appreciate your continued business.
Thank you for choosing Public Storage.
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This is just a cursory response... they did not look into anything and they obviously will not. You simply do not care about your customers because you believe there will always be another renter after the next one. Obviously rents should NOT be raised by more than 30% in just 4 months. Really? And you they say - we can find you another unit... give me a break - you KNOW that the majority of customers will not do that because of the massive time and energy it takes.
OVERALL - this is terrible business practice and eventually you will lose money over it - which, apparently, is the only thing that seems to matter to you.
We will be moving everything out as soon as we are able and we will never return.
But, again, thanks for the nothing reply. Very meaningful.
This place is not right.
They take advantage of people's need.
I had a space there for quite some time.
Pay my monthly payments on time.
It's clean but it has lot of issues.
The biggest is the timing.
They open late and close early.
They open at 9 am and close at 5 pm
Really !!!!
They just increase the rent like 25% out of nowhere. When I call to find out more about this increase, they didn't even pick up my call.
Left a message and never returned my call.
I went over to empty the place and returned the key and the lady employee was so rude.
Didn't even ask me anything when I was returning the key.
From the start she went you are responsible for this month, I understand it was the first, but she didn't ask if there was a problem, right away she treat me with collection.
Nothing but rudeness.
The second thing she said it was we are taking you to collection
This is not right.
People should get a good service in every way. I understand that we aren't always right but she shouldn't have being rude out of nowhere. Her name was Hilda.
Unfortunately, I had an attempted break in, on my unit, two times! It was extremely shocking and a bit frightening. It’s the first time anything of that nature had happened to me (and I hope the last). Although this occurred, at a different Public Storage location, the District Manager from this particular location (Oxanard) was on hand. She was extremely helpful in creating a resolution for me! She went that extra mile to help secure my unit and to help rebuild my confidence; in the maintenance of a safe premises. I am truly grateful to her! She represents the best part of Public Storage, at Oxanard and the other facilities, under her jurisdiction. 5 Star Service!